Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,520 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,520 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

Write Your review

Tell us how Decathlon made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great product and web site is easy too use but dont be fooled by 'Click & Collect' being a quick service though to save you time - you are expected to queue up in Decathlon Reading with folk making instore purchases when there is only 2 people on the till despite the long queues”

Helpful Report

Posted 8 years ago

Thank you for contacting us and for spending your time writing the review. We are sorry to hear that you have experienced a poor service in the store of Northampton, where you went to collect your order. We will include your feedback in our system so we can improve the service of click&collect orders as they are suppose to be a quickly way of buy at Decathlon. Thank you very much. Have a nice day!.

Posted 8 years ago

“One pair of kids shoes was dusty with some marks so had to mipe it, the rest of delivery was good”

Helpful Report

Posted 8 years ago

“I find decathlon offer great value for money particularly on their choice of bikes. However, I will never again order with them online again and their customer service (aftercare) was awful. I was sent the wrong sizes and when I asked to exchange was told the new item would be sent when mine was received. After sending the item back and obtaining proof of postage, the replacement item did not arrive. On questioning this, the customer service advisor was rude to me and only after scanning in my receipt and sending it to them was a new item posted. I received the correct item 3 weeks late and with no compensation.”

Helpful Report

Posted 8 years ago

Thank you for giving your feedback. According to the return form you mentioned, it is our policy to do it like that. However, regarding to the treat that you received, we will pass your review to the Customer Loyalty Manager in order to keep improving our service as it is completely unacceptable. Please, accept our apologizes for the inappropriate behavior. Thank you for your patience. Have a good day!

Posted 8 years ago

“Although we paid for express delivery within 2 days, it didn't arrive. Then they gave us a new date and it arrived 2 days before that date....was all confusing and annoying.”

Helpful Report

Posted 8 years ago

Thank you very much for spending your time writing the review. We do apologize for the inconveniences caused. However, DHL (the company that dispatched your order) can provide an estimated delivery date that differs within two days from the real one. That is why your order was delivered as you mentioned. We are sorry to hear that you have experienced problems with the service of Decathlon, and that is why we will pass your feedback to our Logistics Manager to keep improving our service. Have a nice day!

Posted 8 years ago

“Children's clothes were really good value in the sale, but beware the sizes come up EXTREMELY small. My son usually wears Age 4 clothes, but everything I ordered for him is now being worn by his 22 month old brother! Also, I ordered a red fleece, which when it arrived was very definitely pink. Ordering and collecting/ returning in store were all easy.”

Helpful Report

Posted 8 years ago

“The air tank was damaged when I picked it up from the store - they reduced the price and told me where to get it fixed - I accepted as I wanted to dive that weekend.”

Helpful Report

Posted 8 years ago

“My overall buying experience at Decathlon was quit good up until my last purchase When I was quit disappointed from one of the products. I wrote a review on Decathlon web site regarding that particular product but the review was never published and totally ignored by Decathlon.”

Helpful Report

Posted 8 years ago

Thank you for contacting us. We are sorry to hear you have experienced problems with one of your items. In regards to your review, we usually publish all our comments on our website, both positive and negative, so it must have been a technical problem. Please, if you have any issue, do not hesitate to contact the Customer Loyalty Team and we will be pleased to help you. Thank you very much for publish your feedback. Have a nice day!

Posted 8 years ago

“Bike excellent. Delivery though was meant to be to Bury, Lancs but ended up at Heathrow! Frantic calls had to be made as this was a birthday present. Got it couriered up in the nick of time.”

Helpful Report

Posted 8 years ago

Dear Kirsten, Thank you for taking the time to review your experience with Decathlon. We are sorry to learn you experienced difficulties with the delivery and are happy that this since been resolved and arrived in time to be presented. We hope that the birthday individual is enjoying their riding experience. Have a wonderful day!

Posted 8 years ago

“I bought a bike from Decathlon and although the delivery was fast my bike turned up with no peddles, the handle bars put on backwards and the wires pulled out from the back dynamo light. The bike is otherwise quite nice but I was a bit disappointed for the price.”

Helpful Report

Posted 8 years ago

Dear Emily, thank you for taking the time to review your experience with Decathlon. We are sorry to learn your bike arrived incomplete with faults to the handlebar and lighting, if there is anyway we can assist you please contact our Customer Loyalty Team on 0207 064 3000 or via our contact form https://www.decathlon.co.uk/en/contactUs to find a solution. If this has since been resolved we hope you enjoy your riding experience! Have a wonderful day.

Posted 8 years ago

“My product was wrongly described”

Helpful Report

Posted 8 years ago

Dear Neve, We apologise you have not received your purchase as described. We would like to look further into your review, what is wrong advertised so that we can take the necessary actions to make a change, you can do this by contacting our Customer Loyalty Team via phone on 0207 064 3000 or via our contact form at https://www.decathlon.co.uk/en/contactUs. We look forward to your response to proceed.

Posted 8 years ago

“The website and items available we very good but delivery took a week to the store, I thought this was very poor as it was fishing bait so nothing bulky.”

