Depop Reviews

Name: Depop
Rating: 1.31

1.3 Rating 155 Reviews

6 %

of reviewers recommend Depop

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1.3

Based on 155 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

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Depop 1 star review on 13th November 2024

Anonymous

Depop 1 star review on 9th November 2024

Renee

Depop 1 star review on 16th September 2024

Anonymous

Depop 1 star review on 8th September 2024

Mccdeb

Anonymous

Anonymous // 01/01/2019

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“Do not sell here. Depop doesn’t provide you with anything except to list your item. And they charge 13% of your total sales. If you get unauthorized charge good luck. And if you ship your item more good luck getting it back. Depop should collect and process the order and payment in case there’s fraud. Since they are charging 13%. Better to sell at MERCARI, STOCKX OR GOAT. If you don't want headache take my advice.”

Helpful Report

Posted 3 years ago

“Today I disconnected my PayPal from Depop. I'm sick to death of them trying to bully smaller sellers. They will constantly attack your shop removing nearly all items ( or should I say items that compete in the category of their favourite sellers!!) If you try ask them in their emails to show you the breach they will stop talking and send you the auto u cant reply to this address even when you've just been in discussion with them. To many bitchy competitive sellers who sabotage your shop too. Then theres the constant timewasters Who I've begun to recognise. But its the childish customer service that's made me quit. I wont keep uploading items they delete when I can just sell them elsewhere. Their homepage just always has their faved sellers who sell nothing I like and I'm pretty sure they're limiting searches on my items. Theyve even deleted sold items and their POSITIVE FEEDBACK. I've now put them and there pathetic warnings in their place. I'm OUT!! And already feel relief from this move out of a toxic environment”

Helpful Report

Posted 3 years ago

“Recently I tried to make a purchase with this app, after trying to put the purchase through four times, the app told me the item was sold but it wasn't showing in my purchase history. When I contacted the seller she told me the item was still available and she had no funds on her end, and it was showing as available on her profile, just not in anybody's shopping bag. I tried to contact the app about it, but they were unhelpful and basically just suggeste that I contact the seller, which I already did. She tried to make a new listing, but the same thing happened again, clearly it's a tech glitch with depop. I tried to tell customer service this, but they refused to listen. So we settled on paying for the item via paypal, I got a very nasty email from depop telling me that that's against their rules, I replied and let them know that we tried to go through there at multiple times but it wasn't working, and that we reached out to customer service and customer service was unhelpful in fixing the issue. They replied that they could see my account history and they could see off depop transactions. I replied and let them know that no, there was a single transaction, not multiple and then I'd never paid anyone from depop on PayPal before, and that their app was glitching and they refuse to fix it so if they wanted to keep their customers they really should fix the glitches or they're going to have to settle for people making deals off of the app because they're not keeping up their end of their service. I also pointed out to them that if they could see my account action history, they should be able to tell just how many times I tried to check out and our entire chat history about how the app was not working and that we tried to contact them. This entire time I've been emailing back and forth with a customer service representative, however after telling them all of this information, all I got back was this message: "Thanks for getting back to us, This email thread isn't monitored, please do not reply to this message. If you believe our decision was in error or if you have any further questions feel free to get in touch by clicking the link below" So basically, they were fine personally emailing me when they felt they weren't getting their money, but the second I pointed out the fact that they were also not keeping up their end of the app agreement, and they had proof that they were calling me a liar, they immediately switched over to acting like their service was completely automated and they had no customer service Representatives. I immediately removed all my listings following this incident, and I won't be using the app again. This is just one of many glitches I've had to deal with over the past month, and some of the glitches keep me as a seller from getting my money for months at a time. And as a buyer there are many people who are dishonest about the items they're selling and the app will take no action against them. Avoid.”

Helpful Report

Posted 3 years ago

“I was sold a stained jacket (no pictures or mention of stains) and Depop fully took their side. They removed my negative feedback but allowed them to give me negative feedback. Best part: these idiots told me to resell the stained clothes on their site... They literally do not care about buyers. DO NOT BUY FROM HERE.”

Helpful Report

Posted 3 years ago

“Buyer scammed me and they did nothing to help.”

Helpful Report

Posted 3 years ago

“Do not bother with this app. I spent months putting together my shop, only to have most of it taken down because my images of MYSELF wearing my items and any photos I shot on white backdrops are apparently "stock images". I guess using nice photos or putting in any effort isn't allowed. Already contacted them by email and that hasn't helped.”

Helpful Report

Posted 3 years ago

“Did not receive the item I paid £150 for and never heard from the seller. After two months I eventually received my refund along with a very rude email from the seller. She blamed me for not telling her I had placed an order??? As a result she refused to refund additional costs such as postage. I reported her to Depop and left her a very honest review to warn others. Several weeks later and I have just received “a friendly reminder from Depop to ensure my reviews are honest, accurate and fair”. They have removed my review for this seller. Horrible experience and terrible customer service. They prefer to protect dishonest sellers and not the buyers they try to scam. I would not recommend Depop to anyone and will never use this awful site again.”

