Dell Reviews

Name: Dell
Address: -, - -, Dublin
Rating: 1.18

1.2 Rating 1,036 Reviews

3 %

of reviewers recommend Dell

About Dell:

Visit Dell for Laptops, Netbooks, Tablet PCs, Desktops, Mobile Devices, Servers, Storage, Printers, Monitors & Accessories. Technology Solutions & Services. Dell PCs have the latest features and some of the best value prices in the market. Whether you are looking for the latest tablet, slim laptop performance or high powered gaming, Dell provides PCs to meet the need of every demanding customer

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Victor

LAV KUSH PRASAD

Dell 1 star review on 21st November 2022

L.B.M.T

Anonymous

Anonymous // 01/01/2019

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“I received a detected laptop and while still in waranty I contacted Dell for support. Took month to arrange for an engineer to come and "fix it" and this was even possible only after I took a day off from work because of their crazily inconvenient working times. The problem persisted after that and after a windows reistanll. Took another few weeks to afree on a time to come pick up the laptop from work... the courier didn't came.... and I am left with that half working laptop.... NO WORDS ..”

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Posted 6 years ago

“I purchased a Dell i3567-3243BLK laptop from Staples; however, the laptop battery stopped charging. It rendered this laptop unusable. Since it was under a year from the purchase date, I took it back to Staples and I talked to the Ladera Ranch, CA manager. He wouldn't take it back and told me I had to contact Dell directly. After wasting my time at Staples, I contacted Dell directly and I returned the product to Dell after a $50+ charge to ship and have them troubleshoot it. After reviewing Dell's disposition on the Dell Repair Status website, I was informed there was a hardware issue with the DC power port. They stated it was an "Accidental" issue; therefore, it wasn't covered under the 1 year warranty. Since I purchased the Square Trade 2 year warranty, I asked Dell to ship the laptop back to me. I contacted Square Trade/Allstate about the warranty I purchased based on the Staples Salesman's statement about how Square Trade would cover everything else that Dell doesn't cover under their warranty. Not True. I submitted a claim within Square Trade's website and it was immediately rejected. After calling Square Trade's customer support I was also told they do NOT cover accidental damage. There was no accident on my part. The laptop simply stopped charging based on a hardware failure. This could be based on bad Dell design, use of cheap components, use of cheap materials, poor workmanship in assembly, bad QA dept., etc. Long story short: 1) Don't buy electronics from Staples, based on their lack of customer service. 2) Don't buy a Dell laptop/desktop based on their lack of service and cheap product. 3) Don't purchase the Square Trade/AllState extra warranty.”

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Posted 6 years ago

“I have copied this review from another I posted on a website since it is completely frustrating and it was truly, my worst customer service experience. My experience with their customer service has always been awful. They never try to work out a situation, or try to give me a great experience, no matter the situation or person. This time, I called Dell Support since I received a phone call saying I would be getting a refund on my warranty (a warranty that Dell made me purchase- a whole OTHER story) since Dell apparently had a bug in their software. After calling Dell and being transferred 5 separate times, I was finally transferred to the scam and fraud portion of Dell. At this time, I was very frustrated and confused as to why this person calling me knew ALL of my information that Dell had, and I politely explained this to the woman, who said her name was Janie. She refused to offer any explanation or show any empathy, so I asked for a Supervisor since Janie was of no help. She would pause, say she didn't have a supervisor, so I asked to speak to someone above her, she said there was no one, so I asked if there was anyone to speak to, to which she simply replied, "Yes, my supervisor". At this point, I felt as if she was just stringing me along, so I asked for his/her name and to be transferred over, but she said she would not do that to me. After some more arguing, I finally requested to have her supervisor call me back, and I gave her my information. The reason I am writing this review was in spite of this rude employee, who refused to help me or acknowledge my issue, and would not allow me to speak to anyone else. I work in an environment where customer service makes a company, and I have to say, with my past experiences with Dell, I can 100% say that their service and company is the worst. This time, it was just the icing on the cake. I have never dealt with a woman such as Janie, and if I ever get transferred to her again, hopefully she will be more helpful or ask to be transferred else where. Hopefully, her supervisor sees this and can properly train her on customer service, as she has none. At this point, I am not sure what to even do; I'll just hope the supervisor calls me back so this issue can be resolved.”

