Dell Reviews

Name: Dell
Address: -, - -, Dublin
Rating: 1.18

1.2 Rating 1,039 Reviews

3 %

of reviewers recommend Dell

About Dell:

Visit Dell for Laptops, Netbooks, Tablet PCs, Desktops, Mobile Devices, Servers, Storage, Printers, Monitors & Accessories. Technology Solutions & Services. Dell PCs have the latest features and some of the best value prices in the market. Whether you are looking for the latest tablet, slim laptop performance or high powered gaming, Dell provides PCs to meet the need of every demanding customer

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A Paying Customer

Victor

LAV KUSH PRASAD

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Dell has been lying to me for 2 weeks now on where my laptop is. They kept on telling me it shipped from Canada, next it shipped from Chicago.. now after a week of their answer being it shipped from Chicago, they now tell me it shipped from Asia, its already almost 2 weeks late on its delivery let along get offloaded off a cargo ship. Ill be lucky to get it by spring. Ill be cancelling my order with Paypal and filing a formal complaint with the BBB. No one ever buy from Dell or Alienware!!! They lie and mislead their customers at every chance they get just to get you to go away.”

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Posted 3 years ago

“Dells customer service agents could not be any less helpful or any more apathetic. Buyer beware! Once placed orders cannot be amended, not even the delivery address. They will make you cancel and replace the order instead. For an IT hardware supplies company their own software is apparently very limited in its capabilities. They also refused to publish this review on their own website...... apparently they only accept positive reviews.”

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Posted 3 years ago

“RUN FROM THIS COMPANY! I purchased two items on a Black Friday deal. I received the order number and information with an expect arrival date. When the shipment did not arrive, I checked the status of the order. Dell canceled the order with no notification to me. After an hour on the phone with support and customer service, I was eventually told that the items were no longer in stock and that I would have to go to a third party to purchase them. They ended the call with "Thank you for contacted Dell". If you missed the first sentence, I will repeat, RUN FROM THIS COMPANY!”

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Posted 3 years ago

“Bought Dell G15 Gaming Laptop in 3rd November, 2021. LCD failure on 16 November, 2021. Did not use it heavily as I was mostly using office system in home also. Reported it on 17th November. They gave me 30th November for repair/service as they do not have LCD in stock. I asked for replacement as LCD failure is reported within 14 days. They refused. Please do not waste your hard earned money on these scam products.”

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Posted 3 years ago

“I REALLY DONT THINK YOU ARE SORRY TO HEAR I HAD A BAD EXPERIENCE WITH DELL. I WILL CAUTION ANYONE SO 'IN THE DARK' AS I WAS TO NOT READ REVIEWS. THIS COMPANY IS A POSTER CHILD FOR INCOMPETENCE - WITHOUT A SHRED OF INTEGRITY - FARMING OFF CUSTOMERS TO GET RAGGED AROUND WITH IDIOTS IN THEIR INDIAN CALL CENTER. BELEIVE IN Santa Claus BEFORE THEIR SCHEDULED DELIVERY DATES. I NEED A STIFF DRINK!”

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Posted 3 years ago

“WORST BUYING EXPERIENCE EVER!!!! My order has been postponed 6 times so far! I don't trust in their expected delivery dates anymore and just about to cancel my order. Their manufacturing team definitely don't have any idea of what is happening internally and don't have any idea of what is coming from their suppliers!!! They are giving delivery dates totally randomly, postponing them every week!!!! So disappointed...”

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Posted 3 years ago

“Worst laptop in the world! spend your money better”

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Posted 3 years ago

“Found a computer on Dell.ca that I liked. Decided to order it because there is a chip shortage and the Dell website said it was ready to ship. Three weeks later get an email that says it is delayed. How can something that is ready to ship be delayed. Dishonest marketing, Dishonest culture, Dishonest people. Avoid them. Kevin”

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Posted 3 years ago

“I think you should make laptops that have shapes next to the buttons so disabled people can use them better”

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Posted 3 years ago

“If I could give it 0 stars I would. I've never had a company treat me so bad before.”

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Posted 3 years ago

“I am absolutely disgusted with this company. The manager in the end took my call. They sent NO information about warranty or technical support when we purchased through a 3rd party vendor. They are refusing to do any troubleshooting with a laptop that is burning my daughter's lap and making awful noises. It cost a small fortune and all they say is warranty expired in August. We wouldn't know that as we received ZERO product information when we purchased through VERY. We explained we have tried to get in contact within warranty and just need technical support to troubleshoot so she can use the product. But they refused plain and simple. He was not only rude but hung up. Disgusting service! For a laptop that cost £1000 we have no-one to help us, it's not a accident/damage etc it's THEIR product that they SOLD US through them or VERY should not matter. Disgusting service and we are now left with a brand new laptop we can't use. I have tried various ways, live chat, phone call. They didn't care AT ALL that it could burn a child as it was THAT hot, they just repeated themselves. I will be reporting the company for lack of paperwork when selling through a 3rd party vendor, the disgusting customer service and the refusal to help diagnose an issue with a product THEY designed and sold. DO NOT BUY A DELL PRODUCT!”

