Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,520 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,520 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

Write Your review

Tell us how Decathlon made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service and product information. Nothing is too much trouble.”

Helpful Report

Posted 8 years ago

“You have a great selection of products on line. You also value your customers as you have me a £10 evoucher when my order was messed up”

Helpful Report

Posted 8 years ago

“Special thanks to Mick Johnson at Decathlon Sheffield cycling department, 14 January 2017. I had a lot of questions, having not cycled at all for 4 years and not on road for 12 years. He was very helpful in answering them all and advising on the best equipment for my needs. He prepared a bike there and then, changing the stem and tyres while I waited, so I could take it away the same evening. A couple of days later I had some questions when I came to fit mudguards to the bike and he gave helpful advice on the telephone. He is very knowledgeable about the products Decathlon sell and about cycling in general. The Triban 520 Road Bike has been great so far and it and the other products I purchased (mudguards, helmet, baselayer, tights) all good value.”

Helpful Report

Posted 8 years ago

“Long drawn out situation still not remedied! I was sent completely the wrong order which I returned at my cost. I have been offered vouchers to cover postage however I do not want vouchers ! They have refused and take days to even reply. I will not be using this site again”

Helpful Report

Posted 8 years ago

“Competitive prices, good range”

Helpful Report

Posted 8 years ago

“I got the delivery on time, however one of the products (a pair of yoga trousers) had a ladder upon receipt. That disappointed me.”

Helpful Report

Posted 8 years ago

“Great products - fab prices - ordered 50 backpacks for a charity donation - could not beleive how cheap they were for such good quality”

Helpful Report

Posted 8 years ago

“Keeps me informed of my on line purchases. The quality of clothing is good and great choice of stock in store.”

Helpful Report

Posted 8 years ago

“I'm happy I can kit out my four children for school and their extra curricular activities at a reasonable price with good quality sports clothing and equipment.”

Helpful Report

Posted 8 years ago

“There is a good range of sports equipment at reasonable prices”

Helpful Report

Posted 8 years ago

“A bit slow delivery but happy with my purchase”

Helpful Report

Posted 8 years ago

“received a wrong order twice”

Helpful Report

Posted 8 years ago

“The click and collect service took weeks to come and then the size was wrong for one of the items! Been very happy with in store purchases but not click and collect.”

Helpful Report

Posted 8 years ago

“eventually got the right size”

Helpful Report

Posted 8 years ago

“Excellent shop. I like things with Decathlon. Great price and super quality.”

Helpful Report

Posted 8 years ago

“The staff are always very helpful”

Helpful Report

Posted 8 years ago

“Very quick service”

Helpful Report

Posted 8 years ago

“I have been shopping at Decathlon since 2001 in France and Belgium. I also use online in the UK Great for large sizes”

Helpful Report

Posted 8 years ago

“great store - value for money”

Helpful Report

Posted 8 years ago

“Good products and kind staff, efficient customer service”

Helpful Report

Posted 8 years ago

Decathlon is rated 4.4 based on 11,520 reviews