Helpful Report

Posted 8 years ago

Dear Steve, Thank you for taking the time to review your recent experience with Decathlon.The date for delivery depends on the delivery method you choose and where the products are stocked. Most of our products are stocked in the UK but some are stocked in our European warehouses. If you choose one or more of these products in your order then your delivery date will be up to 5 days longer. For more information on our deliveries times and methods please visit http://www.decathlon.co.uk/delivery.html. Have a wonderful day.

Posted 8 years ago

“I ordered some fitness equipment online and when arrived in store (Walsall) they were delivered. I collected the box and when I got home and opened the box all of the balls (10) were damaged. I was disappointed with wherever the equipment was brought from to get to the store. I was disappointed as I got them on the sunday ready for my class on monday which was then disrupted due to a lack of care and attention on packaging! When I went back I ordered another lot online in store but had to wait for these to come in, I then received an email saying they were out of stock! I then had to wait even longer for replacements which I have now received almost 2 weeks after I got the original delivery. I just think that if the service and care was taken the first time I would not have had to order them twice, the Walsall store apologising as it was not their fault and my class on the monday would have gone ahead, I had to cancel it and therefore lost income! Kind Regards James Bickley”

Helpful Report

Posted 8 years ago

“Your clothing items come up exceptionally small. Still awaiting refund.”

Helpful Report

Posted 8 years ago

“Mixed experiences. I placed an order and received the wrong parcel. Then, the collection service did not arrive on two occasions and I had to take the wrong parcel to the local store. The customer service, however, is quite good and polite sorting up all the issues quickly.”

Helpful Report

Posted 8 years ago

Hello Santiago. Thank you for having taken your time to send us your feedback. We are sorry to hear about the issues with your delivery as the wrong parcel was originally sent to you. On the other hand we are happy to hear that our Customer Loyalty Team has helped throughout the process. We do apologise for all the inconvenience caused. Hope to see you in Decathlon again soon. Have a nice day.

Posted 8 years ago

“Website was goo, however wrong size arrived so I had to go to the shop anyway!”

Helpful Report

Posted 8 years ago

“Poor info on sizing. Many products do not show UK size so guess work needed. Return products apparently not received meaning replacement items not despatched and online account only says order "under preparation." Suspect disorganisation and poor tracking systems in returns dept. Online system requesting proof of postage by uploading scanned receipt does not work. Phone operators helpful and resolved issues quickly but many problems with online systems. Reluctant to purchase again.”

Helpful Report

Posted 8 years ago

“Range of colours for Fitbit and available sizes was very small (2 colours for charge hr and only one colour in small size) Took a week to dispatch which meant my delivery was over a week til it was delivered”

Helpful Report

Posted 8 years ago

Dear Kari, Thank you for taking the time to review your online experience with Decathlon. We apologize we do not have a large selection of colours and sizes for the Fitbit charge hr. We will forward your feedback to the electronics product manager to consider. In regards to your estimated delivery date this is indicated on your basket page. This date depends on the delivery method you choose and where the products are stocked. Most of our products are stocked in the UK but some are stocked in our European warehouses. If you choose one or more of these products in your order then your delivery date will be up to 5 days longer. If you have any further questions or concerns, please do not hesitate to contact us on the phone (02070643000) or via contact form https://www.decathlon.co.uk/en/contactUs We hope you are enjoying your Fitbit.

Posted 8 years ago

“Wouldn't use them again, it was like using a website from the 90's”

Helpful Report

Posted 8 years ago

“You need to use a better Courier service than DHL, all the problems lay with them not Decathlon”

Helpful Report

Posted 8 years ago

“I was very pleased to find an excellent entry level bike for my wife in the Triban 520 however the customer experience at Decathlon could be improved. We made the order online together and paid with her credit card. I received a confirmation that the order was placed and waited for the item to arrive in two days. When it didn't arrive after 4 days, I rummaged through my email to find one saying "Request information for your order DCUK2361551" that then informed me "We regularly carry out checks on the identities and billing addresses that we are sent. This is in place for the purpose of protecting our customers from fraud." request two pieces of ID. When I called up to find out the problem, there was a mismatch between my name and my wife's name on the credit card, fair enough, but why email something that is holding up a £500 order...wouldn't you phone the person? Couldn't change the credit card so then had to cancel and reorder and was told "Your estimated collection date is the 11/06/16". We live a distance away from Croydon so can only get there at the weekend, arrived at 2pm on the day to be told the bike hadn't arrived....the collection date was only 'estimated'. Fortunately as we were leaving we took a look at the bikes, got chatting to the mechanic and discovered that the bike was in but hadn't been assembled....he was working on it on the stand in front of us! The mechanic and the till staff were excellent but the process of managing the customer by email could be improved and brought into line with other online operators. Nothing Decathlon did was technically wrong but because the style of communication I presume is adapted from the way they do it in France, it is not suited to UK users...I would expect a problem with my credit card to be flagged in big red letters not 'request information', I expect the delivery date to have a time on it, otherwise I expect it to be the earliest the store opens on the said date, otherwise only tell me when it is in, particularly for click and collect when you know people are making a journey.”

Helpful Report

Posted 8 years ago

Decathlon is rated 4.4 based on 11,520 reviews