Dell Reviews

Name: Dell
Address: -, - -, Dublin
Rating: 1.18

1.2 Rating 1,039 Reviews

3 %

of reviewers recommend Dell

About Dell:

Visit Dell for Laptops, Netbooks, Tablet PCs, Desktops, Mobile Devices, Servers, Storage, Printers, Monitors & Accessories. Technology Solutions & Services. Dell PCs have the latest features and some of the best value prices in the market. Whether you are looking for the latest tablet, slim laptop performance or high powered gaming, Dell provides PCs to meet the need of every demanding customer

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A Paying Customer

Victor

LAV KUSH PRASAD

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“i would put up a 0 if i could !! b.s website and even more b.s costumer service. agent can't speak neither english or french well, i dont know if they make it on purpose but it seems that no one knows s#!t about anything there sending you all around every departement they can and ending up hanging the line. i dont recomend at all.”

Helpful Report

Posted 2 years ago

“Troubles placing order, it's not intuitive and annoying to navigate even though you know where everything is. Tried to save an item for later, but it doesn't get saved, and now it's also gone from your cart. There is not a variety of items to choose from and many of the items are overpriced. One time I did place an order for earbuds, and they sent me some cheapo version that didn't have the mic that I wanted. Now my $20 Dell rewards is gone, and I have no order.”

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Posted 2 years ago

“I am so disappointed in Dell. Purchased a new computer and within my 30 days had issues. Technical could not resolve within my 30 days and now they say I am over my 30 day replacement warranty which they never fixed under my 30 days. Constantly sent to different departments..just an out right run around. This was ment to be my work computer, needless to say it is causing a very unnecessary hardship on me. Still not resolved! DELL pls respond.”

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Posted 2 years ago

“I can not express how disappointed I am in Dell. I have purchased at least 6 laptops multiple monitors and accessories. The last two laptops I purchased (within the last year) are both having issues. I paid $1600 for one and they are only offering me $200 towards a replacement. I will never purchase another Dell product.”

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Posted 2 years ago

“Bought 2 Dell computers, there was something wrong with the delivery [ nobody at dell could figure out. was told to just purchase again and the $2400 from the first order would be refunded. It's been over 2 months, my bank had to reverse the charges and dell still won't step in to correct there mistake.”

Helpful Report

Posted 2 years ago

“My laptop was posted as delivered 20/04/22. Through the chat facility, I recorded a service request such that the laptop would be delivered 22/04/2022. The laptop is still posted as delivered on all three tracking sites! Why are there three separate sites to track delivery and why are so many obscure numbers used to track? Why is chat not available today? Why is there no customer service? The only reason I ordered this laptop is because it was available immediately. Clearly it isn't and Dell are misleading their customers. Dell should consider using technology to manage and track their deliveries and customer service.”

Helpful Report

Posted 2 years ago

“I would give them 0 stars if possible. I ordered my computer 3 months ago. Order was canceled. Reordered it in March, supposed to ship today and they delayed it today. Have not even started it on production. This is frustrating to no end. I was originally supposed to receive my computer March 27th. Now May 27th after the cancel and then delay. Am I ever going to receive it? And no notification of delay. I had to log in to see it has not been shipped yet. As of last night, it was scheduled to ship yesterday. Today it is delayed because they haven't started production. What a horrible company.”

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Posted 2 years ago

“I purchased my Dell online 4/9/2022 with specific instructions for instruction manual, touchscreen and Microsoft Word to be included. I received my laptop 4/12/2022 with no of the above. I have called relentlessly and complained. Their customer service is useless and clueless!! I was promised the manual and Word last week via email yet I never received it. Called again today and kept being over-talked, yelled at and tried to tell me I got what I asked for!!!! I’m definitely returning this laptop and will NEVER purchase from with Dell online again!!”

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Posted 2 years ago

“DELL FRANCE Délai livraison retardé 3 fois. Sur site Dell : Livraison demain mais un fois la commande passé, la commande est mise en production puis retardée. Le produite est re-disponible sur le site 1 semaine après ma commande et en statut "Livraison demain" mais ma commande est toujours en production. Service client n'est pas très utile. Service commercial vend très bien avec leurs bonne promise mais une fois la commande reçu et virement effectué, eux, juste disparu sans aucune nouvelle.”

