Depop Reviews

Name: Depop
Rating: 1.31

1.3 Rating 155 Reviews

6 %

of reviewers recommend Depop

Company Reviews

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Metrics

1.3

Based on 155 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

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Depop 1 star review on 13th November 2024

Anonymous

Depop 1 star review on 9th November 2024

Renee

Depop 1 star review on 16th September 2024

Anonymous

Depop 1 star review on 8th September 2024

Mccdeb

Anonymous

Anonymous // 01/01/2019

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“Absolutely shocking, giant fraud system!”

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Posted 8 months ago

“Love depop and I have no complaints at all. I really think if you sell by droops rules and do what you are supposed to do and be honest you wouldn't have any problems with depop. Sorry you all want to blame the depop company when if you listen to your story most of you caused your own problems. Myself I have really enjoyed selling on depop and I have met a lot of really nice people Thur the depop app .I want to say thank you all at Depop for making a great app to selling and buy on . 💕 Love 😘 Love 😘 you all.”

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Posted 8 months ago

“These people are unprofessional and very poor operators. I was suspended with no prior notice for selling what they claimed was a counterfeit item. I responded with many close ups of the item perceived as fake. The item is NOT counterfeit! The only reply they come back with is "This should be a tagged photo of your original purchase receipt in full or if it was a digital receipt it must be in your name, to your email address, showing the item as being shipped to your address." It is obvious from this request that they do not want to rectify the situation as I would guess 98% of the sellers do not have this information for their items. This is the most egregious issue I have had with them but they are always unresponsive and do hide behind their limited "canned" responses. I have seen where others were suspended and not received payment for previously shipped items. Stay away from Depop!”

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Posted 8 months ago

“worst sales website ive ever used. wish i could give zero stars. really not customer/user friendly. no penalty for time wasters and people who dont follow through on offers. horrific customer service team who take ages to get back to you and solve a problem. loads of annoying policies and restrictions on the app. everytime you edit an ad or change the price it goes up for review again and gets removed from your profile until its approved even if its the same ad. wish i could get back wasted time”

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Posted 9 months ago

“I'm so annoyed with myself that I didn't come here and read the reviews before buying something on depop. I got suspicious when the evri tracking history still said they were awaiting my item after one week. Then I sent a message to the seller with no answer. Then I went through the depop app requesting a refund. Next time I checked on the app, my seller has deleted their account! So, definitely was scammed out of £20. Do not buy from depop - how can they claim buyer protection when they allow a seller to delete their profile/account in the middle of a refund request?”

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Posted 9 months ago

“sucks company ,mean customer reprensents from depop staff,as a seller ,not protction for us ,never selling or buying from depop”

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Posted 10 months ago

“Shocking used for months sold lots of item s and sent an item the buyer 3 wks later reckons it doesn’t work probably broke it and without messaging me depop refunding the scammer disgusting no sellers protection do not use and am taking them to the financial ombudsman”

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Posted 10 months ago

“Absolutely useless customer service making me loose £500 and will refuse to help me ignoring my emails, DO NOT SELL ON DEPOP”

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Posted 11 months ago

“Awful awful company, they do not take action on scammers. Do not use”

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Posted 1 year ago

“Very bad for selling!!! They remove listings for no reason - the children can understand that my items are genuine (serial numbers or certificate) but Depop team doesn't think so... At the same time, you can find many fake listings - Lady Dior for 120 or Dior Saddle bag for 160(???) and they don't remove them! Why??? Why for my GENUINE items is not possible, for ather people with VISIBLE FAKE ITEMS it's possible?? This is a double standard. I am a good buyer and good seller but definitely they will loose me as a customer. They forced 2 of my favorite sellers to don't use the site anymore! I am thinking to do the same. VERY, VERY DISAPPOINTED!”

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Posted 1 year ago

“Ordered, paid 17 days ago. Got an email to say item 'shipped' 11 days ago. Since then nothing but silence. It was a cheap little item luckily. But never again - Depop not for me I'm afraid.”

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Posted 1 year ago

“Do not use this company. Bought a coat with a hole in - described as overall good condition. I do not think good condition means a hole. Depop obviously does think a hole is good condition as they would not refund and were not interested. Have read so many bad reviews - wish I had seen the reviews before making a purchase. So I add my review to warn others not to use this company.”

