Dillard's Reviews

Name: Dillard's
Rating: 1.52

1.5 Rating 132 Reviews

12 %

of reviewers recommend Dillard's

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Metrics

1.5

Based on 132 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 78%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I must be the only short fat man that shops at dillards, Went in to buy a suit and all they had where for a slim fit, same way on the shirts. Nor everyone is athletic built, from what I see only 20 percent of people are, the other 80 percent are like myself.”

Helpful Report

Posted 1 year ago

“I love their choices in clothing, shoes, handbags and cosmetics, and I usually find what I want at Dillards. However, they've decided to clamp down hard on their 30-day return policy. This affects me because we live an hour from the closest Dillards, so I order online a lot. The 30 days period starts when you order and they have to receive your item before it's up. I'd purchased multiple sizes of several items from several stores to attend 3 weddings. When I started gathering things up to return, I realized I was 3 days over. I wrote an explanation and sent it in, but got it right back in the mail with a "more than 30 days" explanation. I called Customer Service and spoke with 3 different people. They were nice but firmly said I should have read the 30-day policy when I ordered. They also said Dillards had decided to clamp down hard on the return policy. I order online all the time from Sundance, Nordstorm, Bloomingdales, Dillards, Taos, Born, Talbots etc. and have never had this problem returning items. I'll be hesitant to order from them in the future, because I might be on a trip, the post office might be slow, etc.”

Helpful Report

Posted 2 years ago

“I purchased a top from Dillard’s and was not informed that the top had to be returned within 3 days when I made the purchase. I had the receipt and my purchase had been made around one week prior. They refused to give me a store credit even after speaking to two managers. When I was leaving without a credit I asked for a bag because I was shopping with my mother and did not want to carry the top around without a bag. I asked the manager who had not even heard me talk to the sales associate and he told me I could have a bag if I showed the associate respect. I have worked in retail, food service and education and I have never been treated so poorly.”

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Posted 2 years ago

“Purchased a blender online. Didnt work. Returned at local store for a full refund. That was great! They dont carry the brand except online. A week later the blender was on the clearance rack for sale at store. Yikes!”

Helpful Report

Posted 3 years ago

Dillard's is rated 1.5 based on 132 reviews