“Hi, I am in Portugal. I ordered indoor climbing shoes for my son, nr. 44.5 (European size). Got a 41.5. 3 numbers too small. The parcel arrived very quickly by courier, but completely useless, of course. After many e-mails (no tel. number for Portugal...) they finally replied saying I had ordered the wrong number and they could not replace the product, only refund. I have *not* ordered the wrong number but understood arguing would get me nowhere and so said ok, refund then. Deporvillage asked me to take a picture of the whole thing, box, shoes, price tag, everything. I did so. Not a word from them after that...... I kept pestering them and, again, after a whole week, same request (take pics, etc), plus a girl called me to say that they would send a carrier to pick up the whole thing, after which, they would refund. They gave me a date/time for the pick-up. I repackaged the whole thing ready to return and stayed home waiting for the courier to pick up the parcel...... NOTHING ! After reading other reviews on here I understand it really must be some sort of a fraud. I reported them on Twitter for fraud and think other conned customers should do the same on other social media, as much as they can. I really hope this can help other people not being deceived by Deporvillage. In an era where e-commerce is so widespread, companies like this should be wiped off the market in the interest of all other honest retailers to whom Deporvillage is giving a bad name.”
“This spanish shop is a major low performing shop. No service, no refund, money is lost. Please be smarter than I and most of the other one time victims and buy somewhere else!”
“Stay away from Deporvillage!
This is why:
Deporvillage - Welcome to E-COMMERCE hell.
The Spanish shop (yes, yes, yes - it says in the fine print somewhere) knows how to rip people off.
1.
The "size advisor" recommends a size that is clearly too small for the shoe you trust.
2.
This is not a reason for a return at the shop.
3.
The shop gives a 365 day satisfaction guarantee. So you send back to the Mediterranean for the most expensive money.
4.
The return is in the land of paella.
5.
The refund has been denied for weeks.
6.
My good upbringing prevents you from writing what I wish on this Scam-SHOP and the phrase writer fraud service.”
“Warnung - Deporvillage sendet den Kaufbetrag für zurückgesendete Waren nicht zurück. Man geht frech davon aus, dass die stark beworbenen Käufer im Ausland natürlich nicht gerichtlich gegen den Shop vorgehen. Spart Euch den Ärger und kauft im Inland bei einem seriösen Händler. Ist ohnehin auch ökologisch unsinnig, Sportartikel quer durch Europa zu verschicken.”
“WARNING. This shop is absolutely not serious. Deporvillage refuses to return money in case of returns! European consumer rights and the 365 days satisfaction guarantee are not worth a penny. They bet not to chased by legal action by foreign buyers. Absolutely disgusting.”
“Received the incorrect colour of shoe and was then offered a refund of half the purchase price. As the shipping was about the same as the purchase price, this would have been a refund of a quarter of what we actually paid.”
“DON'T DO BUSINESS WITH DEPORVILLAGE! Deporvillage refuses to return money in case of returns. This is an incredible abusive practice where Deporvillage profits not from selling goods but to bet customer will return the items !!!
It is a double punishment! Run away !! Don't make that mistake that I made !! DON'T BUY WITH THAT COMPANY.”
“Urgent Warning. This "online trade" systematically steals money by not replacing returns. Questions are brushed aside with stand phrases. Since the company is based in Spain, it is increasingly advertising in foreign markets, as legal prosecution by foreign buyers is unlikely. Absolutely avoid - the money is gone!”
“Ordered running shoes on August 28th and they accepted the order and charged my card. Then sent multiple emails week after week that there is a delay and finally told me that they do not have the shoes available. I was supposed to select a different color. I did and all of a sudden they wanted 30 more Euros. Customer Service is difficult to deal with. After 10+ emails back and forth with Yasmine I had them cancel the order. Thez did return the funds. Waste of time. Do not buy from them.
I would have expected that the company sends me shoes of the same size in a different color (after my approval) without wanting extra money! Deporvillage did not honor the original purchase agreement they entered with me.”
“Return is not being processed despite being recieved (in unused condition) .
I ordered a pair of shoes in July that were too small. I requested a return and ordered replacements a size up.
The return was made using the stores recommended courier. It took several days (and some chasing) after the agreed pick up date for the courier to actually collect. The package finally reached the destination in Spain two weeks later.
Despite the courier and Depor Village showing receipt of the return being delivered, for some reason this has been rejected with no explanation given. I have been chasing this with the customer service team for over a week who are apparently "claiming the parcel to the courier" for some undefined reason and have not issued the refund as due.
Overall a really disappointing experience which is a shame given Depor Village have some well priced and interesting products”
“I have bought some bike clothes.
Size was too big so i had to return. They offered me to keep an item and refund 30%, item was 3 size too big wtf ?
After long months of customer service super late replies i had to return an items with my own money as I left Italy and return home.
FRAUD ! After some time I received an email that my items were returned because of a wrong address, however i never gave them tracking number and only I knew it - so it was a LIE and a big FRAUD.
End of the day money for 2 items never been returned (i have sent back 2 items as never wanted to have any business with such a disrespectful company)
I opened a case in PayPal and didn’t reply on time, and PayPal has closed a case.
I lost 200+ euros
You are bustards, liars. I have all 23 emails saved, with all your lies, fraud recorded.
Worst company i ever bought stuff from.”
“Tactical rip off. Wanted to cancel the purchase almost imidiately after realising that the shipping cost was twice the value of the item. Deporvillage.net doesn't allow to cancel from the platform. You raise a ticket but Deporvillage.net makes sure that they change the status to shipped before they respond thus tactically making it impossible to cancel. Still waiting for the item to arrive. If I return it I will loose the shipping cost which is much greater than the cost of the item. Greedy!”
“After sending my trainers back for a refund via their recommended courier, I have not received a refund. The company has told me it has no intention of paying me what I am owed as the courier has said they do not have the parcel. They pretty much called me a liar! NEVER BUY FROM THIS COMPANY! YOU HAVE BEEN WARNED AND THEY HAVE NO INTEGRITY!”
“I ordered some bike tyres to delivered to Canada.
The !st email confirmed my order for dly on 1st
Aug
2nd was to change date to 2nd Aug
3rd was to confirm my cancellatio ( which i had not requested )
4th was to say order would be cancelled due to the package being overdimensional for air mail and that I would be refunded, but no details were provided.
I have not recieved any further contact despite emailing them.
Sorry to shout, but DO NOT PURCHASE !! from Deporvillage.
As far I can tell it is a scam and I have started a dispute with my ccard company.”
“I purchased K2 Recon ski boots recently and they were sent to me in Australia. I was very happy with the price and got exactly what I wanted within a week of ordering. I'm surprised at all the negative reviews as it wasn't my experience with them at all. I was notified when theboots were sent and supplied the tracking number and they arrived faster than I expected. No complaints from me.”
“I wish I had read the reviews for this Company. Sent back item that was wrong size with tracking and it was refused in Spain and was returned to sender. Have lied twice to me saying they had organised pick up and took days off from work both times. Disgusting Company. I will try and sell item privately to get some money back. NEVER USE THIS COMPANY.”
“Promised a delivery - promised emails - so far it has taken multiple phonecalls over a month and still not received product. Absolutely shocking service. I will never use them again.”
“I was sent an item that I did not order and not the item that I ordered, I wish to return the item, this has become a nightmare, it apparently takes 24 hours for each email to get processed. I am told that I cannot use a DPD collection point as I have to sign to send the item back. All that I want is the item that I ordered and to return the Item sent to me, I have paid for it.”
