Design A House Sign Reviews

Name: Design A House Sign
Rating: 4.16

4.2 Rating 731 Reviews

79 %

of reviewers recommend Design A House Sign

Company Reviews

Questions

Metrics

4.2

Based on 731 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	2 - 3 Hours

Visit Website

Phone:

0845 519 8168

Email:

info@designahousesign.com

Location:

Ebox Media LtdMaytham FarmMaytham RoadRolvendenCranbrook, Kent
TN17 4QA

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After quite a long exchange of emails regarding some specifics required, I ordered 2 different signs. I wasn't notified of despatch & the delivery agent did not leave a card to state they'd attempted delivery. I only found that this was the case when I chased up my order. When I opened my order, both signs were incorrect - one was the wrong colour & the other did not contain the special instruction that had been agreed via email. After more exchanges of email, the company agreed to re-send corrected signs. I had to chase despatch again, but once finally received the 2nd pair were both correct.”

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Posted 6 years ago

“Design a house sign was straightforward and easy to order from with many different designs to suit all types of property. My contemporary house sign been commented upon by neighbours and friends and was just what I was looking for. I would use the company again and have recommended them.”

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Posted 6 years ago

“Sign was exactly as described and after an error with the address was able to email and corrections made to order. Arrived ahead of planned delivery date.”

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Posted 6 years ago

Hello, thank you for your review. I am sorry to see we have only received 3 stars on this instance. Please can you advise what we could have done better?

Posted 6 years ago

“Looks faily good though screw caps could have matched with material used. (The white ones supplied look a bit odd with brass finish) The sign is plastic sandwich with a thin veneer of brass front and back. The name is painted rather than embossed.”

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Posted 6 years ago

“The house sign is lovely other than you cannot read the writing on it from the pavement which is only about 5 metres away. The writing is much too pale, almost translucent. I emailed the company 5 days ago and have yet to receive a response. I am very disappointed and consider this purchase a waste of money as it is”

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Posted 6 years ago

“Despite being happy with the product, we were very unimpressed by the service I’m afraid. After waiting over 3 weeks for my signs I emailed the company only to receive what I assume was a standard reply stating their policy for despatching and postage timings. My waiting time had already exceeded this so I didn’t feel my letter had been read properly. I eventually received my signs, and an additional package which was someone else’s sign. I emailed the company straight away clearly stating I had received my signs but had also received someone else’s. After sending photos of the wrongly sent sign they said they would get onto sending me my signs, which I had already received and told them so! I sent several emails and each reply from Luke White, a customer service manager, addressed me as David which is my husband. I felt this was unprofessional and annoying! I just feel the customer service let’s this company down.”

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Posted 6 years ago

“easy to design arrived when it said it would, well packaged and sign looks fantastic just what we wanted - thank you!”

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Posted 6 years ago

“Excellent customer service and so happy with our house sign!”

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Posted 6 years ago

“The website was easy to use and the end product is exactly as chosen and depicted. We are very pleased.”

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Posted 6 years ago

“We are delighted with our recently purchased sign. It is of good quality and looks stunning on the front of the house. A good service and an excellent product, what more could I want?”

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Posted 6 years ago

“This is the 2nd house sign we've had from them. Excellent both times. Lots of compliments from friends.”

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Posted 6 years ago

“I ordered my self design online quickly and easily and it was delivered within an acceptable length of time The quality is good and I am very happy with the product”

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Posted 6 years ago

“very pleased with purchase, very clear sign easy to see, received item very quickly.”

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Posted 6 years ago

“Excellent quality sign. Well packaged.”

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Posted 6 years ago

“Thought the price was expensive but the sign is very good quality and look great.”

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Posted 6 years ago

“Ordered my sign online, Inwas amazed at the choice available. Creating your own sign was very straight forward and I was very pleased with the end product received. I would not hesitate to use the service again”

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Posted 6 years ago

“I placed an order for a house sign on a slate. The lettering is white. The letters are not was to read as the contrast between the light slate colour is not sufficient. If the slate is wet with rain etc the text becomes unreadable. Overall I am disappointed with the product I purchased.”

Helpful Report

Posted 6 years ago

Hello, thank you for your review. We offer a few different variations of slate online and it looks as if you opted for the laser etched slate sign. Because this is an etching into the surface of the stone itself, the lettering will inevitably darken when the stone itself is wet. This is due to the fact that slate is a natural material and porous. As the stone itself absorbs the water, so does the text. This process we describe online in our terms. There were other options online where you could have chosen a deep engraved slate sign with an infilled white lettering which would not have been effected when wet.

Posted 6 years ago

“Website very easy to use to design the sign and then order it. Delivery took about three weeks but well worth the wait. The sign was well packed in bubble wrap and thick card board. The engraved granite was beautifully polished and had pre-drilled mounting holes. Also a couple of mounting screws and wall plugs were supplied. The lettering was excellent. I would definitely use this company again.”

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Posted 6 years ago

“So pleased with my new house sign, it was exactly what I wanted. Extremely good service at a very good price.”

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Posted 6 years ago

“Very good product and service”

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Posted 6 years ago

Design A House Sign is rated 4.2 based on 731 reviews