Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,520 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,520 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Placed an order for 2 diving delayed surface marker bouys. Was supposed to arrive 5 July. Rang customer service to be told only one item had arrived and the other still in France. Then they told me it was in the warehouse and would be delivered the next day. Rang to confirm delivery but told still not available till pos Friday 7 July. Spoken with 2 different people both not very helpful. Ask to speak with a manager but one person said no manager was working in that department and the other said manager was unavailable to speak on the phone. I then asked for a manager number at head office but again this was refused. I go on holiday next week and these items are a safety critical piece of equipment for scuba diving at sea. Won't be very pleased if they don't arrive. And I will be posting bad reviews in as many places on social media as I can all about the poor customer service decathlon have.”

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Posted 7 years ago

“Excellent prices and great selection of water sports gear. Fast shipping too!”

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Posted 7 years ago

“great store staff so helpful there is everything here for the great outdoors from clothing to equipment got kitted out in no time and all for a reasonable price too would really recommend to anyone !”

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Posted 7 years ago

“I love Decathlon and the huge choice of sports material. Only problem, I go to buy one thing and go out with a hundred things!”

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Posted 7 years ago

“delivered when stated, great boots”

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Posted 7 years ago

“ordered a tent and payed for it on the 16 june order confirmed and payment accepted delivery on the 20th june " tidy job " wake up on 20th of june to an email stating they are out of stock with no further date as too when they will be back in stock , rang customer service not to worry stock will be in warehouse 21st " will it arrive to me before the weeekend " i asked "yes was the reply i received ,spoke to them again today (22nd) tent wont be with you till SOME TIME next week , ok let me speak to your manager , there not in until 9 am ok can you get them to ring me , 1030 am i ring back and get told the manager is in a meeting all day and wont be able to speak to me , no second in charge or nothing this company sounds a joke stores have the product i want in stock but my nearest store is over 200 miles away , they dont have facilities to post , so i deffo wont be dealing with this joke of a company again”

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Posted 7 years ago

“great variety of low cost camping equipment”

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Posted 7 years ago

“Their own design and manufacture of clothing and equipment surpasses or equals known brands on market. Their prices are consistently THIRD OF UK PRICES!”

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Posted 7 years ago

“good prices.but parcel a bit untidy like other shop.shoes and sunglasses no box.”

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Posted 7 years ago

“Super speedy delivery! Great quality for the price.”

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Posted 7 years ago

“First order with this company and the last, been waiting 10 days for my parcel, rang 3 times and keep getting different excuses, not happy at all.”

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Posted 7 years ago

“Hello Team, i am regular customer of Decathlon, i purchased almost 30,000 rupee sports related article from there, but yesterday 10-06-2017 i went on decathlon for rchange my badminton, but the employee of decathlon misbehave to me, and directly asked to me, we don,t know why this issue is coming, but we can not change it, i asked the region then he replied to me, don't waste your time we already occupied, and don't stay here because other customer will defame from your world. NOTE: From my phone number you can track my order details. Regards Vibhor Gupta 9953509529”

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Posted 7 years ago

“My friend ordered a table tennis to collect so we could play this weekend - he's been there twice now and they've sent it back to the warehouse twice - terrible in store communication - My weekend and his is going to be boring now as we love table tennis.”

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Posted 7 years ago

“3 weeks later im still waiting for £250 worth of fishing bait, french fishing trip next week, if they let me down im gunna go mad at them and plaster it everywhere how bad they are!!!”

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Posted 7 years ago

“Great selection of long boards and very affordable!”

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Posted 7 years ago

“They are young and enthusiastic and help you in a positive way and with a smile. There's a lot of personnel, you never have to wander through the shop looking for the object you're looking for... but they don't have the T-shirts my grandsons love so much...”

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Posted 7 years ago

“Product is great (camo.coat) the delivery system however is appalling.”

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Posted 7 years ago

“DO NOT BY A BIKE. Ordered a bike. It was not serviced as it was promised so when I went on a bike ride the gears didnt work and the seat shifted so i fell off right in front of a moving car. I had a swollen leg and couldn't walk. The whole thing scared my 6 year old badly.”

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Posted 7 years ago

“Two folding bikes collected from Nottingham. One had under inflated tyres, and a badly scratched seat post, no brake cable end protectors and one cable had a frayed and damaged end. Both bikes had misaligned steering, incorrect brake cable routing, not fitted correctly into the guides welded to the frame, one of which caught on the folding mechanism, and would at some stage get trapped and rendered useless and dangerous. Both had an incorrectly fitted brake pad touching the rear tyre. Very poor preparation. Whilst the assistant did a reasonable job, his product knowledge was poor, enthusiastically telling us the frames were aluminium, when clearly they are steel. (as their own website states) Aluminium would be far to weak to work on such a design and this misinformation could put anyone with the slightest knowledge off purchasing the bike. The website showed three bikes in stock, only two were actually at the store, so we had to take the demonstrator, which presumably explains the scratches, though I fail to understand what sort of abuse would cause such damage, also it showed two carry bags in stock which we also wanted, these too were not in stock, and in fact not a product even recognised by your staff. I was told several days after sending my review to Decathlon, that it had been published on their website. It has not been. A further e-mail to Decathlon requesting a response to my comments has been ignored, as has my suggestion to them that they would not post my review because it is too damning. A simple apology and offer to rectify the problem would have been fine, things do go wrong occasionally, but completely ignoring the whole matter is a very poor reflection on the company. Clearly they are too big to be bothered. Wonder what their reaction would have been had I not spotted the faults and an accident or injury had resulted?”

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Posted 7 years ago

“Holywood exchange decathlon, went in today with a flat tire in my bike, I was helped immediately, staff were amazing, the staff member who fixed my bike was very quick, friendly and professional, thank you so much for saving my day!”

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Posted 7 years ago

Decathlon is rated 4.4 based on 11,520 reviews