Dior Reviews

Name: Dior
Rating: 1.64

1.6 Rating 111 Reviews

16 %

of reviewers recommend Dior

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Metrics

1.6

Based on 111 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I recently purchased a Dior bag, but it had stitching deficiencies and fell apart just a week after buying it. Despite numerous international calls to Paris customer service, they were unhelpful and refused to assist, making it a complete waste of time and effort. Never buying anything from Dior again.”

Helpful Report

Posted 5 months ago

“The worst customer experience ever. Their door act sandal got messed up in less than month they refused to help me with that saying I manipulated my shoes. I felt scammed and robbed. Low quality and over priced. DIOR STOP ROBBING YOUR CUSTOMERS”

Helpful Report

Posted 6 months ago

“Love the products but the customer service is the worst I have ever seen! My order went missing and I still can’t get any resolution from them. No refund, no replacement. They keep telling me that this is mail carrier fault. Very sad 🥵”

Helpful Report

Posted 6 months ago

“Dior purposely makes it impossible to return shoes. They attach a huge hard tag at the middle of the shoe so one cannot walk or try out if the shoe fits. Additionally owning 4 pair of the j’aidior pumps the fit in the last year is inconsistent and irregular. Some I wear in size 35.5 other 6. I tried on the shoes and returned them within the timeframe. Then they sent a letter stating there’s as a blemish on the sole abd being returned to me, which was exactly how I received them and will not refund me. It’s been several weeks since I sent them back and the tracking shows no indication of when I will receive them all the while they have my money. It’s impossible to find small sizes in the boutique which is fine purposely so people have to use their online to buy and then they make it impossible to return. Their customer service staff has attitude and very condescending as it appears they go through this all the time. I’ve been a good customer for years spending 10s of thousands of dollars on the brand but this is it. Chanel, Fendi, Prada here I come. Good buy Dior. I will miss you but principles and bad customer service overrule.”

Helpful Report

Posted 6 months ago

“Extremely disappointed with Dior in terms of quality AND customer service as a result of the issues I had with a gift from my husband. Sad to say, after enjoying cosmetics from this brand for years - they have lost a loyal customer. My husband purchased the Riviera Limited Edition eyeshadow palette/ nail polish set as a thoughtful gift for my 30th birthday. Unfortunately, the Dior nail polish is absolutely terrible quality - it lasts a day, IF that. Meanwhile a 15 dollar nail polish from Sally Hansen from the drugstore can easily last you a week. While Dior’s website states “our Client Advisors will be delighted to assist you” - the Client Advisor I spoke to on the phone line sounded more so as though he hoped I’d drop dead after our call. They handled the call with a tone and demeanor that was notably rude and abrasive. When I asked “does Dior not stand by the quality of its products?” He responded “if that is what you infer.” They essentially informed me that Dior won’t do anything. As I persisted on the matter, they did submit a request, which was denied by email a couple days later. Oh, but they did offer me a “code on my next order to receive extra complimentary miniatures & samples.” What a joke and honestly just a slap in the face from what was one of my favourite makeup brands. “Be assured that your comments have a great importance for DIOR for which the aim has always been the quality of its products and the satisfaction of its clients.” Well Dior, I am NOT satisfied and this response does nothing for me.”

Helpful Report

Posted 6 months ago

“Dior at Hudsons Bay in Yorkdale Excellent & friendly service. Purchased The Fresh and light, J'adore Les Adorables golden gel enhances and illuminates the skin with the pearlescent pigments and 24k gold particles in its formula. Absolutely love it. Natalie & Marcos were extremely helpful . Highly recommend them. I adore my purchase.”

Helpful Report

Posted 6 months ago

“Avoid Christian Dior store and especially purchases on line, you will not receive your package on time. I am awaiting for my shoes for 11th Days now. The customer service is rude and unprofessional!!! Dior CUSTOMER SERVICE +1 (805)-3O8 OO4O Dior PHONE NUMBER +1 (805)-3O8 OO4O I will definitely not buy anything from this store aver again!!!!!!!!”

Helpful Report

Posted 6 months ago

“Avoid Christian Dior store and especially purchases on line, you will not receive your package on time. I am awaiting for my shoes for 11th Days now. The customer service is rude and unprofessional!!! I will definitely not buy anything from this store aver again!!!!!!!!”

Helpful Report

Posted 7 months ago

“I purchased a lipstick at their pop up shop and ended up wanting to get a different shade. I didn't even open the lipstick I purchased and they were very nice at first saying that its a one time they would accept the return and sent me a shipping label. The lipstick I wanted was a few dollars more than the one I originally bought and after I shipped out they said it has to be equal or less value. I went ahead and bought the lipstick from Nordstrom Dior so I said I can just do a refund on the original I had already sent back. After I got confirmation that they received it back, it was like arguing with a broken record on email of the beauty advisor Crystal saying to pick a different item only and no refund or credit would be issued. It was so ridiculous. I ended up just doing a dispute with my card. Would not recommend to buy from Dior online. Try to find other retailers like Macy's or Nordstrom or their in person stores. Much better experience!”

