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Direct Ferries Reviews

1.1 Rating 140 Reviews
1 %
of reviewers recommend Direct Ferries
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Phone:

08718 900 900

Location:

45 Great Sutton Street, London United Kingdom
EC1V 0DE

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Direct Ferries 1 star review on 13th August 2024
Giel Linthorst
Direct Ferries 1 star review on 22nd July 2024
Anonymous
Direct Ferries 1 star review on 3rd July 2024
Ken
Direct Ferries 1 star review on 19th June 2024
Gillian Coleman
Direct Ferries 1 star review on 19th June 2024
Gillian Coleman
Direct Ferries 1 star review on 25th October 2023
DAVID
Direct Ferries 1 star review on 9th June 2023
Elsa Silva
4
Anonymous
Anonymous  // 01/01/2019
they should get zero star. But it is not possible unfortunately. I paid for an extra they never delivered and when I told them, they shut the door in front of my face. I cannot recommend this company
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Posted 5 months ago
We purchased a ticket for East Cowes from Southampton. The Ferry Service provider is RedFunnel.When I checked with the Red Funnel ticket counter, the return ticket price for 2 adult and 1 child (6+yrs) is 62.5 GBP ( also there was a discount they added, so the final price 56.5 GBP). But Direct Ferries charged me 80.99 GBP ( it includes 4.99 GBP service charge) . Will not recommend anyone buy ferry tickets from Director Ferries. Instead people can buy from RedFunnel directly. I will add this review in other places also. There is no direct phone number to call Direct ferry.
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Posted 5 months ago
I had a booking that I had to cancel, and since I was able to, I made another one for the same day but at a different time. A few days later, I received an email stating that I couldn't cancel, without providing any reason. Their customer service is awful, and the company is not trustworthy. I've never seen a company that is so unclear on their website.
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Posted 5 months ago
Purchased Ferry tickets and did not receive them, tried contacting Direct Ferries and required a reference number which was not provided. This company is a SCAM, we lost $354.45, do not give them any money.
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Posted 5 months ago
I tried to book a passage to the Scillies from Penzance. Got an email back (which admittedly I did not read at once), telling me that particular ferry crossing was full. I only read it on the night before the crossing and realised that I did not have a ticket. Mild panic. However, on looking at the Scillonian website I was easily able to book my ticket for the next day. So to say the crossing was full was not true.
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Posted 5 months ago
Appalling service. Did an online search for a trip from Symi Island to Rhodes on 21st May 2024. Paid for the ticket - and received confirmation of tickets on 25 May (the day after I'd be back in the UK.) Used the change booking' facility ... but this would only allow changes AFTER 25th. None of the suggested ways of contacting the company worked. In the end I had to cancel (and was informed that my payment had been swallow up in booking payments) ... so I have to book (and pay) again through another company. Looking at the reviews I see I am one of many who have had a similar experience. ADVICE: AVOID! (One star is one star too many.)
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Posted 5 months ago
It's easier to book directly through the Bluebridge or Interislander Ferries websites rather than using Direct ferries. Direct booking allows you to communicate directly with ferry staff, who are often more accommodating with ticket changes or refunds compared to third-party platforms. Plus, you can avoid extra charges sometimes imposed by Direct ferries services.
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Posted 6 months ago
Everything! Same comments as everyone else . Take the customers money and don’t assist on responding g or given an alternative so loose your money due to incompetent staff and cancelling sailings and providing the wrong information- Unable to speak to someone with knowledge or common sense AVOID
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Posted 6 months ago
Charged me €138 to change my booking date. Total ripoff. Book directly with the ferry company.
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Posted 6 months ago
“Customer service is so bad. DONT use this website. Go directly to the ferry company Automated email response unable to sort out problem no way of talking to a person. They couldn't give a damn. Changed my return date to a day later. No way of getting anyone on the phone.
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Posted 6 months ago
Bluff. First they charged for cabins they couldn't deliver, then they suggested changes and after I accepted, the card was charged once more. One more change and the card was charged for the third time! No phone, no options to cancel. Beware! Go directly to the ferry's website. Will be cheaper, faster and without the money being blocked.
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Posted 6 months ago
VERY VERY BAD COMPANY. PLS DONT TRUST THIS PEOPLE. THEY SELL YOU EVERYTHING JUST TO URN MONEY...NOT TO HELP YOU AND THEY LIE ABOUT EVERYTHING
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Posted 6 months ago
What a bunch of con artists! Was due to sail on a 14:30 crossing from hook of holland to harwich. Due to a delayed flight from Croatia to Amsterdam I couldn't get to the ferry port until 14:00 which is half hour after check in closes. Due to no inbound phone lines.my only option is to use the online chat facility. I explained the situation and was told late check in was absolutely not an option and my only option was to reschedule to the night crossing at an additional charge of £61.50. On arrival to the ferry port I was ushered urgently to the check in desk and told I was allowed to check in and sail on the originally booked crossing of which I'm grateful for but since I didn't sail on the later crossing I feel I should be entitled to a refund but the company says no. I will never book with this company again, I will never recommend them and if anything I will recommend people do not use this cowboy company.
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Posted 6 months ago
Never use this service. They offer an amendment service that doesn't work. Then when you contact customer service, they advise you cant, however when contacting the actual ferry company, they advise that direct ferries has to do this. They then ignore your emails. Their cancellation policy on their website advises that if you request a cancellation, they will advise you how much you will be refunded to ensure you want to proceed. They didnt do that. They just cancelled my ticket and I lost almost $40 and have no ticket now. Any attempts to explain or reason with them only ended in them making countless excuses about refunds and different types. Cheats!!
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Posted 6 months ago
Customer service is appalling. Automated response unable to sort out problem no way of talking to a person. They couldn't give a damn.
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Posted 7 months ago
Date I put in not on ticket. Avoid this website and go direct to shipping companies. This will save time and money
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Posted 7 months ago
Direct Ferries charges 50% more for ferry tickets from Hvar to Dubronik than booking direct with the ferry operator. Be sure to price compare.
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Posted 8 months ago
hi everyone.... i booked a 3 day promo trip to france. BUT .... i asked them can i change my outbound date and still return on the promo return as planned. As i wanted to go a day earlier .. after 3 days they said i cant as i would have to cancel the return aswell even though i was coming back on that ferry.. i even said i would pay the difference. so really unhappy to them saying i would have to pay twice for the same return eerrrrrrrrrr
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Posted 8 months ago
This was originally due at 02:45am. We received a text at 19:45 to advise of a delay. No further communication received since. We arrived at Pembroke at 2:45 and had to wait passed 4:30, yet text said last check in was at 4:30, for the people who had been sat in the booth for a good 40-50 mins quite literally with their feet on the desk. Again no communication. We were then left in our vehicles with not a word from any staff and no updates to when we may depart. We are travelling with 2 dogs and didn’t know when/if to feed them/walk them etc. We only got to board at gone 8am. No staff on board with any hint of customer service to raise concerns to. Not only was the ship NOT the one that was on our booking confirmation I was very unhappy to have to leave my car and dogs almost outside to the elements. I’m just glad Stenna Lines are operating for the return journey. Sent 2 emails and no contact number and no reply - Will have to probably do indemnity claim due to lack of response etc
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Posted 9 months ago
I booked a ticket and paid through without insurance because I knew I am going at this time. But that’s not the point, the application add an other ticket when I was looking before, it saved it and put it through the booking I did. I paid for the unwanted ticket £165 and the customer service told me they can’t refund me. The app is simple but DOUBLE CHECK before you paid et get fooled like me.
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Posted 9 months ago
Direct Ferries is rated 1.1 based on 140 reviews