Direct Sight Reviews

Name: Direct Sight
Address: 5 7 Baring RoadBeaconsfield, Buckinghamshire
Rating: 1.65

1.7 Rating 175 Reviews

15 %

of reviewers recommend Direct Sight

1.7

Based on 175 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 59%
Accurate And Undamaged Orders	Greater than 78%
Customer Service
Communication Channels	Email, Telephone

About Direct Sight:

High Quality Cheap Glasses Sunglasses from Direct Sight, save money on top name authentic Designer Glasses starting at just £19. Save money on authentic Designer Sunglasses, huge stock and low prices Prescription lenses available on all Sunglasses.

Visit Website

Phone:

0844 376 0066

Email:

help@directsight.co.uk

Location:

5 7 Baring RoadBeaconsfield
Buckinghamshire
HP9 2NB

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Direct Sight 1 star review on 30th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Said you you can try before you buy but then deduct the cost of the frames from the refund when you send them back”

Helpful Report

Posted 8 years ago

“I'm having major problems with this company, I have purchased glasses previously and all has been good. However this time I ordered a pair of prescription sunglasses and a pair of standard glasses. The sunglasses arrived but are wonky, I have managed to sort this myself but not impressed. Over a month after the order had been placed still no sign of the standard glasses, and still not in production according to their website, so I asked them to cancel and refund, they did cancel the order and promise a refund, but didn't apologise or give any explanation for the delay. A week and a half later, still no refund, I've now raised a claim with paypal and am awaiting the outcome of this, I won't be ordering from them again, so they have managed to lose a loyal customer with their lack of customer service. After posting the above on Facebook, they responded telling me they had cancelled the order after they had sent me an email telling me the glasses were out of stock and that I had responded to the email saying I wanted to cancel, this is a lie, and I would be happy to send my emails to Direct sight to prove this, they also told me that their customer service department had been trying to contact me, another lie, I haven't heard anything from them, and I have checked and made sure that they have my correct contact details. I am still waiting for a refund. I would like direct sight to explain to me why they believe they should be able to keep my money.”

Helpful Report

Posted 8 years ago

“Ordered varifocals via their website. I kept tracking my order which was saying "with opticians" I phoned them after 13 days to be told they were waiting for a reply to an email that they had not sent. I had received other promotional emails from them though. Really annoyed that nobody had tried to contact me. Decided to cancel my order with them and gone where I should have gone in the first place to Specsavers. varifocals seem too complicated for them to do unless you have had varifocals before from a local optician. So all in all a waste of two weeks.”

Helpful Report

Posted 8 years ago

“Paid for fast track delivery, 1-5 days. After 10 days I asked for dispatch immediately and they replied stating they would be sent that night. They aren't dispatched until the next day and in total took 13 days to arrive. Emails asking for a refund for their fast track service were ignored. Ultimately had to on holiday without prescription sunglasses which was highly inconvenient while driving. Ultimately, they're crap.”

Helpful Report

Posted 8 years ago

“Ordered two pairs of glasses (SOLO 565 gun metal and SOLO 563 black / chilli red), both arrived at same time today (i.e. within a week of ordering). They look like good quality glasses and as they were both in the clearance sale, they cost me a grand total of £30 including anti-reflective coating and P&P, crazy low price, very happy customer today.”

Helpful Report

Posted 8 years ago

“Very bad customer service and glasses. My vision was distorted even though I had given the correct prescription and they would not refund me for the cost of the lenses, only the frames.”

Helpful Report

Posted 8 years ago

“I had frames reglazed by Direct Sight. They were returned in packaging that was so flimsy that it offered no protection in the post - as a result my frames were bent in transit. Direct Sight offered simply to 'adjust' my frames if I returned them to their care, and will not admit any fault in the matter.”

Helpful Report

Posted 8 years ago

“A few months ago I purchased four identical frames with different lenses (one distant, one near, one photochromic distant and one sunglasses distant). Within a couple of weeks the first one failed with one of the arms detaching from the hinge. This was replaced free of charge after about 3 weeks. Then a 2nd one failed, and the 3rd one, or failing in the same way clearly indicating a faulty batch of frames. Next one of the ones that had been repaired also failed making a total of 4 failures over a few months. In addition, the photochromic lenses were clearly defective in that the lens had been inadequately polished before the antireflection coating was added to them. This produced rather curious diffraction patterns. As I work on optics in the University I was able to provide images to demonstrate the failings. After the 4th failure I decided to return all to DirectSight since it was clear that I could not rely on any of these glasses to last, and would be lost without them. I requested a full refund of the £278 paid for them. The company in fact refund it only £103 claiming that the lenses are never refunded. I have been buying glasses online for many years and had extremely pleased with them from a variety of suppliers. This is the first time I have used DirectSight and would certainly not use them again.”

