Dell Reviews

Name: Dell
Address: -, - -, Dublin
Rating: 1.18

1.2 Rating 1,050 Reviews

3 %

of reviewers recommend Dell

About Dell:

Visit Dell for Laptops, Netbooks, Tablet PCs, Desktops, Mobile Devices, Servers, Storage, Printers, Monitors & Accessories. Technology Solutions & Services. Dell PCs have the latest features and some of the best value prices in the market. Whether you are looking for the latest tablet, slim laptop performance or high powered gaming, Dell provides PCs to meet the need of every demanding customer

Visit Website

Email:

us_sales@dell.com

Write Your review

Tell us how Dell made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

A Paying Customer

Victor

LAV KUSH PRASAD

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible Customer Service I recently bought a Dell gaming laptop it worked fine for around 20 days then on the 9th of December I sent it for repairs at the service center. It took them 3 days just to figure out what the problem is, It was a motherboard and L.C.D Damage. I was super shocked, I had barely used that device for 20 days and with utmost care. So i asked them to fix it and they said that they would have to get parts from somewhere else so i said ok. for 2 weeks i called them up and they had the same reply - "we have now new updates regarding repairs as we are experiencing delays." I let this happen for 2.5 weeks that it when i finally gave up, I issued it for replacement. It got approved. It has now been 3 months and every time I call they tell me to mail. i have sent 10 mail so far to that email address and got no respones Botome Line - DONT BUY A DELL!!!!!!! TERRIBE CUSTOMER CARE”

Helpful Report

Posted 4 years ago

“WORTHLESS CUSTOMER SUPPORT SERVICE SUPPORT - they sell you an active pen for laptop that does NOT support stylus and when you call up to return - THEY REJECT your return! They misguide you and don't stand by their products! DON'T BUY A DELL!!!”

Helpful Report

Posted 4 years ago

“I bought a $3000+ desktop from Dell. Had it for about 15 days and it worked great. Then it started shutting down. After spending several days checking online forums, including dell's, I figured it was the Video Card (NVIDIA 3080) as several other customers had the same problem with the same setup. They are getting new cards. I started to get help from the Dell-Cares and whatever/whoever I was working with first figured that it was a Video Driver Problem. Well I was tired and had to go to work the next morning so I had to cut off the tech support. When I got back in touch with them the next person/thing told me that it was an OS problem and I would have to pay to have my computer fixed. So I am going to have to wait for a video card to come into stalk so I can test it out myself. Because you can only get a refund within 15 days of the invoice date and it took Purolator 13 days (the Purolator person told me it should have only taken 4 days) to deliver it, I was screwed over from the start.”

Helpful Report

Posted 4 years ago

“Technical support is useless - no, worse than useless. It's fallback advice for every problem is to tell you that you have to reset your computer to factory settings. Don't believe Dell. When it says @DellCares it is a lie.”

Helpful Report

Posted 4 years ago

“The technical support has been abysmal. Dell used to be a great company with good support but are now one to avoid. They have been giving me the run around on an overheating issue. Manager promise to call back and never has. If I call in all the Managers are always in a meeting! AVOID, DO NOT BUY!!”

Helpful Report

Posted 4 years ago

“I ordered a 27 inch Alienware monitor from Dell December 31st with a item shiping in 3-4 days and that I’d recieve everything by the 10th of January. Unfortunately the delivery day was changed a couple times and it seemed my order was always in production. Nonetheless I received the monitor yesterday(Jan 18th) and couldn’t complain when product arrived. Box was prestine shape and product was very well packaged. Only reason for giving a 3 out of 5 was for the 3 delivery change dates and useless customer service center. I would recommend using this company if your not in a hurry for your items, I also read a lot of negative reviews before purchasing but decided to give them a chance.. It wasn’t as bad as what others seem to have experienced. Hope this helps to others looking at buying from Dell.”

