Dell Reviews

Name: Dell
Address: -, - -, Dublin
Rating: 1.18

1.2 Rating 1,036 Reviews

3 %

of reviewers recommend Dell

About Dell:

Visit Dell for Laptops, Netbooks, Tablet PCs, Desktops, Mobile Devices, Servers, Storage, Printers, Monitors & Accessories. Technology Solutions & Services. Dell PCs have the latest features and some of the best value prices in the market. Whether you are looking for the latest tablet, slim laptop performance or high powered gaming, Dell provides PCs to meet the need of every demanding customer

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Victor

LAV KUSH PRASAD

Dell 1 star review on 21st November 2022

L.B.M.T

Anonymous

Anonymous // 01/01/2019

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“You would have to be a gambling man to buy a laptop from Dell. I work for a large engineering company that lease Dell computers. We recently upgraded the majority of our laptops in the Melbourne office. A significant percentage of these perform far below specification or crash when stressed. Dell customer support has been deliberately difficult. They refuse to acknowledge there is a problem, let alone do anything about it. Buy a Dell computer at your own risk.”

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Posted 8 years ago

“Will never own another Dell. My first one had proprietary issues that eventually crapped out. Got another one, and it has proprietary issues as well - just not the same ones. One of the biggest issues is that it won't stay connected to a wifi. There is something wrong with the wifi connection driver and nothing fixes it. Dell can't even fix it. So it disconnects every little bit and ya have to reconnect. It's just annoying. Another major issue, Windows 10. The update completely destroyed my computer. After hours on the phone with Dell, we finally got it back to factory settings. They told me to wait a few months (2 or 3) and the bugs would be worked out by then. That was over a year ago - the bugs still exist. Doesn't look like I'll ever be doing the "free" upgrade. It may not cost money, but it'll cost you hours and hours of time to fix the upgrade. Another very annoying aspect of Dell, all the advertisement apps and products that come pre-installed on Dell computers that can NOT be uninstalled. You just get to put up with them popping up randomly to get you to install whatever it is. Dell, you're just not what you used to be. For work I bought a much cheaper computer, has everything my dell does AND it folds all the way back to use as a tablet, and it's far more reliable. I'm so annoyed with the connection issue with my Dell that I think I'm about to scrap the whole thing and go buy a cheaper brand with the same specs, no "free software" to be pre-installed, and have the reliability I'm looking for. Sorry Dell, you've lost another customer.”