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Posted 6 years ago

“I am done with Dell Computers. I have been purchasing Dell Computers exclusively ever since purchasing my second computer. I have purchased well over 15 computers from Dell, but as of today...I will NEVER purchase a Dell Computer again. I have always precipitated the great customer service and tech support. However, slowly over the years it has gotten worse and worse, starting with the tech support going to a foreign country where obviously they have no clue what they are doing, they so obviously read from que cards and repeat everything you say back to you...while they scramble to find the answer to your question. As if the tech support going way down hill was bad enough, today I called about purchasing a new computer and got the same sort of "I have no clue what I am doing" sort of help from customer support while trying to order a computer. I was already frustrated when I called and of course got the typical "Thank you for calling Dell this is Tom"... (yeah lets start this call off on a lie Kumar). Yes Dell, you have lost yet another customer, and based on the stat above that says only 8% of people would recommend you, I am willing to bet that Dell will not be around for long. It is a shame to see another American company go down the toilet. But Apple Computers will be happy to take my money, and GET THIS...they have people that actually speak English when I call. Yes they are more expensive, but for me...I am willing to pay extra for good customer service (as well as people that I can understand and that can understand me).”

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Posted 6 years ago

“I have called customer care for service issues on 05-08-2018 for a premium category of laptop. It Took very Long time to connect with the customer care and executive are non cooperative and rude. I would neither further purchase dell product nor I would recommend to anyone.”

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Posted 6 years ago

“The bottom line is the sales representatives and technicians do not speak understandable English. Trying to order a computer or get service, even with a warranty is a nightmare. You will spend hours of your time with no resolution. I’ve written 3 reviews in my fifty years on this Earth, and I feel so strongly that I need to warn everyone to go buy ANY other brand computer! Just trying to buy a laptop was one of the most frustrating experiences of my life (and i’ve taught middle school for 25 years). Please listen to all the people who have written review after review. Obviously, Dell doesn’t care about their customers and are not willing to change how they treat people.”

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Posted 6 years ago

“The XP’s 7760 is one of the worst computers I’ve ever bought from DellS. Customer service is very nice but their products are very poor”

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Posted 6 years ago

“I bought a computer from one of their distributers, Staples. I received the computer in the mail around the end of June, 2018. After reading the warranty, I found out that it ran out in Nov, 2018. After going back to Staples, I was told to call Dell and give them my invoice number and everything would be cleared up. HAHAHA. First off, Dell doesn't have a call center in the United States, that being said, no one fully understands the frustration an American feels when he has to repeat himself over and over. I was just on the phone for over and hour trying to get this solved, and it all hinges on things that I still have to accomplish before Dell will correct its records. I would think that Dell would have records from ALL places who carry their products, but to think that they care enough for their customers to make the process easy is asking too much. I hope they crash and burn.”

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Posted 6 years ago

“Purchased a Dell XPS 13. The product is complete an utter trash in every way possible. From the fitment of the screen to the battery and tech, to the resolution issues with nearly every program. Upon asking what it would cost to fix a battery on a computer that was in warranty at the time of the break I was quoted $250. Stay away from this company.”

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Posted 6 years ago

“Dell is literally the worst company we have ever had to deal with - I wish I could give a 0 star review. We have purchased numerous Dell computers over the years for our business, and always have been happy with our purchases. Just recently, we were having issues with 3 of the 4 of the brand new computers we purchased from them, and were treated so poorly by the technical support and supervisors of the company we were completely dumbfounded. We were told to "not purchase their product" and that we were "trying to get computers for free". WE WILL NEVER BUY ANOTHER DELL PRODUCT, and we encourage everyone to do the same. There are a lot of great companies out there to get computers from - It is really sad that this company does not take any pride in keeping their customers. Wow.”

