DHgate.com Reviews

Name: DHgate.com
Rating: 1.35

1.4 Rating 983 Reviews

8 %

of reviewers recommend DHgate.com

Company Reviews

Questions

Metrics

1.4

Based on 983 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how DHgate.com made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

DHgate.com 1 star review on 6th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a laptop screen from DH gate. It took forever to arrive but it did after a long time. They sent me a screen that was for another laptop not even close to what I asked for. I requested a replacement. Had a hard time trying to get the message through via the live chat with an automated machine. Long story short they wanted me to post it back first & then they would send a replacement screen. Not bloody likely. They have taken my money & want to take no responsibility for their very obvious mistake. Had I posted it back at a cost similar to the cost of the item, I do believe I would have heard no more about it with them having my money & their product back & me having enriched Australia Post. Someone in authority has to put a stop to this company being allowed to commit fraud like this on our shores.”

Helpful Report

Posted 5 years ago

“I placed an(1)order for $16.19 and that's what the order form said but I checked with the bank and they actually charged me double $32.38...I will never order from here again I've been robbed no one to contact just emails and text”

Helpful Report

Posted 5 years ago

“I placed an order for $16.19 which is what the order slip said but my bank said they took double off my debit card $32.38 I want to cancel. Period.never order from them dhgate.com or ebay again...thief's”

Helpful Report

Posted 5 years ago

“Dhgate.com is a scam website. I believe the majority of 5 star reviews ANYWHERE on review websites are Dhgate.com them selves writing the reviews. I was sent a defective galaxy mobile phone that does not connect to Wifi 99% of the time, LCD has amoled screen burn-in, Ear piece audio is extremely muffled apon taking a call, Phone has hacked softwear - Has root access not mentioned in description, Phone has missing NFC antenna. I have no idea how they could send me absolute rubbish. Seller wants ME to cover return international postage and to expect a percentage of a refund - from other reviews on other review websites once they receive the item back it's a gamble if you receive any funds at all in return. Avoid avoid avoid avoid avoid There are even more review sites like productreview.com.au detailing horrible experiences dhgate.com lays on there customers.”

Helpful Report

Posted 5 years ago

“Bad quality, bad service customers clients.”

Helpful Report

Posted 5 years ago

“These people are scammers fraudulently stealing peoples money. They lied for over 7 months that they were mailing my order. It was never sent. I emailed there customer service department and never received a responce except that they were mailing my order. I never received anything and now they refuse to refund my money. They say I have to speak with the vendor from their site whom I already advised DHGate since month 1 that I never received a responce from them. Scam scam scam. Beware stay clear of DH Gate”

Helpful Report

Posted 5 years ago

“I’ve bought numerous things from them now. Shipping has been reasonable. The clothing piece I have bought have not been true to size so I keep that in mind now when placing my order. I have ordered headphones, wallets, sunglasses, T-shirt’s. I’ve been happy with everything. I will continue to buy from them.”

Helpful Report

Posted 5 years ago

“I had the worst experience buying a wedding dress from a seller through DH gate. I not only got a dress that failed to represent the pictured dress on the website, but when messaging the seller ( which is the only way to rectify any issues) they were unprofessional is talking to me, chastised me for writing an honest bad review. They agreed to pay a refund if I would send the dress back but did not send a label for free shipping and my shipping cost the same as the dress. So i came to a verbal agreement with the seller to keep the dress and only get a partial refund for not being satisfied with the quality and I still 4 months later have not received that money. When i wrote a bad review i was contacted by the seller and told to take the bad review off or I would not get my money back. I was already upset with these guys because I kept waiting for the promised money and it never came. They actually asked me what was wrong with me and i explained that they keep promising things that never come and they said they were busy and I needed to be patient. Well how convenient that its my money that is getting held hostage and I need to be patient. I took the bad review off and they still have not given me the partial refund. DH gate told me they would 100% back up the first purchase and I have not gotten any support from them. They tell you to communicate with the seller.”

Helpful Report

Posted 5 years ago

“I bought a dress from there it doesn't quit look like the picture does first off. Then I asked them to return it and all I did was tried it on. They told me I couldn't return it because I wasnt singed in over a month. That's is just ridiculous to me... I won't EVER recommend ordering from here. STAY FARRRRR AWAY!!!!!!!”

Helpful Report

Posted 5 years ago

“I have been trying to get my refund returned to me. My refund was put on a DH account that I do not have activated. I am supposed to figure out how to get the money back, but their system of returning the money is broken. They have no idea when it will be fixed. When they can not solve your problem, they just quit talking to you, since there aren't any phone numbers to contact them. This company has no problem with ignoring issues and finding no solution to fix the problem.”

Helpful Report

Posted 5 years ago

“For those who are attempting to purchase from this website. Please don’t! I’ve purchased a Dress for my daughter’s 15’s pictures, we paid in full and even paid extra for the dress to come with more flowers and detail on the actual address. Once we received it the dress did not look anything like the picture that we wanted to order, we’ve attempted several times to get in contact with the manufacture. All they have done was block me from messages and never returned a brand new dress. Thank goodness I never sent the one that I received because I’m pretty sure I wouldn’t have never received anything back. My daughter has been suffering because her pictures had to be canceled and the money that we paid for the dress was the only money we had for a dress. And the original page in regards to the returns and disputes, it says how you can fix that, but they were never able to help me and like I said they have blocked me and I have no way to fix this issue now. They are very unprofessional and I just want either my money back or a brand new dress that looks like the one that I originally wanted to purchase on the picture. Please learn from my mistake and do not purchase anything from them they are a bunch of liars and they will take your money!”

Helpful Report

Posted 5 years ago

“I've been "On the queue" 4X, I keep getting passed up, simple question about my order, Is there not a phone # to call???? Very frustrating!”

Helpful Report

Posted 5 years ago

“They sent me a fake receiver, and would not refund my money after it was returned. Now I am out $130.00 and have nothing. Paypal will not help with these guys!”

Helpful Report

Posted 5 years ago

“DHGATE responded in a timely manner and answered all my questions. When I told them I had a bike show, they shipped my fairing kit right away. I was pleased. Appreciate it”

Helpful Report

Posted 5 years ago

“I ordered a mother of the bride outfit and paid €157 but is has been tracked to being delivered to San Antonio,USA. No response from dhgate or manufacture in China”

Helpful Report

Posted 5 years ago

“when im trying to refund my money it wont let and my package never got in the mail”

Helpful Report

Posted 5 years ago

“I bought a dress from amartdress NEVER AGAIN! no refund my prom is soon and i never got the dress! bad communication no refund - _ - DONT TRUST THEM! DONT BUY FROM THEM!”

Helpful Report

Posted 5 years ago

“This place is a huge fraud. I never received the item I bought and I never received a refund!!! Don’t shop unless you want to donate your money for nothing!!”

Helpful Report

Posted 5 years ago

“They need to improve their customer service; which is an online chat. They never solve the problem. I went through a bitter experience with the unfriendly safety center department. They hold my money for weeks. They asked me for wild information that my bank doesn’t t issue. They almost never answered my emails. There was no one to talk on the phone. I have a very bitter experience. Att: Bernardo Campusano”

Helpful Report

Posted 5 years ago

“Shoes and clothes looks real and fells real.”

Helpful Report

Posted 5 years ago

DHgate.com is rated 1.4 based on 983 reviews