DPD Reviews

Name: DPD
Rating: 1.15

1.2 Rating 5,014 Reviews

3 %

of reviewers recommend DPD

Company Reviews

Questions

Metrics

1.2

Based on 5,014 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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Anonymous

Andrew P KIRK

340

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Zero star actually Just leave £600 of product outside...ring and dash! They must think i live in the bar! Gotta give me a hot minute to get downstairs to answer in one of the few times they do actually use the bell!”

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Posted 2 weeks ago

“Absolutely hilariously dire service from these people they should be reported and/or blacklisted one or the other.”

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Posted 2 weeks ago

“Left outside, not in safe place. Driver didn't knock or wait first.”

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Posted 2 weeks ago

“I am still waiting at the THIRD attempt for dpd to delivery the correct parcel. I also have a parcel that should have gone to a customer living 50 miles away. What a JOKE dpd is and I am at a loss as to why businesses use the company.”

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Posted 2 weeks ago

“Useless, they say they have tried and I sit near the door, with a dog, a door bell and a knocker I can guarantee they never even attempted to deliver. All apart from once have they delivered, they deliver to wrong address. I wouldn't use them but Amazon does.”

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Posted 2 weeks ago

“Avoid like the plague !!!! Aweful service !! They also try and leave you with neighbours parcels !! PARDON MEi don’t want them !!! I DONT even know them Try asking people as well instead on just saying these are for you neighbours !! Totally unprofessional”

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Posted 3 weeks ago

“Problemy miałem i mam z 3/4 paczkami Jedną zostawił pod drzwiami, chodź byłem w domu cały czas. ( Ważne że dostarczył ) Zamówiłem oponę z Allegro wysyłka nadana kurier odebrał i jedna opona zginęła. Dzwoniąc do biura DPD pani mówi że nie mają pojęcia gdzie jest . Sprzedawca wysłał 2 oponę i także zanikła także jeszcze czem bo sprawa jest świeża. A kolejna kurier miał zostawić w punkcie (Żabka otwarty długo zazwyczaj ) podobno o 14 był zamknięty. Także nie polecam bo to tragiczna firma .”

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Posted 3 weeks ago

“I booked a day off work as DpD was collecting my laptop for repair I monitored the driver on their app to getting a message saying failed delivery Driver went to 70 I live at number 128 I rang them And they "cannot call the driver" they raised an enquiry and I get call from the depot an hour later saying they are too far away !!!! They literally don't give a sh*t about customers No acceptance of their error and I spent hours on phone trying to resolve this but they did nothing No apology whatsoever Avoid this courier w”

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Posted 3 weeks ago

“D. eplorable. D.readful P. ilfering. P. arking D. elinquents. D. espicables.”

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Posted 3 weeks ago

“Witam serdecznie ta firma dpd to dno paczka z zagranicy drugi raz zwrócona do centrum. Logistycznym a w domu zawsze ktoś jest jest dzwonek przy furtce kurier nie wiem czy dzwonił czy nie ma adres więc zadzwonić do furtki nie problem olali kjenta niby dwa razy dostarczał to parodia nieprawda pisze skargę czy to pomoże frudno powiedzieć ta firma może nie jest zła ale to kurierzy opinie wystawiają firmie a firma chroni ludzi którzy tylko szkodzą.”

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Posted 3 weeks ago

“Worst Delivery experience. On the first day, the delivery driver did not even attempt and saw a notification that unable to deliver. I spoke to customer services, who confirmed the driver would contact me. However, that was a complete lie. On the second day, I called them in the morning and requested that they deliver confirming I would be at home. The driver did not ring the bell but commented that the customer could not verify the PIN. The whole company is a great liar.”