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Posted 6 years ago

“If I give Dell product Laptop and printers a 1/3 of a star I would. I recently brought the Inspiron Desktop 8th Gen Intel* Corei3 processor Windows 10 Home 8 GB memory 1TB* hard drive and this THING was working slowing /not working within less than a week. Oh yeah the computer had history searches on it, dated prior to the date in which I received the computer and I had to clear the history. I have spend more time with Dell tech support than on projects in which I purchased the computer for. I plan to return the THING to Dell and get a refund once I receive the return labels from Dell; which they do not ship with the product. What a rip off. Please if you can read and comprehend-DO NOT BUY ! Hopefully this will be posted . If this post does not help the customer, it will definitely help the people at Dell to be more diligent in covering up what is being sold to their customers”

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Posted 6 years ago

“I purchased a new Dell Laptop Precision 3520, and it has been nothing but trouble since I opened the box. Now I am stuck paying for a computer that sits on the shelf. Every time I use it, it crashes and I lose my work. I was told that i need to uninstall the operating system. I am not an IT person. I don't have time for this, and I purchased a new computer. I should be able to plug it in and use it. Dell should have installed the operating system correctly. I have spent time uninstalling programs and reinstalling, with the same results. They are unwilling to work to resolve the problem, insisting that I "should be able to read simple instructions written in English", really? I will never purchase another Dell, and neither will any of my clients. And since I will be paying for this, I won't be able to purchase a laptop that works for at least a year, and it won't be a Dell. Crappy computer, poor customer service. I was told that Dell doesn't guarantee their computers. I didn't want a refund, I wanted them to either fix this one or replace it with one that actually works. Buyer beware, they have gotten too big to care about the little guy.”

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Posted 6 years ago

“Screw dell for marketing the inspiron 7559 as a gaming pc (2017), cant even play many titles at good settings. Im not complaining if it was $500 or $600 but I fell for their f****** marketing trick and bought it for $850! Dell is a savage and a piece of s***. The 10th gen laptop gpus were out back then and is the first time that significantly steped up in performance in a very long time. Should have bought a 1050 ti instead with that money. Thanks a lot Dell for not caring about my money.”

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Posted 6 years ago

“I have 3 dell computers and they are registered under wrong people in different country's I'm surprised at Michel dell and the owner of Mcfee anti virus using India and the Philippines for technical support they do not know what they are doing I had 2 PCs that were running just fine and they deactivated them a 7100 xps 7 core a laptop and 2 acers also stole my pc i built and they are telling me i cant register this pc as a business computer and what me to pay to get them fixed Windows ten turned into a mobile phone every privacy right was broken. This machine bought at best buy is registered to someone ells too 3 months old and warranty running out and they want me to spend money to fix this to stay far away from these company's they have access to your network they still cant get it right and they are manipulative and trying to sell me this PC Descktop Im on that i bought at best buy for 1200 plus tax 1300 Think about it make shore your pc is registered to you and no one else”

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Posted 6 years ago

“A NIGHTMARE!”

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Posted 6 years ago

“Up front summary-ish: Ordered a laptop Nov17 never received until around May18 Customer service is horrible, called and emailed dozens upon dozens of times, spent countless hours with never getting good help, information, notifications. Was issued a coupon as a consolation which I had to kind of work them up to doing something (they did not offer (crazy)). And the coupon didn't even work, you are given 90 days and I have heard back from no one, customer care again is horrible, no one can solve anything, and apparently I was just told they have a policy to not ship to military addresses ….although that is where (which I checked with them multiple times before my purchase) I had my laptop delivered to. I have had the worst 6+ months dealing with Dell "Customer Care." Each time I have called them, which has been well over 30 times (and I am overseas so I have to call when I should be sleeping) I have had the worst help. Besides not seeming to make something very easy an easy process they repeatedly talk over me and never even listen when I try to explain anything. The talking over situation has happened a lot, I don't know if they are trained that way but it seems they never stop when they start trying to explain something. Also they apparently stopped shipping items to Military addresses which is odd since I purchased an item after their "policy" went into effect and was told I can again. It seems as if they will say/do anything to get you off the phone. On the same issue of trying to find out where my product was I had to email 10 different dell workers besides all the calls. Also they never contacted me once the item apparently was returned because it was delivered months after ordered when I had left. Then regarding them "making up for it" they gave me coupon codes which I had to wait until I received my laptop to be able to then be eventually issued it. Not to mention it did not work they also told me they would re-instate or make up for the "rewards cash" I acquired from my purchase (which I obviously didn't use since they weren't sure if I would ever get it). Needless to say this start Nov 2017 its now July 2018 and I only got my laptop a few months ago. Since then I have only been trying to use the codes and I have wasted hours and hours calling and waiting for email replies all because I decided to try a new laptop brand... which I was giving Dell tons of leeway in not judging them based on their service, customer care, and treatment of purchasers. But its been bad enough I gave up and completely agree with other reviews I read that said the same thing but I just didn't ever think I would need their assistance. Not to mention i hope you don't ever have plan on anything going wrong with your laptop....”

