DHgate.com Reviews

Name: DHgate.com
Rating: 1.35

1.4 Rating 983 Reviews

8 %

of reviewers recommend DHgate.com

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Metrics

1.4

Based on 983 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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DHgate.com 1 star review on 6th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I recently placed an order with DH gate in Nov. And the bn package has been in Korea for bn over a week. I asked the seller what is going on and they say please be patient. I highly doubt I will receive my order by the expected date of Jan 2nd.”

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Posted 5 years ago

“Ordered $465.11 USD custom fairing from Charles Auto Parts. Received wrong item (graphics for different model) I have been trying to get a refund for weeks. All I got was the "Run Around" The seller offered a partial refund of $50.00 USD!”

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Posted 5 years ago

“Hi this Marie Michel I’m buying 4 woman bags I never receive none of them can somebody help me please, to get the bags or my money back please thank you”

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Posted 5 years ago

“Almost three month ago I order 2 pair of boots, just receive one pair and still waiting for the second pair,after several times trying to contact the seller his answer was if I can delete the bad review , since I told him as soon as my problem be solved I will change the review never hear about it, since then I’m still waiting for my money back or my boots. I feel fooled and cheated but never order through this website. I’m an active online shopper but definitely this one is my first bad experience even wish app is better they never fail me like DHgate never ever order here!”

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Posted 5 years ago

“They gave me fake ovo 12’s”

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Posted 5 years ago

“Clothes sent with 2 huge holes in them, clothes sent in the completely wrong size. It is cheap rubbish you would never part money with if you saw the goods first. Seriously avoid at all costs.”

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Posted 5 years ago

“Love the water pipes!”

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Posted 5 years ago

“Package was not delivered to my address post office informed me it was delivered out of state to a Locker the same item is being sold under different vendor name Trying to find a way to get my money back”

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Posted 5 years ago

“Did not receive my item I have small envelope with strips of paper that’s not right.MORE than one item theirs no one to help me. This never happened before now 3 times back to back. I have one more item that haven’t gotten but the tracking says it haven’t reach the USA”

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Posted 5 years ago

“Company complete ripped my wife off. Charged her credit card and never sent the items.”

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Posted 5 years ago

“Do not buy from here I purchased a wedding dress was afraid I wouldn't get it on time because of all the bad reviews I saw. I cancelled the dress order 1 hour after purchase and they refused to give me my money back I tried contacting other people for help but nothing. Awful never again. I am going to make aware yo everyone I know not to buy here!”

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Posted 5 years ago

“DON'T DO BUSINESS ON THIS SITE!! Purchased a $465.31 USD Motorcycle fairing from Charles Auto Parts. Specified color and NO GRAPHICS. Received fairing with graphics for another vehicle altogether! Been e-mailing back and forth for a month with no resolution. I've sent evidence pictures, Etc. They have responded with statements like "Look very Nice, no refund, we send you free gifts" , "Sorry Box to big, Make it fit" Etc. Finally got ahold of DH Gate Customer Service and had to start the process all over. Still no resolution! I'm out $465.31 This is probably why 81.82% of their reviews are 1 star.”

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Posted 5 years ago

“This website is shitty. Don’t buy from here it’s all a scam. DHgates could suck my ass.”

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Posted 5 years ago

“It took awhile to get my payment method approved and had quite a difficult time with customer service but I did receive a quality item at half the expense I could find anywhere else. Frustrated but satisfied in the end.”

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Posted 5 years ago

“Plz don't trust DHGate! I did not receive the shoes I paid for nor did I receive any money back for them. Got me for $60 but I'm more upset about not receiving what I paid for since I brought the whole outfit to go with the shoes to bring in the New Year's. Plus 3 months waiting wasted Plus a whole lot of time and energy put into getting a refund that I never was going to get!”

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Posted 5 years ago

“The page offers mostly trash. The pictures look good, the products are terrible.I ordered a sweater. It was trash.The seller refused to refund. The costumer service protected him. Don't buy there!!!!”

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Posted 5 years ago

“Horrible experience. Customer service will have you doing their job to contact seller (oreeee) and system to get your money back. Over 6 months now and still haven’t received my money back. Very frustrating and unfair.”

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Posted 5 years ago

“Don't buy from dhgate. I ordered on 5 Nov a Christmas gift and was promised delivery by 8 Dec. I opened a dispute on their website and now get constat messages asking me to trust them and cancel dispute. What a joke. This place is a scam.”

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Posted 5 years ago

“Straight up scam. Do not buy from here!”

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Posted 5 years ago

“I purchase a bag from this seller Lindaoqiou. She told me stock is available before I make payment. After I paid, the price which was USD145, My card was charged USD156. After four days, she told me the item I want is not available and she asked me to take another model. I was very upset because she lied. So I told her I want to cancel my order. She told me to change my reason for cancellation as item not needed which is not true. On 5th December, 3 days after I told her to cancel, DHgate via my inbox told me the seller refused to cancel but instead proceeded with sending out my item. Guess what? Yesterday I got the shock of my life when the post office tracking said item left in my mailbox. How could such a bulky item could fit in my mail box? I went down and guess what I found? A small plastic envelope weight less than 0.2kg with a piece of card inside. It's written in Chinese so I don't know what's the meaning. The biggest disaster and liar on DHGate. Avoid this seller @LINDAOQIOU. She is a scammer. Working together with my bank to get my money back.”

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Posted 5 years ago

DHgate.com is rated 1.4 based on 983 reviews