Dell Reviews

Name: Dell
Address: -, - -, Dublin
Rating: 1.18

1.2 Rating 1,036 Reviews

3 %

of reviewers recommend Dell

About Dell:

Visit Dell for Laptops, Netbooks, Tablet PCs, Desktops, Mobile Devices, Servers, Storage, Printers, Monitors & Accessories. Technology Solutions & Services. Dell PCs have the latest features and some of the best value prices in the market. Whether you are looking for the latest tablet, slim laptop performance or high powered gaming, Dell provides PCs to meet the need of every demanding customer

Visit Website

Email:

us_sales@dell.com

Write Your review

Tell us how Dell made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Victor

LAV KUSH PRASAD

Dell 1 star review on 21st November 2022

L.B.M.T

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Dell is complicit in the violence of DRC.”

Helpful Report

Posted 11 months ago

“Purchase Dell Inspiron Desktop. Initial I had an issue with Hdmi port. Avoid the chat support they read off a script because they did not respond to any of the information I was giving them.. After 3 hours of doing updates and running test over and over again. How can you run a test when the monitor does not display. These muppets came up with No resolution. I was told I had to use Dell Monitors. Anyway with the help of a local IT guy I fix the problem. There was another problem Windows had been installed on the wrong drive after 5 hours of following there instructions the migration failed. Dell support wanted me to reinstall Windows after I paid for a pc with windows installed, and they were not going to offer me anything for my time and efforts. So after much gnashing of teeth and refusing to install Windows Dell finally agreed to send an engineer out to replace the SsD with a working copy of windows. Guess what after waiting in for 4 hours. Telephone call he stuck on a job and will have to reschedule for tomorrow so another day of waiting on Dell. All there staff are paid for their time. I am sure if I was not at home when the Dell engineer arrived Dell would have billed me £100s for the engineers time but my time is worth nothing. I have wasted 12 hours, I have asked Dell for some goodwill gesture, not heard anything. Since Dell moved their support teams from EU to India, it has been a disaster. Dell was a great company with their support was excellent one phone call and resolution reached...no more. I will never buy Dell again. It is not the computers it is the absolute shambolic IT support. Should call it amateur support or bargain basement support there is nothing Premium about Dell Support. It should never take 3 hours to reach a resolution let alone 12. There are better companies even Aldi PC are better my Dad has a ADLI PC still going after 12 years, 3 year support included, never had a problem with it. Dell need to move their IT Support back to the EU, and improve quality control. I must add I asked for a refund under the 14 day distance selling rule on day 5, and was told by customers care I could not have one as the PC was faulty and technical support had to tried and fix. I then as technically support on day 10 for a refund because I was sick to death with incompetent support I, was receiving and they refused to authorise it. Clear breach of UK Trading Standard Regulations.”

Helpful Report

Posted 11 months ago

“Dell are terrible! Just everything, products and customer service, lack of liability! Please just don’t buy anything related to this company”

Helpful Report

Posted 11 months ago

“Long story short, it's been a hassle for Dell to fix my computer that's under Warranty and under a year old. Basically calling Me a liar. They fixed one issue and created another one. They replaced my new perfect lcd screen with an lcd screen that is a metallic reflective color. They won't change it to my original lcd screen. Calling me a liar and saying it is my original screen when it is not. It's their replacement lcd screen. My lcd screen was perfect. They act like it's a $3,000 computer. I just want my computer back.”

Helpful Report

Posted 11 months ago

“I really hate this company, their products are junk and their customer service is terrible”

Helpful Report

Posted 11 months ago

“Dell computer. Worst product and customer service. I am so sorry that I did business with Dell. Less than 3 months in and my computer is a black screen and no parts available so can't send an engineer.”

