Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,514 Reviews

87 %

of reviewers recommend Decathlon

4.4

Based on 11,514 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“great variety of low cost camping equipment”

Helpful Report

Posted 7 years ago

“Their own design and manufacture of clothing and equipment surpasses or equals known brands on market. Their prices are consistently THIRD OF UK PRICES!”

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Posted 7 years ago

“good prices.but parcel a bit untidy like other shop.shoes and sunglasses no box.”

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Posted 7 years ago

“Super speedy delivery! Great quality for the price.”

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Posted 7 years ago

“First order with this company and the last, been waiting 10 days for my parcel, rang 3 times and keep getting different excuses, not happy at all.”

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Posted 7 years ago

“Hello Team, i am regular customer of Decathlon, i purchased almost 30,000 rupee sports related article from there, but yesterday 10-06-2017 i went on decathlon for rchange my badminton, but the employee of decathlon misbehave to me, and directly asked to me, we don,t know why this issue is coming, but we can not change it, i asked the region then he replied to me, don't waste your time we already occupied, and don't stay here because other customer will defame from your world. NOTE: From my phone number you can track my order details. Regards Vibhor Gupta 9953509529”

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Posted 7 years ago

“My friend ordered a table tennis to collect so we could play this weekend - he's been there twice now and they've sent it back to the warehouse twice - terrible in store communication - My weekend and his is going to be boring now as we love table tennis.”

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Posted 7 years ago

“3 weeks later im still waiting for £250 worth of fishing bait, french fishing trip next week, if they let me down im gunna go mad at them and plaster it everywhere how bad they are!!!”

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Posted 7 years ago

“Great selection of long boards and very affordable!”

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Posted 7 years ago

“They are young and enthusiastic and help you in a positive way and with a smile. There's a lot of personnel, you never have to wander through the shop looking for the object you're looking for... but they don't have the T-shirts my grandsons love so much...”

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Posted 7 years ago

“Product is great (camo.coat) the delivery system however is appalling.”

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Posted 7 years ago

“DO NOT BY A BIKE. Ordered a bike. It was not serviced as it was promised so when I went on a bike ride the gears didnt work and the seat shifted so i fell off right in front of a moving car. I had a swollen leg and couldn't walk. The whole thing scared my 6 year old badly.”

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Posted 7 years ago

“Two folding bikes collected from Nottingham. One had under inflated tyres, and a badly scratched seat post, no brake cable end protectors and one cable had a frayed and damaged end. Both bikes had misaligned steering, incorrect brake cable routing, not fitted correctly into the guides welded to the frame, one of which caught on the folding mechanism, and would at some stage get trapped and rendered useless and dangerous. Both had an incorrectly fitted brake pad touching the rear tyre. Very poor preparation. Whilst the assistant did a reasonable job, his product knowledge was poor, enthusiastically telling us the frames were aluminium, when clearly they are steel. (as their own website states) Aluminium would be far to weak to work on such a design and this misinformation could put anyone with the slightest knowledge off purchasing the bike. The website showed three bikes in stock, only two were actually at the store, so we had to take the demonstrator, which presumably explains the scratches, though I fail to understand what sort of abuse would cause such damage, also it showed two carry bags in stock which we also wanted, these too were not in stock, and in fact not a product even recognised by your staff. I was told several days after sending my review to Decathlon, that it had been published on their website. It has not been. A further e-mail to Decathlon requesting a response to my comments has been ignored, as has my suggestion to them that they would not post my review because it is too damning. A simple apology and offer to rectify the problem would have been fine, things do go wrong occasionally, but completely ignoring the whole matter is a very poor reflection on the company. Clearly they are too big to be bothered. Wonder what their reaction would have been had I not spotted the faults and an accident or injury had resulted?”

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Posted 7 years ago

“Holywood exchange decathlon, went in today with a flat tire in my bike, I was helped immediately, staff were amazing, the staff member who fixed my bike was very quick, friendly and professional, thank you so much for saving my day!”

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Posted 7 years ago

“Affordable prices and fast delivery of articles”

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Posted 7 years ago

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Posted 7 years ago

“Great product at a really good price.”

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Posted 7 years ago

“Best sport shop ever, customer service amazing”

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Posted 7 years ago

“Very poor online experience, I received an email to say order created, with a tracking number - no way of tracking via this number as it doesn't conform to any of the formats listed. Two days after it was due in the store I still had not received an email to say it was ready for collection - It clearly says on the original order Please wait until you have received an email before attempting to collect. I ring head office can't get an answer, so I ring the store directly and its sat there waiting to be collected!! Very poor communications”

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Posted 7 years ago

“I rang the Sheffield store yesterday the 12/5/17 spoke to a guy in the workshop asked if they could fit a campag chainset to my road bike yes was the reply I double checked later that day as its a specific tool that's needed the same guy said yes we have the tools for the job so off I go today by train at a cost of £6 the 15 miles to the store only to be told by a different guy no sorry we don't have the tools needed for a campag chainset fit then to add insult to injuryi get offerd a meesly £10 gift card never again shall I deal with this company they clearly have no idea what they are doing total cowboys”

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Posted 7 years ago

Decathlon is rated 4.4 based on 11,514 reviews