DHgate.com Reviews

Name: DHgate.com
Rating: 1.35

1.4 Rating 983 Reviews

8 %

of reviewers recommend DHgate.com

Company Reviews

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Metrics

1.4

Based on 983 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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DHgate.com 1 star review on 6th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My wife ordered cosmetics and they took a month to get and they were fakes. DH Gate has no customer service phone and the process to return them is impossible. You have to provide photos and a statement from the manufacturer they are fake. The company provides a platform for this kind of behavior.”

Helpful Report

Posted 5 years ago

“Wow what a bunch of scammers! DH Gate offers me coupons expires in days I place order coupon never deducted when sent to my CC company charged full price! Contacted DH Gate customer service says oh sorry too bad use coupon on next order! Now really what scammers offer coupon do not honor then ask buyer who DH Gate just screwed out of $6 usd to place another order! MY God I hope no one else falls for this! I placed an order every week and this is how they treat a good customer by ripping them off! So Sad! Plenty of other China Wholesalers!”

Helpful Report

Posted 5 years ago

“I received 5/13/19 the WORST wig. I paid $138 which included an extra amount for increase density from 130d to 150d. It wasn't provided. TRACKS were down with hair attached, the cap size and color was incorrect. I contacted Dhgate and the seller An-amer IMMEDIATELY. Neither returned email or messages on the website. THIS WIG WAS FOR MY DAUGHTER'S GRADUATION - age 14. I am a first time customer of Dhgate and never have been cheated and deceived purchasing wigs online until now.”

Helpful Report

Posted 5 years ago

“There is not enough time to return items. Most of the third party distributors have a 30-day window but they have 7. That is not enough time for anyone who works and or has children to make a decision.”

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Posted 5 years ago

“I spent over $100 on seeds and now they coming out. Those are not flowers that a pay for and regular weeds that I have free in my garden. It's so not easy to get money back from them! Do not use this website!!!!”

Helpful Report

Posted 5 years ago

“Their ad says: New Golf irons HONMA S-06 4 star irons clubs 4-11.Aw,Sw Golf clubs Graphite Golf shaft R or S flex Free shippingTime Limited Sale12% OFF,18 days left! US $362.08 Impossible price because this is what they sell for Real price for these clubs> HONMA BERES IS-06 4-STAR 6-11 IRON SET SALE PRICE7680.00 $7,680.00”

Helpful Report

Posted 5 years ago

“DO NOT purchase products from this dealer because you will be scammed. If you have to return an item that was delivered as NOT WORKING, the return costs will be at your expense and you may also have difficulty getting a refund for the item that DOESN'T WORK. Stay away from this scam site.”

Helpful Report

Posted 5 years ago

“Ordered 2 football jerseys. They came in less time than I was told. They are awesome looking. Very happy. Just ordered more.”

Helpful Report

Posted 5 years ago

“Your service is absolutely horrible. What a nightmare. I have ensured that I have posted on every possible review site and gave you a thumbs down. The only good experience was your online customer service reps. security@dhgate.com and the credit card department is extremely incompetant at their jobs. So unfortunate as I have a large social media presence, and planned to make a long term relationship with you.”

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Posted 5 years ago

“Dhgate is well worth the price time and wait for items ordered”

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Posted 5 years ago

“Buyer beware!!!! I ordered a custom made outfit with the exact measurements to my size. It came and the top and jacket were 5 inches too small!!! They told me to send it back for a refund at MY expense which would have cost me over $50! NEVER order from y this company!!!”

Helpful Report

Posted 5 years ago

“Do not buy from this company they are the worse! Buyer be ware!!!!”

Helpful Report

Posted 5 years ago

“I BOUGHT A HAIR DRYER FROM DHGATE AND WHEN I WENT TO REGISTER THE WARRANTY WITH DYSON THEY TOLD ME THAT IT WAS A COUNTERFEIT PRODUCT. I FILED A DISPUTE WITH DHGATE AND THEY SAID THEY WOULD REFUND MY MONEY AND RETURN POSTAGE IF I RETURNED THE ITEM. RETURN POSTAGE WAS $71 WHICH THEY REFUSE TO REFUND PER OUR AGREEMENT. I WAS TOLD I SHOULD HAVE LIED TO CUSTOMS AND SAID IT WAS ONLY WORTH $20 TO SAVE THEM CUSTOM FEES. I WOULD NOT DO THAT. I RECEIVED THE ITEM COST BACK BY DISPUTING THE CC CHARGE BUT STILL WAIT FOR THE RETURN SHIPPING CHARGE.”

Helpful Report

Posted 5 years ago

“They are the worst company to deal with. Stay away from them, their buyer protection policy is worthless. They will not address your issues. They will always side with the seller. We received a defective product straight out of the box. The best they offered was a partial refund. I did not accept and wanted to return the item either for replacement or warranty but they did not accept. There are better sites than this. I regret not checking reviews first.”

Helpful Report

Posted 5 years ago

“DO NOT BUY PRODUCTS FROM THE SITE OF DHGATE.COM. I had purchased 2 watches that did NOT WORK. After contacting the DHgate sellers, I sent back the 2 watches and the agreements were that they would also refund me the return postage cost amounting to $ 51.00. I am still waiting for the refund of postage return costs and I will certainly never get them because the DHgate Customer Service Center told me that I had agreed with the sellers that the return costs would be my responsibility (nothing more wrong) . DO NOT BUY PRODUCTS ABSOLUTELY from the DHgate.com website because if the products were NOT WORKING or DAMAGED or simply they were not of the size you expected you will have to pay the restitution costs with enormous disadvantage. Stay away from this site because they are scammers. It is my friendly advice. Sergio Tesio”

Helpful Report

Posted 5 years ago

“I must have visited the site and all of a sudden I received an alert from my credit card company that they were trying to charge $308.09 to my charge. Never bought anything & I don’t know where they got my credit card information. Definitely a shady company be careful. I would have given them a -5 if I could. I have locked my credit cards & have to go in & physically unlock to use them. Them lock them again. Consider this a warning.”

Helpful Report

Posted 5 years ago

“horrible customer service. i received a defective product and returned it. Provided proof to seller and reps but they don't care that the package is lost. Now the burden is on USPS because they lost it. when they told me to use USPS and the cheapest shipping method which does not include tracking information. btw- its been well over a month.”

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Posted 5 years ago

“Pathetic service pathetic seller moreover will never going to reorder”

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Posted 5 years ago

“Purchases item from sunnybridal01. Inferior product returned via their instructions no refund received no emails responded to”

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Posted 5 years ago

“Total scam! This company is pure fraud. Don't purchase anything from this site. You will not receive it and you will have no recourse or assistance.”

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Posted 5 years ago

DHgate.com is rated 1.4 based on 983 reviews