Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,520 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,520 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not enough offers/discounts for loyal custopmers”

Helpful Report

Posted 8 years ago

“Spent £3.99 on Royal Mail next day delivery. Item shown it stock! Was then told post check out likely to arrive 5 days after ordering, the day before I needed the item. However item wasn't delivered on that day, I went on holiday. received a phone call from family to say it arrived.... 8 days after ordering! £3.99 to take 8 days to deliver?!?!? Not value for money in my opinion!!!!”

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Posted 8 years ago

“I bought a pair of waterproof riding boots from you and they aren't waterproof anymore and the furry lining is falling off”

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Posted 8 years ago

Hello Natasha. Please contact our Customer Loyalty Team (http://www.decathlon.co.uk/contact-us.html) and they will assist you on the return/exchange process. We do apologise for all the inconvenience caused. Have a nice day.

Posted 8 years ago

“The products were of a good quality. However, I had to pay to return items and I still haven't heard if they have been received and if I will be getting the replacement product back.”

Helpful Report

Posted 8 years ago

Hello Chloe. Thank you for having taken your time to send us your comments. Please contact our Customer Loyalty Team (http://www.decathlon.co.uk/contact-us.html) in order to have an update in regards to your replacement order. We do apologise for all the inconvenience caused. Have a good day.

Posted 8 years ago

“generally good, except the promised refund and return postal slip failed to materilise until a second telephone call a week later”

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Posted 8 years ago

“I bought hiking shoes for children. On website photos they are with laces( also in descriptioN. I received velcro. 2 orders the same ( i thought its a mistake). Velcro still ok but not as I wanted.”

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Posted 8 years ago

“Confusing website navigation and extended delivery time with confusing tracking messages. Regards”

Helpful Report

Posted 8 years ago

“I was allowed to order trainers and two training tops on line and pay for them on my gift card, only to be emailed several days later to say the tops were out of stock. I then had to get a code to reuse the rest of the cash on my gift voucher. If items are out of stock surely they should not be allowed to be ordered and take customers money. Overall not impressed.”

Helpful Report

Posted 8 years ago

“Good product and price but not delivered on the original date mentioned when ordered. 1 week late so could not use my products for the weekend I had planned to use them”

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Posted 8 years ago

Dear Fabienne. Thank you for having taken your time to leave us your feedback. We do apologise for all the inconvenience caused on handling your parcel. We hope your future experiences with Decathlon will be more pleasant. Have a good day.

Posted 8 years ago

“Need to return boys swimming shorts as sizing is not accurate, ordered age 12 and they are tiny!”

Helpful Report

Posted 8 years ago

Dear Sharon. Thank you for having taken your time to send us your feedback. Please contact our Customer Loyalty Team as they will help you to arrange the exchange of the item.(http://www.decathlon.co.uk/contact-us.html) We do apologise for all the inconvenience caused. Have a nice day

Posted 8 years ago

“The 50kg set had a bar missing plus the wheel broke when pulling the set back to the shop to get another bar. But the set is good but will need to buy a few more weights”

Helpful Report

Posted 8 years ago

Hello, Please do not hesitate to contact our customer loyalty team to get helped: https://www.decathlon.co.uk/en/contactUs Thank you for your patience. Have a good day

Posted 8 years ago

“customer pays to return items? no no no. i won't be buying from you again. how can one check sizes”

Helpful Report

Posted 8 years ago

Dear Paul, Thank you for taking the time to feedback your service with Decathlon UK. We apologise for the difficulties the return policy has caused you, we will forward your feedback so that we can better the services we provide. If you have further enquiries or concerns please contact the Customer Loyalty Team on 0207 064 3000 or via our contact form on the following link https://www.decathlon.co.uk/en/contactUs

Posted 8 years ago

“There is a lot I like about using Decathlon online. The range of goods is wide, they are excellent value for money and made accessible when like me you live far from a store. They process their orders reasonably quickly, and most importantly they give an option of carriers, a choice which matters to me because some are less convenient than others. However, in my experience Decathlon let themselves down when it comes to processing returns. I have had to return two items on two different occasions and each time resulted in such a long delay in their warehouse acknowledging my return that I have had to email and call them before my return order could be processed.”

Helpful Report

Posted 8 years ago

Dear George, Thank you for contacting us. If you need any further help with the return procedure please do not hesitate to contact our Customer Loyalty team: https://www.decathlon.co.uk/en/contactUs Thank you for your patience. Please feel free to contact us for any further questions. Have a good day!

