Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,520 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,520 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am extremely disappointed with Decathlon. The bike that I bought does not meet the standard that I was expecting at all. And on the other hand, I decide to buy in your business because is a multinational company and so i can find pieces for my bike everywhere in the world. A few weeks ago I need new screws and there were not available in your store. SHOCKING! On the other hand, the plastic chain of my bike does not work fine and it goes out very often, I am furious. i would really appreciate if you fix all this mess, if you want me to have as a customer in the future. Kind Regards,”

Helpful Report

Posted 9 years ago

Hello, Thank you for the time you spent for giving us your feedback. We are sorry to hear you are not satisfied with our services and quality of product provided to you as we were unable to supply with the spare parts at Decathlon store. We really appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. If you are still having any issues with the product you purchased from Decathlon could you please contact our Customer Loyalty team directly and they will find solution. You can find their contact form on the link below: http://www.decathlon.co.uk/contact-us.html We hope to see you soon for a better experience at Decathlon! Please accept our apologies for any inconvenience caused and feel free to contact us for any questions. Have a lovely day!

Posted 9 years ago

“Ordered a jacket from the inside store. Unusual sizing meant that it did not fit as expected,despite having already ordered a size larger than usual, and I would need the next size up. I contacted Decathlon who told me that the size I needed was out of stock, and they would not order another from the manufacturer. I contacted the manufacturer, who would nor deal with me, and directed me back to Decathlon. Poor.”

Helpful Report

Posted 9 years ago

Hello, Thank you for the time you spent for giving us your feedback. We are sorry to hear size of the product that you have ordered does not fit and we were unable to provide you replacement order. We would like to confirm that with Decathlon you have 365 days to return product for a full refund (or replacement item if available) therefore you still have the right to return wrong jacket back to us and we will process the refund for you. More information on how to return this product please see the link below or contact Decathlon Customer Loyalty Team by the contact number 0207 064 3000: http://www.decathlon.co.uk/return-policy.html We really appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. We hope to see you soon for a better experience at Decathlon! Please accept our apologies for any inconvenience caused and feel free to contact us for any questions. Have a lovely day!

Posted 9 years ago

“bring all sizes. always!”

Helpful Report

Posted 9 years ago

Dear Nic, Thank you for the time you spent for giving us your feedback. We are sorry to hear you are not satisfied with our sizes availability and we really appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. Thank you for your patience. Please do not hesitate to contact our Customer Loyalty team in advance to check the online or instore stock: https://www.decathlon.co.uk/en/contactUs Have a lovely day!

Posted 9 years ago

“I purchased a badminton racket for a Christmas gift. I was really disappointed that it did not come with a cover. If it was clear that it didn't come with one I would've happily paid an extra few pounds.”

Helpful Report

Posted 9 years ago

Dear Irene, Thank you for the time you spent for giving us your feedback. Unfortunately the ARTENGO BR810 BADMINTON RACKET - PINK does not come with the cover incuded, however we appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. We hope to see you soon for a better experience at Decathlon! Have a lovely day!

Posted 9 years ago

“Very disappointed I shop frequently in Decathlon and my son bought me a £100 voucher for christmas and I found I could not use it in France, I thought you were all one store so why could I not use it in France.”

Helpful Report

Posted 9 years ago

Dear Ishbel, Thank you getting back to us. We would like to ask you more information regarding the issue you are experiencing, is that a gift card purchased online or a physical gift card purchased in store? Our gift cards can be used in all the European Decathlon and online, would you be able to get back to us through our contact form? https://www.decathlon.co.uk/en/contactUs We will try our best to help you. Thank you for your patience and have a good day!

Posted 9 years ago

“Delivery was fine but the returns process was unclear and on both occasions staff were unable to complete my return without calling a manager to help. Would not order online again based on this experience although it may have just been the Reading branch that don't understand the returns process.”

Helpful Report

Posted 9 years ago

Dear Katy, Thank you for the time you spent for giving us your feedback. We are sorry to hear you have experienced problems with your return. I would like to inform you I have already forwarded your comment to our Decathlon Reading and they will be able to avoid future misunderstandings. We hope to see you soon for a better experience at Decathlon! Please accept our apologies for any inconvenience caused and feel free to contact us for any questions. Have a lovely day!

