“I would like to know how their compliance to operate can be reviewed as they are not a company that can be trusted .
They have no understanding of customer service and are impossible to have a person to contact when things don’t go as promised.
I have given them my contact number as they have left me abandoned in Italy”
“Ferry from Villa San Giovanni to Messina on 12th June 2023.
Information on the booking documents we received was totally inadequate and wrong and shows they no nothing of the circumstances at Villa San Giovanni.
You will be able to get your tickets when you check in. Wrong the ticket office is no where near the check in to the ferry. Fortunately a local guy helped us for a 20euro bung.
You need to be at the terminal 2 hours ahead of the time. Wrong or at least unnecessary as the ferries are running every 20mins or 30 mins.
Ideally you would just turn up at the ticket place and buy a ticket for 33 euros and thats that.
Very disappointed as i thought buying in advance was a good idea. Think again!”
“Dishonest company...they constantly cancel trips and withdraw money from the customer's account without ever having traveled. They do not refund money or respond to emails. Corrupt Company!!!”
“THIS IS A COMPLETE GANG OF ABSOLUTE…
THIS IS A COMPLETE GANG OF ABSOLUTE CROOKS. DO NOT EVER DEAL WITH THESE PEOPLE. A SHOWER OF ROBBERS. I BOOKED FLEXI TICKETS AT EXTRA COST BUT THEY WOULD NOT HONOUR THEM. ALWAYS GO DIRECT TO THE FERRY OPERATOR. THESE ARE A GANG OF SCAM ARTISTS. A SHOWER OF SEE YOU NEXT TUESDAYS. NOT TO BE TRUSTED. ONLY OUT TO SCAM THE CUSTOMER.”
“HORRIBLE company and a total rip off!
I cancelled the reservation within minutes when I realized they were charging hundreds of dollars more than the boat company. Direct Ferries says they are going to keep $101.23 of my money!
Totally unfair and unethical.
DO NOT do business with Direct Ferries.”
“The most upsetting run-around I've been given. been at going into its 3rd week now. They are playing games with a lot of money, constantly pass over your problem to someone else, give you the same excuses, and won't even find the opportunity, to be honest. Something deeply problematic is happening here, please just steer clear and book your ferries with the ferry companies instead.”
“SCAM. They take your money, try to buy you a ticket and if they cant they say they will refund your money (for 15 days you always get the same polite reply "please allow 10 working days blablabla", but the money never arrives. Just go directly to the boat companies to buy your ticket :) It works fine!”
“I am not sure why i have yet to receive my refund
Booked tickets for 24th Feb, but system picked up wrong date on the 27th. I rebooted another business class far for 2, for the 28th, in trust i will get my refund. Until today the treatment is soooo bad; no response/just stall me.”
“Direct Ferries is NOT LEGIT and ignores emails
Direct Ferries will not reply to my 3 emails. They sent a cancellation notice to me about the Salerno-Amalfi route on Positano Jet. However, Positano Jet says that the INAG (booking) number from Direct Ferries is wrong (i.e. false). We booked 3 return tickets which cost us over 60 euros. Direct Ferries will not respond to my requests for a refund. If a Direct Ferries representative is reading this, please check your email and refund me. I will correct this review if that happens. Otherwise, to all future customers looking at booking with Direct Ferries, DO NOT WASTE YOUR MONEY.”
“Direct Ferries Booking DFP157517566, Destination Gotland Booking 10190907
Never ever use Direct Ferries, it is robbery in broad daylight. They have just sold me a return ticket with Destination Gotland for 4580,74 SEK, and then at Destination Gotland bought the same ticket for 2574,00 SEK. For a simple booking they charge 2006,74 SEK for themselves. This is a profit of 80%. For the cheapest journey without meals, cabin, reserved seats or cancellation. I will fight for my money to the last krone. Never ever use Direct Ferries!”
“I've been emailing them for the last 12 days trying to rebook our ferry (we paid for an amenable booking).
They just emailed me back saying that the "booking has expired".”
“Simply avoid DF service. Booked a ticket and for ferry from Ao Nang to Koh Jum and paid by credit card. Got an SMS with the booking reference but no Email confirmation. When I tried to contact DF this was not possible as the reference number was unknown.”
“I booked a ticket from Wellington to Picton. At the time I didn't know exactly what car I would be driving (it would depend on the rental company) but according to their website that would not be a problem as I would be able to amend it when I have the car available.
When I received the car and tried to amend the particulars in their website they replied that the amendment was not possible.
I contacted the operator and could get a ticket for the same day and time as my original one.
Then I asked for a cancelation of the ticket with DirectFerries (according to their website that would be possible for a fee).
They replied that cancelation was not possible (even after I insisted that according to their website it was possible).
So I got ripped of of the value of the ticket...
My strong advise: DO NOT DEAL WITH THIS COMPANY - IT'S A SCAM.”
“HORRIBLE EXPERIENCE Needed to change my sailing
Needed to change my sailing date
No phone number & No possibility to call
Not even an emergency number... Nothing !!
Contact portal on website not working at all.
No email. Contacted Brittany ferries to obtain email. Emailed them .NO REPLY !! NO CUSTOMER SERVICE AT ALL !!! ABSOLUTELY HORRIBLE AND STRESSFUL.
Now it's TOO LATE to change my booking.
Have to spend HUNDREDS on ANOTHER TICKET directly from Brittany ferries
YOU HAVE BEEN WARNED !!!”
“I booked today but never got a ticket. The money was immediately debited from my bank account and 2 minutes later I received an email from the company that I didn't finish my reservation. I try to contact them for two hours. Impossible, Total SCAM”
“I bought ferry ticket from Tallinn to Helsinki on Eckoro Line via Direct Ferries website and then received a email with reference no. But no actual ticket. I became slightly uncomfortable when I read online comments alluding to DF bring s fraudulent company. I was worried I had been scammed. Just 2 hours before embarking I went to g to he port terminal and found a machine dispenser and got my actual ticket by entering DF’s booking reference no. All is fine now - verifying DF not a scam. See the picture of the self help ticket dispenser in the port terminal for your convenience.
While DF is not a scam but they do charge extra 2 to 3 euro for their service. Why not just book directly from the actual transport operator to save $? I’ll keep reminding myself to be a smarter user by not going through a broker the next time I book tickets.”
“This company are total rip off . Never ever deal with them again . Absolutely shocking treatment we changed original booking and they charged £43 for this to be told a week before due date to travel that the booking was not available and said they sent a email to say this . We never had a email . When asked to send us proof they only say the date and time they so say sent it . Absolute rubbish never had a email and we could not make another booking as they claim we missed the booking . Furious as they will not refund . I am so shocked at the comments about this company from others with sim problems. I hope karma bites them on the ass 😡😡”
