Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,520 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,520 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“i ordered rugby boots for the present, came without orginal box and half size bigger than i ordered... not really good present. Price was cheeper than anywhere alse”

Helpful Report

Posted 9 years ago

“Item arrived to different store than ordered.”

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Posted 9 years ago

“Item's were labelled wrong size. Returned items had to wait a week for a refund which I got when I emailed to find out what was happening. Customer service is POOR, if you need to return items.”

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Posted 9 years ago

“Staff are lovely, however management jonathan in particular is severely lacking in manner and grace. Based on my experience with him i would not recommend dealing with decathlon as he threatened to never refund me again after returning a faulty bike, which the bike technician acknowledged was faulty!”

Helpful Report

Posted 9 years ago

“1) I had a problem with faulty tees , it took 6 months for a reply and a promise of replacement , still waiting 2 months later 2) I had to chase up a refund for an item that I gave back in at the store , doubt I would have got at all if I hadn't chased”

Helpful Report

Posted 9 years ago

“Dispatch date was 3-4 days after the advertised date. This pushed back the delivery date which meant I was not able to receive delivery and had to drive out to collect my package from the delivery company's collection point. Disappointing experience.”

Helpful Report

Posted 9 years ago

Thank you for leaving a review. We can see from your order that this was dispatched on time and the first delivery attempt was made on your estimated delivery date. As you were not at home this was held in the depot. You were notified when the order was dispatched and when this was held in the depot. We always welcome any feedback to help us improve our service. If you are experiencing any problems with your order please do not hesitate to contact us. Have a nice day.

Posted 9 years ago

“Very poor service in the store, delivery information was vague, as e result my mother in law spent 2 days waiting for s delivery that didn't come!!!”

Helpful Report

Posted 9 years ago

“Although the website stated a paticular item was in stock a week after I placed the order I received an email that my order was still not on it's way as a particular item was out of stock. I followed directions to change an item on my order after several attempts at trying it eventually seemed to work! First time shopping with decathlon and probably the last! Seem like quite a lot of bother just to receive clothing that was too big!”

Helpful Report

Posted 9 years ago

Thank you for leaving a review. We are sorry that one of the items in your order was unavailable. If you wish to change any items in your order you always need to contact us to be able to do this. If you are experiencing problems with your items and need to return anything you can find more information on the returns at this link https://www.decathlon.co.uk/return-policy.html Have a nice day.

Posted 9 years ago

“Worst service I've ever had. Took about a month from order to delivery in all, and on two occasions I was told a week then two weeks that the items I'd already paid for were out of stock. Spoke to customer service on 2 occasions and no compensation was given”

Helpful Report

Posted 9 years ago

Thank you for leaving a review. We are sorry that an item in your order was unavailable. When stock is low this can happen with many orders being processed. We can see that this only delayed the order by 1 day from your estimated delivery date and as a goodwill gesture you were given a promotional code. If you are experiencing any other problems then do not hesitate to contact us. Have a nice day.

Posted 9 years ago

“You can't order his online without being forced to sweet up an "account" and being given a "card", and are then bombarded with several emails. I was asked for more details and personal information than I wanted to give, simply to purchase goods. There is no obvious way to then cancel that "account" later. For a one-off purchase, you then have no way of knowing how long Decathlon will keep your data for, and whether in future it may ever end up being vulnerable and hacked. Generally it seemed like bad practice, and greed over asking for more personal data than necessary to carry out a sale.”

Helpful Report

Posted 9 years ago

Thank you for leaving a review. All purchases require an account to be created before the purchase can be made. There is the option to opt out of a loyalty card or switch this off after the account has been created. If you do not wish to receive emails you also have the option to switch these off on your account. If you wish to fully delete your account you will need to contact us directly. Have a nice day.

Posted 9 years ago

“I UNSUBSCRI BED SO AM NOT PLEASED GETTIN MORE EMAILS WHICH CLOG UP MY INBOX SO I AM NOT PLEASED”

Helpful Report

Posted 9 years ago

Thank you for leaving a review. We can see that you have been unsubscribed from email communication but please be aware that this can take up to 10 days for the process to be completed. If you are still receiving emails please do not hesitate to contact us. Have a nice day.

Posted 9 years ago

“I have ordered 2 products online. In short I had to chase for delivery. Never received them. Never had explanation what happened. Had to ask for compensation. This was my fort buy. Extremely disappointed with it all.”

