Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,514 Reviews

87 %

of reviewers recommend Decathlon

4.4

Based on 11,514 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

Write Your review

Tell us how Decathlon made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great products - fab prices - ordered 50 backpacks for a charity donation - could not beleive how cheap they were for such good quality”

Helpful Report

Posted 7 years ago

“Keeps me informed of my on line purchases. The quality of clothing is good and great choice of stock in store.”

Helpful Report

Posted 7 years ago

“I'm happy I can kit out my four children for school and their extra curricular activities at a reasonable price with good quality sports clothing and equipment.”

Helpful Report

Posted 7 years ago

“There is a good range of sports equipment at reasonable prices”

Helpful Report

Posted 7 years ago

“A bit slow delivery but happy with my purchase”

Helpful Report

Posted 7 years ago

“received a wrong order twice”

Helpful Report

Posted 7 years ago

“The click and collect service took weeks to come and then the size was wrong for one of the items! Been very happy with in store purchases but not click and collect.”

Helpful Report

Posted 7 years ago

“eventually got the right size”

Helpful Report

Posted 7 years ago

“Excellent shop. I like things with Decathlon. Great price and super quality.”

Helpful Report

Posted 7 years ago

“The staff are always very helpful”

Helpful Report

Posted 7 years ago

“Very quick service”

Helpful Report

Posted 7 years ago

“I have been shopping at Decathlon since 2001 in France and Belgium. I also use online in the UK Great for large sizes”

Helpful Report

Posted 7 years ago

“great store - value for money”

Helpful Report

Posted 7 years ago

“Good products and kind staff, efficient customer service”

Helpful Report

Posted 7 years ago

“I went to Decathlon in Surrey Quays to get my bike seat adjusted. Apparently, the seat post was too small, but they tried to adjust it anyway. They broke the ring to adjust the seat post in the process. I didn't have a choice but to buy a new seat post from Decathlon, as they broke my bike and I couldn't put the seat back in. Without asking, the guy installed a new seat post, which was much more expensive than what I wanted to spend on this. He also told me that the ring was broken, as if he had forgotten that he himself broke it just a few minutes before. Not a very customer friendly experience.”

Helpful Report

Posted 7 years ago

“I am super impressed with Decathlon. We ordered ski-gear from head to toe for a family of five all using the sizing guide on the website and every single item was spot-on. Great prices and super quality to top it all off! Thank you Decathlon!”

Helpful Report

Posted 7 years ago

“The quality of the products recieved were great and were mostly sold at a great price.”

Helpful Report

Posted 7 years ago

“I love the products and the price!”

Helpful Report

Posted 7 years ago

“My E-Bike had an issue and stopped working. I took it back and they were very kind to replace it since I am on crutches and it´s the only way of going to the shop. I appreciated very much the act of kindness. Thank you for a great customer service.”

Helpful Report

Posted 7 years ago

“Absolutely unacceptable to not ship order for more than 4 working days after order is placed and payment sent for products marked as in stock!!! Will never again purchase trough Decathlon if there is a way to purchase from other store!!!”

Helpful Report

Posted 7 years ago

Decathlon is rated 4.4 based on 11,514 reviews