Helpful Report

Posted 11 months ago

“Dell update corrupted my laptop. engineer cme round could repair it, it is dead. some one tor ing me back, so i rang them and they denied saying somone would ring me back.I have requeted my money back as it is in guarantee , but all they said can we do some trouble shooting , the laptop top is dead. Even the engineer said it couldnt be fixed. unless i have a new hard drive put in and that is not happening. Dell is rubbish, dont buy from them. I have requested money back but all they say we will look into the engineers report and get bck to u. DELL I WANT MY MONEY BACK. This is the second laptop i have from them and that went faulty.”

Helpful Report

Posted 1 year ago

“Real piece of garbage. I have had the laptop for a year and it has had problems with crashing from the time I got it. Still has issues and the service contract expires tomorrow. They will not extend the contract for free and they won't give me my money back. If I have been having problems since day 1, then it follows that I will continue to have problems. You sold me a piece of garbage and now you won't continue your lame attempts to fix it. Dell sells garbage including alienware. They have tech support, sales, and return support for those that bought within 30 days, but no customer support.”

Helpful Report

Posted 1 year ago

“Few weeks back I noticed that my touch screen not working, and I contacted Dell and spoke to Basit Malik when I noticed a little crack (barely visible) on the right hand of the screen. I also had issues for months with Bluetooth not working properly. It keeps disconnecting and freezing. It also keeps disconnecting all the devices I connect via Bluetooth. There was also performance issue as my internet was slow. They told I had to pay £310 for repair although my laptop had less than a year. I am still in the one-year warranty. They tried to ask me questions and they kept saying did you drop and things like that and try to make it sound like an accident instead of it being fit for purpose. I contacted them 10 days later regarding the performance and the Bluetooth and I spoke Manasa Manjari she said she led me through trouble shooting and said would book an onsite engineer to come and fix my Bluetooth today the 20th of September which I took as annual leave to be able to be home. I waited all morning there was no engineer, no text, and no email from Dell, so I called again Dell and this time spoke to Soloman. He said there was no engineer booked and instead of booking it he put me through a whole 2 hours of trouble shooting it felt like having a course of IT. Not only waisted a day of Annual leave and on top of that stayed 2 hours on the phone. Then Soloman said he would put me to a manager which he did his name was Soughan. Instead of sorting the problem he said the same I must pay £310 for the screen and said there was no problem with the performance, and he offered to book another appointment for an onsite visit to repair the Bluetooth. When I complained through resolver this is the answer I received from Mr Prateek P Nayak "I am a part of Advanced Resolution Group and we represent the Dell corporate office for UK & Ireland. We are the single point of contact for any concerns or complaints raised to our executives in this matter. We would like to inform you that, we will be unable to escalate this case to any other department in this matter. If you choose to accept our resolution of payable services, please reply to this email and we will make the necessary arrangements accordingly. Our resolution offered in this matter would remain constant and will be our final stance from Dell. Signed Mr Prateek P Nayak. And every time I write a reply it is always Mr Prateek P Nayak who answers within 5 mns with a negative reply. It seems like he is taking personnel and he is sitting on his desk waiting for messages from to answer them.”

Helpful Report

Posted 1 year ago

“Purchased a Dell brand new laptop for my wife, the machine arrived and when I went to switch on Nothing happened!.. Tried as per advise from the a Dell Technical support in India, Pakistan, and still Nothing.. I had No option on the Dell order to request a return!. Then the fun begins, I was informed that I was NOT allowed to return as apparently purchase through Dell Business website!.. What a load of rubbish, I spoke to my team of Solicitors and they informed my Dell is breaking the Law advising customers this, but also if they advertise this also in the small print.. I have fought with clear incompetent staff for days and now the rubbish laptop is being collected on the 12/09/23, but I have to then wait 10 to 15 working days to get my hard earned money back. Dell are a complete Shambles, the service is at the lowest I have ever had to put up with and Now going to Take this company down the Legal route for stress, selling faulty goods, and stating NO returns when it's illegal to do so!..”

