“23-Sep 03:45 Put an order in for a product;
23-Sep 03:45 I received the invoice and the "Order Confirmation" on two separate emails
28-Sep 06:45p I received an email "Update to your digiDirect order" where it said "Hi Bernard, I regret to inform you that due to a spike in our online sales, we have oversold [product I ordered]
We have been in contact with our supplier, who has indicated they expect availability within 1-2 weeks. etc etc"
Sep 29 morning: I called digiDirect call center to cancel the order and told to send an email as they need it on writing.
Sep 29 12:37p I sent an email saying: "Hi, I wish to cancel this order. Please refund me the money as soon as possible. Thanks [my name]"
Sep 29 12:37p I received an email saying: "Your request (133826) has been received and is being reviewed by our support staff.
To add additional comments, reply to this email."
Oct 4 12:15p Australia Post delivered the product.
The cancelation was never processed!
Buy somewhere else!”
“First time ever writing a review, but feel that my negative experience should be shared for those who are thinking of purchasing from digiDirect in the future.
I made an expensive purchase in July from their online store but quickly realised that I had bought the incorrect item (before anything was even dispatched). Upon reaching out to their customer service hotline, as well as email I either received no response or was told that someone would reach out to resolve the issue...
2 MONTHS LATER, and I still have't received a proper response from their 'Sales team', a refund or at the very least a status update of where the item is?? My money seems to have just disappeared...
Would never recommend digiDirect to anyone and will not be purchasing from them again in the future.”
“Very bad service, I my camera was faulty it’s been two weeks since I sent it back I had to email multiple times to call to her a response, an absolute joke , avoid buying from them”
“I purchased a product from this group on November 23 2021.
Two days later on November 25 2021, they sent me what appears to a partly automated message basically outlining that they do not have stock of the product that they are offering and that I purchased.
To correct the situation (and this is unbelievable), the automated pasted part of the email invites me to make ANOTHER purchase and they will give me AUD$10 discount.
WAIT FOR IT!
The next part says that If I make another purchase utilising the $10 discount, I cannot receive a refund for the original item that they sold me and do not have.
I have written to this group numerous times and spoken on the phone to get my money back for an item they sold me and do not have.
They have responded by basically informing that the refund matter has been “escalated to bloody management”.
It’s not rocket science to understand that management are responsible for the entire situation in the first place.
9 days later, I have not received any refund and do not appear any closer to receiving it.
As of today, 2 December 2021, I have now filed a PayPal dispute and failing that, further legal actions will commence including with appropriate departments.
I have also placed a review on TrustPilot and ProductReview. They responded to those reviews with a “sorry”, but have completely failed to personally contact me with an apology. They are holding onto peoples money with a vice grip!”
“The customer experience with these clowns is SHOCKINGLY bad.
Think very carefully before giving these people your money.
I have orders arriving in bits and pieces as they allow you to purchase stock online that is not available for dispatch. When chasing my orders up with the CS team they just don't seem to care. I am still waiting for items that I ordered almost a month ago.
I have had to chase multiple items several times over and am having to stay at home waiting for my orders to arrive one piece at a time. There is no pro-active work from their end to keep you updated. They just take your money and leave it up to you to figure it out. Very frustrating and is costing me money as I'm not out working.
Be careful ordering online as what you have ordered may simply not be available, and this will not be noted on the website.
I consider digi-Direct's business practices to be shady (at best) and I recommend going to the competition.”
“In February I purchased 10 cameras, 8 cameras were delivered 2 cameras were not delivered.
DigiDirect investigation took a while but eventually they came back and said we didn't send the cameras and we will give you a refund instead of sending them out. A month later still no refund, we contacted them back and they said they will do it, then we received an email from Geoff saying that the serial number was why they haven't refunded.
We contacted them again today and spoke with James who after 45min told us he doesn't know whats happening and we would not be getting a refund today.
This can't be legal? I have all the evidence to pursue this further. Please help”
“Poor customer service if products are faulty on delivery. Doesn’t want to support the customer when they have a complaint and they just refer them to the manufacturer, washing their hand of the matter. Very poor response,”