Posted 9 years ago

“I was told the bicycle would arrive on the Tuesday but it was actually delivered the following day. We were lucky that it was delivered late in the evening otherwise there would have been no one to collect the package. Kind tegatds”

Helpful Report

Posted 9 years ago

Dear Mathias, Thank you very much for getting back to us regarding your delivery. Please note the delivery date you can see while placing the online order is an estimated delivery date as it depends on the stock availability and the delivery companies schedule. We would like to thank you for your patience and understanding and we are glad that everything is gone well at the end. Have a good day!

Posted 9 years ago

“I really like the products, but the website is slow, clunky, difficult to search and generally stops me shopping.”

Helpful Report

Posted 9 years ago

Dear Alison, Thank you for contacting us. We are sorry to hear you have experienced problems online. We really appreciate the time you have taken to give us your feedback and apologise for any difficulties you have experienced with our website. We are aware that our website is not perfect today. However, it is our intention to make every effort and improve your shopping experience at decathlon.co.uk. Thank you for your understanding. Please feel free to contact us for any further questions. Have a lovely day!

Posted 9 years ago

“My parcel could not be found because of a glitch in the system, had to return the next day to collect. The tops I bought were fantastic but the mat is not that great, very slippery”

Helpful Report

Posted 9 years ago

Dear Christine, We are really sorry to hear that you are not satisfied with the product you purchased. Please do not hesitate to send an email to our Customer loyalty team to be helped with the return procedure: https://www.decathlon.co.uk/en/contactUs Thank you for your patience. Please accept our apologies for the inconvenience caused and feel free to contact us for any further questions. Have a good day!

Posted 9 years ago

“Was annoyed that my free next day click and collect order wasn't there in store to collect, despite ordering on time. Also, there is so much on the website that is not in stores, some means of online checking stock in each store would be massively helpful. I've learnt to not expect what I want to be in store! Something like ikea have on their website would be great.”

Helpful Report

Posted 9 years ago

Hello, Thank you for the time you spent for giving us your feedback! We really appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. We will pass your feedback to our Supply team to make sure this is being taken into consideration and will be fixed. We hope to see you soon for an even better experience at Decathlon! Please feel free to contact us for any questions. Have a lovely day!

Posted 9 years ago

“the watch I bought only 2 months ago, the battery is gone or don't know what is the problem till I ring up customer services to fix it, other than that it is a good watch.”

Helpful Report

Posted 9 years ago

Hello, Thank you for the time you spent for giving us your feedback! We really appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. We are sorry to hear that product you purchase does not meet with the standard of quality but if you would contact our customer services (please see the link --> http://www.decathlon.co.uk/contact-us.html) they will be able to assist you. We hope to see you soon for an even better experience at Decathlon! Please feel free to contact us for any questions. Have a lovely day!

Posted 9 years ago

“One of the most obtuse and obstructive checkout processes in the web today.”

Helpful Report

Posted 9 years ago

Dear John, Thank you for the time you spent for giving us your feedback! We really appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. We are aware that our website is not perfect at the moment, this is why your opinion is important for us. We hope to see you soon for an even better experience at Decathlon! Please accept our apologies for any inconvenience caused and feel free to contact us for any questions. Have a lovely day!

Posted 9 years ago

“Hi. Sorry to vote "poor" but I placed an order and then got an email saying part of my order was soiled, did I want to cancel it? I replied no, please just send it anyway, but by then half of the order had been cancelled anyway and I got another email saying it had been cancelled. Then I got a text saying the rest of my order would be delivered on a certain day (Friday) and it wasn't delivered until the next Monday, so sorry, but overall on this occasion I didn't find the overall service good.”

Helpful Report

Posted 9 years ago

Dear Nicola, Thank you for the time you spent for giving us your feedback. We are sorry to hear you are not satisfied with our deliveries and the service we provided to you. We really appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. We hope to see you soon for a better experience at Decathlon! Please accept our apologies for any inconvenience caused and feel free to contact us for any questions. Have a lovely day!