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Posted 3 years ago

“Worst customer service , no one knows where to transfer the call, they just put you in the loop for 35-40 mins before you get frustrated and disconnect. I really feel bad ordering their product.”

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Posted 3 years ago

“I trued to purchase a Dell Laptop and was approved for credit with no restrictions - until I tried to use it. I placed the order, using Dell Credit. I received a text telling me my purchase had to be validated. I was never told in the check out process that there would be a verification process. When I called I answered questions on an automated call and then was sent to the international customer service agent. I was asked another series of questions, including my SSN and then had to answer questions generated based on my credit report. I answered each question correctly, but was told I did not and my purchase was declined. I was placed on hold to speaker to a supervisor. The supervisor told me she could not tell me the question I missed. BUt, if I had someone at home who could help me, she could approve it. I handed the phone to my wife who was placed on hold. Then here cell phone rang and it was the same Dell employee calling her. NONE of her information was given to Dell. Dell sent her a digital code that she repeated and the sale was approved. And it only took 20+ minutes to complete the validation process. I deal in Bank Secrecy Act and anti-fraud issues and this is off the charts weird. BTW, it was a transaction less than $2,100. This is my first and LAST Dell purchase.”

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Posted 3 years ago

“They added a $9.25 monthly subscription to my online purchase, I never signed up for this service. After I paid off my computer in full, I continued to get these charges. They added ridiculous late fees. Worst experience ever!!!”

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Posted 3 years ago

“Ordered a printer and was given a arrive by date by Dell. But whoever at Dell had a stupid idea to use a company called "CEVA logistics" as a delivery company! Tracked the order and it arrived at Ceva. Set up an appointment to be delivered and they never showed up or called. Set a 2nd appointment and guess what, another no show. Two lost days of work and I decide to call Dell to complain. So I get the automated call center which is the worst!!! After asking for a operator for five minutes or so I get one that's worst than the robot before. And now all I get is we will look into it and send you an email about a wishful thinking deliver date! Dells Automated phone service sucks, and if your able to understand or get any useful information out of an actual live operators good luck! Dell For me now means DONT BUY FROM THEM!!!”

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Posted 3 years ago

“Do not buy from Dell if you're shipping to an APO/FPO. It takes them 6-8 weeks (most companies take 1-2 weeks) to ship an item. They don't tell you that during checkout, only when you open a ticket. It's been seven weeks and I still don't have my laptop.”

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Posted 3 years ago

“Horrible, unprofessional, lacking in knowledge and in training customer service. One worst then the other. Hours wasted on the phone. Extremely disappointed.”

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Posted 3 years ago

“Terrible and unprofessional costumer service, truly disappointed in DELL”

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Posted 3 years ago

“I bought a XPS 13 7390 DELL and paid $1270 for the product NEW. In less than a year, the machine wouldn't even TURN ON! I called the company to inquire about a refund or at least a replacement for the laptop and the best they would do was replace the motherboard. Considering what I paid for the product new I would've preferred to just buy a used one or NOT BUY IT AT ALL...as a business owner that relies on dependable technology for my company I'm going to stick with MAC products. I'm truly disappointed in DELL, I had high hopes.”

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Posted 3 years ago

“If I could put -5 I would. Purchased DELL G15 RYZEN EDITION (5515) on August 18 2021. The first surprise was delivery date Sept 22. The assembly lab is in 4 hours of driving from my location. It was assembled in few days and the saga started. I was trying to get the status of the parcel in two weeks and got lies from absolutely every Dell support person - it's coming in few days, it's coming in few hours. At the end I heard another story from a support guy that computer is assembled in Asia and there delays in transportation. And that's was the red line, cause in history of the product was written it was sent from Toronto. I asked to recall the package cause I had a feeling I'm not going to get it ever. The answer - we need to send this request to special team cause you cannot return the product when 30 days passed from the shipment date😁 Finally they realized that they lost it. Meaning, all the days I tried to get the status of the package none of 6-7 support guys didn't bother to check that something is wrong. They just kept lying to me. They haven't sent me appoliggies even. Years I was buying from Dell, you could call me loyal Dell customer. But enough is enough. The company that allows to itself to lie to its customers should not be on market. There is enough fish in the sea and the Dell fish is rotten”

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Posted 3 years ago

Dell is rated 1.2 based on 1,039 reviews