Dell Reviews

Name: Dell
Address: -, - -, Dublin
Rating: 1.18

1.2 Rating 1,036 Reviews

3 %

of reviewers recommend Dell

About Dell:

Visit Dell for Laptops, Netbooks, Tablet PCs, Desktops, Mobile Devices, Servers, Storage, Printers, Monitors & Accessories. Technology Solutions & Services. Dell PCs have the latest features and some of the best value prices in the market. Whether you are looking for the latest tablet, slim laptop performance or high powered gaming, Dell provides PCs to meet the need of every demanding customer

Visit Website

Email:

us_sales@dell.com

Write Your review

Tell us how Dell made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Victor

LAV KUSH PRASAD

Dell 1 star review on 21st November 2022

L.B.M.T

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My experience with Dell Australia can be best described as scam attempt. I placed an order through their online shop. I made the full payment directly to their bank account. I emailed the bank document as per their instructions. Nevertheless, I was called the next day by a Dell representative to provide details of the payment. I sent the bank receipt directly to her (2nd time now). The Dell lady assured me it was all good. I emailed her 3 weeks later to check if I should expect the laptop at my door. She did not respond. Then I called them only to realise that my order had been cancelled for unknown reason. 2 days later they told me it was because they could not find any evidence of the payment. I sent the bank receipt to another Dell representative (3rd time now) to check with their finance team. It took them 10 days to confirm that they could not find any evidence of a bank transfer and therefore Dell had no intention of returning my money. I sent a complaint letter to their 'complaints email'. Two days later an 'automated' email came back telling me 'they no longer read that email'. I informed my bank of a fraudulent payment and less than 24 hours later my money was returned by Dell. If you are reading this and still want to buy stuff from Dell, I strongly advise on the following: 1) Pay through Australian bank 2) Track all communication. Take printscreens if necessary. You may need this as evidence. 3) Call them a few days after placing the order. Dell will not inform you of order cancellations. If in doubt about the status of your order, immediately ask for refund BY EMAIL. 4) Do not wait for Dell's confirmation. Talk to your bank instead. Note that there is a cool-off period for credit card payments. You don't want to miss it. 5) Best avoid any dealing with Dell”

Helpful Report

Posted 3 years ago

“Have a Dell Notebook 7300 2 in 1 notebook computer that is still under 'warranty'. The screen, after being left alone for a few hours has horizontal lines running from top to bottom of the screen with the top 30% flickering. I called their 'customer support' and after talking to 2 different reps, get tied into running diagnostics and being asked if the problem is still there. After telling them 3 times that the issue is horizontal lines in the display, they ask, is it vertical or horizontal lines that you see? Nothing is resolved, they have my contact info, 'in case we get disconnected' - the disconnect, then never call back. DO NOT BUY DELL products unless you buy knowing they are disposable.”

Helpful Report

Posted 3 years ago

“Very bad service by dell. Please don't buy laptop form dell. I spend my 63k and windows OS is also corrupted and no support by dell. I never buy any product from dell.”

Helpful Report

Posted 3 years ago

“Bought a new dell inspiron 15 5502, during daylight hours I could not see the keyboard. At night the keyboard back light light worked fine. You must shut down the backlight manually (F5, press twice ) during ambient daylight to see the visible silk screen keys. The back light is on at all times. Not very energy compliant They could not even afford to put an auto ambient light sensor switch in. Support didn't have a clue.”

Helpful Report

Posted 3 years ago

“STAY AWAY FROM DELL. I've spent £2400 on an XPS15 because I needed a laptop that perfromed heavy tasks. It's a constant issues. It gets slow using the most basic stuff, from Illustrator to EXCEL!!!! And I just had the laptop for 6 months. It perfectly clean. It just works bad. I'll NEVER buy another again.”

Helpful Report

Posted 3 years ago

“Dell service department, Specifically Deepu Ramesh, are the worst entity I have ever had to do business. The screen on my Dell 2N1 is broken. Not covered under warranty since I didn't buy the accident coverage. When talking with Deepu Ramesh and a week ago with Prantak Singh their only concern was to get me to pay so they could diagnosis my computer. I may be stupid but the problem is a broken screen. I received no feedback only that they wanted me to pay them to tell me what was wrong with my computer. I have been a loyal Dell computer owner for the past 15 years. I have purchased many Dell computers for myself and family members. No more. I will say that Adarash S did try to help. When I was transferred to Deepu things with south quickly.”

Helpful Report

Posted 3 years ago

“DELL Inspiron 15 3000 purchased in 1-2020 ok for a while and only use it a couple times a month. It is extremely slow to start up, I have called and emailed several times and they try to help. I paid $340.00 for it and they want $99.00 for operating system upgrade? I ask what I did to it and they said nothing that I did! NEVER ANOTHER DELL!!!”

Helpful Report

Posted 3 years ago

“I have used Dell since it was founded. My recent purchases will be my last. The INSPIRON laptop became defective immediately. the desk top was missing components. Then came the bad part, what is whimsically called "customer service." A good rule of thumb any company that offshores customer service has, at best, 15 years. That's roughly when Dell did so. My only advise is to ditch any stock in Dell and never buy its products. It is circling the drain. Just horrible.”

