DHgate.com Reviews

Name: DHgate.com
Rating: 1.35

1.4 Rating 984 Reviews

8 %

of reviewers recommend DHgate.com

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Metrics

1.4

Based on 984 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I wasn't provided full refund for a counterfeit very low quality item and dispute was closed without proper mediation and no communication with me, I was absolutely ignored for several days and I keep being ignored. They literally do not reply on emails and leave your messages on read on Facebook. Support doesn't speak English either. Sending my money to seller that sent me a counterfeit item is a scam, selling counterfeit is illegal and Dhgate acting this way is supporting illegal activity. I will report this in all instances possible.”

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Posted 5 years ago

“This place is a scam you order from them the product does not look as you see it on the internet they just send you whatever they want to send you six sizes too small I was told after they got my money it was Asian size I'm not Asian”

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Posted 5 years ago

“Dhgate sucks I spent $219 on a wedding dress that did not come as described the sizes was four sizes too small because I was told it Asian sizes no one has ever told me that before now I've been trying to reach them for over two weeks and I keep being told there's no contact number and that the main office will get back to me I don't want anyone to get back to me I want my money back”

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Posted 5 years ago

“DHgate is a scam I have 4 charges on my credit card for over 5k and I’m getting no items I’m now disputing this with my bank. Stay away from this site they are not credible at all.”

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Posted 5 years ago

“I strongly advice people to do not purchase anything from DHgates the reason I have said that is I order clothes and never delivered more than 3 months and when I contact them they said they delivered it which they did not so please people don't purchase from DHgate it's scam website”

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Posted 5 years ago

“I ordered 2 items of which I never received but I was out of town . I received something else and they sent 5 low quality lingerie.I wasn’t able to respond in 5 days that they sent the wrong item . I have been trying to log in multiple times to try to contact the seller . I already requested a stop payment through my charge card company. This company looks like a scam and suspect they have scammed a it of people. I will never order anything from this company. The most frustrating experience”

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Posted 5 years ago

“Dhgate is a scam site. I ordered two motors from China that never came. Everytime you call, it tells to call back during standard bei jing hours. Is just a recording that won't let you speak with anyone.”

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Posted 5 years ago

“Hi my jamè is Terry Sumter i order 2 dari Brown Louis Vuitton long dress that was 2 x for both sizes and i paid from my debit credit card in October 2019 i have not received it yet at my adress 61 Norman Street Apt B Charleston,SC 29403 can yôu call me 843 735-1656 or yôu could send me a email to let me know when i would be getting my 2 Louis Luvitton long dress it is the dark Brown LV dress with The Lady that has a belt around her Louis Luvitton dark long dress.”

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Posted 5 years ago

“I ordered 3 watches from dhgate 2 came and the last one didn't. Sent them e mails no response. Never deal with them again. And would advise nobody else to either. They are not reliable.”

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Posted 5 years ago

“I used to love DHGate for buying jerseys (still love the jerseys I have, but had a bad experience last time so won't shop there again). I recently ordered 100 pieces of polaroid film, which the seller very clearly marketed as 100 boxes of film. I paid $74 and only received 5 boxes, because the seller claims 1 'piece' is one literal sheet of film. All the pictures on the product listing showed a box of film, and the title of the item just said Instax mini polaroid film. The only way to see that 1 piece = 1 sheet of film was if you downloaded the app and scrolled all the way through the fine print. Of course this was intentionally misleading, so I asked for a refund. The seller refused, and I requested DHGate mediation, and not shockingly they took the side of the seller. Pretty much I was told that if I had looked around better I would have known that I was only buying 5 boxes, so this is all apparently my fault. So I got no money back, and paid way more for a few boxes of film than I would have at literally any other store- not to mention that it took 2 months to ship, so by now it is too late for me to dispute the charge with my bank. I'm not usually one to leave bad reviews, but I'm really disappointed in how DHGate handled this situation and they have lost a loyal customer.”

Helpful Report

Posted 5 years ago

“Never order from this website. I made an error and contacted them within 10 hours of my order and nobody contacted me to rectify the issue. The order wasn’t even in awaiting shipment and so I tried to cancel my order. As soon as I did the order went to awaiting shipment. Then immediately to your order has been shipped. I received shipping tracking orders that do not ven work. Total scam.”

