Depop Reviews

Name: Depop
Rating: 1.31

1.3 Rating 155 Reviews

6 %

of reviewers recommend Depop

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1.3

Based on 155 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

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Depop 1 star review on 13th November 2024

Anonymous

Depop 1 star review on 9th November 2024

Renee

Depop 1 star review on 16th September 2024

Anonymous

Depop 1 star review on 8th September 2024

Mccdeb

Anonymous

Anonymous // 01/01/2019

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“I was the victim of being sold counterfeit trainers. This was proven to be the case not only by my authentication but also an independent authenticator. PayPal ruled that this was also the case & luckily I did receive not a small sum of £225 back. I left factually correct & proportionate feedback for the seller who sold me the item - following Depop guidelines & giving a fair reflection of a transaction that was fraudulent on the sellers behalf. How else are we to warn other users that they are at risk of losing large amounts of money? The seller left me feedback, bearing in my mind I made a purchase from them stating “all his shoes are fake.” The seller has never made a purchase from me - so vindictive, wholly untrue & feedback that accounts to defamation. However, Depop, who clearly did not bother to look at one single fact of the transaction, removed my feedback as being revengeful & going against Depop guidelines! You could not make it up - you look at Depop’s guidelines around how they purport to protect users & create a safe environment - yet here they are intrinsically protecting a seller who has been found to have sold counterfeit trainers so that they can target other unsuspecting users. I have had a whole week of worrying because the transaction was a nightmare from start to finish & yet Leo D from Depop customer service has the gall to accuse me of being revengeful & leaving feedback that was not an accurate representation of the transaction - Leo, I was the victim of fraud, PayPal ruled in my favour, I received a full refund, next time the victim may not be so lucky or aware. Absolutely disgusting from Depop & I have no doubts that others will be severely mentally harmed by what Depop are clearly allowing to go on.”

Helpful Report

Posted 2 years ago

“I purchased a tote bag on there. The seller canceled the purchase and I have yet to receive my refund. It's been a month.”

Helpful Report

Posted 2 years ago

“Gave them a bad review a while back for their Horrible service.. but in writing a updated one as this company will try to defraud and steal from you. Last week even though my PayPal is not connected as I'm not selling on there atm and I wouldn't sign up for depop payments as depop are not trustworthy when it comes to money, I got a notification a girl had managed to buy a item with depop payments. Of course depop had this in a hold ssying it would be release on a Tuesday originally they were told to refund her but didn't anyway on the Tuesday it said payment would be sent out to my bank next day so I decided to give it a go so I gave them my account and sort code.. there is a option to add your card details which I refused as know its easier for money to be stolen this way. And all that's needed to payout is my account numbers of course I wake up tge next day and they have not sent the money and have changed the payout date to tge next day at this point I contacted my bank and explained I was worried Depop and there money holding company STRIPE would try to defraud me, my bank in chat assured me theres no way they can take money from my account with those details to which I told the bank with those details couldn't they try setting up a direct debit to take my money. The bank assured me as long as they didn't have my card details I would be safe..... Then low and behold later that evening I get a email from my bank that a DIRECT DEBIT HAS BEEN SET UP BY STRIPE/DEPOP!!!!!!!!!! THIS DEBIT HAS BEEN CANCELLED AND BLOCKED NOW BUT SEE SO DEPOP DID TRY TO DEFRAUD ME ALSO THE PAYOUT OF THE SOLD ITEM HAS NOT BEEN SENT A DAY CHANGED TO TOMORROW... DEPOP ARE LYING FRAUDULENT THIEVES AMD I AM GOUNG TO BE REPORTING THRM TO TRADIND STANDARDS , THE OMBUDSMAN ASWELL FOR ILLEGAL PRACTICES. AVOID THIS COMPANY”

Helpful Report

Posted 2 years ago

“i found what i've been looking for all over the internet on this app. like a lot of the reviews the seller won't contact me and i have an email that says she was paid. i went to the website last night and my stuff is still for sale! so i contacted her there. i wondered if this was a scam sight. wish i looked it up 1st. the "seller" gets -5 starts if it even is a person.”

Helpful Report

Posted 2 years ago

“March 23rd, 2022 I'm a seller, who has sold 90 items there with all of 5 stars good reviews. I know I'm not a big seller at Depop compared to those sellers who sold thousands of items. But I think I shouldn't be treated like this! They send me an email to notify me: You have double accounts, so we deactivated both of your accounts because you violate our policies. How can I know I can't have another account? I didn't use that account for like 2 years, just for this ridiculous reason, they deactivate both of my accounts. Also, I checked my email box every day, I received their email to let me delete the other account no more than 1 day. They can't even wait 24 hours to get my permit. Then they removed many of my listings. When I logged my account again, they move upward all of my sold out listing and move downward all of my still selling stuff. It makes people feel like this is a deactived account. One listing is removed because I include another brand's name. I'm not spam, I just describe the tweed jacket's STYLE as similar to Chanel's classical tweed jacket. Other items because I used the official website's model pictures. Alright, first, is there anyone really reading your policies line by line before using an App? Even though I violated your policies, since you can send me messages and emails to notify me you have removed my listings, why can't you notify sellers to change to modify their listings within one day? Even though I used official website photos, I write the descriptions and measured the clothing by myself. All of these things spend my time! They also removed my listing just because I include one Brand's name, even though all of the photos are taken by myself. That is what they will do to the seller's account! They won't give you second chance or don't want to think of what is a more acceptable way. I realized this is totally a disgusting company using some beautiful slogans and mission statements to cover their rude behaviors. They stated that all they do is for building a better community. Okay, I think your community is only composed of BUYERS instead of SELLERS, right? Because you treat Depop sellers as $#*!. Without any respect.”