Helpful Report

Posted 4 years ago

“I had the worst experience. I bought 2 laptops, was told it was 15inch, they sent me 14inch. Now I cannot get it returned. It has been the most shameful experience. I have spoken to them 5 times now but they don't seem to want to deal with this. They keep telling me, they will call back but never do. Up until now, we never had any trouble with dell, so all computers in the business are DELL but after this, I WILL NEVER BUY DELL AGAIN.”

Helpful Report

Posted 4 years ago

“i want to give it a one because i never recieved all my packages money for the returning. i have the area 51m and i love it but i never go a refund for the extra things i bought after the laptop. i just want my things or my money. i paid for a mouse mouse rgb pad coat sleeve for my area 51 m2. i still have emails where they stopped my orders.”

Helpful Report

Posted 4 years ago

“Dells Customer service is treble they are worth less and the hole company is just as bad they wont let you take to a manager at all and they dont call you back they are a joke”

Helpful Report

Posted 4 years ago

“I spent an hour and a half and 10 calls getting transferred, dropped and placed on hold. I got the hot potato treatment from non native English speakers who all said it was another departments responsibility. I never once was transferred to a supervisor despite asking numerous times,they just sent me back to the main menu. I finally gave up even though they renewed a warranty on a machine I did not own and charged me $50., I went from irritated to enraged to defeated. They literally stole my money and all I can do is refuse to buy another dell and warn others.”

Helpful Report

Posted 4 years ago

“A+++ so happy with my purchase of a dell latitude laptop”

Helpful Report

Posted 4 years ago

“Horrible customer service and bad monitors. Please do not waste your time with Dell. I was on the phone/in contact with them for 10 days where they were going back and forth wasting my time. Eventually they 'ordered a replacement monitor which was never sent. Save your money and time and use someone else. Their rude and disrespectful approach has led us to make a decision to never buy from them again. I would give 0 stars if I could”

Helpful Report

Posted 4 years ago

“Got a pretty expensive laptop from Dell. The charger stopped working after 7 months. Then I ordered a new one a fancy expensive one it stopped working 2 months later. Now I have the actual laptop for a little over a year & it's acting up. I mean it was supposed to be a higher-quality device, & it starts acting up after a year????!!!!!!. & Don't even get me started about their customer service, I was once on the phone with them for over an hour and got nowhere. I got a Dell because the program (course) I'm taking was doing it in windows, & unfortunately, Dell is the best Windows device even though they are a piece of s**t. But if you don't need anything specific & you can afford it. YES, just go with "APPLE"”

Helpful Report

Posted 4 years ago

“I ordered a laptop for my college-bound son, sparing no expense; I even bought the top-of-the-line warranty because I wanted him to be spared any difficulties that might arise. Man! What a mistake! Since the "D" key fell off, it's been a nightmare. Each technical service rep they send breaks the laptop further until it now won't even turn on! I will never EVER buy from this company again and will wave off all others as if the bridge is out! Turn around! Don't buy Dell!!! I'm going Apple all the way.”

Helpful Report

Posted 4 years ago

“My experience with dell has been horrific. I purchased a Dell Inspiron 17 3000 laptop about a month ago and had to wait weeks for the computer to ship in. When I first got the laptop it had issues with the battery and the computer was not charging at all and the battery was defected the first day I got it. I tried contacting customer support but all they did was make me talk to a bot which didnt help at all. I wanted to talk to someone but they couldn't get me to talk to anyone. They finally told me to download whatsapp and message an agent there. The agent could not help me at all and just asked the same questions like the bot did. So overall the customer service at dell was horrible. I decided to get a refund on this laptop and call dell again. When I called dell they finally got someone for me to talk to. The lady tried to make me get an exchange but I told her that I enacted a full refund. She said that I had to wait 2 weeks for them to process the refund which is so long. Finally, after two weeks I have received my full refund. After my experience with fell u can say that the $650 laptop was not worth it and that I will never buy any product from dell every again. I strongly don't recommend buying dell laptops.”