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Posted 3 weeks ago

“Worst company for delivering parcels. The parcel was left in safe place when there was a courier box available but not used”

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Posted 1 month ago

“Garbage. Trustpilot is full of false reviews. DPD has an appalling service. Selected deliver to a pick up point. DPD then claim they can't deliver to the pick up point 'because the parcel is not suitable'. They do not tell you right away. They will tell you on delivery day. WHY DID YOU GIVE IT AS AN OPTION IN THE FIRST PLACE THEN? Contacted the customer service, which has been the most unhelpful experience, keeping repeating options that do not suit my needs. DPD has messed up my delivery right before my moving. Bunch of useless people, just put as an option something you can deliver, don't randomly offer pick up points if you can't deliver there. Check the shops that are your partners, that is letterally your bloody job. You are ridiculus and are unable to make up your own mess leaving it to the customer to sort out. You are disgusting.”

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Posted 1 month ago

“Terrible - Avoid ! After 2 weeks my parcel is undelivered. It is clear that it is either lost or internally stollen. Upon contacting customer service received nothing but stupid questions and communications with the very obvious intent of fending off / delaying a claim. Even after raising a complaint to the UK CEO, still no meaning action to resolve. I would strongly advise that people investigate using other courier services on this basis. Accepting sometimes things go wrong, but not accepting DPDs complete ineptitude and disinterest in addressing and making right.”

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Posted 1 month ago

“I was an owner franchise driver with DPD. They sell you massive dreams when working with them. They tell you that you'll achieve a revenue of £50,000 - £60,000 working with them. They forgot to mention that it is only possible if you work 7 days a week 12/14 hours a day with a little to none break. This job is not worth it at all. Some of you might think that my work ethic is bad but I have worked in heavier jobs than DPD. I wouldn't be writing a bad review if I didn't think this job was absolutely ass. If you need any more details on how rubbish this job is contact me on 07588717062 and I can tell you how rubbish this job is in more detail.”

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Posted 1 month ago

“So all this week Evri have delivered to my address on time and lovely drivers. Expected DPD today and they say they can't find me, I have tracked the driver and he was way behind schedule so basically rather than say he wasn't going to be on-time he says he can't find my address. Why oh why are companies using DPD?”

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Posted 1 month ago

“I tracked my delivery on the app throughout the day and was deliberately sitting close to my front door so not to miss the driver. When my delivery number was 3 away, I got a sms with a pin code to repeat to the driver. At the same time the message arrived, the app updated and claimed that "the parcel could not be delivered as the receiver could not provide a valid code". No one knocked on my door or even entered the close. Trying to actually speak to someone using the contact page on the website is absolutely pointless. Everything is a chat bot or a recorded message when you call DPD, with no option to transfer to a live person. It's bad enough that the delivery driver is being dishonest, it's even worse that DPD deliberately make it impossible to be contacted. It leaves you with no real option to find out what is going on.”

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Posted 1 month ago

“What a stupid idea DPD got for taking pictures with open doors !!!! I don’t want to open my door to any stranger !!!! It could be anyone ! Why can’t I just sign when receive my parcel so I can do so over the gate ! The customer service is shocking ! I hate when my parcels coming with DPD as I know I will have a problem with receiving it. I have 3 big dogs and when am on my own it’s not the easiest to keep them inside with the door open !!!”

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Posted 1 month ago

“Incompetent staff in all departments This is a very urgent parcel which requores my ID, I have taken time off work on 3 days to ensure this has arrived on time, each day ensuring I was sat near the door to hear the bell or a knock. I have recieved a picture of my front door from my delivery driver telling me he was unable to deliver my parcel. Upon calling the customer service department the woman offered no help and just suggested I return the parcel to sender and have it redelivered elsewhere, this is unacceptable. I dread this every time I find out a parcel is being delivered my dpd, teqch your drivers how to knock and wait for more than 30 seconds please and if they can't manage this at least make them do a second attempt. Unacceptable”

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Posted 1 month ago

“Please watch a video on Youtube showing a DPD courier refusing to handle an iPhone sent by SKY. Just type DPD COURIERS AND THE TWILIGHT ZONE and you will be directed to the video. The same courier failed to deliver the parcel the day before as well, when he took a picture of the door of our house, did not ring the bell (we were home, waiting for the important delivery) and left. Then DPD sent an email "we are sorry we missed you" with a photo of our door. It's infuriating!”

Helpful Report

Posted 1 month ago

DPD is rated 1.2 based on 5,014 reviews