Helpful Report

Posted 3 years ago

“Long time user, of xps laptops, have premium support, called in cause my finger print access had stopped being recognized, all else good. By the time the support person from Dell was done my computer would not boot and I was told to go to repairshop to try and back up my data or i'll loose all. She never told me to do backup or made sure a restore point was done before she did all she deed. 3 hours later I lost all, she gave me a follow up 3 days later, mind you she did a complete hardware check and system was 100% good. After 10 years and alot of money paid to Dell for premium support when I needed them they really messed me up so with this it will be the last Dell system I will own and at any corner posible will tell this story so others will be cautious. I asked for senior support she claimed she was so imagine if you end up with normal support.”

Helpful Report

Posted 3 years ago

“Try calling them and you will see why they completely suck ass and would never buy another computer from these clowns. The product fails way to quick and then the service completely sucks”

Helpful Report

Posted 3 years ago

“Terrible customer service, laptop still under guarantee had to phone several times for Dell to arrange pick up for repair, incorrect address given to USP Dell had to cancel and start arranging pick up again. Let's see if they do pick up in the next two days.”

Helpful Report

Posted 3 years ago

“Terrible customer service- purchases a Lexmark printer- it was defective. Was told to call Lexmark- after 30 days, no resolve. Dell left me, the customer, to deal with the situation instead of making it right and then dealing with Lexmark. a 20 year purchasing relationship is now over!”

Helpful Report

Posted 3 years ago

“This company is unbelievable and full of a hilarious number of defective products. the awful customer service, technical support you will ever see in your life”

Helpful Report

Posted 3 years ago

“DON'T BUY DELL, you WILL regret it. Bought a laptop from Dell and the touchpad did not work out of the box. Spent six hours over two days on tech support and the problem was not solved. Told Dell I wanted a replacement on my doorstep the next day and the representative said he could make that happen. Sat on hold for an hour and the phone got disconnected. Called back and had to re-give all of my info six more times and they said they could not replace the computer the next day and just transferred me around and around and eventually hung up on me. Their customer service is terrible and can't track complaints. You will notice there is no place to leave a review on their site and this is because it is a bad company with bad products.”

Helpful Report

Posted 3 years ago

“I use my computer until it isn't really able to keep up and then the new one I purchase is set up so it has as much current technology as I can afford to keep it running for a long time. Generally I can get ten years or so out of one. The last one was a Lenovo, and after they were able to get the printer consistently working (it took about a year) it ran fine. It still runs fine now, but since it has Win 7 I cannot use it on the internet due to support ending so this time I went with a Dell XP8930 desktop. All decked out it was just under $3,000 and should have lasted a very long time, but right away it would freeze up, crash, and then mess up the boot drive. Using my smart phone to get online I figured out how to get the boot order corrected. Tech service was very polite, but was not able to fix the problem. Then one day I was in front of the computer when it happened, turns out that their bloatware called SupportAssist was causing the problem during it's scan. Twice now tech support has "disabled" that program but it continues to do this. They tell me it cannot be uninstalled so now I am to wipe the computer back to factory settings and then have to replace everything (data is backed up online, but it takes days to download it back plus reinstalling everything else that has been added in the 1-1/2 years I have had it). And since the computer did this from day one, there is no guarantee that it still won't do it after the reset. I have way too many hours wasted on the phone with tech support as they fumbled around trying to run into the problem. The tech support people were very polite, but the bottom line is that so far the computer has not been fixed. Sure am glad I got the extended warranty. Run away from this manufacturer as fast as you can. If I could afford to throw this away I would do so in a heartbeat.”

Helpful Report

Posted 3 years ago

“I am looking for a new laptop and Dell Computer looked like they have the best pricing for value. Then Dell decided to get political in Texas. Companies should sell products and stay away from politics. I will not be buying a laptop from Dell, even is it costs me more.”

Helpful Report

Posted 3 years ago

“Never again a Dell, the computer had software issues from the get go, but didn't need it that much because was working from home using my work laptop, when I realized the performance was really bad three months after the purchase they say the warranty on software is only 30 days and asked for $100 dollars to take a look. The product they sold me was fraud, the computer just does not work as it should, avoid them”

Helpful Report

Posted 3 years ago

“2 month old expensive Dell desk top just went completely dead. . After numerous phone calls and speaking to 8 people, I was told Dell only replaces it if it's less than a month old. Will NEVER buy a Dell product again.”

Helpful Report

Posted 3 years ago

“i had a dell g5 desktop it was good but it didn't last that long and i has spent 38 hours 35 phone calls in total and never got anything in return no refund, no replacements, nothing”

Helpful Report

Posted 3 years ago

“Has to be the worse customer service ever! Wanted to buy a computer and have tried for 3 days to get a couple more questions answered but the original sales person hasn’t called back after I left messages, the chat isn’t working, and good luck getting someone on the phone who actually cares about their poor service....my last call I was transferred 4 times. Will be looking at an HP.”

Helpful Report

Posted 3 years ago

Dell is rated 1.2 based on 1,036 reviews