DLSB Reviews

Name: DLSB
Rating: 1.84

1.8 Rating 341 Reviews

21 %

of reviewers recommend DLSB

Company Reviews

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Metrics

1.8

Based on 341 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Mrs P

Anonymous

DLSB 1 star review on 10th September 2024

Alison Grove

Anonymous

Anonymous // 01/01/2019

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“If I could give 0 stars I would. Lack of contact from company returned good in October and now been told company gone bust so lost out in around £130 worth of goods. No one buy from the new company she is now opening up. Scammed so many people I can see.”

Helpful Report

Posted 4 months ago

“Terrible experience waited for a refund for nearly 3 months only to receive an email from them saying they'd cease to trade and to contact my card provider for refunds,I've been issued my refund today through my card provider thankfully £170 I was owed,its a shame there clothes are nice but if you need to return them good luck”

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Posted 4 months ago

“I also have been waiting months for refund. Its a joke they owe me £66. Emailed them several times and receive same email message back that they have back delays or words to that effect.”

Helpful Report

Posted 4 months ago

“Terrible company still not received a refund 3 months after they confirmed they had received it. Just been on their website and apparently the company have gone out of business. Absolutely disgraceful company. Would have given zero stars if that was an option.”

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Posted 4 months ago

“Stole £200 of my money at Christmas. Disgusting. I wish the police could help. They should be arrested”

Helpful Report

Posted 5 months ago

“Been awaiting a refund for an item I returned in September. After several emails I have not yet received a response! What do I need to do next?”

Helpful Report

Posted 5 months ago

“As like a lot of other customers, I returned items in September. This was acknowledged by the company that they were processing my refund. However I never receive this and the company has since been dissolved. It would appear that rather than wrapping up the company appropriately and refunding customers money they have chosen to keep people’s money, close down the business and start up again under a new name. In any other scenario this would be criminal thief and fraud. I would not buy anything from any company associated with Shelly Cutting in the future.”

Helpful Report

Posted 5 months ago

“Sent my items back and 4 weeks later I still had not received my refund. I emailed and was told they were running behind with refunds. I emailed again today as its now been 11 weeks to receive an email to say they had ceased trading.”

Helpful Report

Posted 5 months ago

“This is the worst clothing site ever, didn't hesitate to take my money, but taking forever to refund me, very very poor dishonest company.”

Helpful Report

Posted 5 months ago

“Waiting for a refund for 3 months to get the same automated message every time to be patient,then after saying I would report to trading standards get a message saying ceased to trade,absolutely disgusting £60 down the drain,and sounds like so many people in the same situation,ripped people right off.”

Helpful Report

Posted 5 months ago

“They've ceased trading. Says on their website. Good luck one and all with your refunds. I'm not holding my breath!”

Helpful Report

Posted 5 months ago

“So I have contacted this company for over 2 months regarding a refund. Emails sent back stating they would sort it out & thanking me for my patience…. Low & behold they gave now ceased trading & scammed hundreds of people out of their refunds !!”

Helpful Report

Posted 5 months ago

“Nearly 2 months and still no refund! Sent emails and responses with apologies but still nothing! Absolutely wrong how they keep your money but easy to take it! Something should be done about considering im not the only one i see!”

Helpful Report

Posted 5 months ago

“I can’t believe how many are in the same situation of waiting for a refund! All you get back is the automated emails. I left a few comments on Instagram posts and they have been removed. Their instagram is now no existent! I thought I had been blocked but even checking via a friends Instagram, their page no longer shows and have had no response to my latest email.”

Helpful Report

Posted 5 months ago

“Customer service is shocking with this company. Still haven't had my refund 6 weeks later from the day you received my returns. I have tried to get in touch multiple times via different ways but with no avail.”

Helpful Report

Posted 5 months ago

“Breach of their own T&C’s and consumer law. Hundreds of customers, including me, waiting on refunds. Waited 6 weeks for a refund and ended up contacting my credit card company to reclaim the money as I got nowhere chasing this company. Emails come back with an automated response and eventually they don’t bother replying at all. They delete any negative comments of dissatisfied customers on their socials. Just take a look at their trust pilot reviews or “DLSB Refund Issues” group on Facebook to see the extent of the problem. There are people who have been waiting since July/ August to be refunded. I would never use this company again and would encourage others to steer clear if they don’t want the same hassle.”

Helpful Report

Posted 5 months ago

“Terrible, no customer service at all. Emails go ignored and you can’t contact them any other way, they have blocked comments and messaging on social media. I was sent someone else’s order so I’m thinking of selling it on Vinted as it looks like I’ll be waiting an age for a refund if other reviews are anything to go by. Shocking company ! They need more staff to sort this shambles.”

Helpful Report

Posted 5 months ago

“DO NOT ORDER FROM THIS COMPANY. THEY DON’T REFUND IF YOU RETURN!!”

Helpful Report

Posted 5 months ago

“0 stars if i could. Nobody replies, no refund, been waiting for weeks. Disgraceful”

Helpful Report

Posted 5 months ago

“Returned items to DLSB on 20th Sep 2024, poor quality clothing! Royal Mail shows DLSB received the goods back on 23rd Sep 2024. It is now 12th Nov 2024 and I still haven’t received my refund of £133.97 I have filed disputes with Paypal, resolver and consumer ombudsman. Reading these other reviews clearly this is their usual poor standard as a business.”

Helpful Report

Posted 5 months ago

DLSB is rated 1.8 based on 341 reviews