Doors of Distinction Reviews

Name: Doors of Distinction
Address: 63-91 Cobham Road Ferndown Industrial Estate, Wimborne
Rating: 4.59

4.6 Rating 293 Reviews

90 %

of reviewers recommend Doors of Distinction

Company Reviews

Questions

Metrics

4.6

Based on 293 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Phone:

01202 872211

Email:

tracey@doorsofdistinction.co.uk

Location:

63-91 Cobham Road Ferndown Industrial Estate
Wimborne
BH21 7QF

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Doors of Distinction 4 star review on 5th October 2022

Mrs P

Doors of Distinction 5 star review on 23rd March 2022

Lucy

Doors of Distinction 5 star review on 11th February 2022

St. James Church

Doors of Distinction 5 star review on 27th May 2021

Janice Hinchliffe

Doors of Distinction 5 star review on 19th April 2021

Alan Jackson

Anonymous

Anonymous // 01/01/2019

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“From first quote, ordering, then to delivery, then just a minor issue, everything was dealt with in good time and extremely efficiently. I emailed regarding a small piece of damage and was called half an hour later with a resolution which I was happy with.”

Helpful Report

Posted 4 years ago

Hi Susy Apologies for the slight damage, but glad to hear we sorted things quickly for you, thank you for your time taken to post the review!

Posted 4 years ago

“Great prices and products, and timely delivery. Excellent support and advice by phone. Have no reservations about recommending Doors of Distinction. Many thanks to the entire team.”

Helpful Report

Posted 4 years ago

“Ordered downstairs doors for new build and after some issues all arrived and installed, quality average Then ordered doors for upstairs and told not available for months but have same doors that only has slight bevel compared to original doors, so ordered Replacements And one of original as I could wait for this door and waited. Doors eventually arrived but panels completely different size so had to use upstairs But asked for one to be replaced as it sat next to an original door and looked completely odd After much discussion they are insisting that I pay £30 to pick up the door and £35 to take off one away even though they are picking up a door they sent by mistake and has been sitting in house for 4 months So I am understandably not happy now having to pay £65 to replace a £80 door that they mis sold to me. They are not happy to compromise at all even though they told me the doors were slightly different, when they are definitely not I would suggest you avoid as I will in future as customer service is bad as they never reply and keep you waiting and chasing”

Helpful Report

Posted 4 years ago

Hello Mr Miller, Further to our telephone conversation, thank you giving us the time to discuss these issues with you and are pleased that we were able to resolve this to your satisfaction. As discussed, if you do have any further queries or questions please do not hesitate to call us. Many Thanks again Richard

Posted 4 years ago

“Spoke to a salesman on Saturday about French doors, said he would be in touch on Monday, a week later and still haven't heard back, wouldn't both with them again, obviously not interested in my custom. Mike”

Helpful Report

Posted 4 years ago

Hello Mike My apologies if you have not been called as advised by our salesman. I have checked with the salesmen that were on duty on that particular Saturday, and you should have been contacted again. This is not the standard of service we expect from our team. Please let me know if we can assist further.

Posted 4 years ago

“We were very impressed with the quality and price of the doors, especially as they were pre finished. We could have brought unfinished doors from a well know retailer at the same price, necessitating us doing all the varnishing! The handles are excellent quality and a lovely brushed aluminium finish, there are 3 ball bearing hinges for each door. The after care service was brilliant, as the privacy lock was damaged. We received a replacement with 3 days. Thank you to Alan and everyone at Doors of Distinction. Would highly recommend them.”

Helpful Report

Posted 4 years ago

“Superb customer service especially as we were trying to buy within the lock down period, we managed to talk to Alan who was working within a lock down scenario, who helped us buy the required items safely. We were really pleased with the quality and delivery of the doors. Superlative quality of doors and latches.”

Helpful Report

Posted 4 years ago

“Brilliant quality doors and handles. Our carpenter was so impressed he has made a note of your name. Will definitely use again. Thank you Max for your help and excellent service.”

Helpful Report

Posted 4 years ago

“I have been using this company on and of for about 15 years. They have supplied some of the best doors I have worked with, perfectly flat, no bowing and delivered damage free. If your looking for quality I would recommend. Prices are good also.”

Helpful Report

Posted 4 years ago

Thank you Mr Ball We really appreciate you taking the time to post this review, and very glad to hear you are happy with us! Have a great day, and stay safe.

Posted 4 years ago

“DO NOT order from this company!!! Please!!! I placed an order on 9.01.20 and I am still waiting for my doors on 10.03.20. I have had no correspondence or courtesy emails explaining the delay and have had to continuously chase. Absolutely disgusting customer service. I have repeatedly asked to speak to a manager and keep getting fobbed off. I have been dealing with Alan who has been pretty useless in the whole situation. Wish I had never placed the order.”

