“Ordered a tripod and lens filter on a Sunday, it was delivered the next Wednesday despite not paying extra for express delivery. The price was around a hundred dollars less than most other camera stores too.”
“Absolute rubbish to deal with. Sell used items they dont have, charge for Express Post with no intent of sending the item. Frauds.
READ the reviews people, they dont deliver. They tell you thsat the USED item they are selling is suddenly on backorder, and then "find" one when you get up them, and then came back 3 days later to say......oh bugger we actually sold that ....sorry. UNDER NO CIRCUMSTANCES buy form these online frauds”
“These people advertise goods for sale they don’t have , take your money, then send you an email …. Oh oops we have no stock of that item , and we have no idea if or when we will have and they keep your money . They cannot be trusted. Lodge complaints with the dept of fair trading . These people need to be stopped and stopped hard . They are no good . Not Aussie Way To Operate . They are no good”
“Ordered 1x 27’ monitor and 3x 32’ monitors with 4x wireless keyboards & mouses on the 23/11/2022 with express 4-5 days shipping.
They sent the one 27’ monitor with the 4x wireless keyboards & mouses on the 2/12/2022 - already late and they probably would not have even sent it had I not called them to see where is the order up to. One keyboard came without the USB plug, the rest was fine.
They have said that they do not know when will they have the 32’ monitors in stock - how can you sell goods with an express 4-5 shipping that you do not have in stock nor do you know when will they be in stock is beyond me.
Contacted them via chat on 6/12/2022 to follow up on the order to either cancel it or change it to 3x 27’ monitors if they are in stock.
14/12/2022 2x follow up emails as we still have no heard back from them.
21/12/2022 I finally got in contact with them to cancel the order as after 1 month, they still have no ETA for the remaining monitors.
FYI, nowhere on the site do they mention whether what you are ordering is in stock, but they tell you that you will have your order within 4-5 days with express shipping.
Terrible business. I would not buy anything from them. Very hard to get in touch after purchase.”
“I had a similar experience to some of the other customers below during the Black Friday sale, where my purchase was oversold & I was put on a wait list. I was offered a $50 gift voucher for the inconvenience. I waited a couple of weeks & then sent through an email to community@digidirect.com.au asking for an update on my order. I received a response within 24 hours from Shawn, saying they had chased up my order & had organised it to be expressed posted to me at no extra cost.
It was unfortunate that DigiDirect oversold products over the Black Friday sale period (most likely due to a stock integration issue with their website I would assume), but once I chased my order up, the customer service was more than acceptable. I would definitely give these guys another chance in the future, they have great prices & a huge range of products.”
“On Thursday 8th December 2022 I bought a Espresso MountGo
Stand for 13" or 15" Displays for $99 so I can use the Espresso ED0001 13 in Touchscreen Display Monitor - Grey. I also bought an espressoPen for $119 so I can draw on the Espresso ED0001 13 in Touchscreen Display Monitor - Grey. They were both posted together with Express Post of $10.”
“Simply one of the worst customer service experiences of my life.
Realised I had made a mistake on the $4400 online order when I received the tax invoice and immediately tried to contact Digidirect. This was using the phone number listed on the invoice if any queries, but no answer and told to message. No answer to the message either for a couple of days (and no answer at all to call back options).
By this time the goods had been sent but now I'm told they are 'unable' to reissue a corrected invoice or issue a credit and re-invoice correctly.
i.e. They can't be bothered, simply don't care about anything other than the sale, and have no way of accessing actual admin people.
There is always a way, especially when effectively this company has let me down big time by not acting in aas I now don't have a legal tax invoice for my business.
Absolute disgrace.”
“DO NOT SHOP HERE. They take your money, don't deliver products and keep your money without responding to any customer service requests. Have tried phone, email, online chat, facebook messenger, all no replies and they've taken over $1000 out of my account and have placed a hold on my parcel with no customer support available to resolve it. Worst online shopping experience ever. Will never shop again.”
“23-Sep 03:45 Put an order in for a product;
23-Sep 03:45 I received the invoice and the "Order Confirmation" on two separate emails
28-Sep 06:45p I received an email "Update to your digiDirect order" where it said "Hi Bernard, I regret to inform you that due to a spike in our online sales, we have oversold [product I ordered]
We have been in contact with our supplier, who has indicated they expect availability within 1-2 weeks. etc etc"
Sep 29 morning: I called digiDirect call center to cancel the order and told to send an email as they need it on writing.
Sep 29 12:37p I sent an email saying: "Hi, I wish to cancel this order. Please refund me the money as soon as possible. Thanks [my name]"
Sep 29 12:37p I received an email saying: "Your request (133826) has been received and is being reviewed by our support staff.
To add additional comments, reply to this email."
Oct 4 12:15p Australia Post delivered the product.
The cancelation was never processed!
Buy somewhere else!”
“First time ever writing a review, but feel that my negative experience should be shared for those who are thinking of purchasing from digiDirect in the future.
I made an expensive purchase in July from their online store but quickly realised that I had bought the incorrect item (before anything was even dispatched). Upon reaching out to their customer service hotline, as well as email I either received no response or was told that someone would reach out to resolve the issue...
2 MONTHS LATER, and I still have't received a proper response from their 'Sales team', a refund or at the very least a status update of where the item is?? My money seems to have just disappeared...
Would never recommend digiDirect to anyone and will not be purchasing from them again in the future.”
“Very bad service, I my camera was faulty it’s been two weeks since I sent it back I had to email multiple times to call to her a response, an absolute joke , avoid buying from them”
