DHgate.com Reviews

Name: DHgate.com
Rating: 1.35

1.4 Rating 983 Reviews

8 %

of reviewers recommend DHgate.com

Company Reviews

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Metrics

1.4

Based on 983 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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DHgate.com 1 star review on 6th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“my nightmare with this scam company started when i placed 2 orders about 5 days apart. I received a p.o. number and a tracking number for each order. Tracking on the dhgate website leaves a lot to be desired....better to use "parcelsapp.com", they do a much better job. I live in LOUISIANA, USA. One order was delivered to an address in PORTSMOUTH, N.H., USA (this is about 1700 MILES from where I live). The second order was delivered to an address in COLORADO SPRINGS, CO, USA (this is about 1100 MILES from where I live). How could anything this stupid happen??? The ANSWER is that those were NOT tracking numbers assigned to my orders. I apparently was given two random numbers. I have sent messages to the sellers involved but have not received any replies and after this I really do not expect to. ( YOU MIGHT WANT TO AVOID THESE SELLERS---belt1997 AND yubi188----a.k.a. crooks and liers, in my opinion) I then sent a message to dhgate today explaining this horrid situation with 2 different sellers(they may be the SAME SELLER using different names...who knows?) and am waiting for a reply....answered within 24 hours, they say. I do doubt that however. In my opinion, based on my dhgate experience, dhgate if full of liars, cheats, crooks and con men. My recommendation would be, if you value your money, would be to avoid dhgate like the Great Plague . Maybe I am just unlucky...they probably do send out a few orders just to keep a few suckers ordering from them. Ordering from dhgate is just like throwing your money in the trash. AVOID DHGATE and keep your money. Better to buy from ebay or amazon, a bit more expensive BUT you will get your order and customer service is first class....not like this scam website. Remember the old expression " A FOOL AND HIS MONEY ARE SOON PARTED" it probably will not do any good but the order numbers are: 1) 3137774416 2) 3138786044 I can not wait to see their canned reply....what a joke!! update: it has now been about 24 hours and just as I figured I have NOT received a reply to my message...I guess the crooks are afraid to reply to honest customers. One star is too much for this website. TIME TO REMOVE THIS GARBAGE APP FROM MY PHONE”

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Posted 5 years ago

“Never received purchase item”

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Posted 5 years ago

“I ordered 5 different items spent over $1000 and weeks later all of them delivered to wrong addresses. Still fighting to get all my money back. Would not recommend any aspect of DHGate to anybody. My experience it is a scam.”

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Posted 5 years ago

“If you're genuinely stupid enough to believe you're buying legit stuff on DHGate, I don't know what to tell you. I have never had a serious problem with these people, however I do not order electronics or things with high value. If you're after soccer jerseys, shirts, shoes, watches, etc. you should be fine. If you are dumb enough to think you're getting real stuff, a review won't save you. Bottom line: don't buy anything that, if real, would be worth more than 50$. It takes a while to arrive, but any and all jerseys i have ordered have been decent quality and a much better bargain than giving Nike $120 for a soccer shirt every season.”

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Posted 5 years ago

“Made it possible to have what I normally wouldn't be able to.”

