DHgate.com Reviews

Name: DHgate.com
Rating: 1.35

1.4 Rating 983 Reviews

8 %

of reviewers recommend DHgate.com

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1.4

Based on 983 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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DHgate.com 1 star review on 6th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a bridesmaid dress and was told the color I wanted was unavailable. I chose a another color. As a result, I have been billed for both dresses. I received one, which was very nice, but I still am waiting to be refunded for the second.”

Helpful Report

Posted 6 years ago

“The seller waited 2 weeks to ship and the item got stuck in customs for several additional days because it was missing a invoice processing slip. I asked for that and the seller promised to send and I still have not recieved. How it shipped to another country without a customs invoice is beyond me. There is no way that this all makes sense. Dhgate is bad for business.”

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Posted 6 years ago

“I hate this website. I brought for more than 400$ of dresses. I never got them. The customer service are playing. The sellers stole my money. They do not want to pay me back. Please guys stay AWAY from those People. Its a Scam. I would like to give them more than 1 star if I could, because they do not deserve it”

Helpful Report

Posted 6 years ago

“I ordered a dress that was to be delivered on October 4th and no delivery to date.”

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Posted 6 years ago

“I was ordering a mother of the bride dress from this website. I placed my order at least 2 months before the wedding. While I did receive my dress, it was so late arriving I wasn’t able to wear it for the wedding. I tried to cancel my order 3 weeks prior to shipping and it would not let me cancel. When the dress did arrive I tried to return it for a refund, but the website was sooo confusing and complicated, I could not get past all their requirements to process a refund. I couldn’t even post a review on their website. Will never buy from them again. I should have known better.”

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Posted 6 years ago

“I'm so glad I read reviews before ordering it seem fishy since the dresses looked really nice on the picture and for really cheap . Thanks for the reviews”

Helpful Report

Posted 6 years ago

“Be aware of the Seller named “ DRESSTOP” in DHgate. They didn’t even send me item, so I disputed it for full refund. I ordered 2 weeks ago a item. Other item from other company in DHgate already has arrived. But “DRESSTOP” shop even didn’t not shipping info. Because they didn’t send any to me. DRESSTOP requested me to change item not described, but I refused it, because If I change item not described means, I receive item, but I haven’t received any item from them. They’ve got so angry that I didn’t change it what they want and threatened me not going to full refund and don’t need to full refund. They called me FUC* and go to Hel* and talk about my mother’s belly? I wish I can upload chatting with DRESSTOP. Never buy feom this Seller and be careful!! Do not waste your money and time. I haven’t my money back yet.”

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Posted 6 years ago

“This site is full of theives! Dont waste your money. Products NEVER COME...”

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Posted 6 years ago

“If I could pick 0 stars I surely would. It literally takes 2 months to recieve anything you order. Ridiculous. By the time you get clothes or shoes, they are well played out. DEFINITELY NOT WORTH A 2 MONTH WAIT. This site sucks bad. Dont waste your time and money!”

Helpful Report

Posted 6 years ago

“Ordered a watch which was never scanned into their postal authority and never received by me. After a month & a half and numerous messages to DHGate they said I need to request a refund and cancel the order which I did and they said a refund would be made. NO REFUND YET. If your going to order anything from CHINA go ALI EXPRESS. Your chance of receiving your item is much greater then this worthless company.”

Helpful Report

Posted 6 years ago

“DO NOT ORDER FROM THIS COMPANY!!! I ORDERED A MOTHER-OF-THE-BRIDE DRESS BACK IN APRIL 2018. IT DIDN'T FIT AND I SENT IT BACK AT MY OWN EXPENSE. THE WEDDING CAME AND WENT (WEARING A MUCH NICER DRESS) AND I HAVE REPEATEDLY (OVER THE LAST SIX MONTHS!) REQUESTED MY REFUND. I SPENT-AND LOST-OVER $132.00 INCLUDING A RETURN PRICE OF $23.50 WHICH I HAD TO PAY FOR MYSELF. THEY GAVE ME EXCUSES SUCH AS..."THE RETURN MACHINE IS BROKEN!" THIS IS A DISHONEST COMPANY!!! I WAITED OVER SIX (6) MONTHS FOR MY REFUND FOR THE DRESS. DO NO ORDER FROM THIS COMPANY! DO NOT ORDER FROM DHGATE.COM!!!”

