DPD Reviews

Name: DPD
Rating: 1.15

1.2 Rating 5,106 Reviews

3 %

of reviewers recommend DPD

Company Reviews

Questions

Metrics

1.2

Based on 5,106 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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Ayberk Bilgin

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Purchased a telecommunications item Saturday and was told it would be delivered the following Monday, OK. Sunday we went out and returned to find a card stating that DPD could not deliver as we were not in, Wrong Day! Rescheduled for Monday twix 4 to 5pm, fine we were in all day working in the garden. We get an update stating that there is a delay but it WILL be delivered twix 4 & 6pm, Fine! 17.55 we get a text stating as we were not in they could not deliver the parcel. NO Card left this time and we were in all day! The driver, Nelio is a liar! as I can prove what I say to the satisfaction of a court of law. Nelio! do not lie! you will get caught out. DPD 0.5 out of 10.”

Helpful Report

Posted 2 years ago

“Appalling Service from DPD - after I received an 1hour delivery slot for today, I waited for my parcel to be delivered. Instead, and after I buzzed in the driver, 2 mins later I got a notification that they missed me! On top of that, they are not even trying to redeliver my parcel, but they are going to hand it over to a random place where I am supposed to go and pick it up tomorrow. I complained over the phone, but of course "they are really sorry, but they can't do anything". I am disgusted by DPD and their service, from now on I won't buy anything from companies that use DPD as their courier. I can't understand how companies like this continue to exist and also make a profit.”

Helpful Report

Posted 2 years ago

“They simply don't deliver. I have stopped purchasing from 4 different companies that use DPD, and will always check going forward if a company uses this courier service, and not purchase from them if they do. I continue to purchase from Amazon, because Amazon have a note on my account saying 'do not despatch anything with DPD'. They don't deliver, they do lie.”

Helpful Report

Posted 2 years ago

“Sat in waiting, tracked the driver into the village, watched him drive past without stopping and then tracked him out of the village. Whilst listening the Stoke depot could not contact the driver direct so they passed the issue to his manager. Not heard a word since. I cannot claim the cost of a weekend delivery back as I am not their paying customer which is reflected in their poor customer care with me.”

Helpful Report

Posted 2 years ago

“I have experienced most horrible services and my parcel was supposed to be collected at collection point and they didn’t provided me any pass to collect and later on it’s showed delivered . Terrible and Ridiculous services.”

Helpful Report

Posted 2 years ago

“the most horrible company in any angle you look at it. Poor customer service corrupted system nothing works smooth. They keep sending the payment link for import charges but how do you pay the charges?? Even god doesn’t know, they do not have any idea about payment link. It’s almost more than 3 weeks that my parcel keeps rejecting due to import charges. Getting fed up with them as they do not have any one who is helpful at customer service.”

Helpful Report

Posted 2 years ago

“Honestly I'm not one for writing bad reviews but this company is the worst I ever experienced ...a joke between not delivering parcels in time to just a terrible costumer service, after 9 days from the first attempt, tried to reschedule delivery, they confirmedevery day and still waiting.... I'd give zero stars if I could.”

Helpful Report

Posted 2 years ago

“Dreadful - they claimed the driver tried to delivery but he did not come to the house as we were waiting. They have no complaints team and have basically said ‘ not our issue…we now have to go somewhere else to collect this parcel…dreadful…”

Helpful Report

Posted 2 years ago

“The worst delivery service I have ever had. My parcel was not delivered for 2 days , due to "the driver could not find the apartment". I was home these 2 days and the address was clear (can be found in Google Maps by postcode or address easily), still did not get any call or anyone trying to deliver. On the 3rd day I have noticed that the address got changed automatically to a collection point far from my home. Calling to DPD did not help at all, customer service was repeating that they can not do anything even if they did not have any evidence of the attempts of delivery (the pictures driver took were blur they said). Clearly driver just did not bother trying to search for a building or call. Now I have to go to the collection point by myself, spent lots of nerves as well as some money. I guess DPD does not understand the meaning of the word "delivery".”

Helpful Report

Posted 2 years ago

“Whenever I see that a parcel is being delivered by DPD I already hold my breath. The worst part of this company is that they LIE! I had a parcel being delivered today and was given a time slot. I then got an email saying that the driver had attempted to deliver the parcel, claimed nobody was home and was told I could go collect the parcel at a pick-up point the next day. The thing is, I WAS AT HOME ALL DAY!! This is not the first time this has happened, in actual fact the last three deliveries from DPD have gone the same way. TERRIBLE SERVICE!! DO NOT USE THIS COMPANY!”

