“I was so excited about these sneakers—they were adorable! But after wearing them twice, they basically shredded. To make matters worse, the return process was a nightmare. It took nearly a month and multiple follow-up emails just to get a return label, and I still haven’t been refunded. On top of that, they made an unauthorized $179.20 debit to my Visa, which was supposed to be a credit! Their customer service is awful—most of their replies seem like they’re generated by AI, with no real effort to resolve the issue. This has been an exhausting and frustrating experience. Definitely not worth the hassle.”
“I placed an order on Dec 2nd and my credit card was charged on Dec 9th for $130. I inquired about my order on Dec 12th because I had never received an email that they had shipped. I was told they were trying to fill my order. I inquired again on the 17th indicating that they were a Christmas present was told they were out of stock but I could not cancel my order because it had been sent to processing. It is now Jan 3rd and I have still not received the boots or a refund. Absolutely unacceptable customer service. I have no idea how they are still in business. Not sure if I will ever get my $130 back!!!! So Angry!!!!”
“Horrible return policy. I would recommend not ordering online unless you specifically know it is going to fit and is exactly what you want. Won't shop here again.”
“It's been over a week since I placed my order. Customer service says they are trying to find inventory and will notify me "IF" my order ships. I had to reach out to them, no communication and no resolution. Apparently I'm not the only one, after reading reviews. I would avoid this website!”
“BEWARE: I ordered online some boots from Dolce Vita and when they arrived they did not fit. Dolce Vita will not let me return or exchange. They say that the order was final!
I was NEVER told when placing the order that the sale was final, nor does my receipt indicate final.
Do not order from them. They have terrible customer service and you will not be able to return your item! Last time shopping with them!”
“ATROCIOUS customer service. I got a return approved and then ended up in the hospital and missed the window to print it and get it in the mail. I reached out explaining my situation and NOTHING. I've bought 6 pairs of shoes from them and I can guarantee you I will NEVER buy again after this.”
“I purchased your black Audri shoulder bag for my daughter, within 5 months it was falling apart. I sent emails and photos to customer service asking for a replacement or repair… I was told “ Thank you for contacting us. I sincerely apologize for your experience and I completely understand your frustration. Unfortunately, too much time has passed since your order was delivered and we are no longer able to provide a resolution for this particular order.
However, I hope I can help to make it right by offering you 15% off your next online order.”
Why would I buy anything else from a company that does not stand by your products! They are cheaply made and your reviews are terrible!”
“I ordered a pair of boots, received a confirmation email and then received an email that my order was canceled due to the lack of inventory. They tried to make it right by offering me 20% off my next purchase When I had already used 25% off my original order. Customer service was no help and didn’t make it right. Buyer beware, your confirmed order might be canceled and the seller won’t make it right.”
