Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,520 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,520 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

Write Your review

Tell us how Decathlon made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had to wait a long time to be served to collect my online order and no one came to help or apologise for being late. Eventually we had to go to the till after about 10 minutes of waiting and the lady who served me was very helpful and did apologise.”

Helpful Report

Posted 8 years ago

Thank you for contacting us. We are sorry to hear that you have experienced problems with your order. We will inform about this to our Store Manager in order to improve your service. Please, accept our apologies for the delay on the delivery. Have a nice day.

Posted 8 years ago

“More than a week to get my items delivered, even though I had to pay shipping costs? That is unacceptable”

Helpful Report

Posted 8 years ago

Thank you for contacting us. We are sorry to hear that you have experienced problems with your order. Unfortunately, some of the goods you purchased, were coming from our international warehouse, which takes 4 business days to arrive to the UK and that was the reason of your delay. However, we are working hard to improve our delivery service. Please, accept our apologies for the inconveniences caused. Have a nice day.

Posted 8 years ago

“Ordered numerous items for our holiday to France. Ordered two weeks before, called after a week to be informed that one item was out of stock and holding up the order (I had not been informed of this) the order was then amended, but DHL failed to deliver before we went away, despite decathlon's guarantee we would have it by Friday. items now sat at home and completely useless to us. Very disappointing.”

Helpful Report

Posted 8 years ago

Thank you very much for contacting us. We are sorry to hear that you have experienced problems with your order. As we are not able to give customers definitive delivery dates, we always provide estimated dates to avoid these issues. Nevertheless, we will contact DHL in order to increase our customer service. Please, do not hesitate to contact us in the Customer Loyalty Team (0207 064 3000) for any other concern and accept our apologies for the inconveniences caused. Have a good day!

Posted 8 years ago

“My new rockrider 580. Had it for 3 weeks and the bottom. Headset bearings were not flush with the frame. Although a rep from btwin tried to rectify. They did not own a compression tool for the job. In a place that claims that they fit headsets.”

Helpful Report

Posted 8 years ago

Thank you for contacting us. We are sorry to hear that you have experienced problems with our bikes service. We will send your feedback to our UK Product Manager in order to solve this issue and avoid this occurring in the future. Please, accept our apologies for the inconveniences caused. Have a nice day.

Posted 8 years ago

“Ordered on 4th August, now 9th but no sign of order.”

Helpful Report

Posted 8 years ago

Thank you for contacting us. We are sorry to hear you have experienced problems with your delivery. We are making every effort to resolve this problem and deliver your order as soon as possible. Upon the parcel arrives to the locker, you will receive a text with a code, which will allow you open it. Please, accept our apologies for the inconveniences caused. Have a wonderful day!

Posted 8 years ago

“Website gave UK size 9 as an option for Asics running shoes. I ordered them and received size 8 1/2. I called, received an apology but still wasn't informed that size 9s weren't available until I called again.”

Helpful Report

Posted 8 years ago

Thank you for getting back to us. We are really sorry that you have experienced problems with your order. Unfortunately, we noticed about the unavailability of the Asics running shoes in size 9 just after you contacted us. We are making every effort to solve this issue as soon as possible making all the team aware of this. We do apologize for the inconveniences caused. Have a nice day.

Posted 8 years ago

“Item faulty. Down to the customer to pay the postage and the item being heavy it is costly. Its OK if you live near a store we don't. We won't by again.”

Helpful Report

Posted 8 years ago

Thank you for getting back to us. We are sorry to hear that you have received a faulty item. Our return policy states that if your order is faulty, www.decathlon.co.uk will pay for the cost of return. Please contact our Customer Loyalty Team to organise this return in the 0207 064 3000. Please, accept our apologies for the inconveniences caused. Have a nice day.

Posted 8 years ago

“Product was faulty”

Helpful Report

Posted 8 years ago

Thank you for contacting us. In regards to your review, we would like to inform you that according to our return policy if your order is faulty, www.decathlon.co.uk pays for the cost of return. After going through your account, we have checked that your return was already processed and the replacement successfully created. Please, if you have any other issue, do not hesitate to contact us in the Customer Loyalty Team (0207 064 3000) and we would be happy to help you. Accept our apologies for the inconveniences caused. Have a nice day.