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Posted 2 years ago

“The worker was nice but the whole time I was on call with service there was in total 3 minutes of talking in a 30 minute call”

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Posted 2 years ago

“Absolute Trash customer service. Tried to buy from their website this morning. Was approved for $5k worth of financing. Bought a $1600 computer. They cancelled the order for absolutely no reason. I called. They apologized and said they would reprocess the order for me then transferred me 3 times in a row and left me on an automated system. TRASH. Never buying Dell EVER. Unbelievable.”

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Posted 2 years ago

“Their support team is the worst!! I just spent $400 on a ssd for my computer and dell has NO way to move my hdd to the new ssd drive. This is really unacceptable!! No more Dells for me!!!”

Helpful Report

Posted 2 years ago

“I bought a inspirion 16 plus I had them replace the motherboard and still does not work they said the motherboard was bad and needs a new one i have had the computer for 3 months not looking good and all there tech support is indian and hard to understand”

Helpful Report

Posted 2 years ago

“Purchased a Vostro 7510 laptop for my business 2 weeks ago which was supposed to be delivered in 2 days. I have had to call customer service 3 times only to hear that a case specialist has been assigned to my case and will be giving me a call in 24-48hrs. No one ever calls back!. I have spent over $60k with Dell over the years and I will be seriously be re-thinking that for the future.”

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Posted 2 years ago

“If I could give negative stars, I would. Bought Dell for years and never had issues until they moved all troubleshooting to India. You cant speak to anyone in the US for anything including Corporate. Its an absolute nightmare of not understanding anyone and being constantly transferred or disconnected or ripped off for outdated software on new computer systems. After sitting on the phone for 7 hours, I finally had to give up. DON'T BUY ANY DELL !!!!!!!!!”

Helpful Report

Posted 2 years ago

“Impossible to speak to someone at Dell to ask about estimated delivery times. Terrible support service.I purchased a Dell laptop online (in New Zealand). The website stated that I would have the product in 4- 5 days. After I made the purchase the estimated delivery date was 18 days from the purchase date. The online order information stated that delivery would be 12 days after purchase. When I contacted Dell, they said delivery would be 30 days after purchase.”

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Posted 2 years ago

“They cancelled my order to sell for a higher price! I recently ordered some products from the Dell online store which I was looking forward to using for work. 3 days after the order I received a cancelation email with the reason 'due to an issue with your order'. As I went to repurchase the product I noticed they had increased the price significantly. Very disappointed Dell decided not to honour this purchase and instead decided to sell for a mark up price. Profits before customers is appears.”

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Posted 2 years ago

“purchased a new Dell Inspiron 7706 2n1. Called for support since it is under warranty. It is April 13,2022 and support service is covered until Aug 13, 2022. They ran a command and then said we will send you an email in 2 hours and you can follow the help and if it doesn't work you can sign up for our pay support. Have a nice day. There was a firmware update last night and that seems to be the cause. Definitely dissapointed in this response.”

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Posted 2 years ago

“I placed my order for a Inspiron DT 7700 on March 13. My confirmation advised it would be shipped April 8 and arrive by April 13. On Monday April 11, it still had not been shipped so I called customer service. When the customer service agent looked into it she advised me that I would receive a tracking order within 24 hours and have my computer by weeks end. That very same evening I received a email from Dell advising me that my order has been delayed by ANOTHER month and that the new arrival date was now May 10 (2 months after I order it). I highly recommend that you check to see how long it will take to get your product before you order but beware they may not give you a realistic date.”

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Posted 2 years ago

“Dell's customer service is honestly the worst people I have to work with. I purchased a standing desk that arrived with a missing part. I called the manufacture and they indicated that they can send the missing part if a customer representative from Dell reaches out. I called Dell (since I bought the product through the website), they indicated they can do a return for the whole product (110lbs) and cannot just send the missing part. This item has a 5 year warranty so I have no idea how this is going to work moving forward. Dell refused to help with this and offered a 45 dollar credit to find one on my own. The manufacture stated they do not sell individual replacement parts. Dell was no help and the problem is still ongoing. I highly recommend taking your business elsewhere even if you have to pay a little more. You willl have more knowledge people thats willing to work with you to solve any problems that may arise. The absolute worst service ever.”

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Posted 2 years ago

Dell is rated 1.2 based on 1,039 reviews