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Posted 8 years ago

“I just wanted to list my experience with a new Dell laptop. I decided to replace a laptop with a brand-name one. It seemed like it would be the best option for future-proofing things, and giving reliable quality for peace of mind. So I bought a brand new Dell Vostro Core i3 laptop a couple of weeks ago, as a present for my girlfriend. The second time I used it there was an error message, something like "Your system will operate slower and the battery will not charge. Please connect a Dell AC adapter for best system operation." It was a Dell power adapter, the brand new one that came with the laptop! Then the laptop rebooted, got caught in an endless cycle of tests and screen flashing and incredibly loud beeping. We had to quit out of that. Later we risked the power adapter again and it was fine. But it got me really worried about the new laptop. Should I return it? Then she'd be without a laptop for who knows how long. I started looking into it, and why a Dell laptop might be bothered about who made the PSU it was connected to, and how it would even know that. I was irritated by what I discovered. I find out that Dell add chips and a fragile pin to their PSUs, so if it isn't a DELL PSU the laptop knows. Why? So that if you aren't using a Dell PSU their laptop actually disables battery charging, and slows the PC down significantly. Incredibly mean-spirited, forcing you to keep buying their own PSUs if you don't want the laptop to work at a fraction of its potential. And the power adapter cable has a thin pin in the centre. I'd never seen a power cable like that before. It certainly didn't seem as sturdy as the ones I was used to, that were just a thick, unbreakable tube. And I was right. Online comments showed that the pins bend and break easily. They, in conjunction with the adapter's identifying chip, are a weak point, a designed failure point. It is something I abhor - inbuilt obsolescence - designing things so they are prone to breaking, forcing you to buy more premium-priced replacement PSUs, increasing a company's profits at the expense of product quality and the environment. Or the pin can break off inside the laptop power connector, meaning a very expensive repair. Comment boards show all sorts of problems with Dell PSUs, often ruining the laptop. I didn't know any of this beforehand, or I'd have never bought a Dell laptop. It was only after the error appeared that I Googled it and found pages and pages of unhappy customers. Some took to the level of removing a chip from a Dell PSU and soldering it to the laptop motherboard to try and get round at least some of this attempt by Dell to cripple their laptops. It is wasteful, dishonest, unethical behaviour and I am really disappointed in Dell. I had thought a branded laptop meant quality, but it is actually just greed. This is further illustrated when you try to get support. If a company had faith in their products they would offer support without question, for the lifetime of the product, or at least for 5-10 years. Not so with Dell. They won't support you unless you enter individual codes from underneath the laptop, so they can then cut off support after a short period. They don't trust the quality of their equipment enough to just support it, implying they know it will have problems and they want to cut support off as quickly as possible. I should also add that the laptop included lots of installed software I don't need, including services running in the background. I looked into some of them and they were Intel spying services - things to enable backdoors into your PC, but which Intel won't talk about. Basically spyware for media and IT corporations, and enabling DRM so they can do things to your PC and its software. I think "Intel Content Protection HECI Service" might have been one of them, of which Intel famously said: "we cannot give any information regarding the Intel Content Protection HECI Service, and Protection FW Intel Integrated Clock Controller. It's an Intel policy." Of course, Intel are known for building DRM into their hardware for the big media corporations, but it is annoying to buy a new laptop with that crud enabled and running secretly.”

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Posted 8 years ago

“After being a loyal HP customer for years with 3 working HP laptops today, I decided to try a Dell product two weeks back. I honestly did not expect to spend over 20 (TWENTY) hours on the phone with the Dell Customer Service Department, along with other unexpected financial reproductions. The order I had placed was for a new “Inspiron 15 5000 Series (Intel(R)) – 5559” laptop which comes with complimentary “Bose SoundTrue around-ear headphones”. That equated to 2 different order numbers and 2 different shipping orders. This pair order (2 order numbers) became 4 pair orders (8 order numbers) after each pair was cancelled by the “verification – fraud department” These 2 orders (one laptop and one headset) along with 2 shipping orders were later cancelled by the Dell Verification/ Fraud Department. I called and spoke with Mohamed and Ahmed. Their only explanation was that my bank declined the charges. When asked, both Mohamed and Ahmed said they tried calling my phone number for verification. I did not receive any calls, missed calls, or voice mail messages. As a matter of fact, I had my cell phone on me at all times. I should mention that I used 3 different credits cards throughout this process and when I called the respective financial institutions, I was informed that there were no issues with the pending transactions. Please note that these pending transactions later became charges. After the 4th order cancellation, I spoke with Rency and connected her to one of the credit card companies via 3 way phone conversation. She was able to confirm my details and later called FedEx to have them proceed with the shipping order and disregard the Dell cancellation notice. Thank you very much Rency. Now she knew almost all my private info used for this 3th credit card. But she did her job. When my laptop finally arrived and I turned it on, the first message seen was: “Hard disk – Not Installed”. As you can imagine, I called the Dell Customer Service Department again and asked to return the 2 packages (laptop and headset), being highly unsatisfied to say the least. I was transferred to the Dell Cancellation Department and connected to Jasse. He insisted that I call the Dell Technical Support line and have them fix the problem. I declined his offer and $50, next $80 offer and proceeded with the cancellation process. About Jasse – he don’t have to much time to listen to you. You need to keep him focused to not hang up before he will start on the second order number. You don’t want to lose other more than 2 hours on some phone waiting line. The laptop and headset were returned and received by Dell. However, I have to wait up to 30 days for my refund. I am also undergoing a “charge dispute” with one of the credit card that was charged by Dell. About the "charge dispute" on the second credit card for a “canceled order” by the “verification department” – MOHAMED the rudest one. After your order is shipped the credit card is charged. But because you fedex was canceled before delivery and returned to Dell it is your problem to “dispute” with your card company. Dell will tell you: Credit card not charged because your order was cancelled. Also because you are on these phone waiting lines it is better if you use multiple phones at the same time. Their system will not take the first call. When I called for return, after 20 minutes, I called the same Dell phone number from a second cell phone. After other 20 minutes I was able to speak with Asis – return department using my second cell phone. The first cell phone still in waiting line after more than 3 hours... In summary, I think it would be beneficial for you to know about my experience and possibly share it with your friends.”

