Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,520 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,520 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Decathlon emailed our school to say they had delivered our table tennis table when in fact it was still with the delivery company. Then when we asked them how this has happened, they said that I had changed the delivery date with them which was untrue and made it seem like it was our mistake. We were expecting this a while ago however the first time they tried to deliver this, they damaged it on the way. So we are still waiting for our table.”

Helpful Report

Posted 8 years ago

“I had an sizing issue with a bike I bought in store (no advice given). Because the model had been superseded by the time my subsequent research was complete. I was unable to return it and get like for like in the right size. Expected to surrender the the advantage I gained from a decathlon sale to get the new model proved too expensive for me to consider. The store management would not allow an exchange where I offered to pay the difference between the retail price of each bike (old model/new model). I asked to go higher than the store manager and they would not give me details of who I could speak to. So I used e-mail contact with customer support. I got a reply asking for details which I then supplied. Thats where the trail ends, I'm not happy with customer service from start to finish. The product was fine but regrettably returned instead of exchanged.”

Helpful Report

Posted 8 years ago

“why do i never seem to get any one to answer your phones phones not answered then clicks back to answering service”

Helpful Report

Posted 8 years ago

Dear Robert. Thank you for the time you have spent giving us your feedback. We are sorry to hear that you have experienced problems trying to contact our Customer Loyaty team. Regarding your request, please send us your enquiry to an alternative email customer.enquiries@decathlon.com and we will contact you back as soon as possible in order to provide you the best solution. Thank you very much for your patience and apologies for any inconveniences caused. Have a nice day!

Posted 8 years ago

“Excellent waling trainers. Fits like a glove at a great price. I am buying two more pairs!”

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Posted 8 years ago

“Friendly Staff, Excellent Choice, Good Quality and Value for Money”

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Posted 8 years ago

“VERY NICE AND HELPFULL STAFF!”

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Posted 8 years ago

“I made my order on the 19th February and it arrived 21st February on the Isle of Lewis, thank you very much for the speedy delivery.”

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Posted 8 years ago

“If you are looking to receive a refund from this company - good luck. They promise to refund you but you never see the money. I will never use this company again! disgusting.”

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Posted 8 years ago

“Good quality, good prices”

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Posted 8 years ago

“I have been trying to buy a swim suit but the 'subscribe to newsletter' pop up will not go away so I cannot proceed to my purchase. I do not want to go to sportsdirect for their terrible employee treatment, but your website does not make it easy. I really do not want to be required to subcribe to a mailing list then unsubscribe. This take my time, like having to write this feedback does.”

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Posted 8 years ago

“The initial e mail implied the order was ready to collect but this was not the case. The second e mail came through as I was waiting. I was there for a considerable time! However the products were all there and were satisfactory”

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Posted 8 years ago

“Amazing customer service when my parcel went missing. Reordered & replacement was express delivered to my home the following day. I'm impressed”

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Posted 8 years ago

“Been today at Croydon Store, special thanks to Daniel from cycle department, he has been very helpfull and I'm very pleased by the quality of his work. Thanks again.”

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Posted 8 years ago

“I ordered a pair of Solognac wellies on Monday and they arrived in store on Wednesday. Very impressed. Not only that, but they were a perfect fit. Thank you.”

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Posted 8 years ago

“After bad experiences with website stock information in the past I decided to ring the store and check availability of fitbits before driving an hour. After working through an unnecessary menu system I then had to listen to promotions and adverts for 5 mins before the menu system then reset itself back to the start. The whole experience a bit of a shambles. Will just pay the extra money and buy from Currys”

Helpful Report

Posted 8 years ago

“When I buy something after few days get email sorry product is out of stock. Bad customer service. Never get any compensation for long waiting time or cancel transaction. All summary very bad experience!”

Helpful Report

Posted 8 years ago

“My order was supposed to be received on 15 Dec but didn't arrive. I had tried to follow my order online but just kept sending me to returns but I had received my order ! I contacted decathlon by phone and they explained they couldn't send the order as one item wasn't in stock. Nobody had contacted me by email to explain this problem or to say my package wouldn't be arriving. The lady on the phone confirmed I could change my order which I did and it would be sent out that day. Easy really ! She confirmed that due to the problems I had she would priorities my order and I would receive it by 23 Dec. Well that's another story as The couriers didn't deliver and when you went on their website it stated that they had tried to deliver and they hadn't as we had waited in all day this went on and on until one day the package arrived very late as a Christmas present in the new year.”

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Posted 8 years ago

“I bought my first Road Bike a few weeks ago and the service was amazing. The staff member at Decathlon Oxford was very knowledgeable, friendly and patient, the work completed on my bike was done quickly and efficiently.”

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Posted 8 years ago

“looked at some walking trousers and had great difficulty in working out what sizes were what. Eventually bought a hat and even then it had no size on it.”

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Posted 8 years ago

“order lost in transit reorder price put up disgusted”

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Posted 8 years ago

Decathlon is rated 4.4 based on 11,520 reviews