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Posted 5 years ago

“I recently order some items, they promised me to deliver my package 3-9 Business days, unfortunately it's been 3 week I didn't get nothing. I emailed the seller and even DHgate representative called Amanda. Nothings has been done. What they say on the website is trap... Guys take your business somewhere else. Dont get trapped like I did.”

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Posted 5 years ago

“It’s fraud I paid for my item Four weeks ago still waiting for delivery DONT trust this company”

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Posted 5 years ago

“Like most buyers who wrote a review, I also received a tracking number that said package delivered to an address thousands of miles away. How the heck did they get my address wrong in the first place. Filing a dispute was a joke. I had to wait an additional 7 days before any action was taken because the seller was given time to respond to my dispute. There are so many scam shops that are set up on DHgate. My theory is they DHgate is probably the owners of these shops that offer products at a lower price than other shops selling similar items. Buyers are lured into purchasing products that carry fake tracking numbers. Disputes and resolutions take upwards of many weeks depending on the terms of agreements. In the meantime DHgate is holding on to the buyer's money because evidently they do not release funds to the seller until buyer has confirmed and receipt and satisfaction with products. So during this time that DHgate is holding on to your money, they are probably investing that money in something else and is making a profit. So to me this is all a HUGE scam. Just stay away from this site. Their items are all counterfeit anyways so quality is always questionable.”

Helpful Report

Posted 5 years ago

“If I could give 0 I would. It’s a scam, stay away and pay a higher price elsewhere. The low prices are for falsified items. So mad”

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Posted 5 years ago

“I agree with most of the reviews that it is a scam. I ordered 2 item from 2 different sellers and have not received ether items. You just get the run around trying to track down or dispute or refund. Looks like I’m out $276.21 I will continue with Federal Trade Commission, and with Apple App to get DHGate removed. I don’t recommend buying anything from China, it’s just not worth getting ripped off!”

Helpful Report

Posted 5 years ago

“Do not use this website!!! Probably I will never know if the tracking number given to me by the seller was fake (it belongs to someone else) or my order was in fact, delivered to the wrong place. (1,000 miles away from my address). When you try to open a dispute, such as "Item not received" or "Invalid Tracking Number" you cannot open a dispute because "the seller's delivered estimate time 2019-12-02" please be patient...."however, the USPS site says today - November 7th - "Item DELIVERED".. The customer support is a JOKE with those useless prompt scripts. DHGate should select better the sellers. Otherwise, nobody else will shop with them again.”

Helpful Report

Posted 5 years ago

“there's no way for you to get your money back after you've placed the order. DHGate sides with the seller and there's no buyer protection (even though they claim to have one). I uploaded my conversation with DHGate when I was asking for their help to get refund from a vendor named huifangzhou. The vendor promised to refund but they went ahead to process the order. DHGate allows vendors to ignore buyer's refund request and will not help buyers to get their money back. That's their refund policy. I didn't get emotional because of this but I want to post my experience here to warn all the buyers not to buy from DHGate.”

Helpful Report

Posted 5 years ago

“there's no way for you to get your money back after you've placed the order. DHGate sides with the seller and there's no buyer protection (even though they claim to have one). I uploaded my conversation with DHGate when I was asking for their help to get refund from a vendor named huifangzhou. The vendor promised to refund but they went ahead to process the order. DHGate allows vendors to ignore buyer's refund request and will not help buyers to get their money back. That's their refund policy. I honestly didn't get emotional because of this but I just want to post my experience here to warn all the buyers not to buy from DHGate.”

Helpful Report

Posted 5 years ago

“This site is a SCAM! I ordered more than 10 items because I was new to the site and thought I was getting great deals. What I got was ripped off. I ordered 5 items from seller "tianmaodian2019" who said they shipped my order but gave me bogus tracking numbers. They gave me tracking numbers for packages that have been shipped to states such as IL and CA. Another seller "zhongguopifa998" did the same thing. Another bogus tracking number for something that was delivered to FL. Seller "fashionshoes8886" did the same thing. This bogus tracking number was for package that shipped to OH. I have not received a single item that I ordered. The sham sellers have all closed their sites and turned off their emails. I can't get a response to any emails I tried to send and DHgate won't allow me to open a dispute until after the estimated shipping dates have passed. How this site is still in operation is beyond me. Do yourselves a favor and DO NOT EVER ORDER ANYTHING FROM THIS SITE!”

Helpful Report

Posted 5 years ago

DHgate.com is rated 1.4 based on 984 reviews