Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,514 Reviews

87 %

of reviewers recommend Decathlon

4.4

Based on 11,514 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 17th June 2023

Decathlon 1 star review on 28th December 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The bike workshop is very knowledgeable and helpful. Sergio in particular couldn't do enough to get me back on the road.”

Helpful Report

Posted 6 years ago

“Purchased a pair of Newfeel PW 240 Men's Fitness Walking Shoes 2 months ago, and already have had to change the insoles due to the cushioning flattening, furthermore the tread on the rear sole of both shoes have worn down flat. (unable to attach photo). The fitting of the shoe was great and were comfortable, just think they should have lasted more than 2 months. Went in to the Oxford branch to advise them on this and want to purchase a different pair for my fitness walking. They didn't want to know about the problem with these shoes and advised me to buy a mountain hiking shoe instead advising it will last longer!! Terrible service. Walked out empty handed (apart from my old shoes) and still looking for an alternative pair that will last longer.”

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Posted 6 years ago

“Ordered online 2 scooters, 2 helmets and a pair of tennis shoes. Items as described on the website, fast delivery. Can defenietly recommend Decathlon.co.uk.”

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Posted 6 years ago

“good service and price”

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Posted 6 years ago

“excellent selection”

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Posted 6 years ago

“I got my bike repaired recently including a full safety checkup at Decathlon in Surrey Quays. After that the bike kept making strange noises and the chain would come off frequently. I contacted customer services and they offered me a new bike however I just wanted information of whether I would be able to go to the store and get my bike fixed free of charge before i proceeded any further. And I thought it couldn't get any worse today as I was riding my bike, it made a loud noise and started to become hard to pedal. When I got off I noticed taht the wheel eas broken anf it was hangung by the what ot was being supported by. I immediately went to Decathlon bike repair workshop and they said that they couldn't do anything because it wasn't anything to do with them as the axle is broken. But the axle can it be broken by a very very hard hit which didn't happen to me. All they could do was confirm that the axle was broken and they refused to fix it. Obviously I contacted customer services again to tell them about the situation and they said they the workshop gives the final say and nothing could be done. I am extremely disappointed with them. They have been my no.1 store to go to for the last 2 yrs. I spent £125 just to get my bike completely broken. I don't think I'll ever step inside there again.”

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Posted 6 years ago

“No shipping fee, fast shipment, even when shipped from Germany”

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Posted 6 years ago

“Great variety and value of money, good quality”

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Posted 6 years ago

“en españa es la tienda con mejores precios”

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Posted 6 years ago

“Lots of products at reasonable prices but not enough staff free to assist with queries.”

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Posted 7 years ago

“Great value and delivered on time as expected. Friendly and very helpful.”

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Posted 7 years ago

“Went in for some wetsuit gloves. Found they had multiple sizes which meant it was easy to find the perfect size for me”

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Posted 7 years ago

“Good products,clear layout and explanations. Fair prices.”

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Posted 7 years ago

“Excellent range of innovative products. Regular end of season discounts and I mean genuine deep discounts. Free click and collect and amazing no-quibble 1 year return policy. ALl the products I have bought have been really good quality for the price and many equipment designs are genuinley hard to find elsewhere.”

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Posted 7 years ago

“Very good place to shop for all sports goods”

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Posted 7 years ago

“Can Decathlon clothes catch on fire? I went to Decathlon Rama 4 (Bangkok) today to buy children clothes, but was asked to provide my email or phone number. I refused and was told that I was not allowed to buy the clothes without providing my email or number. I asked to speak with the manager (his name is Vyi). Below is more or less the discussion we had: Vyi: We need your email or phone number for your safety. We need to be able to contact you if there is a problem with the product. Me: But other companies just release a public notice and it is all good. Vyi: No we want to be able to call you, for your safety. Me: Do not worry, I will assume the risks. By not giving my email or number, I discharge Decathlon from any responsibility. It is ok. I will take the risk. These are only clothes. Vyi: No we cannot sell it to you. We want to make sure you are safe. Your safety comes first. Me: But I am not buying a treadmill or a bike; I am buying 2 sweaters, 2 pairs of glove and 4 tuques. What are the risks with these products? Vyi: We do not know. There may be some risks. In case the product catch on fire. Me: Is there a risk that the tuques or the gloves will catch on fire? Vyi : We do not know what could happened. Me: You are telling me that some of Decathlon's clothes may be dangerous? What are the risks? When was the last time you had to call clients because a piece of clothes was dangerous? Vyi: We had to call clients because some scooters had problems with a handle. But not for clothes. Me: Then waive the email/phone requirement for clothes. Vyi: No we cannot. It is the store policy. Me: Can you call your manager? Vyi: He will tell you the same thing. Me: Are you sure you do not want to call him and check if he can waive the requirement when we buy clothes. Perhaps you want to tell him that I will write a review reporting that you told me that some clothes may catch on fire or may be dangerous. He eventually called his manager Anton but told me Anton was not available. I eventually left the store without having purchase anything. I should have added that the clothes were for children refugee in Mae Sot and that I would never be able to warn the children anyway should the products be found dangerous. Leaving the store empty hand has not frustrated me so much because I am now wondering whether the clothes can actually catch on fire!!! However, I am frustrated for having wasted my time: When I entered the store, I could not anticipated that I would have to give my email or number to be allowed to buy. This is not a common practice and there should be a warning sign at the entrance of the store, so people do not loose their time shopping for 40 minutes to be told at the counter that they cannot buy. This is not professional and should be almost consider as false representation (luring clients into a store and forcing them to provide email or phone for the purchase to be completed). Also, this policy is not for my safety, it is for Decathlon ’s safety: people will give false emails and Decathlon will be able to claim having try to contact all clients to warn them. Also, I suspect that the policy is just a strategy to avoid having to release a public notice about a dangerous product (keeping it discreet so Decathlon ’s reputation is not damaged by a bad product). Decathlon, you need to change this policy. It is counter productive for your reputation.”

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Posted 7 years ago

“All products were wonderfully great quality! Took no time to get to me! Great prices and easy to use web site!”

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Posted 7 years ago

“All products were wonderfully great quality! Took no time to get to me! Great prices and easy to use web site!”

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Posted 7 years ago

“Good quality items at a very reasonable price, staff are always helpful and friendly.”

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Posted 7 years ago

“Received my order in less than two days. Good product for a fair price.”

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Posted 7 years ago

Decathlon is rated 4.4 based on 11,514 reviews