“Bought my 2 recliner sofas cost about £4000 thought it will last years 2 years in it looks about 15 yrs old all the padding sunking in colour has faded there are patches all over the chairs they blamed me for having thick hair 😀 😄 I've had the repairs team come out twice am in embarrassed to have friends round as it looks very worn and old spoke with customers service they tried all different excuses saying this saying that ive got another yr to pay for this but never again I've bought cheap sofas in the past that lasted long and still in good shape but yes am not very happy with this product never again am going to small court claims”
“Bed delivered.
Not put together.
They leave.
Unwrap it to find two tears in the foot board that are on show, on an edge.
Phone dfs.
I need to have someone come out and assess it for repair. in 3weeks. I can't be given a time so I am expected to accommodate this around my job.
So although dfs have delivered a damaged item, I have to arrange to sort this in my own time and have the damaged item whilst I wait. Plus I don't want a repair. I want an undamaged new item which I am paying for. I've sent photos.
In the meantime my monthly payment plan will start, so I am paying for the defective item and stuck with it until someone comes out and then decides a replacement is necessary. To then await that.
I've just had their sofa care people refuse a claim and had to go to the ombudsmen who awarded me compensation and replaced 2 sofas and a foot stall.
I wish i hadn't believed the sofa issue was a one off and had taken my business elsewhere.”
“Placed a order for a dining table,paid cash,table arrived damaged,they sent a replacement,wrong table sent,been to the store and contacted customer service,still no response as to when this table will be picked up and our table replaced,I have emailed to tell them that their table was going in the garden as I have no room to store it!NEVER AGAIN!!!”
“Terrible customer service.
Waited 3 months for my order to arrive.
Several attempts to call customer services for updates and answers and they kept saying they would call back and never did.
Offered to consider compensation and informed they would call to discuss and nothing happened.
Avoid buying from this place!”
“Customer service is just terrible. Ordered a bed, came with a default which we noted immediately. DFS have been told not to call/email my partner as he doesnt have access to his phone during work yet they're consistently getting in touch with him, its been passed around several people now. Got a king size bed stuck in my living room that I can't move around in now!”
“Terrible customer service. Ordered our furniture January 10th. Received a ridiculous E-Mail telling me that the ship carrying my furniture is somewhere on the ocean travailing around the cape of Good Hope because it cannot use the med. what utter rubbish. When I telephoned customer services to find out where my furniture was? I was asked, Don’t you follow the news? I will never use DFS again, and I seriously recommend others to give this company a wide berth!”
“Paid alot of money for our sofa and chair.
Arrived all looked well.
2.weeks if wear and the sofa looks 10 years old.
Seams are distorted, fabric is stretched and worse of all the cushions /foam. have now almost collapsed so we feel like sitting in hols on the furniture base.
We reported this asap and within the 90 days so awaiting replacement foam.
I would never purchase anything from DFS ever again and will stick with oak furniture land.
If the foam.is as low grade as the original foam then sorry to say DFS you will be having the sofa back
Unfortunately I was unable to.upload.the shocking photos as the system would not let me.
Buyer beware”
“I'm utterly disgusted with DFS Sofa Company's appalling disregard for their customers.
We made the effort to attend our appointment only to be met with complete indifference. Is this the pitiful standard of service DFS deems acceptable?
It's time for DFS to wake up and start prioritizing their customers, rather than treating them like insignificant inconveniences.
In the end of the day we pay your salaries but if you do not like my money we will purchase somewhere else.”
“Absolutely disgusting customer service. Ordered my bed for delivery on 16/3/24. Looked at my order and it said delivered. Called DFS to query this to be told delivery was cancelled and to call their delivery service. I did this bit they were no help. Called DFS again to be told they had communicated cancellation on 12/3/24 to me which they had not. The woman taking the call said I would be due some compensation and someone would be in contact about this. Today I have confirmation that delivery will be Friday but have had no communication from DFS regardinging the compensation. So I recalled them to state yet again no one has contacted me about the compensation to be told I am due nothing. Therefore not once but twice they have failed in their communication. On the original date as I believed they were still delivering that day I arranged disposal of my old bed. Due to non delivery my disabled partner has had to sleep on a mattress on the floor. I have never recieved such bad customer service as I have done with this company. I will find every review page possible to copy and paste this to.”
