“I made a mistake when I trusted these scammers with my investments :( these creeps stole all my savings, they kept promising me good returns, but it was just a scam, a sham... I lost over $36k and now even the lawyers won't help me, But all thanks to Mrs Morris Meihua for helping me recover all my losses including my profit.. WhatsApp: + (1) 559 -214-9914
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“I'm delighted to present to you a recovery team that acted quickly after I informed them that I had been defrauded of $35,300 from a Bitcoin investment. After following their instructions, they assisted me in getting my money back in less than 72 hours. I strongly advise everyone to visit ππ«πbπ₯ππ¬π₯πd.ππ¨π¦. They fulfill their promises.”
“I purchased a Fuji Lens on DigiDirect's On-Line Site in November for my son's Christmas present. It advertised "Awaiting Stock. This means item is within an estimated 2 weeks from delivery to digiDirect." Christmas has come and gone and a month later still no lens. When I contact them, I am told at least 2 Months. I have contacted them again since, and now they cant even provide me a date or any tracking facility.
DO NOT buy from DigiDirect if you are looking for a reputable Dealer. They falsely advertise lead times & discounts when you subscribe, they dont hold stock and they don't care once they have your money. They are SCAMMERS - you are better to go elsewhere.”
“Very disappointed, I purchased kids Christmas presents online mid Nov. Digidirect had the items advertised as arriving within 2 weeks. Its now a month later and they are just shipping the first present, the second one they still have no idea when it will be in stock, so i may have a Christmas present for one of my two kids. The items i brought were two bundled items, they have the bigger item from the bundle in stock, but refuse to send just that so that i will have a present for my kid.”
“Avoid doing business with these people. I felt compelled to make a $5,000 investment with the generous hope of receiving a 30% return. Unfortunately, I couldn't even see the cash in my wallet, much less the expected profits. Many attempts were made to contact them without success. To get assistance, I had to call Mrs Doris Ashley. I'm glad I reported them, and I got my money returned a few days later
Email dorisashley71 (@) gmail. Com.
WhatsApp+1---(404)--721--56--08”
“Terrible returns and customer service.
I regret to share my frustrating experience with DigiDirect regarding my purchase of a Zhiyun Crane 4 on the 19th of November 2023.
Right from the start, the product was faulty, and after nearly a year of returning the same broken item, Iβve given up hope of receiving a replacement or refund.
The ordeal began when I returned the Crane 4 for inspection and warranty repair. Unfortunately, when it was sent back to me, it had even more issues than before. I requested a refund or a different replacement, believing this was my right as a consumer.
Customer service assured me I would receive a new product, but instead, I was sent someone else's equipment. After returning this other persons package my original broken Crane 4 was sent back to me, when I was expecting a replacement. It had undergone yet another warranty repair, leaving me utterly frustrated.
This entire experience has been a complete waste of time and I am left out of pocket. I am thoroughly disappointed and will not be purchasing any filmmaking equipment from DigiDirect again.”
“Before I became a victim of fraud scammers who stole the $80,000 that my spouse was supposed to use to buy a SHARE in a firm, I thought the idea of boosting my income online was both exciting and rewarding. Those were really hard days. I felt like I had let my husband down and was inconsolable. I was also crying. However, ( P S T P 2 R E C L A I M ) aid helped me get my money back, therefore I'm happy and satisfied with them.”
“This company claims that they do not have to accept returns. Their website returned a result for an incompatible battery and charger and they say i cant return it. I have also reported them to the ACCC.”
“They couldn't offer a convincing justification for the unfulfilled withdrawals. The next day, my account was blocked. I would suggest investigating more dependable choices. Because they have proven to be informed and reliable, authstag has become my go-to resource of choice lately. So far, I haven't encountered any symptoms of withdrawal, and the support team has been really helpful.”
“The amount of disappointment and frustration I felt is beyond words. I was dumbfounded by their dishonest tactics and inability to release my goods. Thank goodness, authstag saved the day for me and enabled me to get my hard-earned money back. Had it not been for their prompt involvement, I would have ended up with nothing.”
“I purchased Manfrotto tripod back in September 2022 that had an intermittent issue of one of the legs falling out completely when extended to set up. I persevered and used the tripod for some time until it became obvious that this wasn't a case of it needing to be worn in or a case of tightening a few screws. As it was still under manufacturers warranty I contacted digidirect.
This is where the trouble really began. I was initially told that it wasn't under warranty and they couldn't help me, to which I found the relevant information about it being under the manufacturers warranty and they were responsible. They then took responsibility and sent me the return forms, including a form where I could request store credit, a repair or a complete replacement. I opted for store credit as I believed this particular tripod to be faulty as I had used a friend's model of this tripod for well over a year and it never had this issue once despite being used extensively. It is worth mentioning that this exchange took place on the 2nd of october 2023 and any action was taken because I both used the online chat and the call centre as I wanted it resolved. I was given the return labels and sent the tripod away. After a couple of weeks of not hearing anything I contacted digidirect via the email addresses I had been corresponding with (to anonymous representatives by the way, no one signed it with their name) and never received a reply. Being busy with work and life I don't have time to constantly call to check on the progress of a warranty claim but a whole month later I received an email to ask for confirmation of my return address as the tripod had been fixed. Aside from the fact that my request had been completely ignored (ie to have store credit rather than the same, faulty tripod back) I gave digidirect the benefit of the doubt and confirmed my address.