Helpful Report

Posted 1 year ago

“Thinking of buying a DELL computer ??? Think again! We bought one (Inspirion lsptop) less than 2 years ago. We also bought an extended warranty… thank goodness. In less than six months the the machine totally stopped working! We needed to have the motherboard replaced. Now, last Sunday the computer would not find/connect with the wireless internet connection in our home. We called tech service and the problem could not be resolved on the phone. The tech told us that the LAN card needed to be replaced. He opened a repair ticket and we were told we would be contacted by email for a home repair appointment. We received an email that indicated that the appointment would be on Tuesday. (Note: we had no input as to date or time) My wife took time off so she could be home for the appointment. This was to no avail BECAUSE DELL CANCELLED the appointment. We were then told that the appointment would be first thing Wednesday morning (Note: we again had no input as to date or time). My wife took another day off to be home for the appointment. I personally called and confirmed the appointment on Tuesday evening. I also indicated that any call’s should go to my wife’s number in that I would be working out of state. A tech called MY NUMBER and left a message that he had the part would be coming to our home to make the repair. I called and left him a message to call my wife snd go to our house any time to make the repair. Neither my wife nor I received a call … I then called DELL to discuss the lack of response. I then received a call from the tech’s supervisor who told me THERE WOULD BE NO APPOINTMENT TODAY THE PART IS BACK ORDERED THE TECH DID NOT HAVE IT I told him the tech has called and said he did have the part!!!! Talk about confusion and lack of communication ! The supervisor said he would contact the tech then get back to me … they stepped up and rearranged schedules to be sure the repair was made Wednesday afternoon … remember this entire mess started on Sunday ! 4 days to replace a LAN card … In summary … if you are looking for dependable product performance, efficient service and reliable communicating … LOOK ANYWHERE BUT DELL … Feel free to contact me to discuss anytime Dr John Metallo 518.577.7530 Johngmetallo@live.com”

Helpful Report

Posted 1 year ago

“Have numerous Dells and many have the same issue....the charging port only works for a short period of time. Of course, Dell never covers it under warranty because it can't be the fault of the manufacturer who built/designed this unit. Has to be misuse of the machine........if it was always the same user, I could see it. But when it is multiple users and one of the units was mine and I know how it was taken care of........I will neve buy a Dell laptop again for our business. You guys have the worst customer service.”

Helpful Report

Posted 1 year ago

“Avoid in any way possible !! Avoid in any way possible !! Worst customer experience Zero support !! Avoid Avoid Avoid !!!!!”

Helpful Report

Posted 1 year ago

“It's the proprietary software and greed for your money that is the problem! I have not had a hardware problem, but have had severe problems working with the software. They have a Microsoft operating system that is also very greedy and won't let me do what I want to do. 1. I like to use Firefox browser, but it constantly tries to make me use Microsoft Edge as the default browser. 2. I like to use the free Libre Office Suite, but it constantly tries to make me pay for Microsoft Office . In fact, it often disables Libre Office. 3. The apps that I want to download are from the Goggle store, but it tries to make me use the Microsoft Store. It won't even let me download the Goggle Store. It is not compatible. 4. When I do download an app, I want them to appear together with the other apps. The set up favors the MIcrosoft Apps and the Dell Apps. It is hard to find other downloaded apps. CONCLUSION: THIS COMPUTER SETUP IS NOT VERY USABLE. i DO NOT RECOMMEND DELL DESKTOP COMPUTERS FOR THESE REASONS.”