Helpful Report

Posted 3 years ago

“Depop not only remove and suspend your account for invalid reason, they also have control over trustpilot reviews, trying to manipulate reviews now even I don't trust 'trust'pilot reviews because of depop removing genuine reviews through trustpilot.”

Helpful Report

Posted 3 years ago

“Depop is run by vindictive staff who remove your account for the slightest uncalled for infringement as you are a small seller , yet they allow the big fraudsters selling fake items run amok ..please avoid as you will build up your account and they will suddenly just shut it down and will NOT even entertain your concerns ..no other company would do this ..stick to eBay , Amazon and alike..NOT DEPOP”

Helpful Report

Posted 3 years ago

“Removed all my girlfriend's items with no warning for a small hashtag policy misunderstanding. I do not recommend this app, because they treat their users (especially my sexy beautiful girlfriend) poorly. Stick to something else, unless you plan on buying clothes from my girlfriend.”

Helpful Report

Posted 3 years ago

“As another has stated, its run by vindictive staff who try to target & sabotage smaller sellers, whilst bigger ones can run amok and do what they please. Including stealing and using my photos which isnt even legal!! The past few days every item I've listed they instant removed. I've just now had another 30 removed and a email from a maria saying this is my last warning before account suspended. I replied back to her to point out where the valentino bra I'd uploaded BREACHED any rules eventually I got a reply of " this email address is not monitored message not recieved" bull she so got that message😂 noticed they show pics of items removed but not the description so you cant pick them apart. I was originally targeted by another seller on my first removals ( I knew who and confronted them) but now it's just Depop agents being petty at small sellers who will have the audacity to question them, very unprofessional, they're like vindictive kids. Actually targeting their own incomes gonna cut down some of their jobs, they're gonna be sorry when karma hits. I use to just reupload all items only a copy paste job but this time I've re uploaded only 4 I honestly cant be bothered with them no more. It's just run by malicious staff & the sites full of timewasters. I've had abuse of buyers in past but then I was the one given the warning by depop and told they're not going to say anything to the other person lol. Also be very careful they manage to steal money out of one of my bank accounts that wasnt even connected to PayPal and hadnt been in months and had never been to do with depop”

Helpful Report

Posted 3 years ago

“So many fraudulent sellers. Asking super high above retail prices for items that are not authentic. Don’t think Depop has any checks and balances or cares about consumers being scammed.”

Helpful Report

Posted 3 years ago

“Samantha - Deepop's customer service representative is terrible, she lacks basic customer service skills and knowledge.”

Helpful Report

Posted 4 years ago

“I has a very bad experience shopping on Depop. My order was delayed, item was damaged and the seller provided poor customer service. I had to file a dispute with the seller on PayPal because she refused to accept my return. She also posted very rude comments to me on PayPal. Today my feedback was removed by Depop customer service representative name Samantha who stated that the feedback I left was false! This is absolutely appalling. Will never shop on Depop again and buyers be aware!”

Helpful Report

Posted 4 years ago

“Do not buy anything from this Website!! They offer no support towards the buyer!!! - I paid through a BANK TRANSFER to the seller's account. She provided the bank details but NEVER sent out the purchase......no matter how many times I contacted her - no response!! I reported this to Depop and because I bought through "BUY" option I thought I was safe - but NO - you also have to pay through the app. Even though I could prove the money was transferred, the will not pay back the money to me! They have suspended the sellers account - but they can reopen again under a different name and email address!! no support for a fraudulent transaction!!! There are not other methods of contacting DePop only email.. I had to use Resolver to get a reply back!!”

Helpful Report

Posted 4 years ago

“A friend had a 3 year association with Depop and bought & sold many items and had well over 100 5 star reviews. Out of the blue, Depop suspended her account, and now she can’t complete her transactions and they will not listen or help. Depop is nothing more than a group of liars, cheaters, and scammers. Do NOT do business with them.”

Helpful Report

Posted 4 years ago

“great platform to purchase second-hand clothes off. Such an easy app to use.”

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Posted 4 years ago

“Shitty page! While singing in no explanation that your username needs to contain lower cases and no full stops. Waste of time!”

Helpful Report

Posted 4 years ago

“My friend's art was being sold without his permission. I asked the seller to remove it as it was a breach of copyright infringement. The seller refused to and got extremely defensive about it, claiming that there "was no copyright on the art" so he could "do what he wanted with it". I lost my cool in the message to him and called him a talentless opportunist. They removed my account accusing me of "abusive behaviour" - said nothing about the copyright infringing person. Absolutely and completely outrageous that they would remove the account of someone who was confronting a seller of copyrighted art!”

Helpful Report

Posted 4 years ago

“Awful app- went from loving depop to hating it. Sold an item to Australia a few weeks back and the seller started by harassing me for the tracking number so I give it to her and it doesn’t work. 2 weeks later she opens up a case saying she hasn’t received it which has caused me to have other payments on hold (£200) which is an absolute joke. She has received the item but is refusing to delete the case and it seems that PayPal is on her side. Disgusting customer service, the app is full of scams and even Got Pervy men messaging me, also to mention the 10% fee they take from you! Greedy f**kers. AVOID, LOST £200”

Helpful Report

Posted 4 years ago

Depop is rated 1.3 based on 155 reviews