When the tripod arrived it had the paperwork from digidirect and from their supplier who "repaired" the tripod, stating that they had disassembled, reassembled and then tested the tripod - declaring it "fixed". I tested it myself by setting it up and within the first 5 minutes of being taken out of the packaging the problem leg - the faulty tripod - fell out again. I got onto the online chat to tell the company of this, with one of their representatives having the gall to ask me if I "had video of it breaking 5 minutes out of the box?" I reminded this individual that I wouldn't be videoing myself open a box on the off chance what I take out breaks - complete stupidity, but again this is what I have come to expect from this company. I then expressed my desire to have a refund as I am entitled to under Australian consumer law (as I no longer wanted store credit as this has been a massive waste of my time) - this was noted by the representative and put down that I had "requested" this on the form. Again they provided me with return labels and I sent the tripod back. I called to follow up some weeks later when I was notified that the tripod had been returned, as I was told my refund could only be processed when it had been returned to digidirect. The man I spoke to was as about as helpful as I have come to expect, telling me he had to look at the tripod before processing anything yet telling me he was looking right at the box at that moment. He also said there wasn't time to do this as it was "getting late in the day" (it was 3pm on a Friday). I again, was nice and gave digidirect benefit of the doubt but advised them to contact me via email as I was going to be overseas for a couple of weeks.
Fast forward another couple of weeks (a total of 2 months from the original contact and sending off of the tripod) I am contacted by email by digidirect asking me to confirm my return address! Again, completely ignoring my previous requests and shirking their responsibility under consumer law. To date I still don't have the tripod and I still don't have my $500 that the tripod cost, I replied to this email within 10 minutes and didn't receive a reply and followed up a week or so later, again to no avail. This company is a complete sham and their level of customer service is absolutely woeful, their communication with customers and within the company itself is terrible - having to reiterate the same information on every occasion I called (is there not some case notes or record of contact in these situations?)
I have been unable to make work or use my tripod to make an income during these months and I am extremely angry, I am again having to call to get my refund and will be taking the issue to consumer affairs. If. I don't get any action I will be involving debt collectors for a fee to get some of my money back. DO NOT BUY FROM THIS COMPANY and save yourself the trouble.”
“Their on line store purchase experience was total failure, never ever going to purchase anything from them again, 4 weeks waiting for 2 batteries and still donβt have them, try to get your money back from them, it is a waste of time and money, do not recommend them at all.”
“They knowingly lie about stock - don't purchase until you confirm they're in stock - ESPECIALLY if you're going to miss out on sales elsewhere with stores that DO have the product in stock!!”
“It unfair policy, if you have better choose, do not choose this shop
I am appalled by the inefficient and seemingly unfair policy that led to the unnecessary redemption of funds from my account while withholding my order due to a trivial security check.
Upon placing the order, I diligently checked the status through my online account, which consistently displayed "Processing." However, it came to my attention a week later that my order was on hold due to a security check that had not been cleared. I find it extremely disconcerting that over $100 was redeemed from my account, only to have my order delayed for a security check amounting to a mere $0.5.
This incident has left me frustrated and questioning the transparency and integrity of digiDirect's order processing system. It is unacceptable to have funds deducted from a customer's account without ensuring that all necessary security checks have been successfully completed. This misleading practice not only causes inconvenience but also erodes trust in your company's commitment to customer satisfaction.”
“Absolute rubbish to deal with. Sell used items they dont have, charge for Express Post with no intent of sending the item. Frauds.
READ the reviews people, they dont deliver. They tell you thsat the USED item they are selling is suddenly on backorder, and then "find" one when you get up them, and then came back 3 days later to say......oh bugger we actually sold that ....sorry. UNDER NO CIRCUMSTANCES buy form these online frauds”
“These people advertise goods for sale they donβt have , take your money, then send you an email β¦. Oh oops we have no stock of that item , and we have no idea if or when we will have and they keep your money . They cannot be trusted. Lodge complaints with the dept of fair trading . These people need to be stopped and stopped hard . They are no good . Not Aussie Way To Operate . They are no good”
“Ordered 1x 27β monitor and 3x 32β monitors with 4x wireless keyboards & mouses on the 23/11/2022 with express 4-5 days shipping.
They sent the one 27β monitor with the 4x wireless keyboards & mouses on the 2/12/2022 - already late and they probably would not have even sent it had I not called them to see where is the order up to. One keyboard came without the USB plug, the rest was fine.
They have said that they do not know when will they have the 32β monitors in stock - how can you sell goods with an express 4-5 shipping that you do not have in stock nor do you know when will they be in stock is beyond me.
Contacted them via chat on 6/12/2022 to follow up on the order to either cancel it or change it to 3x 27β monitors if they are in stock.
14/12/2022 2x follow up emails as we still have no heard back from them.
21/12/2022 I finally got in contact with them to cancel the order as after 1 month, they still have no ETA for the remaining monitors.
FYI, nowhere on the site do they mention whether what you are ordering is in stock, but they tell you that you will have your order within 4-5 days with express shipping.
Terrible business. I would not buy anything from them. Very hard to get in touch after purchase.”
“Simply one of the worst customer service experiences of my life.
Realised I had made a mistake on the $4400 online order when I received the tax invoice and immediately tried to contact Digidirect. This was using the phone number listed on the invoice if any queries, but no answer and told to message. No answer to the message either for a couple of days (and no answer at all to call back options).
By this time the goods had been sent but now I'm told they are 'unable' to reissue a corrected invoice or issue a credit and re-invoice correctly.
i.e. They can't be bothered, simply don't care about anything other than the sale, and have no way of accessing actual admin people.
There is always a way, especially when effectively this company has let me down big time by not acting in aas I now don't have a legal tax invoice for my business.
Absolute disgrace.”
“DO NOT SHOP HERE. They take your money, don't deliver products and keep your money without responding to any customer service requests. Have tried phone, email, online chat, facebook messenger, all no replies and they've taken over $1000 out of my account and have placed a hold on my parcel with no customer support available to resolve it. Worst online shopping experience ever. Will never shop again.”