Helpful Report

Posted 1 year ago

“This is best told as a short story- In the late summer of 2018 myself and another tech rep were in California at a chemical plant. After just 1 1/2 weeks our rental car was broken into and computers stolen! The plant offered to replace my machine and asked me to tell them what I wanted. Not having much access to the outside world at the time but having recently reviewed some Dell ads for the XLS I told them a Dell XPS-15 as It looked like it would be what I needed (a nice large high res screen and good overall specs), this was a big mistake. As I needed to multi-boot (which I have done on my self-assembled office machine) I later found out that the I5 Intel chip and likely the BIOS itself prevented me from loading a second op system (incomplete and deceptive specs.) At that point the computer was useless to me (this was after numerous call to marginal tech support where this was finally revealed.) The reason for the need to multi-boot was that a necessary piece of expensive software will not load in Windows 10 (thanks, Microsoft) and I needed to install Win7 to run it. Also, the stolen machine was a Toshiba that had a switch on the side that would turn Wi-Fi on/off so I was comfortable with Win 7, not so with all the newer machines (I guess spying on the users is more important ?). This can't be just to save $5.00 on a switch. This is not to mention the average 30 min boot-up time! I recently wiped the machine and re-installed from the start-up menu (safe mode) and voila the boot time is now much shorter and closer to what one would expect, this took over 6 hours to accomplish. It seems that pre-shipment factory checks are non-existent. I also experienced several apparent hard drive failures, but it wasn't the drive, it was the SATA connector. The ultra-short "cable" put a side force on the drive end. This happened three times but not since I don't travel with it anymore. Last but not least, about 2 months after the hardware warranty expired the leftmost hinge failed (most mfgrs fixed these problems around the mid-aughts). The only thing I use this Expensive computer for now is Zoom Chair Yoga every Thursday.”

Helpful Report

Posted 1 year ago

“I have had computers since 1966. Dell inspiron small computer is the very worst I have ever encountered. Oh, what a mistake I made to buy one. Switch on - call up emails - half an hour later I get screen of emails - still can't read them - another twenty minutes before access. I frequently call up files - looooong wait before any response. In the middle of work - the computer freezes - nothing responds - have to switch off and start again. Another time click on an icon - no response , nothing responds - Switch off start again. Frequent screen freeze. OH!! In the middle of writing this review the screen froze and clicking brought up a random file - not asked for. How Dell can put such an utterly inferior computer on sale I fail to comprehend.”

Helpful Report

Posted 1 year ago

“Try leaving a review on their website. It won't work. They know what kind of product they sell and what kind of service they offer. A $1300 laptop failed just after the warranty expired and the huge time waste associated with four different customer service options was completely useless. This company does not care. Avoid them like the plague! I will never do business with Dell again.”

Helpful Report

Posted 1 year ago

“Ordered a laptop for delivery to a military base. Even after assuring me that the order would be sent via USPS, it was sent via Fedex. It was returned to sender (Fedex does not deliver to APO addresses). Dell did not bother to contact me to tell me the computer had returned to them. Dell offered to send out another laptop, but could not provide a tracking number. After 10 weeks, I tried to follow up with them. The website directs you away from any contact number or e-mail address. The robo-receptionist hangs up on you or connects you to closed offices. Finally got through to a call center in India or Pakistan by faking a computer problem, and the good people there transferred me to a compotent agent. They offered to send out another replacement. It's been 90 days since my initial order. I still do not have my $1,300 laptop.”

Helpful Report

Posted 1 year ago

“Extremely Dissatisfied with Dell G-15 Laptop and Service. I purchased the Dell G-15 laptop with high hopes, but my experience has been nothing short of a nightmare. Despite being under warranty, the power issue persisted even after four service attempts. Dell's inability to resolve this problem has left me frustrated and extremely dissatisfied. I expected better quality and support from such a renowned brand. Stay away from the Dell G-15 and their service if you value your time and money.”

Helpful Report

Posted 1 year ago

“Bought a new 8950 xps ..almost 3 grand desktop...never seen such a cheap build quality right down to the power button that turns it on....I've had several Dell pcs over the years and none were like this one.....last one I had i got almost 7 years from it....don't think that this one will last that long.....don't buy into the hype ....should have built my own”

Helpful Report

Posted 1 year ago

Dell is rated 1.2 based on 1,036 reviews