“I rarely write reviews but in this case I'll make an exception. I purchased an electric kettle from D.I.D. which developed a fault. I visited my local D.I.D. store in Kilkenny to return it for a replacement. The sales assistant checked his records and informed me that there was no record of the purchase and asked if I had a receipt. I stated that I for the most part I had always dealt with the store for various products and never had a problem previously. I informed him that I did not retain a receipt as it was my understanding that each purchase would be logged on their system as a matter of course and that there would be no requirement for retention of a receipt. He informed me that the store was too busy to do this unless the value of the product was 100 Euro plus. On questioning this he became noticeably irritated and after a while agreed to a replacement informing me that he did not have to do so. I found his attitude unacceptable and informed him that I would be raising it with D.I.D. central. Prior to my departing one customer came up behind me and he said now you see what I mean by being busy which I think speaks for itself. The customer at D.I.D. is obviously secondary to the store being too busy!! so I 'll have to review my purchasing patronage in future when it comes to D.I.D. and they may find themselves one customer short in future and I'll be happy to pass the knowledge of that on to my friends.
Bill Bergin”
“Absolutely shocking service from DID Terryland Galway
Waiting on a voucher by way of a refund for a faulty washing machine since September 2021.
Been told so many times to call to store to collect the voucher from the manager as they can’t seem to issue the voucher by email.
when I arrive there the manager is either on break, in a meeting or went home early?
Absolute ridiculous have been given the run around by theses guys so many times,
I will call you back or call later, same story every time ‘or there must be some mix up, we will get that sorted for you and we will call you later’
Oh sorry the manager, who is the only guy who can issue the voucher is on holidays, call back in two weeks?
They haven’t a clue.
Never again will I buy from this store”
“Terrible service!! Ordered something in November and told would be delivered before Christmas. I received a despatch email to say item with courier and to wait 7-10 days. When this time passed I contacted DID Electrical as no tracking information provided only to be told (very rudely) that the item is out of stock? It was never actually despatched despite receiving confirmation emails. To make matter worse the same thing has happened for a second time after waiting again 2 months!! Still no apology or explanation other than an automated response to email to say its out of stock and will be with me soon. Can't get through to anyone on the phone despite waiting upto 40 minutes at a time and the online chat facility is just as bad. Won't be using them again”
“Ordered items, some came, some didn't. Then I was told it would be sent separately, then I was told it was delivered but it was not. Got the run around with customer service, never using them again”
“Bought a printer of your store in blanch when I dis cover it's broken I return it got the run around in the shop brought explained my rights via consumer affairs yet your staff insisted on me breaking that contract by ringing Epsom then spoke to like s child only to find the staff didn't even know how to run said d equipment”
“Awful shocking despicable company!!! DO NOT PURCHASE. Online store is a scam. Charged in November for earbuds that are still not here. They have ignored all calls and emails. I left a review on trust pilot 2 weeks ago and got an email in respose to say they were dispatched and would be here in 2 to 3 days, still no sign! All I want now is a refund so I can purchase from a real shop. They need to be closed down as they are scamming people and I will be contacting consumer rights. It is THEFT!!”
“Extremely bad service, ordered washing machine online on 7th December, supposed to be delivered within 3 -5 days. Cancelled order on 17th as couldn't be without washing machine any longer. It's now 7th January and I'm still waiting for refund”
“Ordered a TV online over a month ago now. Literally no sign of it. Asked for an explanation but told it was on it's way. Supposed to be a Christmas present.
Appalling service. Will order from foreign shops from now on. You know the ones? They actually deliver what you order.
If DiD want to remain in business, simple things like delivering the product on time will work.
Useless”
“Looks like you’re in Ireland. Go to the Irish Trustpilot site
Rachel
Ireland
1
Review
0
Reads
0
Useful
Review of DID Electrical
Rachel
1 review
1 star: Bad
12 minutes ago
Extremely bad service
Extremely bad service. My money was taken for an order. I emailed last week to make sure the item was in stock, I went onto webchat yesterday to confirm item was in stock in warehouse. Today, 22 December I've arrived at the warehouse and my item is not in stock. This is a disaster 3 days before Christmas, really bad service. Its not the first time I've heard of this happening either, happened to my sister recently”
“Bought and paid for a freezer in store, over a week ago in tullamore.
