Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,520 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,520 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a size 6.5 Nike running shoe in time for a race I was running. But when they arrived it was a size 6 shoe instead. Very disipointed as I have ordered from here before and it has been excellent!!”

Helpful Report

Posted 8 years ago

Dear customer. Thank you for contacting us. We are sorry to hear that you have experienced problems with the size of the item purchased. We are already looking into this problem and will solve it as soon as possible. Please, accept our apologies for the inconveniences caused. Have a nice day.

Posted 8 years ago

“I went to th and stood next to the sign near the check out which said 'click and collect collection point' (or something to that effect) nobody came and all staff on the checkouts paid no me no attention. I waited awhile then managed to grab someone who was walking by, they told me that i needed to go the check out for click and collect. So, 1: the sign should be taken down and 2: one of the staff on the checkout could easily have shouted over to let me know rather then let me stand there”

Helpful Report

Posted 8 years ago

Dear customer. Thank you for the time you have spent giving us your feedback. We are sorry to hear that you have experienced problems with our Click and Collect method in the store. We apologies for the inconveniences that we caused to you and we would like to confirm that we will forward your feedback to our stores managers in order to avoid this situation happening again. Have a nice day.

Posted 8 years ago

“I would never use decathlon click and collect again. Need to be able to exchange shoes without being charged 4.99 for postage each time.”

Helpful Report

Posted 8 years ago

Dear customer. Thank you for the time you have spent giving us your feedback. We are sorry to hear that you have experienced problems with return policy. We apologise all the inconveniences caused to you and we would suggest you to contact our Customer Loyalty team at 0207 064 3000 or via customer.enquiries@decathlon.com who will be able to find a solution.Have a nice afternoon.

Posted 8 years ago

“The sizes were much smaller than I ordered. A swimsuit for my 12 year old daughter was more suitable for an eight year old. Also a swimming costume for myself,size 14 was a very poor fit as it was too small. Very nice items but wouldn't order online again due to the sizing problems”

Helpful Report

Posted 8 years ago

Dear customer. Thank you for the time you have spent giving us your feedback.We are sorry to hear you have experienced problems with shopping at Decathlon. We apologise for any difficulties you have experienced with the size guide at Decathlon website. We are aware that our website is not perfect today. However, it is our intention to make every effort and improve your shopping experience at decathlon.co.uk. Have a nice day.

Posted 8 years ago

“The shelves are always in disarray. Cycle staff on the shop floor are not sufficiently knowledgable. And the new layout of the self service tills is very poor leaving long queues.”

Helpful Report

Posted 8 years ago

Dear customer. Thank you for the time you have spent giving us your feedback. We are sorry to hear that you have experienced problems with your shopping at Decathlon in bikes department. We would like to confirm you that we will forward your enquiry to the National Sports Manager consideration in order to avoid this situation happening again. Have a nice day.

Posted 8 years ago

“I placed an order that never came.”

Helpful Report

Posted 8 years ago

Dear customer. Thank you for the time you have spent giving us your feedback. We are sorry to hear that you have experienced problems with your purchasing at Decathlon. Please accept our apologies and we would like to suggest you to contact our Customer Loyalty team at 0207 064 3000 or via customer.enquiries@decathlon.com who will be able to find a solution to the inconveniences that we caused.Have a nice day.

Posted 8 years ago

“did not deliver on date said and still not got the items. even phoned them when they emailed me to say there was a problem with oneof the items. only to be told that it had been sorted and to ignore the email. only to phone back on the date of delivery, to be told there is still a problem with the item. bad customer handling. will not be in a rush to use they home deliver service again.”

Helpful Report

Posted 8 years ago

Dear customer. Thank you for the time you have spent giving us your feedback. We are sorry to hear that you have experienced problems with your Decathlon online order. Please accept our apologies for the inconveniences that we might caused you. We would like to recommend you to contact our Customer Loyalty Team on 0207 064 3000 or via customer.enquiries@decathlon.com who will be happy to find a solution to our mistake. Thank you for your understanding have a nice day.