“I am having the worst experience I have ever had with any company I have ever purchased from. the managers are passive aggressive and are the most unprofessional people I have ever dealt with dfs have damaged my sofa and it’s deteriorating on a daily basis and is not fit for purpose they think it’s acceptable to try and complete major repairs on a brand new sofa I have had 3 separate workers visit my home and one damaged my sofa trying to get a so called packing mark out with steam heat and an electric drill brush which damaged the covers it’s fibres are flattening daily and the material is sagging the frame is insecure and the seat is sloping it was delivered in October 23 the worst decision ever to purchase from dfs still no resolution last manager basically said deal with it nothing we can do if you don’t do as we say waiting for regional and I’m now seeking some legal advice”
“Just look inside a dfs sofa seat cover. The finishing is amazing, and so is the amount of thread I trimmed out of just one of 8, which are all the same!
Just remember when looking at sofas open zips and look inside before purchasing.
Will never use again .”
“Just somethings for DFS Limerick to consider.
I BOUGHT A SOFA WORTH 7130 EURO FROM DFS LIMERICK IN AUGUST 2023. WITHING 3 WEEKS THE FABRIC HAD WORN OUT. I COULD JOT BELIEVE WHAT HAS HAPPENED. IT IS MARCH 2024 AND IT HAS NOT BEEN FIXED YET.
1.IN THIS EMERGING AND READILY EVOLVING MARKET SPACE WHY ON EARTH DOES ANYONE HAVE TO RING THE UK TO GET A MESSAGE ACCROSS TO DFS IN LIMERICK OR GALWAY OR CORK? I FIND THIS HIGHLY DRACONIAN IN NATURE AND NO ELEMENT OF REASONING IN IT.
2. I FIND DFS POLICIES STIFF AND LACKING IN FLEXIBILITY THAT ATTRACTS AND APPEASE CUSTOMERS. NO ROOM FOR SIMPLE AND LITTLE PERKS THAT GIVES AND GRANT CUSTOMERS GOOD PURCHASING EXPERIENCE.
3. YOU MODUS OPERANDI ARE NOT EXPLAINED TO CUSTOMERS. I WALK INTO A DFS STORE IN LIMERICK BUY A PRODUCT AND AN ISSUE ENSUES AND A I FIND MYSELF DEALING WITH A MANAGER IN GALWAY. THIS INFORMATION SHOULD HAVE BEEN AT MY FOREKNOWLEDGE BEFORE MAKING THE PURCHASE.
4. WITH HOW STIFF AND RIGID YOUR POLICIES ARE AROUND YOUR PRODUCTS ONE WOULD EXPECT NOTHING LESS BUT PERFECTION. BUT THAT EXPECTATION WAS DASHED AS PROVEN BY THE NO FIT FOR PURPOSE LORENZO SOFA I EXPENSIVELY BOUGHT FROM DFS LIMERICK AND IT IS A SHAME. I EXPECTED MORE GIVEN THE DEGREE OF RIGIDITY I ENCOUNTERED OR WITNESSED WITH YOUR SERVICE..
5. IT TOOK ABOUT 8 OR 9 WEEKS TO GET AN UPHOLSTERY CHAP OVER TO ASSESS A SET OF SOFA I BOUGHT. THAT ITSELF IS NOT ACCEPTABLE. IT MEANS AS A CUSTOMER I AM NOT IMPORTANT OR VALUED OR YOU DO NOT APPRECIATE ME AS CUTOMER.
THESE ARE YARD STICKS THAT HAS MADE ME LOST FATE IN DFS AND AND INABILITY TO RESOLVE AN ISSUE IN A WELL AND TIMELY FASHION BY THE MANGER I GALWAY. HE MESSAGED ME SAYING A TECHNICIAN WILL CALL OUT TO MY HOUSE ON ARIL 8. DFS IRELAND IS JOKE.