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Posted 1 year ago

“They closed my account without any warning for a silly reason. I have nearly 1000 positive feedbacks on other platforms and very happy with their service I get but depop is just a scam! Avoid selling and buying. Depop has the most fake items compare to other platforms!!!”

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Posted 1 year ago

“0 stars. SCAM, DON'T TAKE THE RISK. SELLER & BUYER BEWARE!!! After making a simple mistake in listing description, my account just disappeared and I got the shock of my life to see it was immediately and permanently closed, with NO Warning, after I'd just bought 2 items on it. I pleaded my case and begged for them to reactivate my account. They had the nerve to say: "I posed a threat". Why because I made a mistake? I have a clean Police record and am an honest, reputable seller, proven by my 100 percent seller ratings on THREE platforms: Ebay, Facebook AND Gumtree. My well written Ads and professional quality photos PROVE my professional sales experience. Why didn't Depop simply alert me and issue a warning for my mistake and just remove the incorrect listing, instead of taking the EXTREME , HARSH and unnecessary measure of PERMANENTLY closing my account and me losing all my items that I worked SO HARD to create for the last 3 months, so my daughter and I can eat? I'm a single Mother and need to sell my clothes and possessions to survive. WHY didn't Depop warn me first and simply remove the incorrect content and temporarily disable account, to ALLOW me the chance to fix it? Depop contradicted it's OWN terms below: 1. immediate, temporary or permanent withdrawal 2. immediate, temporary or permanent removal of any User Content 3. issuing of a warning to you. Don't trust them, I did and got burned. Explains all the bad reviews and 1 star trust rating. My items were the best quality on there. Most of the clothes are crappy old junk. Congrats Depop, you've lost ANOTHER customer and earned ANOTHER terrible review. Dishonest SCAM company that should be SHUT DOWN.”

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Posted 1 year ago

“Do not sell with depop! they can get your account blocked with their beliefs tbat the item could be fake! the thing is if the person received it. depop keeps the money for 10 days. if they block your account they will not give you back your money! it is so illegal to keep your money after you have only 5 stars reviewed by customers ! they have to give me over a 100 £ !! and they dont want to !!!! their website must be taken down !!”

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Posted 1 year ago

“They will allow drop shipping, replica items, misused tags, and stock photos across the entire platform, but if you end up being an unlucky seller your account will be deleted with no previous warning and they will not release any of your money and claim that it's for security reasons. I sold for three years and never had an issue, they claimed my deactivation for was one reason and then changed the reason mid email chain. Their customer support will only give you vague, copy & paste answers with little to no help or information. I had over $400 waiting to be deposited in their Depop Payments and they said they will not be releasing any of it. A COMPLETE SCAM.”

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Posted 1 year ago

“Awful company avoid at all cost , full of scammers , money take ages to go into your account If you are lucky and they can close your account without any prior notice losing ALL your money .BEWARE”

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Posted 1 year ago

“Worst site for selling! Closed my account. Stated I used copyright photos. All pics were taken by me, on my mannequin, in my home. No copied pics from the web. None. But try telling this to the no-help-rep that takes days to reply. First the listing that you worked hard to create is removed. Then you try and try to get an answer from them. Tell them to 'put the listing back up'. They close your account. Had over 50 items. A lot of work went into this. Worst Company I have sold on!!!! I sell on ebay, Etsy, Posh. Selling for years!!!!! Depop is the WORST!”

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Posted 1 year ago

“Do not use Depop. They don’t value protecting their customers at all. Several years ago I bought items from a seller who misrepresented everything. The worst was a pair of pants her listing claimed were a size 12. They were in fact a size 0. When I contacted her about the issue she was like “oh well too bad…you can just re-sell them to someone else.” So I left a negative review. She then started threatening me…which was scary because we lived in the same city then and she had my address. She started demanding I take down the negative review. After that I stopped buying anything on Depop. Fast- forward to almost a year later, and I get a message from Depop threatening to close my account. She had flagged my review as “fraudulent”. I explained the issue to Depop…they didn’t really care. I told them I wanted my account deleted with immediate effect.”

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Posted 1 year ago

“I have no idea how this place is getting away with closing people's accounts and not transferring their balance to their PayPal account. Instead, depop steals the money thr seller earned. They don't have evidence you did anything wrong to have your account closed they just do it out of the blue.”

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Posted 1 year ago

Depop is rated 1.3 based on 155 reviews