Posted 8 years ago

“Unfriendly and unhelpful checkout staff at Sheffield store.”

Helpful Report

Posted 8 years ago

Dear customer. Thank you for the time you have spent giving us your feedback. We are sorry to hear that you are not satisfied with your experience at Sheffield store and we appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. We have forwarded your enquiry to the store manager and he will be able to take your comment into consideration in order to avoid this situation in the future. We hope to see you in Decathlon again soon have a nice day.

Posted 8 years ago

“i purchased a size medium rafel 720 beginning of september at the reduced/sale price, only to find 3 weeks later it has been reduced by another £50 .this is the second time this has happened to me,the last time was when i purchased a triban 7, a couple of weeks later it had dropped another £49.decathlon should have a sale price and stick to it! because this has now happened twice,i will seriously have to think twice if i will purchase another decathlon bike as no customer wants to feel like they have been shafted,BTW if anyone is interested,the rafel 720 is a fantastic bike,shame about decathlons sale/pricing policy”

Helpful Report

Posted 8 years ago

Dear Trevor. Thank you for having taken your time to send us your feedback. We are sorry to hear that you have felt this way about your purchasing experience. If you would like to discuss this further please feel do not hesitate to contact our Customer Loyalty Team on 0207 064 3000. They will be happy to help and provide further information on the situation. Once again we apologise to hear you have experienced this, and we hope that any future purchases with DecathlonUK are hassle free and up to standard.

Posted 8 years ago

“I wanted to buy some sailing boots "Ozean 900" in size 45, price £79. They are out of stock in the UK, and I cannot even place an order. I could buy some in France and collect them in a store there when I go next week, but the price in France is 99Euros (about £90). So not great Customer service really”

Helpful Report

Posted 8 years ago

“Sizes are two different shirts fit perfectly and jumpers in the same size come up to small”

Helpful Report

Posted 8 years ago

Hello Tidmarsh. Thank you for having taken your time to send us your feedback. We are sorry to hear about the sizing problem with the items on your order. Please do not hesitate to contact our Customer Loyalty Team on 02070643000 and they will help you to arrange an exchange or return. We do apologise for all the inconvenience caused. Have a good day.

Posted 8 years ago

“I ordered a leash for my body board and it arrived broken. There was no padding or protection on the plastic envelop it came in and it obviously needed it. I had to make a trip to Decathlon from Nottingham to get it changed”

Helpful Report

Posted 8 years ago

Dear Robert. Thank you for having taken your time to send us your feedback. We are sorry to hear that the item you have been sent was faulty. For any future situations please do not hesitate to contact our Customer Loyalty Team on 02070643000. We do apologise for all the inconvenience caused. Have a nice day.

Posted 8 years ago

“Now charging for Inpost 24/7 delivery which was previously free.”

Helpful Report

Posted 8 years ago

Dear Jim. Thank you for having taken your time to send us your feedback. At the beginning of August we launched InPost service and during a period of two weeks this shipping method was free of charge but this service usually has a charge of £3.99. We do apologise for all the inconvenience caused. Have a nice day.

Posted 8 years ago

“Foldable rucksack never arrived”

Helpful Report

Posted 8 years ago

Dear customer. Thank you for having taken your time to send us your feedback. We are really sorry to hear that you haven't received your parcel. Please contact our Customer Loyalty Team on 02070643000 in order to solve this issue. We do apologise for all the inconvenience caused. Have a nice day!

Posted 8 years ago

“Lots of companies know how to 'stack 'em high and sell 'em cheap'. What sets a good company apart from the also-rans is its ability to exceed consumers' expectations - especially when things go wrong. And that's not my experience of Decathlon. My first order was cancelled - several days after payment had been taken - apparently due to the item being out of stock. Decathlon's inadequate stock control system meant I was let down - and I had to source the product from an alternative supplier (which cost me an additional £50). My second order was missing some parts. After immediately reporting the shortage I was promised the items would be sent out post-haste. A day or two later I received a huge EMPTY box from Decathlon... Further communications with the company finally produced the missing parts. There are MANY sports equipment companies in the UK that understand their customers' needs. In my experience Decathlon is not one of them. As an outdoor enthusiast I will certainly not be putting it at the top of my list of reliable companies from which to purchase sports goods...”

