DHgate.com Reviews

Name: DHgate.com
Rating: 1.35

1.4 Rating 983 Reviews

8 %

of reviewers recommend DHgate.com

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1.4

Based on 983 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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DHgate.com 1 star review on 6th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Don’t do it!!! I mail order all the time and this was my worst experience so I felt I needed to write a review. First, the shoes sent to me were the wrong size. Ok. When I tried to return them I spent 5 hours on online chat and no one could help me. They wanted photo evidence, pictures of everything, which even the IT guy at my hospital couldn’t figure out how to upload onto their complaint form. I spent 4 days asking if they had another option, maybe an a website address I could upload the photos to, no was the answer. Most ridiculous customer service ever. Now I have to keep $75 shoes I can’t wear. Worst service ever”

Helpful Report

Posted 5 years ago

“Tried to make a purchase, but their credit card system would not process. They wanted me to send them a copy of the front and back on my card, less a few numbers. I declined. I requested that my account be cancelled and deleted, and have been emailing their manager and safety department for weeks. Have not even received a response. Used their chat, also. Useless. Worst customer service and response I have ever seen.”

Helpful Report

Posted 5 years ago

“DO NOT PROVIDE SENSITIVE CREDIT CARD INFO TO THEM! When you make a purchase, unless you somehow know that you have to verify the payment method they will just take your money then cancel your order and you have to pray to get a refund. Otherwise, if you want to verify your payment method, you need to provide them a photo of your credit card (front and back). According to them, you are allowed to block out the first 6 and last 4 digits of your card. Don't be fooled, they are absolute fraudsters! The first 6 and last 4 digits are not considered sensitive information (though you shouldn't really be sharing any digits if I were you). It is the digits DHgate are asking you to unmask along with the expiry date which are extremely risky to share! Also go ahead and click their PCI compliance certificate on their homepage. It is a dead link! DHgate is an absolutely disgusting company and I am surprised people are constantly getting fooled by them in regards to sharing their credit card information.”

Helpful Report

Posted 5 years ago

“Seller was dishonest and advised dress would make it before 4/20 but after I paid changed tone saying that they will not meet these expectations. I do have copies of the conversation before and after I ordered the dress. Bestdeals is unprofessional and acted like it was my fault. Took my money knowing they couldn't meet the expectations. Additionally, they also advertised a certain date that I have pictures of knowing this information was not true. Baby prom ruined.Refund requested but given a hard time still nothing. Filed a Better Business Bureau complaint. very sad that you guys operate this way.DH GATE HAS FRAUD SITES. Seller is a fraud!!SHIPPED AFTER DEADLINE AND DRESS WAS DEFECTIVE AND NOT AS PICTURED. Totally different material. Cost me $50 dollars to return and they lied like they were refunding shipping. I will be happy to email anyone that is looking to order from them the video showing defective and lies .Dnt waste Money like I did.Please review pictures.”

Helpful Report

Posted 5 years ago

“I purchased a bridesmaid dress that was falsely advertised. After post my negative review of the item i was contacted by the seller via messenger and cellphone asking me to remove my review for a refund of the total cost of the dress plus an additional $30. After i explain my alterations is costing more then the dress and shipment. My review had pictures as well. Needless to say i have not received a refund and DHgate will not let me post my review. Buyer beware this a cheap clothing website so you pretty much get what you pay for....Go to a local or reputable clothing store for these item. Cheap and affordable isn’t always so affordable”

Helpful Report

Posted 5 years ago

“I'm missing part of my order. The seller is in China and refuses to make this right. It's virtually impossible to get in touch with someone directly through dhgate to help resolve this. I'll chalk this up to an expensive lesson and never buy from this site again.”

Helpful Report

Posted 5 years ago

“NO STARS!! HORRIBLE!!!!!! i got a dress with custome sizing... i received it last week and it is a DISTASTER! arm holes are tight, there is cups for where your boobs sit and they are between my neck and breasts, supposed to be a normal waistline and it is right under my boobs. supposed to be a tea length (shin area) and it touches the floor. i complained and they told me to pay to have it altered locally i demanded a refund and they want me to pay to ship it back. DONT BUY FROM THEM!”

Helpful Report

Posted 5 years ago

“Very bad dealer. They are scammers. If you receive products that DO NOT WORK then you must return them at your expense. Stay away from this site because they will cheat you too. I can't understand how anyone managed to give him 5 stars. Probably they are very, very lucky customers. Not recommended !!! Sergio Tesio ”

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Posted 5 years ago

“I had a custom made Mother of the bride dress made and it came out PERFECT!! Great communication and customer service.”

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Posted 5 years ago

“Absolutely unsatisfied with Customer Service, not even sure if i will ever receive what i paid for ...... buyer protection is just a scam, seller dont reply, customer services just keep asking to wait. Not making a single transaction with ANY CHINESE EVER!!!!”

Helpful Report

Posted 5 years ago

“Worst experience I have ever had with an online retailer. Staff are completely incompetent and give inaccurate misleading information. I purchased a pair of trainers which came in an incorrect size. I have been trying to get a replacement or a refund for 4 months. Customer service just "file a report". They must have filed the same report 20 times as absolutely no action was taken to help me in any way! I have spent the last 2 months trying to close my account, which again no effort has been made by DHgate's incompetent staff to delete my account. I am currently seeking legal action to get my account closed.”

