Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,520 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,520 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst delivery services I have ever experienced Only bought 2 times in the last month from decathlon through the online and home delivery service. First order did not arrive in full (despite all products showing as "in stock" on the website and in order confirmation email) and had to contact them to get it delivered properly. No excuses offered, they just sent the missing item a few days later (lucky I was not in a hurry). 2nd delivery just arrived today and what a surprise, this time they managed to send me stuff I did not order at all and therefore I have yet to receive what I really ordered (only 4 items!). Therefore would discourage everyone to use their online store as it is just a shame !!! Products are generally ok but not worth the effort to go through this waste of time when you can find a lot of other similar products in the market and easily accessible.”

Helpful Report

Posted 7 years ago

“ORDER PLACED ON LINE NEVER ARRIVED.... NO CUSTOMER SERVICE NUMBER TO CALL OR EMAIL ADDRESS YOU HAVE TO FILL OUT THE PRE-OFFERED ON LINE FORM NO COMPLAINTS FACILITY. ARRIVED AT STORE TO COLLECT ITEMS WHICH WERE ADVISED WOULD ARRIVE ON THE DATE ONLY TO FIND THEY HADN'T ARRIVED..... WAITED FOR DELIVERY TO ARRIVE IN STORE FOR THAT DAY AND NOTHING. NO WORDS FROM DECATHLON APOLOGY OR EMAIL TO ADVISE THAT THE ITEMS WOULD NOT ARRIVE. TERRIBLE CUSTOMER SERVICE”

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Posted 7 years ago

“Contenta con los aeticulos recibidos pero uno estaba fuera de stock y en la web no se anunciaba”

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Posted 7 years ago

“I buy almost all my running gear from Decathlon as I find their choice and value for money is really good. Customer service are also very helpful. I definitely recommend them.”

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Posted 7 years ago

“Great range of quality outdoor clothes and footwear for kids at great prices.”

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Posted 7 years ago

“Staff were so helpful helped me find what i was looking for”

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Posted 7 years ago

“The bike workshop is very knowledgeable and helpful. Sergio in particular couldn't do enough to get me back on the road.”

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Posted 7 years ago

“Purchased a pair of Newfeel PW 240 Men's Fitness Walking Shoes 2 months ago, and already have had to change the insoles due to the cushioning flattening, furthermore the tread on the rear sole of both shoes have worn down flat. (unable to attach photo). The fitting of the shoe was great and were comfortable, just think they should have lasted more than 2 months. Went in to the Oxford branch to advise them on this and want to purchase a different pair for my fitness walking. They didn't want to know about the problem with these shoes and advised me to buy a mountain hiking shoe instead advising it will last longer!! Terrible service. Walked out empty handed (apart from my old shoes) and still looking for an alternative pair that will last longer.”

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Posted 7 years ago

“Ordered online 2 scooters, 2 helmets and a pair of tennis shoes. Items as described on the website, fast delivery. Can defenietly recommend Decathlon.co.uk.”

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Posted 7 years ago

“good service and price”

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Posted 7 years ago

“excellent selection”

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Posted 7 years ago

“I got my bike repaired recently including a full safety checkup at Decathlon in Surrey Quays. After that the bike kept making strange noises and the chain would come off frequently. I contacted customer services and they offered me a new bike however I just wanted information of whether I would be able to go to the store and get my bike fixed free of charge before i proceeded any further. And I thought it couldn't get any worse today as I was riding my bike, it made a loud noise and started to become hard to pedal. When I got off I noticed taht the wheel eas broken anf it was hangung by the what ot was being supported by. I immediately went to Decathlon bike repair workshop and they said that they couldn't do anything because it wasn't anything to do with them as the axle is broken. But the axle can it be broken by a very very hard hit which didn't happen to me. All they could do was confirm that the axle was broken and they refused to fix it. Obviously I contacted customer services again to tell them about the situation and they said they the workshop gives the final say and nothing could be done. I am extremely disappointed with them. They have been my no.1 store to go to for the last 2 yrs. I spent £125 just to get my bike completely broken. I don't think I'll ever step inside there again.”

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Posted 7 years ago

“No shipping fee, fast shipment, even when shipped from Germany”

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Posted 7 years ago

“Great variety and value of money, good quality”

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Posted 7 years ago

“en españa es la tienda con mejores precios”

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Posted 7 years ago

“Lots of products at reasonable prices but not enough staff free to assist with queries.”

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Posted 7 years ago

“Great value and delivered on time as expected. Friendly and very helpful.”

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Posted 7 years ago

“Went in for some wetsuit gloves. Found they had multiple sizes which meant it was easy to find the perfect size for me”

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Posted 7 years ago

“Good products,clear layout and explanations. Fair prices.”

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Posted 7 years ago

“Excellent range of innovative products. Regular end of season discounts and I mean genuine deep discounts. Free click and collect and amazing no-quibble 1 year return policy. ALl the products I have bought have been really good quality for the price and many equipment designs are genuinley hard to find elsewhere.”

Helpful Report

Posted 7 years ago

Decathlon is rated 4.4 based on 11,520 reviews