DPD Reviews

Name: DPD
Rating: 1.15

1.2 Rating 5,155 Reviews

3 %

of reviewers recommend DPD

Company Reviews

Questions

Metrics

1.2

Based on 5,155 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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Greg

James O.

Ayberk Bilgin

355

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Drivers can't follow instructions as to where the should leave a parcel all they do is knock and run before you can even move”

Helpful Report

Posted 2 years ago

“Yet again DPD have failed to deliver a next day parcel. Its been to Tyneside, hub 5, Dudley Port, Hub 4, currently in Swansea. They promise to deliver tomorrow, but I doubt I will receive it, as I am waiting to hear that its gone to Scotland via hub 99 or maybe its due a trip around Europe first. Who knows with this company.”

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Posted 2 years ago

“DPD were meant to collect the parcel yesterday but due to ‘unforeseen circumstances’ didn’t collect the parcel and re-scheduled for today. Guess what, no one showed up again today. Not happy 😡”

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Posted 2 years ago

“They delivered my parcel to the wrong address. Contacted them and I was promised the driver would return to the address, retrieve the parcel and deliver it to me. 5 phone calls later, still waiting. I called earlier and someone advised me to call the original sender to ask for a full refund of my parcel even though it was their drivers fault. Honestly, they are completely useless. Don’t use them. They promise they’ll sort things out and ring you back and they never do.”

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Posted 2 years ago

“Dreadful customer service. Whilst away a calling card left. On return entered the details on web site to be told it was invalid. Phoned their head office in Birmingham to be told the item was signed for whilst we were away by someone with the same surname as ours with the brown door ajar. We have a white front door and so do all the other residents in our cul de sac. Despite numerous phone calls and promises of someone to call back, no one has bothered. Asked for a photo of the delivery point and told they do not send photos despite I am told that they should. Never use again.”

Helpful Report

Posted 2 years ago

“Happily take the £4.99 to arrange a Sunday delivery to be told on the Monday they don't do Sunday delivery in our area. Have to ring customer services which is an obsurd amount of money to try and get the money back. Mean while they keep trying to deliver parcel when we are at work and the circle just keeps on going round and round”

Helpful Report

Posted 2 years ago

“Waited in all day and got an email to say parcel delivered with a picture of delivery certainly not my blue front door but the description said put through the letter box. Checked everywhere nothing so rang DPD and complained they kept me holding on for nearly half an hour and then told me to complain to Amazon. Absolutely disguested will now not purchase anything from Amazon that is delivered by DPD.”

Helpful Report

Posted 2 years ago

“Lived here almost a year. Had one parcel claimed to have delivered..dpd image showed it was left outside next doors garage. 1 deliveries left outsidein full sight by side gate & today's thrown over gate ( hence I didn't hear gate go) ... really not making much effort to deliver. I wonder what driver made of instructions ' please leave in front porch' as he hasn't even got as far as the front door!”

Helpful Report

Posted 2 years ago

“5th time in a row that a parcel has not been delivered. Entire days wasted waiting for a driver just to suddenly receive a message saying: "sorry" we missed you. No attempt to contact whatsoever. Yesterday, two items bough from Amazon for next day delivery. Approximately same delivery times. Item one, delivered by Amazon: arrived. Item two delivered by dpd: Sorry the driver missed you. Unacceptable, really poor service, poor drivers and a bunch of lairs.”

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Posted 2 years ago

“I was out but instead of :- -leaving in safe place ( as all other delivery drivers do ) or -letting me pick up at a depot - phoning me two parcels - are now simply in transit back to the (French) manufacture!! That is no use to me whatsoever - especially as I need the goods before Friday 25th Very unimpressed by the lack of communication Helen”

Helpful Report

Posted 2 years ago

“If I could give -1 star,I would have done this for this company with bunch of liars. I was waiting for the parcel from past many days, everytime they updated the status 'Missed You'. The height of lie is that, we were waiting sitting at the windows but the driver never turned up and said ' no one is at home' what a bunch of liars. The pathetic company I have ever come across. Avoid this company, If they is the only company in the world also I would never use this. Pathetic servcie”

Helpful Report

Posted 2 years ago

“Was home during the delivery day. They said they missed me. They said next day it will be delivered at pick up location. Ended up being delayed. By the end if the day it got confirmed as delivered to me but I wasn't even home at delivery time. Parcel no where to be found. And as usual, customer service is closed .”

Helpful Report

Posted 2 years ago

“Parcel was meant to be delivered Wed, out for Delivery then heard nothing all day. So rang them, the pick up shop was closed, so they tried again Thursday. No communication I rang, and the same excuse was given.. Surprise surprise, the exact same thing happened Friday. So I went to the pickup shop this morning and they told me they let DPD know their scanner wasn't working so they are rejecting parcels.. I rang DPD this morning, they said "we will call you back with an update at 11am to arrange collection between 1pm and 2pm" So I went for a run, came back no messages or missed calls, 11:20 they rang to say they tried my house to deliver but I was out.. Still waiting on a further update.. Avoid DPD like the plague.”

