DLSB Reviews

Name: DLSB
Rating: 1.88

1.9 Rating 319 Reviews

22 %

of reviewers recommend DLSB

Company Reviews

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Metrics

1.9

Based on 319 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Mrs P

Anonymous

DLSB 1 star review on 10th September 2024

Alison Grove

Anonymous

Anonymous // 01/01/2019

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“Nearly 2 months and still no refund! Sent emails and responses with apologies but still nothing! Absolutely wrong how they keep your money but easy to take it! Something should be done about considering im not the only one i see!”

Helpful Report

Posted 3 weeks ago

“I can’t believe how many are in the same situation of waiting for a refund! All you get back is the automated emails. I left a few comments on Instagram posts and they have been removed. Their instagram is now no existent! I thought I had been blocked but even checking via a friends Instagram, their page no longer shows and have had no response to my latest email.”

Helpful Report

Posted 4 weeks ago

“Customer service is shocking with this company. Still haven't had my refund 6 weeks later from the day you received my returns. I have tried to get in touch multiple times via different ways but with no avail.”

Helpful Report

Posted 4 weeks ago

“Breach of their own T&C’s and consumer law. Hundreds of customers, including me, waiting on refunds. Waited 6 weeks for a refund and ended up contacting my credit card company to reclaim the money as I got nowhere chasing this company. Emails come back with an automated response and eventually they don’t bother replying at all. They delete any negative comments of dissatisfied customers on their socials. Just take a look at their trust pilot reviews or “DLSB Refund Issues” group on Facebook to see the extent of the problem. There are people who have been waiting since July/ August to be refunded. I would never use this company again and would encourage others to steer clear if they don’t want the same hassle.”

Helpful Report

Posted 4 weeks ago

“Terrible, no customer service at all. Emails go ignored and you can’t contact them any other way, they have blocked comments and messaging on social media. I was sent someone else’s order so I’m thinking of selling it on Vinted as it looks like I’ll be waiting an age for a refund if other reviews are anything to go by. Shocking company ! They need more staff to sort this shambles.”

Helpful Report

Posted 4 weeks ago

“DO NOT ORDER FROM THIS COMPANY. THEY DON’T REFUND IF YOU RETURN!!”

Helpful Report

Posted 4 weeks ago

“0 stars if i could. Nobody replies, no refund, been waiting for weeks. Disgraceful”

Helpful Report

Posted 4 weeks ago

“Returned items to DLSB on 20th Sep 2024, poor quality clothing! Royal Mail shows DLSB received the goods back on 23rd Sep 2024. It is now 12th Nov 2024 and I still haven’t received my refund of £133.97 I have filed disputes with Paypal, resolver and consumer ombudsman. Reading these other reviews clearly this is their usual poor standard as a business.”

Helpful Report

Posted 1 month ago

“Disgraceful. Over 21 gays and my money has not been refunded. I have emailed customer service three times and receive automated response. I think it’s appalling you hold on to my money refund, I can’t get in touch with you and you obviously do not care.”

Helpful Report

Posted 1 month ago

“DO NOT BUY FROM THIS COMPANY!! If you need to return anything you will not get your money back! I am still due a refund since end of August. I keep emailing to chase up and my emails are ignored. The company is in debt, it won’t be long before they go into liquidation. Check out companies house for info.”

Helpful Report

Posted 1 month ago

“If I could give zero stars I would. I have been waiting since August for a refund for an item I ordered and have not received a response to my emails chasing it up. Appalling service and I’m looking into how to register a formal complaint”

Helpful Report

Posted 1 month ago

“Will NEVER order from this company again! Their refund process is shocking.”

Helpful Report

Posted 1 month ago

“Awaiting refund of nearly £300 for 3 months now. Loved ordering from them and their clothes, refunds always took time but this is actually awful. I'm wondering if will see this money again? I will take it further and even feel like driving upto their offices. It's disgraceful and I've sent emails and no response either it's like they couldn't care. What is the earth is going on to take so long? Are they going under? Makes me wonder although they're still sending daily emails with offers and new in items. I'm appalled but upset as loved their stuff. Shellie Cutting is the owner and instead of deleting and hiding comments on socials she needs to face upto it and not hide. The handling of all this is so wrong.”

Helpful Report

Posted 1 month ago

“Much like a lot of the other reviews, I am awaiting a refund for goods returned and it is now 36 days. To ignore their customers when they reach out via email, Instagram, and Facebook is disappointing and shows a lack of customer service. I have used DLSB many times before and have never encountered these problems but I won't be using them again”

Helpful Report

Posted 1 month ago

“Awful customer service. Still waiting for my refund it’s been three months it’s terrible the amount of emails I have written and you just get automated replies. The most laughable reply I had got was to give them a rating on how they did!!”

Helpful Report

Posted 1 month ago

“I'm waiting now 6 months for my money. Every time I ask about whats happening with my return I'm getting same answer. Will never order again. Very difficult to communicate and no help or even trying to resolve anything. They definitely not interested in giving my money back.”

Helpful Report

Posted 1 month ago

“Still waiting for a refund on 2 dresses .. all You get is an automated reply and can’t contact anyone in person !! Don’t buy from this company… avoid at all costs”

Helpful Report

Posted 1 month ago

“The outfits are lively, however I ordered x2 to try for my mums wedding, they didn't fit so needed to return. This happened in aug amd I am still waiting for a refund! I have sent so many emails and requests for this but still waiting! Very poor customer service unfortunately”

Helpful Report

Posted 1 month ago

“Been waiting 8 weeks plus on my return being refunded”

Helpful Report

Posted 1 month ago

“Still waiting for a refund after nearly 8 weeks no response from the company when trying to make contact. Disgraceful customer service would avoid at all costs.”

Helpful Report

Posted 1 month ago

DLSB is rated 1.9 based on 319 reviews