Helpful Report

Posted 4 years ago

“Horrible terrible, abusive. Sold me broken computer and option to fix it was have a tech come to my home during a pandemic. Then computer was returned but tech support kept calling and did not care that I wanted a refund. They would then transfer me and without except the call was dropped. The website seldom if ever is working, calls are not answered and wait times are twenty minutes plus. This is typical company that sells you something and forgets you and your money. Never ever buy from this company. They are completely disorganized, everything is in a silo so nothing gets done. This company is despicable. DO NOT buy. This company needs to go down.”

Helpful Report

Posted 4 years ago

“We have a Dell XPS 8930, which has twice just gone totally black screen - Windows 10 would not open, nor would the Dell or Microsoft repair tools even open up - totally a goner. After some time spend on the telephone, I did finally get a tech person who did a good job - end result, diagnosis: bad hard drive. OK, so that was a month ago. Since then we've had service scheduled to come and replace the hard drive (this is a 1TB, 7200 rpm SATA drive - nothing special) at least 8 different times. The records have been modified to remove some missed dates, and other ridiculous stuff (one example: I've tried Dell "chat" - the recommended way to connect - at least 5 times, never have gotten through even once). Reason for delay: no replacement part available Are you serious, Dell doesn't have any hard drives??? Well, after a week or so, one was shipped, and we were scheduled for a tech to come outThere is no way to respond to the emails sent, or anyone to call, until today. Yay! - a real person to speak with! Before calling him, I noted that we had three different days listed for service: today, tomorrow, and February 1st. I am not making this up. But hey, just call the tech, and he'll tell me when he's coming. Hah! "They" sent the hard drive back! What? Why? Some big BS story about how FedEx takes the package back after 5 days??? What?? So now we're back to square one - waiting for the hard drive to be sent for a second time, and no timeline for service to be accomplished. This is so ridiculous! How to turn a reasonably simple repair into a monumental cluster! We have used Dell computers for quite some time. I wish I'd read these reviews before now to avoid having to deal with them.”

Helpful Report

Posted 4 years ago

“Laptop under waranty - purchased in Ireland. Developed 'Black' screen syndrome likely due to incompatible 'updates'. Rang Dell so-called customer support (3 times) on January 28, 2020. Spoke to personnel in (probably) India. Each staff member referred me to so-called 'Service'. Service immediately cut me off with advice to contact them when they are available (no advice as to when that might be - sounds like never??), and with cheery goodbye and dialtone. And this despite my advising Customer Services representative ov what my dead end experience had previously been with rep number 1 😥”

Helpful Report

Posted 4 years ago

“I purchased a $7,000 computer and then a $10,000 computer of which I had to return both!!! Dell has a an outdated bios they haven't changed since inception aside from a few minor modifications. I researched every corner of the web and extensively dealt with customer service/tech support to get the issue resolved and the only way to fix it is to RE-WRITE the entire bios! All Dell computers are ridiculously slow in many basic functions but the average user wouldn't notice.”

Helpful Report

Posted 4 years ago

“I am writing to you out sheer and total frustration. I have a new (45 days old) Dell Inspiron laptop. Inspiron 7300 2n1, Service Tag GDFN***, Express service code: 35640852***. I paid $693.00 for it last month. I just spent THREE DAYS, several hours each call/chat, with Dell techs trying to repair my computer. I’m sure you can access those records but, in a nutshell, my new laptop is worthless and three different techs spending hours with me missing my job to assist, have been unable to fix the problem. I have requested but not received escalation to Level Two. What I want at this point is one of two things: Dell can send me a NEW computer (not refurbished or used) or Dell can refund the purchase price. Those are the only two options I will accept. I will wait seven days for your response, and am prepared to take every action I can starting with a complaint to the BBB, posting reviews, and even small claims court if I have to. I have been patient and allowed Dell three opportunities to repair this issue while I missed time off work to assist the techs in diagnosing and trying to repair my Inspiron which has been unusable for four days. My old Toshiba Chromebook worked perfectly and I wish I had never bought this Dell.”

Dell 1 star review on 24th December 2020

Helpful Report

Posted 4 years ago

Dell is rated 1.2 based on 1,050 reviews