Helpful Report

Posted 6 years ago

“SELLER SENT ME DEATH THREATS DIAGNOSED WITH UVEITIS CAUSED BY TOXIC MAKEUP FROM DHGATE ORDER 374286999 BEWARE OF THE SELLER "CHINESEBILLIONAIRE" I ordered a batch of makeup palettes from him and they were nothing like they were in the photos. When they arrived, the eyeshadows were different colors - AND every palette reeked of TOXIC fumes. I could not even keep them in my room. HE WOULD NOT HELP ME AND MOCKED ME - SAYING IT WAS MY OWN FAULT AND THAT MY REVIEW DIFFERED FROM OTHERS. UPDATE: AFTER HANDLING THESE PALETTES, I HAVE CONTRACTED UVEITIS. The doctors informed me that this was caused by "Toxic exposure, such as to pesticides and acids used in manufacturing processes." The seller himself messaged me saying "I am giving you this refund for your MEDICAL EXPENSES, "so you can go to the hospital and GET SURGERY" This was a premeditated attack. The seller knowingly poisoned me, denied it while threatening me consistently, telling me to "go die" and then ended the message by saying "I'm refunding you so you can go to the hospital." He sent me death threats. THIS SELLER NEEDS TO BE BANNED OR ELSE I have grounds for a lawsuit. I have the potential to GO BLIND from this makeup and I have proof that he said this money was for my hospital fees. DHGate - He needs to be banned immediately. If I ever see him on this app again, I will file a lawsuit sharing that you protect sellers WHO POISON CUSTOMERS and SEND THEM DEATH THREATS.”

Helpful Report

Posted 6 years ago

“Seller jiutianzhengmang DO not orders, purse is so cheap and damages, I try to return but not respond and blocked everything I can’t money back, even my complaint DHgate gave to him money, after I can’t see him anywhere, this is frist I ordered see how this company so I can order more, but I am really disappointed how DHgate doing only care about seller not buyers, I still have a two more coming from other seller, I know than is going to cheap looking too, after I get this I am going to delete all this company”

Helpful Report

Posted 6 years ago

“BEEN WAITING 60 DAYS HASNT EVEN BEEN SHIPPED YET BUT HADNO PROBLEM TAKING MONEY”

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Posted 6 years ago

“Every time I attempt to log on. The website says “network anomaly”. I don’t know if the website is fraudulent or not?”

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Posted 6 years ago

“Dhgate does not care about the customer. They always side with the seller. There are a few good sellers but the bad outweighs the good!!! Buyer beware!!! Dhgate allows their seller to extort their customers. I gave proof the seller said he would replace my bad items as long as I placed another order!!! I would say in the US that is a form of extortion which is illegal!!! Again BUYER BEWARE!!!”

Helpful Report

Posted 6 years ago

“I bought from a well rated seller flame electronics. They stole my money and delivered no goods. It been going on for a month now. I have supplied dhgate with a screenshot from bank with deduction as they requested. They do nothing everytime. Complete SCAM so much hassle I now have ny bank envolved”

Helpful Report

Posted 6 years ago

“Up until I received my order, my experience with DHG was positive. Customer service reps were responsive and I received AN ORDER -- not what I ordered -- in a timely fashion. I ordered a beautiful gown to wear to a formal work-related event; what I received is what they wanted me to have. The gown that I received was nothing like what I ordered. When I notified the service rep, she said the gown came from the factory, so she was not sure what I received and asked that I submit pix. I informed customer service several times that I wished to return the gown because it was not what I ordered, but she refused to provide instructions on returns. Instead, I was given the runaround. I was asked to upload photos of the gown, which I did; however, the service rep continued to tell me that she did not receive the pix. Very frustrating, to say the least! At this point, I know I am stuck with this gown, unless I decide to sell it. It's just saddening that you spend hard-earned money on a item and what you receive is not what you ordered! I am DONE with DHG! This company is in China, making holding them accountable for shoddy business nearly impossible. I've read reviews on how low DHG's prices are, but remember, you get what you pay for! You may not pay out the monetarily, but you will pay!”

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Posted 6 years ago

“Purchased an item and DID NOT receive it!!!! It is a SCAM!!!!”

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Posted 6 years ago

“Read these reviews before ordering!!!! Ordered a picture from this website. Received the wrong picture. Took 3 months and a call to a friend in China to get the correct one sent as communication to and from the seller was slow. Main down fall is that the website has picture upload issues. I reduced sizes below the 1mb allowable cap in .JPG format but always receive an error. I wish I read these reviews first before ordering.”

Helpful Report

Posted 6 years ago

DHgate.com is rated 1.4 based on 983 reviews