Donaghy Bros Reviews

Name: Donaghy Bros
Address: 34 - 40 Maghera Street Kilrea, Kilrea
Rating: 4.80

4.8 Rating 8,248 Reviews

95 %

of reviewers recommend Donaghy Bros

Company Reviews

Questions

Metrics

4.8

Based on 8,248 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

02829540001

Location:

34 - 40 Maghera Street Kilrea
Kilrea
BT51 5QN

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Donaghy Bros 5 star review on 7th January 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very pleased with service.”

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Posted 3 years ago

“Fantastic customer service, particularly post-sale service with very quick follow-up to an issue I had with installation!”

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Posted 3 years ago

“Purchased a Le Creuset pot online that was supposedly shipped the following day. After 5 days the tracking info still said the same thing: parcel not picked up yet. I contacted them, and received a reply that they were sorry for the delay and they would ship now (so, again??). Took delivery of my order a further 2 days later. Basically they told me they had shipped it when they hadn’t, and a good 6-7 days were wasted with me just waiting around. That’s not the worst part. The Le Creuset pot arrived in bubble wrap and a big brown cardboard box. No original box or plastic clips that LC pots always come with. How can I give this away as a Christmas present when it looks as if I’ve just taken one of my own pots and stuck it in bubble wrap and cardboard?? When you buy a brand new (and not cheap!) product, you expect to get the original packaging with it. More alarmingly, the rim of the lid and pot is very dark in colour and rough to the touch. Any fan of LC will know that the rim is not bare cast iron, but coated in a transparent base coat. This pot, however, does not appear to have that. I have plenty of LC pots, and none of them have such a dark, gritty feel to the rim. It really makes me wonder if Donaghy Brothers are an authorised seller of LC products. Finally, their prices are often above the RRP. Unfortunately, they were the only ones I could find with items in stock of a particular colour. My advice is, if you can avoid buying from them, then save yourself the headache and do so.”

Helpful Report

Posted 3 years ago

Hello We're sorry to hear you have been disappointed by your recent shopping experience with Donaghy Bros. We can assure you that we are an authorised seller of Le Creuset items and offer competitive prices. If however, you feel that your item is faulty please email our service team on service@donaghybros.co.uk with pictures of the defect and they will investigate this further for you. Kind Regards Donaghy Bros.

Posted 3 years ago

“Cheapest on the I tenet for the product we wanted. Arrived quickly with no fuss or problems.”

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Posted 3 years ago

“The machine is great, the delivery quick and as stated. NOT thrilled with the price within days being lower than the "Black Friday" sale price!”

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Posted 3 years ago

“I recently bought a dishwasher from these people. The transaction went very smoothly. The delivery people were brilliant. They helped me far more than I expected. Would definitely recommend Donaghey Bros.”

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Posted 3 years ago

“Ordered a Black Friday deal, shipped quickly and arrived safely. Love the vacuum and would use company again.”

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Posted 3 years ago

“All good thank you. 5**”

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Posted 3 years ago

“In May 2020 we ordered a number of appliances from Donaghy Bros for our new kitchen based on reviews and customer satisfaction rating. The order was confirmed and all items available. In November 2020 we paid for order and awaited the delivery of all items. Subsequently, I was informed that the Neff microwave oven we had ordered and availability confirmed, had been taken and could not be located and was most probably taken to fill another order. After checking and numerous calls and emails by me, the microwave oven is unavailable and now it will not be available until after Christmas. As our new kitchen is designed specifically around this Neff oven and it is not available in any other suppliers, it is an incredibly frustrating experience. My interaction with Donaghy Bros has left me feeling that this is my issue and tough that my oven wouldn't be there for Christmas Dinner, etc. This is not customer service and unacceptable from a company that professes to have excellent customer service. Currently, I am in limbo with no updates or efforts to rectify the situation.”

Helpful Report

Posted 3 years ago

Hello Jason Our store manager was working extremely hard to find a solution for you on this and was able to source an oven. We appreciate your disappointment regarding the delays but please rest assured that every effort was made to rectify the situation. Best Regards Donaghy Bros

Posted 2 years ago

“Great service, fast delivery, 5star”

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Posted 3 years ago

“Excellent company to deal with. Kept up to date with any delays and delivery was also excellent.”

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Posted 3 years ago

“Fast response and delivery. Well received as described.”

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Posted 3 years ago

“Good service”

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Posted 3 years ago

“I'm 100% happy with my business with Donaghy Bros. They followed through on their word regarding delivery time and providing a product that is working 100%. They are quick and reliable unlike orders I've had with other larger businesses for a minor price reduction. Its also much nicer supporting small businesses”

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Posted 3 years ago

“I love my new kenwood mixer. Taking centre stage on my counter. Ordering and delivery were simple and quick.”

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Posted 3 years ago

“Quick professional service. My item arrived quickly and I was kept up to date with its journey”

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Posted 3 years ago

“Managed to get an excellent Black Friday deal from Donaghy Bros. They contacted me to warn me they had run out of stock but were able to fulfil my order a couple of days later (at the same price). Excellent service especially when other retailers were struggling to find stock.”

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Posted 3 years ago

“As described! Great prices during the Black Friday sale Company were reliable and professional. Shipping to England was not an issue. Definitely will order from you guys again. Thank you”

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Posted 3 years ago

“Fantastic Customer Service and very prompt in responding to and resolving queries. Would absolutely recommend”

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Posted 3 years ago

“Purchased a Dyson V8 when no one else had one available on Black Friday. The speed of the delivery from Ireland to Shropshire was really quick. I can't respond with regards to the V8 as we haven't opened the Christmas present yet.”

Helpful Report

Posted 3 years ago

Donaghy Bros is rated 4.8 based on 8,248 reviews