“I've purchased multiple times from digiDirect and mostly I have been very happy. They often don't have things in stock, but as long as you know this and don't want immediate delivery, they are usually about the most competitive on price.
One big issue I have with digiDirect is that they experienced a significant customer data breach around October 2024. This data is now being disseminated on the internet. I know because I have dark web monitoring, but digiDirect have never contacted me to let me know. That is unacceptable.
I have contacted the company directly and they did acknowledge the issue. However, they have a duty to notify their customers and to disclose what information was hacked.”
“I purchased a Canon EOS 90D camera, from Westfield Miranda, which I am very happy with. But with the camera deal was also supposed to include a lens, but the lens that came with the camera was out of stock. So the sales woman offered me another larger zoom lens, which I was happy to purchase, except she sold me the DISPLAY lens, which didn't come in a box/packaged and she didn't ask or mention to me that it was a display lens. I overheard her talking to another staff member and heard her saying that I wouldn't know it was display and it wouldn't matter. Another customer in the shop was talking to me about different lenses at the time, so i was distracted and i didn't realise until i got home, that it wasn't packaged like a new lens and that she must have sold me the display lens. She should have mentioned this was the display lens. Disappointing behaviour!”