Posted 9 years ago

“I normally am very supportive of Decathlon and buy all my sporting goods from my local Sheffield store. I went on Saturday to but a new sleeping matt for a trip i was taking. I checked the stock levels before i visited and the website said that there was 8 in stock. I could not find the sleeping matt i wanted so i asked a member of staff, who informed me that they were in the back and were not available to buy until the following Monday. What a waste of a trip and a lost customer. If it was my business i would have sold me the matt that i wanted insead of turning away a customer to go to a competitor”

Helpful Report

Posted 9 years ago

Thank you for the time you spent for giving us your feedback! We really appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. We are aware that our website is not perfect at the moment, this is why your opinion is important for us. We have passed your feedback to our IT department so that stock information would be updated and same issue would not happen. We hope to see you soon for an even better experience at Decathlon! Please accept our apologies for any inconvenience caused and feel free to contact us for any questions. Have a lovely day!

Posted 9 years ago

“I ordered two pairs of swimming trunks size 36in waist. You sent two pairs size 38in waist! I had to go to the post office to send them back, requesting size 36in as ordered in the first instance. You sent another two pairs size 38in waist!! After a month of frustration , I am less than impressed.”

Helpful Report

Posted 9 years ago

Dear John, Thank you for the time you spent for giving us your feedback! We really appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. We will pass your feedback to our National Sports manager so that same issue would not happen again. We hope to see you soon for an even better experience at Decathlon! Please feel free to contact us for any questions. Have a lovely day!

Posted 9 years ago

“I bought a camel back-pack in Dec/Jan however, I was subsequently given the exact back-pack as a xmas present. I went on your web site on numerous occasions in an attempt to return the one I purchased and was unable to access "my account". I could access all the other areas of the site but not the one to complete a return form. I am now stuck with an extra back-pack. I have bought from Decathlon on several occasions but will think twice if I cannot return an item if necessary!!”

Helpful Report

Posted 9 years ago

Hello Susan. Thank you for having taken your time to send us your comments. We are sorry to hear that you are experiencing problems when trying to log in your account. Please do not hesitate to contact our Customer Loyalty Team as they can assist you on the process on how to return/exchange the item. Have a good day

Posted 9 years ago

“initial online response to my online order was unclear and there was a lengthy period of uncertainty when I did not know if they would fulfil my order.”

Helpful Report

Posted 9 years ago

Hello Simon. Thank you for having taken your time to send us your feedback. We appreciate your comments as it help us to improve our services and communication with our customers. We hope your future experiences with us will be more pleasant. Have a good day!

Posted 9 years ago

“I was at the Surrey Quay Decathlon to collect the order I placed online. The order collection is not well managed. I was there a few times. Sometimes, no one is present at the counter. There was one time I was waiting at the queue. The staff was chit-chatting with the customer before me. I understand it is customer service. But I am also a customer, waiting to be served and I don't have time to wait. I just think that click and collect should be fast and simple.”

Helpful Report

Posted 9 years ago

Hello! Thank you for having taken your time to send us your feedback. We appreciate your comments. Your review has been forwarded to the store as our aim is to improve our services and we really hope that relevant changes will be done soon. Have a great day!

Posted 9 years ago

“I've used the online service once and the wrong size garment was sent but was swapped in store without any problems. As for the oxford store it's self I've visited on both weekends and week days and have often thought that more staff are required just to keep the store tidy often some of the shelves just look untidy and disheveled, however I've not visited the store since last November so this may not be the case now”

Helpful Report

Posted 9 years ago

Hello. Thank you for having taken your time to send us your feedback. We are sorry to hear that you have been sent the wrong item but on the other hand we are glad to hear that you have received a good service in store. We appreciate your comments as it help us to improve. Have a nice day!

Posted 9 years ago

“Took a long long time for my package to arrive, especially when it states 2-3 days delivery”

Helpful Report

Posted 9 years ago

Hello. We are sorry to hear about the delay on your order. We appreciate the time you have taken to send us your feedback as it help us to improve our service. Hope your future experiences will be more pleasant. Have a good day.

Posted 9 years ago

Decathlon is rated 4.4 based on 11,520 reviews