Helpful Report

Posted 9 years ago

“Not happy with their service at all. I sent two pair of my Ray Ban Glasses for reglazing. - It was supposed to be one tinted lenses and one clear ones. - I attached clear instruction which glasses will have the tinted lenses. When I received them, they put tinted lenses on the ones which were supposed to be clear, and the clear on my sunglasses. There is no telephone number to contact them, so I emailed then I sent them back the glasses for correcting the mistake. The glasses were sent back after about 10 days, the clear lenses still gave me vision problem and headache after two weeks wearing them. Also they damaged my frame too. The arms of my frame became so loose after the second reglazing. I had to return them for another adjustment but no improvement when returned to me. I will not use this company again and will not recommend to anyone to them.”

Helpful Report

Posted 9 years ago

“I ordered a pair of glasses and they cost £104. They took over a month to arrive, when they did they were unfit for purpose as the frame which was supposed to me a man's was too small, the arms did not go over the ears. The lenses were very flimsy and fell out when trying to clean them. I returned them for a refund and did not want a replacment as the quality left so much to be desired. It took well over another month and an email before they refunded me £33.95. I was charged £70 for the flimsy lenses. When I started questioning the amount refunded I found their emails were rude and dismissive. Looking on other review sights they score an average of 1, so use them at your own risk as I think they are crooks. I ended up going to Asda opticians and was able to get a pair of designer glasses for £100 ten time better than the rubbish this firm passes off.”

Helpful Report

Posted 9 years ago

“Sent off a pair to be reglazed took 4 weeks to get back they arrived but no good sent back got email on 28th May telling me would receive with 3-5 working days after 5 days and many emails .I was told on 5June the order was sent out and would take 5 working days never known post take this long before . After 13th June I received a email telling me that it it had suddenly been returned back to them and they have now sent out again which I find so unbelievably so did a check on company house this company was dissolved trying to find out if I can get enough people so I can shut these rouges thieves down forever.”

Helpful Report

Posted 9 years ago

“First couple of orders were ok but the moment there is a problem,they back track everything they say and then try to get even more money out of you. Even after completely clarifying everything with 'Emily' regarding my refund/exchange they are still trying to rip me off! They are useless. DO NOT UNDER ANY CIRCUMSTANCES ORDER ANYTHING FROM THIS THIEVING COMPANY. I wish I never had as now I am trying to get a refund back which they said I could have but will not give me. They change their story to suit them. They are utter RUBBISH!”

Helpful Report

Posted 9 years ago

“I finally received my glasses and an email stating that my money has been returned. I will be checking this later with my credit card company. So, 41 days later I have my lovely glasses back but without new lenses.”

Helpful Report

Posted 9 years ago

“DO NOT SEND ANY MONEY - THIS COMPANY IS DISSOLVED. YOU WILL NOT GET YOUR MONEY BACK (OR YOUR GLASSES IF YOU SEND THEM FOR REGLAZING”

Helpful Report

Posted 9 years ago

“Do not use I sent my £250 glasses to this company on 24 April and received confirmation on 27 April. After reading multiple appalling reviews I tried to ring the company - the number given does not exist. I emailed them and received a polite email from 'EMILY' - no surname given and written under a generic email address. On 28 May I finally cancelled the order after checking the company details on Companies House website. I checked with my credit card company who advise the money has not been returned - and neither have my glasses. If the money and glasses are not returned I will be contacting the police and Opticians Council as this person (yes - this is a sole trader) is not registered with them.”

Helpful Report

Posted 9 years ago

“I ordered a basic pair of specs on 22/05/15, got them today 28/05/15. Take out the weekend and the bank holiday that's good service.”

Helpful Report

Posted 9 years ago

“Glasses never arrived, customer service is utterly diabolical and I am now being forced to claim back my money through PayPal.”

Helpful Report

Posted 9 years ago

“STAY AWAY! I ordered a pair of glasses, with a very basic perscription, it took 6 weeks with no reason for the delay so I cancelled my order. There is no contact phone number and the don't respond very well to any emails.”

Helpful Report

Posted 9 years ago

“Glasses broke after 4 months tried ringing them but the phone number no longer exists”

Helpful Report

Posted 9 years ago

“I ordered the lens service. Money taken immediately but total wait 11 weeks. And then the wrong description. AVOID, AVOID, AVOID. And don't 'trust' certain reviews from other sites when you are 'piloting' the Internet.”

Helpful Report

Posted 9 years ago

Direct Sight is rated 1.7 based on 175 reviews