Posted 8 years ago

“The website indicates part availability but the stock as the store does not match. Advice from store personnel - the website is always wrong! Ordered part for click and collect but wrong part arrives. Re-order but same wrong part arrives. The website description clearly does not match the stock.”

Helpful Report

Posted 8 years ago

Thank you for contacting us. We are sorry to hear that you experienced problems with our website. We would like you to get back to us and advise about the faulty item in order to fix the problem in our website. Please, accept our apologies for the inconveniences caused. Have a nice day.

Posted 8 years ago

“Arranged for a delivery to a locker, which was meant to take 3-4 days, then got an email saying my parcel would be there the next working day, went to check, no parcel. 2 days later, get an email saying there has been an IT problem in dispatch, it's taken ages for the parcel to finally be delivered. Not great.”

Helpful Report

Posted 8 years ago

Thank you for getting back to us. We are sorry to hear that you have experienced problems with your delivery. We have been suffering difficulties with the InPost service from the last few days. After going through your account, we can confirm that your order has already been collected from the locker. Please, confirm this information in order to take further actions and accept our apologies for the inconveniences caused. Have a nice day!

Posted 8 years ago

“The only issues i have with Decathlon are regarding the Click'n'collect. 1. When i went to pick up my goods there wasn't a separate counter to collect the items from and i had to wait in a long queue, whilst waiting there was a special till for card payments who were ushered through in quick fashion whilst i stood and waited & waited, this is not Click'n'collect this is click and wait & wait (Poor) 2. The I.D part, surely showing the member of staff my phone with the e-mail and relevant order number and the fact that they asked my name is more than suffice without then asking for further I.D So to summarise, until you sort these parts out i wont be back and please don't come back to me telling me its for my own benefit etc , the irony is that the customer service could easily have been first class apart from these minor but very very annoying issues”

Helpful Report

Posted 8 years ago

Thank you for contacting us. We are so sorry to hear that you have experienced problems with the click&collect service. Usually, this service is provided in order to achieve a quick customer service and that is why we have a separate stand for it. We will definitely contact the Store Manager of the Decathlon Edinburgh Store and advise him to fix this issue as your feedback does not match with our objectives at all. Please, accept our apologies for the inconveniences caused. Have a nice day.

Posted 8 years ago

“Bad Customer Service”

Helpful Report

Posted 8 years ago

Thank you for contacting us. We are sorry to hear that you have experienced problems with our service. We will pass your feedback to our Customer Service Manager in order to take actions. Please, feel free to contact the Customer Loyalty Team (0207 064 3000) and give a more detailed feedback about your Decathlon experience. Please, accept our apologies for the inconveniences caused. Have a nice day.

Posted 8 years ago

“The 2 swimming costumes I ordered were supposed to be age 10 but they barely fitted my slim 8 year old. There were a good price though to be fair - but I had hoped to get more wear out of them.”

Helpful Report

Posted 8 years ago

Thank you for contacting us. We are sorry to hear that you have experienced problems with the size of the item purchased. We are already looking into this problem and will solve it as soon as possible. Please, accept our apologies for the inconveniences caused. Have a nice day.

Posted 8 years ago

“you promised a tent would be delivery by the 4th of august, its still not with me and will probably miss the festival i need it for now!”

Helpful Report

Posted 8 years ago

Thank you for contacting us. We are sorry to hear that you experienced problems with your order. Unfortunately, the tent could not be delivered by the estimated delivery date, as we have confirmed after going through your account. We are working hard to avoid similar situations occurring in the future. Please, accept our apologies for the inconveniences caused by the delay. Have a nice day!

Posted 8 years ago

“I ordered a pair of 9.5 golf shoes. I was sent a pair of size 9. I called and was told that you don't have 9.5, and that 9.5 means 9 and 10.5 means 10. I have now got to send these back and wait for my refund once you receive them and pay the postage. Also this doesn't help as I needed the shoes for this weekend. Please can you help.”