Posted 8 years ago

“The merchandise (own brand swim top) was good quality & one member of staff at call centre was very helpful, but the delivery date was totally wrong - IF YOU LIVE IN SCOTLAND IT TAKES AN EXTRA DAY TO DELIVER, so you get it the day after the "guaranteed" delivery date. This information is not shown until after you have selected delivery type & payment has been taken, after which the order cannot be changed - you have to cancel it & re-order. This I found out the day after I had ordered, by which time it was going to arrive too late for my holiday & it was too late to select expedited delivery. If I had known this when placing the order I would have chosen faster delivery & had no stress, however the website provided inaccurate information.”

Helpful Report

Posted 8 years ago

Dear Serena, Thank you for getting back to us. We are sorry to hear you have experienced problems with your order. Regarding your request, we would like to inform you that the information provided in our website are correct, if you fill the basket you will be able to see the estimated delivery date depending on the stock and the shipping method selected. Your delivery date was the 01/04/2016 and the goods were delivered by DHL on the 31/03/2016. Thank you for your patience. Please feel free to contact us for any further questions. Have a good day.

Posted 8 years ago

“When I went into the store it was my first time ever being in and it was a huge place. Not many staff about to ask where the swimming kit was. When u found it there wasn't a great deal of choice. When I asked a member of staff (when I found 1) was that all there was he wasn't really helpful at all. Went home and just ordered online myself. When I spoke to another mum she said someone helped her in store - wish I got that service as it could've been ordered there and then. Items came and I collected and was really happy with them.”

Helpful Report

Posted 8 years ago

Dear Alison, Thank you for your interest in our products. We are sorry that your visit to one of our store was not at the level of your expectations and we really appreciate your feedback as we are trying to improve our services online and in store. We hope that your next experience will be more satisfactory, please do not hesitate to contact us if you need any help regarding our products and deliveries: https://www.decathlon.co.uk/en/contactUs Thank you for your patience. Have a good day!

Posted 8 years ago

“Overall, I was quite happy. The only problem was: I have put my work address as a delivery address with the name of my company and my name ( you can see it in my invoice). However, you printed out only half of this, so the driver could not see the name of the company and he was about to return the product for this reason. He was furious. Luckily, our building has 3 floors only, otherwise I would not get my item due to this issue. This made me reluctant to order other items and when I wanted to write to you about this, there is no email on your webisite. Why? Only phone number. Please check details on the parcels in future.”

Helpful Report

Posted 8 years ago

Dear Gordana, Thank you for the time you spent for giving us your feedback! We really appreciate your review as we are trying to improve our services every day and we are sorry to hear about the issue with the delivery and label printed. We will make sure this does not happen again and we hope to see you soon for an even better experience at Decathlon! Please feel free to contact us for any questions. Have a lovely day!

Posted 8 years ago

“Whilst an excellent service the sizes are a lot smaller than expected. Unfortunately we will have to return garments ordered”

Helpful Report

Posted 8 years ago

Dear Mark, Thank you for the time you spent for giving us your feedback! We will pass your feedback to the product manager so that this could be investigated and sizes to be updated on our website as well as on the size guide. Please accept our apologies for the inconvenience caused to you and if you will have any questions, please feel free to contact us and we are here to help. Have a lovely day!

Posted 8 years ago

“Decathlon has some great products at some good prices. Very happy with my down jacket and the cycling socks. my only frustration is the having to pay for deliveries & returns and to be honest this has put me off buying more online. We don't have a store near us so we rely on online delivery and Decathlon's competitors don't charge for delivery or return so i can get things cheaper elsewhere. e.g. i'd love to buy some more cycling socks from Decathlon but by the time you add delivery cost it works out more expensive than buying socks from Wiggle with free delivery......so Decathlon miss a sale.”

Helpful Report

Posted 8 years ago

Dear Ben, Thank you for your interest in our products. We are sorry that you are not satisfied with our return policy and we really appreciate your feedback as we are trying to improve our services online and in store. Please note that our deliveries are free for all the orders above £70 and you have 365 days to return your goods in any of our stores or by post. Thank you for your patience. Have a good day!

Posted 8 years ago

“Great product and arrived quickly. Video is little misleading as does not come with straps for blanket on bottom or ice packs shown and product description doesn't say it doesn't either (doesn't say it does but.....). No problem. Kept food etc cold for hrs”

Helpful Report

Posted 8 years ago

Dear Sharon, Thank you for the time you spent for giving us your feedback. We really appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. We hope to see you soon for a better experience at Decathlon! Please accept our apologies for any inconvenience caused and feel free to contact us for any questions. Have a lovely day!

Posted 8 years ago

“Everything was okay with my purchase. Nothing special, but nothing out of place.”

Helpful Report

Posted 8 years ago

Decathlon is rated 4.4 based on 11,520 reviews