DHgate.com Reviews

Name: DHgate.com
Rating: 1.35

1.4 Rating 984 Reviews

8 %

of reviewers recommend DHgate.com

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Metrics

1.4

Based on 984 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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DHgate.com 1 star review on 6th October 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This was the worst service I have ever experienced with any order I have ever placed! I had ordered an outfit for Xmas. When purchasing it stated the package would be delivered within 2 weeks. I received it a month after the order was placed. Then when I received the order, the outfit ran sooooo small. I ordered an xtra large and it could have fit a child. When asking the seller how to return the item, he never responded. Big waste of money. Beware of this site!!!”

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Posted 5 years ago

“Tried to buy something and at checkout it said my card info was incorrect. Reentered info and same message. Then i get text from bank detecting fraud. They ran my card 8 times and even though website sd it had faiked it had not failed. They had withdrawn charges 8 times. I got on phone with bank and they were still charging for different amounts. 4 times more than my purchase”

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Posted 5 years ago

“STAY AWAY FROM THIS BS SITE!!! I ordered a pair of boots from this site and I've gotten nothing as far as a tracking number or any communication what so ever.. they took payment on my credit card though.. I'll be canceling that card asap”

Helpful Report

Posted 5 years ago

“So, I have been fighting with one of the sellers on Dhgate for almost 2 months now. I'm over it! They sent me a "prom dress" that first off is made for someone who is 6ft tall, it is sewn very crooked, the top is to large! I gave my measurements and they still botched the dress! I have been trying to contact the seller and also managers, but they keep dodging the situation! I tried cancelling the dress before it was even shipped to me, and they told me if I cancelled I would have to pay a material loss fee?! When I asked how much this would be they ignored me! I'm so disgusted with this company! It's going to cost so much more to get it fixed! Very unprofessional and the customer service is a joke! I will never shop on this site again! I will not reccomend this site to anyone! Dont get ripped off by company's like this!”

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Posted 5 years ago

“STAY AWAY - do not buy from this site, it is the house of scammers and their service of investigation and assistance does nothing to protect you, only protects scammers”

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Posted 5 years ago

“I would give them a negative stars if it was available. I ordered 3 pantsuits. They were horrible to deal with. The pantsuits were the worse made clothes I have ever seen. They charged me twice for each suit. The quality was awful. I’m still trying to get my money refunded. Take my advice... don’t order clothes made in China... I would order their stuff even if it was free.”

Helpful Report

Posted 5 years ago

“I ordered from this website e-cig atomizers from what was a so called highly reputable firm. However the items we received were broken and not manufactured correctly as the bases would easily separate. To make matters worse the items were not marked as fragile and most of them are damage from shipping. We have tried to get a refund but the company does not provide us with one so far (over 3 weeks now) and i would recommend NOT doing business with the website. The reviews appear to be FAKED! Save your money and aggravation and DO NOT DO BUSINESS ON THIS WEBSITE!!! Unsatisfied Shopper”

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Posted 5 years ago

“Do not buy from if you live in USA”

Helpful Report

Posted 5 years ago

“I order 5 items in November 2018 for $100 aprox. By the 1st of January i have received 1 item in December 16th which was not what i ordered and have heard mothing of the other items. This site is fraudulant due to suppliers. Buyer be very ware! This is not a trusted site”

Helpful Report

Posted 5 years ago

“Ordered a xxl nightgown It must be in children sizes Can’t even get it over my head Will never order from there again Took a month to get I should have read the reviews before I ordered”

Helpful Report

Posted 5 years ago

“My young son ordered a $465.11 USD motorcycle fairing from a DHGate seller (Charles auto parts) 11/15/2018. The sender sent the wrong (graphics) item. He has been trying to return it and get a refund for 3 weeks all he gets is the run around from DHGate and the seller. They refuse to resolve the issue. Their customer service "Chat" is not functional. The seller responds with things like "You nice man. You keep, we send you free gift and $50 USD. Or "too bad box too big, look very nice, you make fit" It is an obvious SCAM! NEVER DO BUSINESS with DHGate! I wish he would have seen the 81.94% 1 star reviews before he did business with them. It's a very expensive lesson for a kid. We finally took it up with our bank. We'll see.”

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Posted 5 years ago

“I recently placed an order with DH gate in Nov. And the bn package has been in Korea for bn over a week. I asked the seller what is going on and they say please be patient. I highly doubt I will receive my order by the expected date of Jan 2nd.”

Helpful Report

Posted 5 years ago

“Ordered $465.11 USD custom fairing from Charles Auto Parts. Received wrong item (graphics for different model) I have been trying to get a refund for weeks. All I got was the "Run Around" The seller offered a partial refund of $50.00 USD!”

Helpful Report

Posted 5 years ago

“Almost three month ago I order 2 pair of boots, just receive one pair and still waiting for the second pair,after several times trying to contact the seller his answer was if I can delete the bad review , since I told him as soon as my problem be solved I will change the review never hear about it, since then I’m still waiting for my money back or my boots. I feel fooled and cheated but never order through this website. I’m an active online shopper but definitely this one is my first bad experience even wish app is better they never fail me like DHgate never ever order here!”

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Posted 5 years ago

“They gave me fake ovo 12’s”

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Posted 5 years ago

“Clothes sent with 2 huge holes in them, clothes sent in the completely wrong size. It is cheap rubbish you would never part money with if you saw the goods first. Seriously avoid at all costs.”

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Posted 5 years ago

“Package was not delivered to my address post office informed me it was delivered out of state to a Locker the same item is being sold under different vendor name Trying to find a way to get my money back”

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Posted 5 years ago

“Did not receive my item I have small envelope with strips of paper that’s not right.MORE than one item theirs no one to help me. This never happened before now 3 times back to back. I have one more item that haven’t gotten but the tracking says it haven’t reach the USA”

Helpful Report

Posted 5 years ago

“Company complete ripped my wife off. Charged her credit card and never sent the items.”

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Posted 5 years ago

“Do not buy from here I purchased a wedding dress was afraid I wouldn't get it on time because of all the bad reviews I saw. I cancelled the dress order 1 hour after purchase and they refused to give me my money back I tried contacting other people for help but nothing. Awful never again. I am going to make aware yo everyone I know not to buy here!”

Helpful Report

Posted 5 years ago

DHgate.com is rated 1.4 based on 984 reviews