Helpful Report

Posted 2 years ago

“Do not shop. Buyers have no rights. Do not believe top sellers' excellent ratings. Negative reviews can be deleted in favor of sellers despite buyers' (which is me) absolute frustrating experience. Expect weeks to ship and no response from seller, entire process takes months and if you leave bad reviews they will spam you and report your review, despite you being honest and true, and it will be deleted bc Depop is not on buyer's side.”

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Posted 2 years ago

“They excuse and allow terrible seller behaviour. No customer support. High fees for this poor excuse of a platform.”

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Posted 2 years ago

“Bought item that arrived covered in stains . Sent item back to seller as I was instructed to by Depop On the promised that they would refund once the seller had received the item back by recorded delivery. All my emails and requests for refunds have been totally ignored. Emails are being returned with messages saying they’re too busy to read emails. This is a mess of a company that I am now I’m gonna have to take to small claims court to get my money back”

Helpful Report

Posted 2 years ago

“This app sucks , I have sold one item and I haven't gotten my payment. Mind you it was 160 that I was supposed to receive. Iv'e emailed them multiple times and i haven't gotten anything. DO NOT USE THIS APP!!!”

Helpful Report

Posted 2 years ago

“Their customer service is so horrible. Better hope you never have any issues with your account because you will not be helped by these people. $50 of items I have already shipped and my customers have received is being withheld from me because of there new stupid Depop payments method.”

Helpful Report

Posted 2 years ago

“Negative feedback censored! Depop's feedback feature is entirely flawed as they will remove negative feedback for sellers on request. After having a seller blatantly lie to me (verifiable in the Depop message string), I, of course, gave them negative feedback. I then got an email saying "Although the feedback does not directly go against our Terms of service or Feedback policy, we have decided to remove it on the basis of being as fair as possible to both parties". How could that possibly be 'fair'!? How can one trust buying on Depop when the feedback is censored? Clearly it is in Depop's interest to have lots of positive feedback sellers to buy from. Feedback elsewhere tells another story To top it off, customer service only responds with vague, generic corporate replies that don't address your issue.”

Helpful Report

Posted 2 years ago

“Depop customer service has by far been the most disrespectful and unhelpful team ever. I have contacted about my account getting banned for wrongful hashtagging which should not even be something you should get banned for. This app has been nothing but nightmares, I really hope they listen to what people want instead of being so money driven.”

Helpful Report

Posted 2 years ago

“My daughter got a job in the summer and bought a pair of shoes on this site. SHE NEVER RECEIVED the shoes or her money back. Placed a complaint in depop site but we had no response. $99 stolen from this site. Don’t buy from depop”

Helpful Report

Posted 2 years ago

“I ordered from Depop. One seller had my merchandise to me in 5 days. The otherseller's package didn't, so I contacted her. She had delivery receipt which was fine, but she was very rude. Said I accused her of not sending merchandise. She demanded proof that she kept the shirt. I never said anything about her keeping the shirt. She was a little "crazy" sounding, so I dropped the dispute with my credit card company. It was for $17. Not a good experience. Will not shop with Depop, again.”

Helpful Report

Posted 2 years ago

“They are a platform where you can put your items on sale however, the fees they charge including the admin, then the PayPal fee you literally end up making nothing. Why can’t this platform be free like vinted so that it can attract more users”

Helpful Report

Posted 3 years ago

“THIS APP IS A SCAM. DO NOT BUY OR SELL THROUGH IT. This app is basically a big scam, depop team play a huge role In scamming both buyers and sellers. If you buy something you will never receive the item and you will never receive a refund. If you are selling something and you sent the item you will never receive your money, FYI according to their policy you need to provide proof that you have sent your item after that you will be able to collect the money, but GUESS WHAT?? you’ll never get it. Try to contact customer service and they will play dumb about any situation they collected their profit from.”

Helpful Report

Posted 3 years ago

“Depop's feedback feature is entirely flawed as they will remove negative feedback for sellers on request. After having a seller blatantly lie to me (verifiable in the Depop message string), I, of course, gave them negative feedback. I then got an email saying "Although the feedback does not directly go against our Terms of service or Feedback policy, we have decided to remove it on the basis of being as fair as possible to both parties". How could that possibly be 'fair'!? How can one trust buying on Depop when the feedback is censored? Clearly it is in Depop's interest to have lots of positive feedback sellers to buy from. The story on TrustPilot is clearly another matter. To top it off, customer service only responds with vague, generic corporate replies that don't address your issue.”

Helpful Report

Posted 3 years ago

“I sold an expensive item on Depop who use Hermes as the courier. Hermes stole my item and Depop won't refund me. AVOID LIKE THESE SCAMMERS !!!!”

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Posted 3 years ago

“Customer service has been helpful when issues arise. It's a very easy platform to use. Some features don't work on PC because it is an app first, but that's not too annoying. They do need to change how their algorithm removes items, considering when it does they can't relist it for you, nor do they have a reason why. That beings said, many other selling platforms do the same. The Depop fee for sale is also less than most other marketplaces. Better for fashion than most other items, mostly because of it's user base.”

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Posted 3 years ago

“Yup, Depop CS is as bad as they say! Depop needs basic communication skills. I have no idea what Depop flagged me for, and what I ask what this was about the answer I got referred to a completely different problem. I have no idea what you guys are talking about and it's pretty clear no one is reading my responses (or it's all automated 🤷🏻‍♀️). I'm told the best way to get a hold of someone is Twitter...I won't sign up for Twitter just for Depop help, I rather just delete the app.”

Helpful Report

Posted 3 years ago

Depop is rated 1.3 based on 155 reviews