Helpful Report

Posted 7 months ago

“Its coming to a month where i have been emailing back and fourth for management to contact me - not only are the staff members in customer service rude and just forever to get bk to you- they think they are above u with this rude attitude to not want to help and actually listen to the complaint at hand - they in their own words told me i would receive something to then not send it with my order and then have the nerve to make an excuse - send a random thing to shut me up and still waiting for someone higher to contact me! there service is appalling!!! and they think its okay to talk to clients this way”

Helpful Report

Posted 8 months ago

“Christian Dior simply did not stand behind their handbags that we, unfortunately, spent so much money on. A very costly handbag with defective material and ACKNOWLEDGED in writing by a Dior customer service rep. that (1) the bag we sent images of is authentic and theirs, and (2) they know about these defects. Yet, because we couldn't find the original receipt, they refused to either repair, replace or any other reasonable resolution for the customer. Customer service sweet talks to the customer so nicely, BUT did absolutely nothing for us to resolve their defective handbag. Be sure this won't happen to us again because we are totally done buying anything CD. And from the various reviews on line, it looks like others may be as well.”

Helpful Report

Posted 8 months ago

“Rude horrible customer service. I won’t purchase from Dior ever again.”

Helpful Report

Posted 9 months ago

“If I could give 0 stars I would. I bought two pairs of shoes to see different styles and sizes and promptly returned one after trying it on on carpet for five minutes. I sent it back with all packing down to the last detail. Dior rejected the return. For a $1,500 item that’s ridiculous. I would never have purchased had I know their return policy was so illusory. I then spoke with a customer service rep who told me I had nothing to worry about and they would refund me. A month later and no refund. And they are contesting a dispute I initiated with my card since I’ve returned the shoes and no longer have them in my possession and called the chargeback fraudulent. Never purchasing from them again. I will stick with brands like YSL and Chanel that treat customers buying expensive items the way they should.”

Helpful Report

Posted 9 months ago

“I placed an order and I was supposed to receive a free gift as well as two samples. They were not included . . I joined the loyalty program for these perks . Now I am believing that Dior makeup does not fulfill their promises. They are offering me more free fists if I buy more . I don’t think so .. I will stick with Chanel .”

Helpful Report

Posted 9 months ago

“keith yap from dior ioi city mall, malaysia. very helpful, suggestive and nice !”

Helpful Report

Posted 10 months ago

“Shame on Dior. Your customer service does not represent the kind of service you should provide as a high end retail store. I will not ever purchase any products from your store for this reason alone ever again! Your customer service is worse than any other retailers out there and on the bottom of the scum. Whomever is in charge of retail operation should be ashamed of themselves. Train your employees properly. Are you not paying your employees enough they don’t know how to property treat the customers? You need to update your core system where the customer has the option to cancel the order before it is shipped out due to wrong address for example instead oh the cancellation is guaranteed and ships the package to the wrong address! You should do better than saying oh there’s nothing I can do to expedite the refund on the item I never got and even tho you got the shipment back but it takes at least 10 business days to process it. Wow!!what are you using 1980s system? Your company is a shame. Nothing but just a name brand. Learn something from Amazon. Amazon always comes out on top! Your customer service is disgusting!”

Helpful Report

Posted 10 months ago

“Today I called Dior and spoke with some lady who didn't want to give me her name saying" She doesn't feel the need to " give me her name. I am a Dior Platinum member and was expecting a welcome gift around 12/******* which was delayed due to holiday season. I spoke to a Customer Service rep in December who said that it will be delivered after holiday season. Then i emailed Dior on 1/4/24 for a status update and they said the order got called and money will be refunded. Then when I emailed back to them expressing my frustration -Dior kept quite. Again I emailed on 1/11/24 and they reply back saying they have place order again. And today is the height of all. In my life I never experienced such horrible customer service. Is dior not training their rep how to treat customers? I am just loss of words. Which representative doesn't give their name? I guess only those who didn't treat their customer well and fear of consequences? Hope Dior will take action and keep their platinum customers”

Helpful Report

Posted 10 months ago

“The service in Dior USA is one of the worst in the world Most of the stores are changing sales persons due to bad salaries Whenever you stick to a new salesperson it will be gone in only a few weeks They failed to ship a shirt ordered in the Soho store and they failed to refund me I was able to receive my refund using a dispute They failed to ship me a new order placed online I learned about this after sending an email They said that my size was not available after confirming my order They placed a second order with another size and I wonder if this new order will be shipped”

Helpful Report

Posted 10 months ago

“I would like to compliment your staff name Pamelia. She was very patient to serve both of us, me & my daughter at BICESTER VILLAGE. I am greatly appreciate Pamelia. I hereby wish you all the best in your future endeavours. Best regards, Carol Chua & Valerie Low”

Helpful Report

Posted 11 months ago

“Very poor Customer Service. No response to telephone messages or emails sent. No contact from anyone at Dior and no resolution offered even after speaking to an agent who promised to help in the matter.”

Helpful Report

Posted 1 year ago

Dior is rated 1.6 based on 111 reviews