Helpful Report

Posted 5 years ago

“Purchased a dress for my nieces prom and when I tell you it looked as if my little nephew made it.... it was horrible.... the dress was NOTHING to the liking of the pic... they put up luxurious items as if that’s the item you will receive but when you actually receive it, it’s literally horrendous.... my niece was totally disgusted and so was I because this was her senior prom and to get it a week prior to her actual prom date and not be at allllll to what we expected was an extreme disappointment. I wish I would’ve read the reviews on here first. But seeing all theseeee bad reviews, they should closed down services of this company. Complete fraud and fake...”

Helpful Report

Posted 5 years ago

“My grandson ordered an item for a mother's day gift which never arrived, but said it was delivered. A request was made resend the item or a refund. All I got was a runaround (see below). This place is a fraud and will swindle you out of your money. Charles Proctor 2019-05-14 06:47 my package says it was deliverd but not here Charles Proctor 2019-05-14 06:47 please contact as soon as you can thank you Charles Proctor 2019-05-14 07:16 Share: Files: 2019051316... Charles Proctor 2019-05-14 07:17 package is no where to be found cheap_nk_shoes 2019-05-14 09:14 Your item was delivered at the front door or porch at 9:02 am on May 13, 2019 in VENTURA, CA 93004. cheap_nk_shoes 2019-05-14 09:14 hi friend,your package information showed it had been received , Please go to your front door, hallway or email and your neighbor to check if your package is there. If not, please contact the post office and ask them where to put your package. Charles Proctor 2019-05-15 06:27 okay thanks but i think it was stolen Charles Proctor 2019-05-15 06:42 i want a refund cheap_nk_shoes 2019-05-15 09:07 hi friend, If your package is really stolen, you have the right to let the post office compensate you for the loss. Because I paid the postage, they are obliged to deliver the package safely to you. Charles Proctor 2019-05-15 12:02 I do not know if it was stolen, it just was not delivered, please reship it or refund my payment cheap_nk_shoes 2019-05-15 14:52 please contact the post office and ask them where to put your package. Charles Proctor 2019-05-16 03:04 I contacted the USPS and was told the only one that can file a claim is the person that paid the postage, so you need to file the claim and reship my order or give me a refund. Thank you cheap_nk_shoes 2019-05-16 09:09 hi friend, if really as you said package is stolen, you and me all lost the package, and i also lost the first postage , so what about you pay some postage , i can reship one new shoes to you , ok? Charles Proctor 2019-05-17 03:57 I have no knowledge of why the package was not delivered. It is your responsibility to have my order delivered. cheap_nk_shoes 2019-05-17 09:16 hi friend, i pay the postage, The post office is responsible for delivering the package safely to you.Now the package is lost, this is completely the fault of the post office.This is a loss for you and me.so i suggest that you pay some postage , i can reship one new shoes to you,i really want to fix this issue, please understand Charles Proctor 2019-05-19 05:29 I have told you what the post office said that only the person that paid for the the postage can file a claim and if you do not what to reship my order then refund the payment. cheap_nk_shoes 2019-05-19 08:56 i shipped shoes to you , and package information showed it had been received, if the package is lost, This is not my responsibilityok Charles Proctor 2019-05-20 22:10 NOT OK”

Helpful Report

Posted 5 years ago

“Bought flower stands for our wedding. They took 10 weeks to arrive, instead of the 3-4 advertised. The stands were dented, bent, and scratched beyond repair. They were also mustard colored instead of gold. After 3 weeks of arguing through 28 broken-English messages, 35 photos, and 3 videos we got half our money back. Stay far away. This site is a scam”

Helpful Report

Posted 5 years ago

“There is serious false advertisement with their listings. Customer service gives you the run around when you want to receive a refund. They had me take photos, videos and send emails. They do this because they want you to miss the refund time frame. You are left with an unwanted purchase and they can care less because they are based in China.”

Helpful Report

Posted 5 years ago

“Item was never received and no communication and I can’t get a refund without a photo. How can I take a photo of something that was never received”

Helpful Report

Posted 5 years ago

“They took my money. Sent nothing and told me the system closed my order so they couldn’t retrieve it. They already gave my money to the seller and they could not reach them. They also sent me a pair of socks instead of the shoes I ordered. In my opinion, They are counting on customers to give up and not try to dispute. They never returned my money and I never received my shoes. It’s a rip-off. They stole my money. ZERO customer service”

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Posted 5 years ago

“I ordered the LV purse, outside was damage from the fold but it’s okay still have LV logo. , inside was a joke the fabric say Gucci. I try to message the seller and make many attempts nothing, no return/money back what so ever”

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Posted 5 years ago

“The suit was not properly sown when I asked to return the item they refused to accept the outfit and they refused to give me my money I am disappointed with the lack of integrity and professional follow through on botched sales. The least they can do is return my money. I am very disappointed with the experience I have had with dhgate in fact I feel as if I've been robbed”

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Posted 5 years ago

“it works... the idiot complaing about boohoo impossible price 7grand golf clubs selling for 350usd - wake up they aren't real but look the same you total, blooming druga- hence the price.”

Helpful Report

Posted 5 years ago

DHgate.com is rated 1.4 based on 983 reviews