Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,520 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,520 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Decathlon have a good range of reasonably priced sports clothing”

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Posted 8 years ago

“Good quality sports gear at very good price”

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Posted 8 years ago

“The Trainers were dispatched ahead of the advised date and were passed over the counter by helpful staff in your Croydon store.”

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Posted 8 years ago

“Great products at cheap price.”

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Posted 8 years ago

“It was a pleasure to shop with Decathlon. All the items I ordered were of great quality and price and my daughter was over the moon with her new Gymnastics outfits.”

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Posted 8 years ago

“You have lots of sports things under 1 roof and for children it's normally hard”

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Posted 8 years ago

“Wish if you had an international shipment or delivery service”

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Posted 8 years ago

“Price choice”

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Posted 8 years ago

“Easy to order, quality of the items are very good and the web site is easy to use with good recommendations”

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Posted 8 years ago

“Just what I needed great service good quality cloths lovely fit at a very good price”

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Posted 8 years ago

“Good value for money, sales always nice and passionate”

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Posted 8 years ago

“The website is easy to browse. Ordering is equally easy followed by a prompt delivery. For the items I had to return because I ordered the wrong size, my money was refunded without problem. I am too far to visit a Decathlon shop in the UK but I always buy my swimming costumes and other items from the French shops. The prices are good too. So, yes I like Decathlon.”

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Posted 8 years ago

“Very comfortable when carrying. Less strain on my back, with waist and chest straps. I would have preferred a few more compartments, but over all, am happy with my purchase.”

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Posted 8 years ago

“Great value badminton set for the kids, super speedy delivery!!”

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Posted 8 years ago

“Good products at a fair price. I'd have given you an extra * if you opened a store in Weston-super-Mare!”

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Posted 8 years ago

“Great value for money on items that usually cost a bomb. And hard to get hold of. Need to improve delivery options and costs”

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Posted 8 years ago

“Good value and service”

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Posted 8 years ago

“Im very happy for customer service:)”

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Posted 8 years ago

“Ordering on line was relatively straight forward and pick up was easy”

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Posted 8 years ago

“I have bought a large number of items from your stores in France where I am a regular visitor. I have almost always found the staff to be particularly helpful and knowledgeable and the products bought of good quality. Aftersales support is also good in France. I recently bought some items in England via the internet as you have no stores near where I live. I was happy with all but one item, a hat, which was not the size marked and would not fit me. I notified your internet department of the problem and was told that it was probably a manufacturers error. The hat was not expensive so I did not think it was worthwhile returning it, however the experience would certainly make me cautious as to what I would order via the internet from Decathlon in future.”

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Posted 8 years ago

Decathlon is rated 4.4 based on 11,520 reviews