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Posted 8 years ago

“Trying to track a order that has been lost, no reply to e-mails or calls -worst, no customer services to speak of. Avoid dell like the plague”

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Posted 9 years ago

“WORST COMPANY IN THE WORLD!!! My laptop is under warranty, they had already about 9 attempts of fixing that, every time they have failed and send it back to me assuming it is working but it wasn't. They do not want to replace it for a new laptop, as I am sure this one is having some manufacturing hidden problems that probably no one will never spot and fix. So: - 9 failed attempts of fixing item under warranty - case is taking over 2 months so far and still not solved - many of their representatives just ignore my emails and left them without any reply - and much much more, but I do not have a time to describe all problems EDIT (2015/04/14): Today they had let me know politely just to f... off, it looks like 9 attempts of fixing and failing to fix that laptop was Dell's limit. So yea, I have ended with over 1.5k worth laptop as a tea pad.”

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Posted 9 years ago

“Purchased 02-12-2014 DIRECT FROM DELL PAID VIA PAYPAL - got Marks on it then chasing customer Service since then now today is 18 DAYS - No replacement they arranged - WORST CUSTOMER SERVICE EVER CALL GO TO INDIA ( SARAVANTHI SPEAKING ) AND THEY KNOW NOTHING ABOUT UK CUSTOMERS DEALING ENVIRONMENT - PLEASE PLEASE DO NOT BUY FROM DELL - I WANT REPLACEMENT WITH THE SAME MODEL I SPEND MY TIME AND MONEY ON IT NOT REFUND - NON-SENSE - AVOID - AVOID AVOID DONT BUY PLEASEE”

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Posted 9 years ago

“Hey Dell thanks for being a horrible lying company with the worst customer experience ever”

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Posted 11 years ago

“top notch service from dell once again”

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Posted 11 years ago

“I have used Dell machines for years as well, but I have just had way too many lousy customer support experiences with them.”

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Posted 11 years ago

“am impressed with dell customer service :)”

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Posted 11 years ago

“I've been on hold for over 20 minutes now! This is becoming like Dell's customer service.”

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Posted 11 years ago

“This xps has been a pain in my rear for the last month but I have to thank Dell for speedy support. Can't beat it.”

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Posted 11 years ago

“Frustrated with lack of installation support from Dell. Talk about customer NO service!!! :(”

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Posted 11 years ago

“I'm very impressed with the customer and technical service Dell offers. The technician servicing my laptop on site is wonderful.”

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Posted 11 years ago

“Waited 2 months.Canceled order. No notification. Hung up on. Told to fix it my self. Just awful customer service. Horrible experience.”

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Posted 11 years ago

“Dealing with Dell's customer service is the worst thing on this planet. Dell DellCares liars theydontcare”

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Posted 11 years ago

“Dell = great customer service”

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Posted 11 years ago

“DellCares Thank you so much :) This is why I love Dell, excellent customer service and A++ products!”

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Posted 11 years ago

“Just threw 2 bitch fits to two different dell customer service employees and it didn't work”

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Posted 11 years ago

Dell is rated 1.2 based on 1,036 reviews