Helpful Report

Posted 8 years ago

Thank you for contacting us. We are sorry to hear that you have experienced problems with your order. We are looking into this problem in order to avoid this situation occurring in the future. After going through your account, we can confirm that due to the issue with the sizing, your return was approved and we successfully processed the refund. Please, accept our apologies for the inconveniences caused. Have a nice day.

Posted 8 years ago

“One item was out of stock, it took so long to process my order without the item that another item went out of stock, this was after getting an email saying my order had been shipped. The email telling me the second item was out of stock had an item I hadn't even ordered. I phoned the store, who to be fair were very helpful, they looked to replace my second out of stock item, but this needed to be sent from mainland Europe. I enjoy ended up having to tell the staff member to put what they had in a box and send that to me, as they kept trying to reorder the second out of stock item...... 4 out of 10, could do a lot better.”

Helpful Report

Posted 8 years ago

Thank you for contacting us. We are sorry to hear that you have experienced problems with your order. Unfortunately, the products that run out of stock are processed automatically in our system and this could take some time which we are not able to reduce and that sometimes causes the issue you had. However, we will inform about this problem to the IT Team in order to avoid this situation occurring in the future. Please, accept our apologies for the inconveniences caused. Have a nice day.

Posted 8 years ago

“Writing a review for a product that I have yet to receive. Product was due for delivery on 8/8/16 (Decathlon was committed to deliver by 8/8) had to call at 3pm to find out more information, as I hadn't had an email, sms or call to explain the delay, lots of talking going on in the background which made it difficult to hear the operator on the phone. I then recieved an email stating that my delivery was due within the next 2 working days 9/8/16 @ 12pm- Still waiting for delivery. Not good enough when I have to take time off work for a delivery that doesn't arrive on its due date and I'm unsure of when it wil be delivered.”

Helpful Report

Posted 8 years ago

Thank you for contacting us. We are sorry to hear that you have experienced problems with the delivery date. Unfortunately, for now we are not able to give customers a more accurate delivery date of the orders purchased, but we are already working on it. Once the parcel is dispatched from our warehouse, it takes within 2 business days to be delivered by DHL. According to your system, your parcel was delivered the 9th of August at 13:13 pm which unfortunately meant one day delay. Please, accept our apologies for the inconveniences caused. Have a nice day.

Posted 8 years ago

“The Customer Service was too slow at PAY&COLLECT point. I've spent 20 minutes into queue of 3 customers in front of me. Secondly, your staff offer me to buy bag which cost 50 pens or for 1 pound, because all other bags run-out. However, when I asked them can I take one bag from the self checkout point the price was 5 pens per bag. I don't mind to pay even 100 pounds for a bag but I don't like to be forced to buy more expensive one because your staff to lazy to get one or two. Finally, your shop looks like some store with very low number of staff on floor and you can have less help than you are expecting from the Customer point of view.”

Helpful Report

Posted 8 years ago

Thank you for contacting us. We are sorry to hear that you have experienced problems with your order. We will definitely send your feedback to the Surrey Quays Manager so he can be aware of the service received and avoid this situation occurring in the future. Please, accept our apologies for the inconveniences caused. Have a nice day.

Posted 8 years ago

“DHL didn't give a rough time on the date of delivery, didn't deliver the next day as notified on their calling card and failed to act on my email not to deliver on the Monday and delivered on Monday. Had my neighbour not seen the delivery and volunteer to take it I would have had to take a 2 hour round devery to collect. Shoddy service from a large company such as DHL.”

Helpful Report

Posted 8 years ago

Thank you for contacting us. We are sorry to hear that you have experienced problems with your delivery. We will pass your feedback to our Logistics Manager in order to take actions with the DHL service and avoid this situation occurring in the future. Please, accept our apologies for the inconveniences caused as you should have been better informed about all this. Have a nice day.

Posted 8 years ago

“Well I ordered a gymnastics outfit for my partners daughter and she was so excited to have this on her birthday however when she tried this one there was a huge rip on the sleeve.. I said I would return it but she didn't want to part with it as she still loved it so much just ruined her birthday slightly as she was upset that it was turned with he rip”

Helpful Report

Posted 8 years ago

Decathlon is rated 4.4 based on 11,520 reviews