Was told it would be ready for collection during the week. Gave it a few days, checked..no not in..try Friday...nope . Saturday..nope...go in this morning..yes it's ready for collection...great.
I go to get another car to take it , arrive back..eh...no that's not here. No won't be before Xmas.
Check for another...no none
Something similar..no none.
How come it reads 10 in stock? ... maybe over sold!!
What an absolute joke. A number of other customers in store looking for stuff they ordered over a month ago ..still no show. And others looking for refunds for orders not fulfilled.
And you try to give local stores the business....what's the point”
“I recently went to DID Terryland Galway.
From the minute I walked in the door it was a brilliant experience. The warm welcome I got off Lauryn was just excellent. Friendly and very helpful. I got exactly what I wanted and for price and customer experience it was just brilliant experience. If I was setting up a shop tomorrow she would be my manager.”
“Disgraceful company. Ordered and paid 2 weeks ago. Checked Monday to make sure everything was good and was told I’d have my order in 5-7 days only to receive a call after 5 this evening to say we won’t have it. Do you want to wait or want your money back. Little help to me when it’s a Christmas present for my young child.. snotty customer service.. DO NOT ORDER FROM THIS COMPANY UNLESS YOU WANT TO BE VERY DISAPPOINTED. god knows when I’ll have the money back to try struggle to get a replacement present by Christmas”
“Paid online for 2 drones on 4/12 which I was advised were in stock. Received nothing. Phoned Mountjoy Sq. shop yesterday as all emails were ignored. Was told today by the guy in Mountjoy Square that they don’t have them and won’t have them. These were my children’s Christmas presents. This matter must be resolved immediately along with all the other unfortunates on this embarrassing thread for the Houlihans. You have enough information detailed in this message to find this transaction and remedy. My children should not go without while fancy extensions are being built. I again ask you kindly fix your mess by 12pm tomorrow, please. Thank you”
“Bought a washing tat broke not even 6 mths after. Took 4 days off work for
replacement delivery dates that was no shows. The week before Christmas and I've no washing machine. Been waiting 5 weeks for a machine that never shows. I'd give 0 stars if I could. Awful customer service when I rang the shop. DiD do not care about their customers. Would not recommend this shop. Terrible experience.”
“One star is too much! Terrible for communicating with their customer; I've been waiting a month for a tv to arrive for collection. I have received emails saying it is on its way and another saying it is ready for collection and when you get to the store there's nothing there! Call customer service and there's no answer, messaged them on Facebook - nothing! Very bad service - will not order again!”
“Bought a Chromebook for my daughter so she could draw digital art. We don't have much, I ordered and paid for an "instock" item over a month ago. I opened a support ticket online but DID support closed it!! No Chromebook, no more money, and nothing to hand her for Christmas! Disgraceful service, complete lies about stock. I don't want to drive up to Dublin because of covid, but I have little choice!”
“Be careful ordering online from these. Ordered husbands watch using click and collect on Nov 30th. Nothing for the next 2 weeks got in contact via email was told they were waiting for stock and that it would be quicker to have it delivered by courier. At this stage I'm worried it wouldn't be there before Xmas. Asked the girl why it said it was in stock for click and collect online if it wasn't. No answer to that gem of a question! Got told it would be out for delivery Monday gone and I'd be sent a tracking number. Its now Wednesday. No watch, no tracking number and I'm waiting listening to that awful music on hold for the past hour.. Watch probably won't be even here by Christmas. Awful service to say the least!”
“I order a gas hob when I was buying a toaster and told I could collect next-day.I have been down 3days in a row to be told by a very rude manager that I had to pay first which no one informed me.I cancelled it and will go elsewhere.Also the girl serving me was slopping chewing gum in my face .I manage a retail outlet and would not tolerate this behaviour.I and my grown up family were loyal DID customers for many years.”
“Impossible to get through to been on the phone for 40 mins and been hung up on so I called back once again I gave up waiting after 45 mins as there was a possibility of being hung up on again. I have been waiting on my fridge and oven for weeks now and I cannot get through to them . Absolutely terrible customer service”