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Posted 5 years ago

“DHGATE AND DRESS STOP SHOULD GET OUT OF BUSINESS!! I ordered a dress in may and received it 3 weeks late and 2 sizes smaller. The seller needed proof that the size was wrong so I sent pictures to prove it. He agreed and asked to sent it back to his shop. My refund was supposed to be 126.40 plus 30 for shipping as agreed I mailed back the dress may 31 just 2 days after I received it with tracking number and photos of the actual Package finally he got it 10 days later. It's been 3 months of back and forth with DHGATE CUSTOMER SERVICE AT LEAST 4 times per week not for the money but the principal because they are promoting bad sellers to steal people's money. The seller first said the refund was issued and when I asked for proof that's when he stopped responding so I posted a bad review on his site. WELL HE ASKED SOMEONE TO TEXT ME ON WHATS UP AND START NEGOTIATING WITH ME to remove the REVEW after I get 40 as a down payment and then after it's removed I ll get the rest of my money. I took pictures of the conversation and I will post it soon for everyone to see how low people GO for money. DIANE WANG the founder of this scam and her company should go out of business........they can read what the seller buyer chat says and still they told me to REMOVE THE BAD REVIEW WHICH WAS POSTED 3 MONTHS LATER AND THEN I LL MAYBE GET MY REFUND ....YOU READ RIGHT THEY DO NOT WANT BAD REVIEWS ALL THEY WANT IS TO STEAL YOUR MONEY STAY AWAY STAY FAR AWAY AND IF ANYONE WANTS TO START A CLASS ACTION LAWSUIT LET ME KNOW BECAUSE THIS COMPANY SHOULD NOT BE ALLOWED TO BE IN BUSINESS. They are THIEVES. OPEN PEOPLES EYES AND PREVENT THIS FROM HAPPENING AGAIN”

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Posted 5 years ago

“Ordered a product and the color and quality were horrible. When I tried to return it, the process was impossible to negotiate and they said I failed to comply. I tried to contest it with the credit card company, but that was unsuccessful so because of DHGate, I cancelled my credit card without paying for this junk. I really didn't want to do that, so now it will go against my credit but oh well. Thanks DHGate”

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Posted 5 years ago

“User 2014 send order number 3133752739. I received a failed item. I opened a dispute. In agreement with the seller, I returned the item at my expense (over $ 50). I have a delivery receipt signed by the seller. The seller says he did not receive the item. Customer service gives me no answer or solution. He answers me with vague and evasive answers. Double damage. I am without the item without the money I spent to buy it. Bad service. Little seriousness.”

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Posted 5 years ago

“Stay away any package arrived SCAM SCAM SCAM”

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Posted 5 years ago

“SCAM DO NOT ORDER CUSTOMER SERVICE IS GARBAGE”

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Posted 5 years ago

“They don’t send your stuff after you order it. It’s just a scam”

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Posted 5 years ago

“I ordered a wedding dress from Magicweddingdress. It was completely defective. The seller (magicweddindress) asked me to send it back at my expense and they would refund me the cost of the dress and the postage. It has been over 2 months that they have the dress back and I have not seen the refund. DH Gate has gotten involved and all they say is "we have contacted the seller. Please give us 48 hours for them to respond." They have done this 5 times. They clearly support their seller's above their customer's. Even though I was told by a representative in May that if the seller didn't issue the refund I would get the refund from DH Gate out of the seller's account. LIES, LIES AND MORE LIES. I am now trying to get the better business bureau to help me.”

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Posted 5 years ago

“I place a order to be ship in Quebec It was ship to Calgare But dhgate did not give me a credit or a replacement This is after 4 email and 6 chats”

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Posted 5 years ago

“DHgate enables the sellers on its platform to sell defective products. Their return policy is so arduous it is impossible to return for refund. They are a scam! Do not buy!”

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Posted 5 years ago

“Thank goodness I used a charge card. I put a stop payment on the charge. Never received the merchandise and could not get a legit reason.”

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Posted 5 years ago

“Never received merchandise. Customer service would not help. Said to work it out with the original seller”

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Posted 5 years ago

“I ordered a BIC Team cycling kit,(French national champion version.) It arrived on time and met all of my expectations.”

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Posted 5 years ago

“Worst experience I've ever had online. Never got my items and saw the exact same item and the exact same picture on Ebay for alot more money. Buyers beware. Do not use dhgate.”

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Posted 5 years ago

“Buyers beware. Bought 4 items. Thought they were great deals. Never got the items. Then saw the same items with the same pictures on Ebay for alot more. Why sell them to begin with. Customer service just plain sucks. I do not recommend dhgate at all.”

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Posted 5 years ago

“Absolutely terrible. I ordered something,a month later they said it was lost and tried replacing it with something I totally don't want. Trying to get a refund has become a nightmare. I will never use this site again”

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Posted 5 years ago

DHgate.com is rated 1.4 based on 983 reviews