6. THE MANAGER IN GALWAY DECIDED TO PROCEED TO ORDER A REPLACEMENT COVER FOR THE WORN OUT SOFA SET I BOUGHT LESS THAN 6 MONTHS OF PURCHASE WHEN I CLEARLY TOLD HIM WHAT I WANTED. MY OPINION ON THIS SOFA DID NOT MATTER TO HIM JUST TO ADD. THE ISSUES IS NOT THAT THE FABRIC HAS WORN OUT. DIFFERENT FABRICS WERE USED IN COVERING OF THE SOFA. I HAD SENT PICTURES TO THE MANAGER ON SEVERAL OCASSIONS HE STILL THINKS A REPLACEMENT COVER IS WHAT I NEED. THERE IS NO UNIFORMITY IN THE FABRIC OF THE ENTIRE SOFA. NOT ONLY DOES THE SOFA NEEDS A REPLACEMENT COVER. THE ENTIRE SET
NEEDS REPLACEMENT COVER INCLUDING THE BODY AND THE FRAME.
7 WHEN I TOLD HIM WHAT HAPPENED TO THE 4 SEATER SOFA WILL HAPPEN TO THE OTHER SOFAS HIS RESPONSE WAS THAT "WELL WE DONT KNOW THAT YET". I WAS BAFFLED BY THIS . IT TELLS ME HE DOES NOT KNOW HIS PRODUCTS OR HAVE CONFIDENCE IN DFS PRODUCTS. I KNEW THIS PRODUCT BETTER THAN HIM
8 I DEALT WITH A STAFF IN LIMERICK WHO WAS SO UNEMPATHIC TO A DIFFICULT SITUATION DFS HAS PUT ME IN AND HE LACKED CUSTOMER FOCUS CENTERED APPROACH.
THESE ARE MY THOUGHTS SO FAR ON DFS
VERY DISSAPOINTED WITH DFS
AUGUST 10TH 2023 TO MARCH 2024 AND STILL ONGOING. ISSUE NOT RESOLVE
(8MONTHS).”
“What has happened to customer service and satisfaction, DFS phone line is awful you cant get through to individual shops whoever answers are no help whatsoever DFS deserve to lose custom 😡”
“Don’t buy any sofa from them the warranty you buy from with the piece of paper it’s written on
The company is Gaurdsman look after the warranty DFS sell you the sofas warranty which aren’t worth it”
“Very useless company. After ordering they finance company will onsemd you silly email that you are not qualified. Thanks I did not qualify for the finance after all the bad reviews”
“What went right?. Nothing after purchase. For a start the sofa came from Poland not here. Delayed once then second time, third then forth. Poor apology from customer service. We were lied to and treated disgusting. Was offered a luxury hamper on behalf of the manager at Romford and an appollagy, you guessed it the hamper never materialized neither. Lie after lie after lie. Well done DFS. 30 years of custom. Fish pools next time. Shame on you.”
“As a ex employee I can only recommend that you shop elsewhere
The sales staff are under considerable pressure to up sell & sell extras
Be aware of them selling fabric & leather upgrades, leather & fabric protection, care kits, glides for your floor, footstools, then pushing you to buy dining furniture
There is also pressure on the salesperson to get a charity donation and good feedback when responding to a after sales email”
“I bought a sofa from DFS Spain and recently needed the sofa arm repaired.
For the last 10 weeks due to lack of response by the service Spain/ Web team I have had to contact by email and telephone but the customer service team to escalate/ update my request for repair due to no direct number to Service Spain dept . There promise of 72 hours response does not exist ..”
“AVOID AVOID AVOID! YOU HAVE BEEN WARNED!!!!
Absolutely awful!!! Ordered 2 sofas online cost over £4700. Within 4 months the recliner failed, told it was a motor. Had to wait over 10 weeks for the part and have it replaced.
At the time told DFS advisor not happy with the sofas, she first of all had the audacity to try give me the third degree about the sofas and then said a store manager will call within 72 hours! 72 days later, STILL NO CALL!
Less than 2 months later, the same recliner making a noise and dipped.
RAISED a section 75 and low and behold they've called me! Only to say they gonna do sweet FA, but we'll send a service manager out!
Like leaches when you go instore, but they don't want to know when things go wrong!
Paying for a BESPOKE sofa that has failed within 4 months and uncomfy like hell! All they do is shove the 2 yr manufacturing warranty down your throat!
AVOID AT ALL COSTS!
IF YOU CONSIDER BUYING FROM DFS, YOU MIGHT AS WELL THROW YOUR MONEY DOWN A DRAIN!!!!”