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Posted 9 years ago

“The time given to collect an item when purchased on line is not long enough. The decathlon that is local to us is over 30 miles away and so not always within the 5/7 day limit of picking up orders”

Helpful Report

Posted 9 years ago

Thank you for leaving a review. The collection times for all click and collect orders is 7 days as stores are unable to keep a large number of orders for long periods. If you require an extension of this time please contact us and we can make arrangements. Have a nice day.

Posted 9 years ago

“Items wer delayed by two weeks due to a warehouse issue.”

Helpful Report

Posted 9 years ago

Thank you for leaving a review. We can see that your order was delayed by 9 days from the estimated delivery date because one of the items in your order had to be shipped from our warehouse in France which takes 5 working days. you were informed of this delay before the estimated delivery date and given the option to cancel the item to prevent delay. Sorry for any inconvenience caused. Have a nice day.

Posted 9 years ago

“Very Disappointed with collection process as it didn't say anything about a time limit to pick up goods when I ordered them. First I got an e-mail to say I had 5 days to collect , then 3 days later I was told my order was cancelled as the deadline had expired even though the goods only came to Belfast stock 3 days earlier. So I had to bring forward another meeting to accommodate the pick up by Wed 9th Dec as I live about 33 miles from Belfast. Whilst I was there another man had the same compliant. Anthony Boyle”

Helpful Report

Posted 9 years ago

Thank you for leaving a review. We can see that your order was cancelled automatically by the system 7 days from when the email was sent informing you this was ready for collection. On this email it states you have 7 days to collect this and this information is also available on the click and collect pages on our website. Emails are also sent with 5 and 3 days to collect as a reminder. If you require an extension of this you are advised to contact us directly to make arrangements. Have a nice day.

Posted 9 years ago

“In early November I ordered a Petzl Nao head torch (order DCUK2027923 on 5th November). It arrived quickly but the battery refused to charge up. I returned it (exchange order DCUK2032157 dated 16 November). This head torch also arrived quickly but again the battery refused to charge. This time I opted for a refund. I was very disappointed that the both batteries failed to charge as the previous month my partner had ordered a Nao and it worked fine. The worst aspect was having to pay the cost of 2 returns despite the product being faulty. In addition there was no contact telephone number to call for customer support. I doubt I'll try Decathlon again.”

Helpful Report

Posted 9 years ago

Thank you for leaving a review. We are sorry to hear that you experienced problems with your product. As stated in the returns information on our website if a faulty product is received you should contact us directly so we can make arrangements for this. On our website you can also find our contact number (02070643000) or contact us via email. Have a nice day.

Posted 9 years ago

“2 out of the 3 pairs of shoes they sent were the wrong size after quick correspondence with them they said they didn't stock the size I ordered so the they did give me a refund”

Helpful Report

Posted 9 years ago

Thank you for leaving a review. We are sorry to hear that you received the wrong size shoes. With shoes that are not our own brand they use different size conversions which are listed on the product page. Our shoes are delivered based on the EU sizing. Sorry for any inconvenience caused. Have a nice day.

Posted 9 years ago

“I was sent the wrong item and the right order, once re-sent, took longer than expected to arrive.”

Helpful Report

Posted 9 years ago

Thank you for leaving a review. We are sorry that you received the incorrect item from your order. We can see that an exchange order was placed and was delivered on time. If you are experiencing any further problems please do not hesitate to contact us. Have a nice day.

Posted 9 years ago

“Product was good and met expectation - but was delivered by one person in a small van. The delivery weighed 50 Kg and the delivery driver expected my wife to help him lift the large package - he had no trolley or other means of delivery. Therefore my wife had to either refuse the delivery or help the driver. She helped - but not without subsequent back pain for the next few days. I suspect the issue is with the courier rather than Decathlon directly.”

Helpful Report

Posted 9 years ago

Thank you for leaving a review. We are sorry to hear about the problems you experienced with the delivery of your item. We will log this as a complaint with our carrier. Unfortunately the only 2 man delivery service we offer is our bulky carrier option. Sorry for any inconvenience caused. Have a nice day.

Posted 9 years ago

“Whilst you guys did react quickly in replacing a faulty item the replacement was also broken in the exact same way. Because I needed to use it and the awkwardness of getting a very heavy item back to where it would be collected meant I I didn't return it a second time.”

Helpful Report

Posted 9 years ago

Thank you for leaving a review. We are sorry to hear that you received your items faulty. We are able to arrange a collection and exchange for your item if you wish. Please contact the Customer Loyalty team to arrange this. Sorry for any inconvenience caused. Have a nice day.

Posted 9 years ago

Decathlon is rated 4.4 based on 11,520 reviews