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DHgate.com Reviews

1.4 Rating 984 Reviews
8 %
of reviewers recommend DHgate.com
1.4
Based on 984 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 21%
Accurate And Undamaged Orders
Greater than 68%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

Write Your review

DHgate.com 1 star review on 6th October 2024
Angelina Slover
DHgate.com 1 star review on 1st January 2024
Anonymous
DHgate.com 1 star review on 26th October 2023
Jordan
DHgate.com 1 star review on 26th October 2023
Jordan
DHgate.com 1 star review on 7th November 2022
Saraj
DHgate.com 1 star review on 9th October 2022
Kcathey33
DHgate.com 1 star review on 1st August 2022
Dawn Maguire
61
Anonymous
Anonymous  // 01/01/2019
when im trying to refund my money it wont let and my package never got in the mail
Helpful Report
Posted 5 years ago
I bought a dress from amartdress NEVER AGAIN! no refund my prom is soon and i never got the dress! bad communication no refund - _ - DONT TRUST THEM! DONT BUY FROM THEM!
Helpful Report
Posted 5 years ago
This place is a huge fraud. I never received the item I bought and I never received a refund!!! Don’t shop unless you want to donate your money for nothing!!
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Posted 5 years ago
They need to improve their customer service; which is an online chat. They never solve the problem. I went through a bitter experience with the unfriendly safety center department. They hold my money for weeks. They asked me for wild information that my bank doesn’t t issue. They almost never answered my emails. There was no one to talk on the phone. I have a very bitter experience. Att: Bernardo Campusano
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Posted 5 years ago
Ordered a dress for my wife. Seller asked,in very poor English,if I needed to change anything. I stated that I did,but order arrived without the changes being made. Now stuck with a dress she can't wear. DHgate.com resolution procedure very convoluted and unhelpful.Gave up eventually. Avoid this company.
Helpful Report
Posted 5 years ago
They charged me 2 times for one item that was made terribly. Absolutely awlful. Wedding disaster. Do not order. The dresses look nice but are so far from what you see. Total junk.
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Posted 5 years ago
Do not order. Terrible in every way possible. Ordered 2 wedding dresses. 400 dollars later I had 2 dresses that are so big they can't be fixed. Absolutely a disaster. Look elsewhere
Helpful Report
Posted 5 years ago
Please dont order on dhgate. I am planning my wedding and have been looking for a source to order some artificial flowers. I watched some youtubers and they ordered their flowers from dhgate. After a long hesitance, I decided to order from them. My first order was such a disappointment. I order hydrangea flower heads in burgundy color. The order took a month to arrive. It was packed in a yellow box and all the flowers heads were packed tightly and squeezed in a small box. The worse thing is that the color was so off. I ordered burgundy color, even on the post the color looks burgundy. However my flowers look straight up purple violet. I contacted the seller and it took them 2 days to reply. I wanted to leave a feedback so that everyone else aware of it but I can not find that option anywhere. please be aware!!!
Helpful Report
Posted 5 years ago
Very bed seller still money
Helpful Report
Posted 5 years ago
This is the worst page. Do not use it - if you want to get your money stolen use this page. My wife and I bought a dress for our daughter B-Day and we never got what we bought- We contacted DH.Gate and they helped the seller and not us- they extended the shipping date deadline because we had requested a refund - Shipping deadline was March.27 but because we did a refund request they extended the shipping deadline until April 2nd. they said we could not get a refund until the shipping deadline had expired- which they extended to give more time to the seller. Very dishonest don't use this page - you will lose your money trust me. dont do it don't use it - very very bad service - they take your money away and you cant do anything about it -
Helpful Report
Posted 5 years ago
Do not order from this site ! I had a terrible experience. They have no client service, no response, incredibly difficult to have a dialogue, Robot runs the service. They have no "phone". Net net, I tried to order several times, they asked for credit card verification (which is truly personal data that should not be required). Regardless, I gave them the data they asked, which is my billing statement (as it is one of the choices) , and after 5 days instead of 24 hrs, they came back and said still need more data even though I gave them billing statement. They are nightmare to work with when it comes to customer service. I spent 10 hrs back and forth, and yet I could not place an order
Helpful Report
Posted 5 years ago
Ordered two items and one does not work .contacted the seller and after some time got an answer that says 'send it back ''.I was only looking for a 1/2 refund and now they want me to pat shipping looks like they will try anything to stop from giving the refunds1
Helpful Report
Posted 5 years ago
I bought a tenor sax and it was a fake.The pictures were the only thing real and you can never get to customer service. Why doesn't the us government allow this misrepresentation.?
Helpful Report
Posted 5 years ago
I did not receive item that I purchased from seller. Contacted dhgate and still was not refunded my money. Over $200 gone. I'm very dissatisfied and disappointed with them. Terrible company and I recommend people to stay away from them if they dont want to be robbed without a gun. Bad business. VERY bad business
Helpful Report
Posted 5 years ago
I ordered a Dyson Hairdryer & paid $209.00. It arrived looking nice, but only heated to 170 degrees. I know this because I bought an Infrared Thermometer to prove my case of it not working correctly. Also, when you switched it to setting 3, it is supposed to get hotter, but instead it turned the air cooler. I did everything they asked. Sending in pictures and a video using the thermometer to show it only heating to 170 degrees when a less expensive Chi hairdryer heated to 360 degrees. I still have not been able to talk to a person after at least 30 emails. The seller offered a discount of $40, but what good is that if the hair dryer doesn't work or dry my hair. Don't learn the hard way like I did. Avoid DHGate no matter how sweet the deal seems. You'll be sorry if you do!
Helpful Report
Posted 5 years ago
The wedding dress I ordered was nothing like the dress they advertised!! I’m having the hardest time received a full refund or even a reasonable refund since I will never be able to wear the dress nor will anyone else. I ordered from the seller “Toprated”.
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Posted 5 years ago
This company is such a scam! DO NOT ORDER FROM THEM! I bought a really nice gown so it seemed from the pictures. When it arrived it looked like it was poor quality, definitely "made in China". It costed more than $100 including shipping and they would not take it back after I complained about how the picture didn't even look like the dress I got. They gave me the run around to this day. Save yourself the headache and your money. These guys are scammers with very poor customer service. Once they have your money, they won't care about any complaints you have make the poor quality of their products.
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Posted 5 years ago
Completely worthless products that DONT WORK and impossible to get a refund. Shop elsewhere.
Helpful Report
Posted 5 years ago
FACILITATORS OF FRAUD. AVOID DHGATE! To cut a long story short, I ordered 3 items on January 7th. I was supplied with a fake tracking number and nothing was sent. I raised a dispute about this and the seller supplied me a new tracking number. Two months later I receive one totally worthless, defective, item totally different from that which I ordered. Obviously, I flagged this up with DHGate immediately and suplied plenty of evidence of the package and its contents. However they then demand I supply images of the item I received on a weighing scale (I do not own one), to complete the evidence. As a result I cannot receive my money back. It is blatantly obvious what this seller has done, yet DHGate are happy to be see customers be defrauded. They seem to make it as difficult as possible for you to get the money back which is rightfully yours. I'm now being forced to go through the chargeback process with my credit card company, wasting a lot more of my time. In summary, their customer service is extremly poor and their site is full of fraudsters. Do not waste your money here, you will regret it.
Helpful Report
Posted 5 years ago
3 unauthorized charges to this website. Robot customer service. Total fake site ripping off people
Helpful Report
Posted 5 years ago
DHgate.com is rated 1.4 based on 984 reviews