Helpful Report

Posted 2 years ago

“Disgraceful Company if you have a delivery issue don't waste your time trying to contact DPD. Delivery schedules need to be revisited or they have a number of untrustworthy drivers. I'm fed up reading 'we've missed you' when you've waited in all day. Check the photo the driver places on record it won't be your property. Hopeless Company.”

Helpful Report

Posted 2 years ago

“Evert time DPD get it wrong. Never deliver on time or to correct address. You can't contact anyone. Why people use DPD escapes me. Terrible service . No customer service. There are far better delivery services available that actually deliver.”

Helpful Report

Posted 2 years ago

“Terrible service - used to be so good. Parcel due yesterday with one hour time slot. Not delivered and no communication from DPD. Exactly the same again today - one hour time slot but no delivery. Again, no communication from DPD. To rub salt in the wound, on both days I have seen DPD vans delivering in Buxton where I live and yesterday the tracking showed the van five minutes away from my house!”

Helpful Report

Posted 2 years ago

“I was waiting for my O2 parcel and the dpd driver didn't knock to my front door, just because you have to go around the garden, he was lazy and left the card on my garden gate, and so he took a picture of it as my house door. I went on their chat to get the parcel delivered again on the same day as I can't wait again all day for it tomorrow, but first I was conected to some stupid AI repeating same words and than to some stupid advisor who ended the chat telling me to change the address, as she didn't even read earlier chat probably. This is the second time I had my O2 delivered by dpd and the second time delivery delayed like that. I don't get it why they still use this worse company ever.”

Helpful Report

Posted 2 years ago

“This is the worst service I have ever dealt with”

Helpful Report

Posted 2 years ago

“I have an active doorbell which is quite loud. The push was never pressed, and NO attempt to summon me to the front door was made, despite a knocker also available as an alternative. DPD have eight collection points here in Peterborough so it is not possible to track the whereabouts of the parcel. An absolutely appalling service.”

Helpful Report

Posted 2 years ago

“Liars. Claimed to have missed me, you need to come to my house to miss me. Your driver Mercea never attempted delivery at 8.21pm tonight. Your driver Mercea is a liar. DPD make Evri look good.”

Helpful Report

Posted 2 years ago

“I’ve been battling with DPD since yesterday I was in and waiting on a delivery- I received an email saying I have missed my delivery and now I’m expected to travel nearly 10 miles to collect from a Homebase Apparently my driver after failing to knock my door decided to ignore my clear delivery instructions that are both on my online account and on the physical door it’s self. I don’t drive and this Homebase is not easy to reach - the parcel required no signature now be aware apparently their new policy is they literally make the smallest effort to deliver then deliver somewhere else now correct me if I’m wrong they are paid to deliver to the home address! Apparently now they say there is nothing they can do I either get it by the 30th or loose it - I’m A. Unwell with a lifetime disability B. Not prepared to spent my own time and money to get my parcel DPD just kept saying nothing can be done so clearly drivers are being told to speed things up and just dump items miles away from customers so they can capitalise on profit and get away with not actually doing their jobs - their policies are ridiculous and their attitude and customer service leave much to be desired! Shocking I’ll be asking the sender to resolve this for me.”

Helpful Report

Posted 2 years ago

“Disgusting company, despite having my postcode and county DPD messed up and sent my parcel to London, I specifically paid extra to have the parcel delivered today as I'm unavailable for the next 2 weeks and have no one or nowhere the parcel can be stored safely. I called the customers service number and spoke to a very rude man, who tried to force me to accept a different delivery date. I needed the item today, I have cancelled my order with the company I ordered my item from and I won't be using any company that uses DPD has their courier.”

Helpful Report

Posted 2 years ago

“Wish I could leave zero stars. Nothing new here, DPD as bad as ever (although not quite as bad as Evri). Claims to have attempted delivery at 10:35 but noone home, which is a blatant LIE as the delivery point was a manned shop that has been open since 07:00. I have informed the vendor from which I boiught the product that I will no longer use thier store. Nothing will change until the sellers are impacted. They will then about using effective couriers.”

Helpful Report

Posted 2 years ago

DPD is rated 1.2 based on 5,106 reviews