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Posted 6 years ago

“I have never had a Dell computer that has lived beyond 2 years. For the most part, the video card is usually the first thing to go bad. As much as it pains me to say this, I will never buy another Dell desktop system. Based upon my past experience, I will never buy a Dell laptop. For the price that I have paid for my past Dell systems, I would reasonably expect them to last more than 2 years. Unfortunately, none of the Dells I have owned has lasted this long. I will never buy another Dell computer. After reading the reviews, I can understand why so many people rate this brand as being "Very Poor". 79.87% rate Dell as being very poor. Gee, I wonder why? Hey Dell, would it pain you to make a computer that lasts more than 2 years? Or, do you want to play the consumers for a bunch of fools?”

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Posted 6 years ago

“kamran khan 39 seconds ago (edited) Dell XPS 15 2 IN 1, is the worst laptop I ever had.I been using it for three weeks now.But not happy with it at all.Its too slow, freezes too often,Too noisy- very loud fan and the fan just turn on itself too often.I even change the setting to quite mode but still its very loud.Its gets very very hot as well.The keyboard is also too noisy.Compare to my mac book pro 2013 its slow, it gets hot its noisy and the battery life is not good at all.Also a finger print magnet. Apart from the laptop, dell customer service is the worst- you will be transferred to India and too many call transfers and no solution to your problem.I am commenting here because dell website is rubbish and you cant even review their products.Simply, dont buy this laptop”

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Posted 6 years ago

“I bought a Dell Inspiron 24 in 2016, worked fine for about 8 months , then the hard drive was corrupted during a windows update, but it took over 2 months for dell to figure this out and 3 months to finally get a replacement drive sent to replace .. I say replacement because the part was not new, it was refurbished .. many unbelievable delays during this time , the computer warranty actually expired while trying to get computer problem fixed , and only the person I originally was dealing with was allowed to help me or I would have to pay for the repair using another customer service rep. 6 months later, same problem , using Dell online service proved fruitless and would be expensive and risky because they wanted me to ship the computer to them for repair.. risking damaging the pc.. removing dell from the problem I took it to a local repair shop and they repaired it in 24 hours , $50 less than Dell wanted to repair ...they confirmed the hard drive dell had sent me previously was used , refurbished and was only 30% as effective as it should have been. A new hard drive installed and new software , I am amazed at how good the computer works now , better than when I got it new. Not my first Dell I have purchased , but will definitely be my last . Word of advice to those having problems with their dell computer, bite the bullet and get it repaired at a local shop, even if it should be warranty , it will be fixed and you will be happy, write it off as a lesson learned to not buy another dell product”

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Posted 6 years ago

“Spent $2800 on a new PC that arrived with a defective Bluetooth board. I did all the online checks that Dell Support suggests and then did them all a 2nd time with a Dell tech rep on the line. She confirmed the problem was likely a bad board. Could they simply me a replacement board and I would install it myself? Well not exactly. Since I was leaving for Europe, they would not ship the part until I returned 3 weeks later. But when I did ask for the part, they told me I had to "write my name and the Support # on a piece of paper and take a pic of that next to the Service Tag on the PC." I explained that such an operation would be very inconvenient for me but moreover it was a ridiculous request. Despite emails with 2 supervisor types, Dell insisted that I comply because otherwise they could send the wrong part. They could not comprehend that if none of their other systems tracking me and my purchases by Service Tag could be trusted what then made the application of a label to the back of my PC infallible? The worst part, which I said to the supervisors two times was that Dell was far more concerned with the integrity of their system than their customer who was sitting with a new PC that did not function properly. Although I generally have had good luck with Dell systems over the last 2 decades I purchased them, I will not be doing so in the future. You can credit your service personnel with that loss.”

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Posted 6 years ago

Dell is rated 1.2 based on 1,036 reviews