Helpful Report

Posted 2 years ago

“erview Reviews About DPD UK Reviews 1,005,926 • Excellent TrustScore 4.5 out of 5 4.5 VERIFIED COMPANY In the Courier service category www.d pd.co.uk Company activity See all Claimed profile Asks for reviews — positive or negative Pays for extra features Replied to 14% of negative reviews Replies to negative reviews in < 24 hours Reviews 4.5 1,005,926 total 5-star 83% 4-star 3% 3-star 2% 2-star 2% 1-star 10% Zer0 12 reviews Rated 1 out of 5 stars Absolutely useless, awful company My driver "Bart Temp 1" didn't even attempt to deliver my parcel, I was home the entire day and nobody turned up, I was just sent a message telling me that I had missed the parcel. They sent a photo of the parcel inside the van rather than in front of my building. I missed them the next day because I wasn't even told the delivery time until that same morning. Instead of being sent to the depot like I was told it would be, it was returned to the sender. I tried to contact customer services through the web chat, and they gave me about ten seconds to try to tell them what had happened before they decided I wasn't responding and ended the chat. I tried to call their number, but the answering machine told me I could no longer contact them about this parcel. I currently have no idea what to do, they don't even have a complaints department. Probably because it would be overwhelmed with calls if this is how they treat their customers. They have caused me a lot of stress and I won't be able to go out anywhere safely until this is resolved since my parcel was a new walking stick to replace my old one, which is broken and unsafe to use. Avoid them like the plague, they will absolutely refuse to help you if something goes wrong.”

Helpful Report

Posted 2 years ago

“We have a business account with DPD and the service is terrible. They are supposed to pick up every day, but they consistently cancel our collections at the last minute. How are we supposed to run a business like this? They have different drivers all the time that say "nothing to collect" or that they "can't find us" (we are on a main road, it honestly isn't difficult). When you phone up about failed collections the help desk are rude and unhelpful. The one today said she can't help us as she has already been on the phone with us for 8 minutes....what!? When it was DPD local it was so much better. This service is TERRIBLE for the price they charge. If you are a business i would not recommed them at all.”

Helpful Report

Posted 2 years ago

“absolute joke of a company. claimed to have attempted delivery (No they didn't) then told me i had to travel 30 miles to pick up my parcel refused to redeliver to right place until i spent 4 hours trying to get the number of the depot and finally called them and they sorted it allegedly i will believe it when i have it”

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Posted 2 years ago

“Trustpilot reviews Trustpilot Thanks! Your review counts. You reviewed DPD UK Rebeka Locksley 0 reviews GB Rated 1 out of 5 stars Absolutely ridiculous! Absolutely ridiculous! I received an email on Griday my parcel will be delivered, well it wasn't. No big deal I called the customer service who then rescheduled for next day. Again parcel did not come bit I received an email 'the driver missed you' and a picture of a calling card(a picture of blackout) that was apparently put through my door. Well , I sat the whole time at the window,where my work desk is, and nobody came even close to my door!!! I called the customer service they told me they will call the driver, when discussed with him they told me the parcel was loaded on his van in error and therefore he won't be able to deliver. So the email about 'we missed you' was a lie. When I asked the advisor about it he said this is automatic and they send these lying emails when driver can not make the delivery!!! Outrageous! The person on the phone never apologised to me for the error and deceptive messages..a ridiculous customer service and practices !”

Helpful Report

Posted 2 years ago

“Firstly, I don't believe you are sorry. You need to have a serious look at your reviews and your incompetent driver Andrei? He claimed he couldn't find my front door. I mean how ridiculous. 3 days I've been trying to track this parcel. I arranged with seller to have it delivered to a nearby shop. You sent me a text message to say that's where it was going at 2.15pm. By 6pm you changed your mind and sent it back to the seller!!??? What are you on? You didn't even bother telling me. Not fit for purpose. Staff can't read clearly.”

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Posted 2 years ago

“The worse delivery company ever. I was home today waiting for them and they said that they missed me and will try again tomorrow. They put on app a pictures taken from nowhere saying that is my address just to try to justifying in a way. I bed the driver didn’t even bother to come.and this is not the first time.”

Helpful Report

Posted 2 years ago

“No delivery service should cause so much stress and annoyance to customers. DPD said they left the parcel with a packet shop but called the packet shop the neighbour? .... The packet shop is a 15 minute walk away, so not a neighbour. The packet shop never received our parcel. Where is my packet!? Calling DPD and the service says it was delivered to my address but we don't have it and in the email it says to go to the packet shop. Also its taking ages to get through to a customer service agent. Submitting this before we can talk to them because honest this is at terrible service.”

Helpful Report

Posted 2 years ago

DPD is rated 1.2 based on 5,155 reviews