Helpful Report

Posted 4 years ago

Hello Zahid Apologies for the confusion caused by not updating you when we should have, as advised by telephone earlier today, we now have confirmation that the doors have docked and they are scheduled to be with you by the end of next week. The courier will call you to arrange this.

Posted 4 years ago

“Very pleased with the quality of the doors which have transformed our hallway. Had a problem with a faulty bathroom lock but called and a replacement was sent straight away. Excellent company.”

Helpful Report

Posted 4 years ago

Thank you Tony Sorry that you had a problem with the bathroom lock, I trust everything was okay with the replacement.

Posted 4 years ago

“Good service, good product. Had an issue with two of the doors but issue resolved quickly and efficiently”

Helpful Report

Posted 4 years ago

Thank you Mr Aston Apologies you had an issue, but very glad that it was resolved quickly.

Posted 4 years ago

“Stress-free experience. We were able to see all products in their Dorset showroom which helped us choose the right supplier for our needs, essential especially when choosing door handles and locks. Staff provided useful advice and explained delivery process. Prices are reasonable. Everything arrived on time. Wouldn't hesitate to re-use or recommend Doors of Distinction.”

Helpful Report

Posted 4 years ago

Thank you Stefan for the taking the time to write your review. Hannah looked after your order and she and the rest of the team will be delighted to hear that we met our expectations on service. Thank you again.

Posted 4 years ago

“Sales and advisory staff unfailingly helpful and friendly. Excellent service and after-care - happy to answer even the most stupid questions from a novice customer!”

Helpful Report

Posted 4 years ago

That you for taking the time to write this review Michael. Matt was your salesperson and he and the rest of the team will be pleased to hear your comments on the service we strive to deliver.

Posted 4 years ago

“We’re doing a loft conversion but wanted to try to stay true to the period of the house. We ordered the 1930s style white primed fire doors to comply with all the fire regs. The doors are very well made and the primer actually looks like a finished coat of white paint. The doors look just like our original doors.”

Helpful Report

Posted 4 years ago

Thank you for your review. Max was your salesperson and will be delighted to hear that your so pleased with the doors you purchased. Thank you for taking the time to post this review.

Posted 4 years ago

“After calling all local major companies we couldn't get delivery of a fire door in time. Called doors of distinction and spoke to Max who knew what he was talking about, we got the door we wanted delivered in time, 3 days. Although delivery was expensive the door still came in cheaper than we could get anywhere else. Quality was excellent and will definately be using again. Thanks so much Max and doors of distinction.”

Helpful Report

Posted 4 years ago

Thank-you very much for the Great Review. Max is really pleased you are delighted with the door and it's quality. We always do our best to give a great service and receiving such nice reviews helps motivated everyone here. Please do not hesitate to call if we can help in the future and thank you very much for your business.

Posted 4 years ago

“Great service from order to delivery...”

Helpful Report

Posted 4 years ago

Thank-you NV. Ollie looked after your order and will be very pleased to see your feedback. You have bought excellent quality doors that will look amazing for many years to come. Thank you for your order and taking the time to write a Great Review.

Posted 4 years ago

“The finish was fantastic”

Helpful Report

Posted 4 years ago

Ollie was the salesman that helped you on this occasion and he will be very pleased you took time to write a Review. We are very pleased you like the custom made door. Thank you for ordering through Doors of Distinction and for your Great Review.

Posted 4 years ago

“Very professional and very friendly. Excellent choice of doors and door furniture. An excellent company to deal with”

Helpful Report

Posted 4 years ago

Thank you Brian, for the Great Review. Alan and the delivery team will be pleased to see the review. You have bought some very nice, stylish doors. Thank you for taking the time to write the review and please come back if you have question or need our assistance in the future.

Posted 4 years ago

“Very helpful when ordering . Supplied just what I was looking for when I needed them.”

Helpful Report

Posted 4 years ago

Patrick will be really pleased with your feedback. Thank-you Helen for the comments and we are delighted you got the service and doors you wanted. Thank-you again for the Great Review.

Posted 4 years ago

“Excellent service from start to finish - highly recommended.”

Helpful Report

Posted 4 years ago

Thank-you very much for your order and the Great Review. Max looked after you and the order. He will be very pleased with the review. They are lovely looking, quality doors you have ordered and I hope you enjoy them for many years to come. Thanks again for the Great Review.

Posted 4 years ago

Doors of Distinction is rated 4.6 based on 293 reviews