Helpful Report

Posted 8 years ago

Dear David. Thank you for having taken your time to send us your feedback. We are sorry to hear about your bad experience with us. We have forwarded your comments to our Logistics Team to make them aware of your situation as our aim is to improve our services and make our customer happy. We hope to see you in Decathlon again and that your future experiences with us will be more pleasant. We do apologise for all the inconvenience caused. Have a nice day.

Posted 8 years ago

“I had a very poor experience with my delivery order. After ordering over a month ago, and thinking the items had all been delivered to my 3rd party, I was then notified that my two large orders had never arrived. The collector did not receive the stated notices that Decathalon says were left, and the items were also not left at the postal office for collection. They were returned to Decathalon without knowledge, and then I was told that many of my items were not longer available. I still have not received a refund for both of my orders, and not with the extra exchange rate costs that I have accumulated (items were paid from a USD account.)”

Helpful Report

Posted 8 years ago

Dear Ilya. Thank you for having taken your time to send us your feedback. Our aim is to improve our services and communication with our customers therefore we take your comment into consideration as we are sorry to hear about your bad experience with us. Please do not hesitate to contact our Customer Loyalty Team on 02070643000 if you need any further assistance. We do apologies for all the inconvenience caused. Have a good day.

Posted 8 years ago

“I ordered weight lifting gloves with the weights I ordered and they did not arrive.”

Helpful Report

Posted 8 years ago

Dear Paul. Thank you for having taken your time to send us your feedback. We are sorry to hear that one of the items from your order was missing. Please do not hesitate to contact us Customer Loyalty Team on 02070643000 to resolve your problem as soon as possible. We do apologise for all the inconvenience caused. Have a good day.

Posted 8 years ago

“Booked a bike on line had a email to say it was ready. Finish work early to fetch it so I could get back before my daughter but when I got to store gave my details lady went to fetch it and came back with a baby bike under her arm when told it was the wrong bike she said well it's got your name on. At which I let her look at my email off she went again.she did this several times and eventually she brought the manager who said if you can wait we will make on up for you now.when they brought it they said it was all tested and safety check done. Some safety check as handle bars weren't in line with front wheel. Which I altered my self all together this took over an hour to pick up a bike. Two days later you sent me a email to say if I don't pick up my bike in 3days I will lose it and my money?”

Helpful Report

Posted 8 years ago

Dear Neil. Thank you for having taken your time to send us your feedback. We are sorry to hear that you have experienced problems with our Click&Collect system. We hope your future experiences with us will be more pleasant. We do apologise for all the inconvenience caused. Have a nice day.

Posted 8 years ago

“faulty machine,”

Helpful Report

Posted 8 years ago

Dear Mark. Thank you for having taken your time to send us your comment. We are really sorry to hear that you are having problems with your product. Please do not hesitate to contact our Customer Loyalty Team on 02070643000 in order to arrange an exchange or refund. We do apologise for all the inconvenience caused. Have a good day.

Posted 8 years ago

“Delivery took longer than I was told, items were out of stock and the fit of them was shocking! Pretty poor all round.”

Helpful Report

Posted 8 years ago

Hello, Thank you for your feedback. At Decathlon we aim to satisfy all of our customers and we are sorry to hear that we failed to provide this service to you. We have forwarded your feedback on to our logistics and supply manager to have the service improved. We hope you will give us another chance and next time your experience will be much better. If you will have any questions, please feel free to contact us on 0207064 3000 or via contact from available http://www.decathlon.co.uk/contact-us.html. Have a lovely day!

Posted 8 years ago

Decathlon is rated 4.4 based on 11,520 reviews